Neighbourgood, formerly known as Mansion on Sutter, was a lifesaver. We picked this boutique hotel because we liked how it looked and the close proximity to City Hall as we planned to have our mini ceremony there. It has old SF Victorian vibes and even the decor inside matches the exterior aesthetics. My now-husband really wanted a vintage desk to write his vows on and this place delivered. Although they don't have much in terms of a fitness center (it's very small and limited) or extravagant amenities, they do offer a complimentary continental breakfast and staff were very friendly. They also allowed us to tour the rooms so we could figure out which rooms we wanted to book for filming purposes. Also, pet friendly and if you work at the nearby hospital, you supposedly get discounted rooms. BONUS POINTS: The day before I was supposed to get married at SF City Hall, I got a call from the events manager saying they had to cancel on me. This was literally 6pm, like 15-16 hours prior to my micro ceremony. It just so happened that there was a storm a few days prior and City Hall was still left without power so they weren't letting people inside. Since I already had the dress, MUA, photographer/videographer booked, not to mention some of our guests had to take PTO and we already secured rooms at Neighbourgood, we decided to just do the damn thing and that this wedding was going to happen one way or another. We rushed down to the front desk and begged the staff to let us host our ceremony inside the venue. After a couple hours of back and forth, getting approval from management and what not, we were given the green light and it worked out even better than City Hall (I went to City Hall a few days later to turn in my license and was overwhelmed by how many weddings/brides were present). I think my pets enjoyed the hotel more and the overall feeling was warmer unlike the cold, impersonal vibes I got from City Hall. Don't get me wrong, it's a GORGEOUS venue, but everything worked out the way I would have wanted and then some. I am also very fortunate that my family and I were the only guests staying that night, so we literally had the run of the mill I am so, so grateful to Komal and her gracious staff for allowing us to still enjoy our special day. This hotel will forever hold a special place in our hearts and we look forward to returning to celebrate our anniversary! read more

Great boutique hotel. Walking distance to Japantown and many places that we wanted to go to during our friend's wedding staycation. This immediate area felt relatively safe to walk around in. The hotel staff was great, especially the guy who worked there in the morning/noon on the weekend we were there. They have security monitors in the front office area, and I am guessing that's how they realized we arrived. The guy had the mansion door opened for us before we even got to the front. We were greeted with warm welcome and were offered water/coffee while we rested a little before dropping off the luggage early (it was before check in time). Highly recommend staying here if you're looking for a boutique hotel inside a Victorian house for that SF experience. The shower amenities were great - the shampoo was a lot better than the ones at other hotel, I didn't feel the urge to use my own shampoo. They have shower robes. It was soft, but as someone who is short, I felt like a kid stealing my parent's wardrobe, and kept tripping so I had to take it off. Bed, pillow, and comforters were soft and comfy. Last thing to note, the hotel key is very very heavy. We had to take it off the keychain while we were there. read more

tldr: amazing staff, fantastic hospitality, and one of the best decision we made for our wedding. It's also gorgeous. Sutter Mansion housed my husband and I, alongside our guests for our weekend wedding. Because we had many out of town guests, we ended up booking the whole mansion. Amit and the staff were so welcoming and accommodating. We had several walkthroughs ahead of the big day, and they made sure we were able to preview the bride and groom suites. Since we had a small wedding with many of the guests staying at the mansion, we decided to have our afterparty here as well. Amit and the Sutter staff really helped us visualize the use of space. The day of was magical, from getting ready, to the tea ceremony, to the afterparty. Truly our wedding day would not have been possible without the hospitality of Sutter Mansion. Sutter changed management shortly before our August wedding and the new owner actually introduced himself and made sure we had everything we needed. We cannot recommend the Sutter more! I nearly forgot to mention, the Mansion itself is gorgeous. read more

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Wow! Staying at this hotel made our time in the city this weekend extra magical. Yash and Komal took amazing care of us. They provided ABOVE AND BEYOND service. A huge thank you to them! We appreciated all of the extra special touches. We loved our room, very good size with a patio to enjoy looking out over the city. As you step through the original doors that date back to the late 1800s, you are thrown back in time. There is so much to take in throughout the elegant mansion with its unique art and artifacts. You can just feel the history as you think about all of the people that have stayed at the hotel over the years. If only the walls could tell the stories! The complimentary breakfast was good, complete with eggs, waffles, cereal, yogurt, and more. The hotel is currently undergoing a change in ownership so I'm not sure if and how the hotel might change, but we loved it just the way it is. There are only 12 rooms and although 11 of the 12 were booked, we felt like we were the only ones staying there. We enjoyed tea and wine in the lobby at various times during our stay. We will definitely be back! Thank you, Yash and Komal!! read more

