I went to S&P to get an MRI with my prescription. I asked the clerk if I can get a same day…read moreappointment them he asked the front desk manager which she insisted I wait 3 or 4 days to get an appointment and approval from my insurance which I did not need. I called insurance and they spoke to the manager at 150 Sunrise Highway Lindenhurst NY. and told her that I did not needed approval from insurance. Still manager said I Needed to wait. When a person is in pain just need support and I was in lot pain and that manager make my pain worst. I ended up going to Northwell in Bayshore and did my MRI same day. To the front desk manager at S&P have more compassion or get another job. Thanks someone in a lot pain in Lindenhurst.

Horrible customer service on Brentwood Road Bayshore . A very rude representative called me…read moreyesterday 10/31/25 claiming my insurance was canceled 1 hour after I had seen another doctor with the same insurance, she was rude and disrespectful towards me when I asked her to please call the insurance company which she refused to do thus canceling my appointment which was 2 days away . I will certainly be filing a complaint with her supervisor. I will never step foot in that dump again.

This imaging center is huge, parking lot is hug, and the gave free valet parking…read more Finding my way to section D and checking in. There's a little rough spot with check-in. I by- pass the check in booth because no one was present so I went to the counter and was to go back to the booth. The lady at check in had just returned and she tagged if she could help me and I told her that I had to check in and she got a little rude. Her reply and tone was, I'm helping two people. She could have stated that she will be with me in a moment, a much better reply! I went back to the front desk as I was summoned from the person that sent me a way and he was kind and pleasant to deal with. After check in I dealt with the techs. Tina was the first, giving a mammogram it was a strange experience for me e as a guy but I made it through. Jesse was the sonogram tech. Very pleasant experience and both were giving me information as to what was about to occur. I had to do an chest X-ray and that also went well. I didn't get the text name but he was very apologetic for the delay in the waiting time. He didn't know that they put out charts in door rack. The facility is emaculate and very much in order. All of the other staff that I dealt with were professional, and compassionate.

Breast imaging got a makeover it turned out to be very nice quick experience. The staff is always…read morenice when checking in. When scheduling a 7:15a appointment there is never a long wait. The seating area is nice and comfortable it doesn't feel like your in a doctor's office they have a coffee and tea station for the patient's. I like the hallway pink decorations. The staff always verify your demographics and asks it you need assistance. Also a nice pleasant experience.

Appointment was messed up. The entire Front Desk Team worked TOGETHER to get me taken care of. They…read moretook initiative, were pleasant and professional. The Tech was swift, knowledgeable and ensured I understood every procedure beforehand. All of this is why I will continue to return.

Impossible to call any unit!!! I am done with this company . They lost my business . Impossible to…read moretalk to a real person

I had the pleasure of meeting Debra, for breast mammogram, at the Lawrence location. First to…read morecommence, I lovelovelove this company, I will always use their facilities- awesome front desk staff, clean, professional, and helpful! Debra was delightful, gentle, caring, yet direct- did her job and I felt comfortable under her care. And secondly I will do free advertising forever, love the gift bag and pen. Victoria did an awesome job with my sonogram, and Shermaul was equally wonderful with printing my prior reports. As you can see, I value quality healthcare services! Thank again'

This is a great place to get all MRIs and x-rays done and the staff is easy, personable and…read morefriendly. Any extras needed, they are happy to comply and accommodate. This is a nice facility that is convenient for where I live and I will use them for all my MRI needs.

They are very thorough and I got my results pretty quick. I highly recommend them ! They answeres…read moreall of my questions.

well let me start by saying, comfort, kindness is great but accurately diagnosis is KEY. During…read morecovid I was sent for a chest xray as I had pneumonia and I received results stating I had COVID PNEUMONIA. So for three months I continued to get blood tests for covid antibodies and I NEVER HAD COVID! How can you have covid pneumonia without covid antibodies?

Unfriendly staff and they never answer the phone or return calls.I have been to them throughout the…read moreyears and the professionalism keeps getting worst. Stay away.

If I could give ZERO stars, I would. They have no concept that a patient's time is important;…read morethat's why we make appointments. Told me they were running a little late. I had a morning appointment and did not get out of there until dark. I kid you not. They suggested I go do some other stuff and come back. Can't say the people there were nasty or unfriendly, they just need someone to manage the place professionally. They took walk-ins off the street over people with appointments. It's not like anyone appeared to be having a medical emergency. That would be understandable. Then they said they had a grown man who kept moving inside one of the machines. Ok, fine. Tell HIM to come back another day. Don't keep other patients waiting ALL day to accommodate ONE person.