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We thoroughly enjoyed our stay at the Mansion on Sutter. The highlights of our stay were the interactions we had with the concierge, Amanda. She was delightful, knowledgeable, and attended to all our needs. I highly recommend a stay here. The room was beautiful, as was the entire hotel. read more

I didn't stay at this location but at at The Majestic which was lovely too The reason for the 5 stars was the caring concierge who helped my niece secure her vehicle when she parked on the street in front of your beautiful hotel. I parked there but when my niece showed up there were no more spaces available. Amanda was over and above kind and helpful. The next time I visit SF I will be staying at your property read more

My partner (now husband) and I chose to stay here for our wedding weekend, and we couldn't have chosen a more romantic and charming place. We originally chose this hotel because it was near our venue, and because we want to stay somewhere special and unique. Lucky for us, the hotel was absolutely gorgeous and the staff were incredibly kind and attentive. We arrived (without warning) with several crates worth of wedding-related supplies, and their staff helped us bring it all up to our room. The rooms themselves are gorgeous and unique. Our room came with an amazing soaking tub that we enjoyed the morning of our wedding and best smelling toiletries we've ever found at a hotel. Despite the level of excitement we felt for our wedding we slept beautifully. The handsome writing desk was the perfect spot for us to write our thank you notes to our wedding vendors. Not sure why some reviews claim there isn't a breakfast? While the breakfast doesn't include hot items, the selection was great and of very high quality - fresh fruit, sandwiches, coffee, pastries, and we left happy and full. We look forward to returning for our anniversary someday! read more

Neighbourgood - My love :-) - Hotels Near Me - San Francisco, California

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Very comfortable beds, quiet, good service. Old school charm. A few blocks to restaurants like Nari or Hed 11, or 7 Adams.

We simply were asking about parking here because we are staying at Hotel Majestic, and hotel majestic sent us to park here. The man that opened the door to greet us did EXACTLY the opposite. He was EXTREMELY rude and I don't recommend this place to anyone. 0/0. read more

The best micro wedding + small conference + romantic get away venue in the Bay Area. This beauty is a best kept secret that should be blown up so more guests can enjoy the spotlessly clean sheets and rooms + customer service experts Amanda and Amit that anticipate your needs and seem to only say "yes of course" (an event planners dream) authentic history and art + better lattes than any other hipster coffee shop (and free) + central location with a Italian Deli across the street. Couldn't have enjoyed our experience anymore. They were key in making my daughters wedding a smooth, fun and joyous occasion. We will be back! read more

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Just attended a leap year wedding at the Mansion. Went into it thinking was going to be an overrated B&B. Boy were we wrong. Rooms were divinely comfortable, immaculate and well thought out. Bathrooms were impressive, clean and a joy to get ready in. The house itself is a pleasure to walk - admire the woodwork, artwork and craftsmanship from a time before. Amanda and Yash - two of the staff - went so far above and beyond their call of duty I cannot say enough good things. They're priceless. Thoughtful and kind. No one paid for this review - seriously one of the best stays we've had in years. read more

Amazing gem of a hotel in a centrally located part of SF. Staff is friendly and beds are clean and comfortable

We were married here 22 years ago before it was a hotel and were excited to stay here this past weekend to celebrate. Happy to see the charm and elegance of the Sutter Mansion remains with some really great updates. Our room was gorgeous and so well-appointed. The continental breakfast was decent (hope they get to open the restaurant and bar at some point). Location is great. We truly loved the personalized and welcoming service from all the staff. Everyone was so nice and accommodating. They really made us feel special. Hope we can stay again soon, as we love doing overnights in SF. I'd recommend a full-length mirror in the rooms. Not sure what another reviewer was talking about a bad smell. It was fine. Perhaps something happened on that date? read more

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I booked two nights here for a new year's eve event nearby and can say they have earned every great review and hotel star. The staff are wonderful and I was given info about parking beforehand so I didn't have to stress when I got there. They have a lot with paid and reserved parking in the back. The hotel itself has such an interesting history and I love the amount of effort they put into the art decor and furniture used. The room was exactly as pictured, bed was so comfortable with all the amenities you need. We were greeted with a fruit plate and at night turn down service included chocolates, water, and light classical music playing on the TV. Everywhere you look there are beautiful objects, art and stone details that elevate the space. For a historical hotel, everything is in excellent condition. I was very comfortable staying here and would love to come back. I do hope they bring back hot breakfasts as the options we had during our visit included coffee and juice, a selection of cheese and cold cuts, strawberries, yogurts, and bagels. read more