I came here as a visitor, dropping a friend off. We went inside and a lady at a podium, directed us…read moreto a certain office. The lady in the certain office directed back up front. No clue to the exact "upfront office". Ended up in the wrong office, they directed us to the office directly in front of the very first lady at the podium who told us to go to the office in the back. I think that we are in the correct office! This office sends us back to the very first lady at the podium so that we can check in with her. Then they send her down stairs, I go along to wait in that waiting area. I get down stairs and the staff began to speaking rude to me as a visitor. I stood in front of the chair to see the directions they are going. ( I didn't move) They thought it was necessary for her to tell me that the room was fur patients only. I was responding by saying I'm just watching the directions. They other staff member was present and must have got offended by my response so she kicked me out of the waiting area and told me I had to leave the area. I asked, shall I go back to the room that we started in. Her nasty response was, just find a waiting room upstairs. The improvements needed for a pleasant visit would have been for the lady at the podium to take charge and ask questions so that she can do her job and direct people to the correct area. That would have prevented us from going to 3 different places. A staff member was blowing her nose the entire time I sat in the waiting room which was really disgusting. Om our exit, the lady at the podium did tell us to press "S" for street to leave the building. So I guess that makes up for the entrance..... NO! I wise not to come here again. Not even to drop someone off. I'll just stay in my car instead of parking in the valet. By the way, he was the only person to provide exceptional customer service!

They lie about the costs of mri. Say you pay only the co payment. Then play games with codes to…read moreover charge you hundreds of dollars. Stay far away from these thieves

Amazing staff! After a terrible experience in a "open mri" I found myself searching for alternative…read moremethods to getting this diagnostic procedure done. I was overjoyed to learn about "stand-up mri" from a friend. Within 4 days, I was able to be seen. Check-in and paperwork was a flash. My appt was scheduled for 10 and I was in promptly at 10am. Staff and management were kind and professional. I would highly recommend this office and in particular, this type of MRI to everyone. Most ideal for those who suffer from claustrophobia. Note: the seat can feel slightly restrictive. Your arms will be touching the walls on the side, but you are completely in a upright seated position, with open space in front and a TV to watch during your time. Lockers are available for your belongings. I didn't have to change from my clothing. My MRI was for my lower back.

I hate these kinds of visits, however it was actually very relaxing and Kristina brightened my day…read moreup with her smile! I highly recommend this location. The staff was wonderful! 91733641ninenine

This location is always busy but they go by appointment. The staff is friendly, helpful & very…read moreprofessional! The quality of care & experience shows with their personal one on one care that they exude. I've had many tests conducted at this location & it never disappoints as it's clean, close to work & the staff is always helpful! They make you feel at ease & gives you the attention you require! The online portal is also easy & convenient for uploading the docs, filling out paperwork before you arrive & viewing your report results! I've used it many times to show my PCP the results of the office didn't get it.

I have nothing but great things to say about NY Imaging Specialists! What a great experience!…read more I needed to get a CT Scan and tried to get an appointment with both NYU Langone and Northwell Health. NYU Langone is blowing up all over long island; imagine my shock (after speaking to 6 different people), when I was told they don't have the equipment to do my CT Scan, and I had to go all the way into Manhattan to get it done?! How is that even possible?! Next, I called Northwell Health, who is able to do the CT Scan but I would have to wait a month to get an appointment. Oy vey! Luckily, someone recommended NY Imaging Specialists, and Bingo! They took my insurance, and I was able to get an appointment for the following week! I was in and out within half an hour! I didn't even get a chance to sit down in their waiting area. lol Talk about service! The entire staff, from the front desk to the technician, were all so kind and professional. Truly a stress-free experience! And I got my results in two days! Highly Recommended!!

My doctors are associated with NY Imaging. I have been using their services (to make it easier for…read moremy doctors to get the images and reports) for years. NY Imaging open hours and days does not make is really to convenient for me, but I guess I just need to deal with that and stay positive to get better. The incompetence of the front desk staff and schedulers is appalling Recently, I was given an MRI (with contrast) appointment for 6:30pm The next day, i received at call from NY Imaging that they do not do MRI's with contrast at 6:30 and that they have to reschedule My whole day was ruined Horrible horrible horrible service from the schedulers and the front desk However, the most unbelievable and fantastic services from all the nurses and technicians