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This hotel is beautiful inside and outside. It was fully restored. The best location and they offer parking. Inside the mansion is beautiful. A work of art. Our room was decorated beautifully. They provide the best French towels and toiletries from London. The body lotion is awesome. The bathroom is stoning. The tub is beautiful. The provide a cool tv with cable also. The staff is limited duele to the Health Pandemic. But the crew will do their best to accommodate you. The concierge makes sure to open your door when you're coming in . The furniture is gorgeous. They make our stay very special. read more

Neighbourgood - Charles Emerson - Hotels Near Me - San Francisco, California

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I was just at this absolute stunning Hotel for my Nephew wedding on the 29th The Marble Floors and Stained glass windows were gorgeous The Rooms were large and very comfortable, and spotless. The Service was fabulous, Amanda and Amit and Neil were the best, They worked great as a team and what ever you needed them for they were right on it. They truly could not of been better. Amanda, Amit and Neil were very kind and respectful. If I ever get married again I wouldn't hesitate to do it there. Rand read more

Be aware that one of their unique points is that each room is unique, and therefore go for different prices. The third-party deals you see online are for very specific rooms. Also, there is a painting in the bar area where, supposedly, one of the women in the picture moves. Besides the third-party deals, there's also the 20% Book Direct discount if you make reservations on their website or the 20% discount if you're a drop-in and do the Yelp check-in, though you can't combine these two. They have their own small parking lot, but it's an additional cost. If you're interested in the history of the house, the concierges are willing to take guests on a tour upon request. Mansion on Sutter, or the Payne Mansion/House, is a historical Victorian house built in 1881 (surviving earthquakes) and turned into a hotel and restaurant. While one of its major selling points is the history of the building as well as the painting and furniture collections, the amenities are updated, modern, and just really, really nice. I was in the Champagne Room and I appreciate that there were outlets EVERYWHERE. They have three floors with the dining, restaurant/dining rooms, and bar being on the 1st floor, rooms on the 2nd floor, and rooms and gym located on the 3rd floor. Please note that the restaurant (formerly 1881) and bar are not open, and the owners currently have the space up for rent for those interested in opening a restaurant. However, the hotel still has lunch, dinner, and free breakfast for guests. I had breakfast delivered to my room, and while I don't like their pastries as much, they make really good poached eggs. Overall, the long weekend I spent in the Champagne Room for a belated birthday trip was utterly luxurious. The guest service here is top-notch and super luxurious, and I love the amount of attention to detail they pay to guests. From specifically trying to lay out slippers on the side they think people will get up on, to a flower by your bedside, the free bottle of cabernet (or white wine, if you prefer), to putting on music for your return. Just super accommodating and it helped make this just an incredibly special weekend for me. read more

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This is a wonderful boutique hotel that has the feel of a bed-and-breakfast. The staff are exquisitely attentive and professional. The property is meticulously maintained. The entry area is beautiful with detailed woodwork and hand carved staircase that goes to the second floor. There is a lot of original artwork throughout the facility. The room that I chose was relatively small but comfy and cozy. They have a turndown service every night at 5 PM and place some yummy cookies at your bedside. During my stay, they did not have a bartender on staff but we're more than willing to open the bar for me should I need it. Breakfast was served promptly at 7 AM. For my breakfast the first day I had French toast and eggs. They were top notch. The coffee is strong and robust, lacking in finesse but not offensive. Overall this is an excellent place to stay. Highly recommended! read more

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The website does Not do these rooms justice! We booked probably the smallest/cheapest room online and I was totally surprised to find a giant room with a deep bath tub, standing shower, (non working) fire place, large desk area, plush carpets, and one of the comfiest beds I've ever stayed in! The staff was very courteous. Also, GET THE BREAKFAST! When I compared prices of hotels I noticed this hotel had one of the cheapest breakfasts ($17)- it was fantastic! The coffee, avocado toast, everything was fantastic! The rooms also have an exfoliator, shower cap, sewing kit, wine, tablet to request things, heat/air conditioning. Two side notes: I was looking forward to fruit as seen below but we did not have that (only the bag of cookies and wine). Also the key is huge! read more

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I definitely want to leave a review and make sure this hotel is recognized for its extraordinary service and attention to detail. From the moment we arrived to check in, we felt at home. The hotel is pristine and everything is very well-kept. Special recognition is deserved for the staff, especially Fah, who took care of us like we were family. We stayed one night, and joined Fah downstairs as she prepared us professionally-crafted drinks at the bar and made great conversation with us. Although we checked out, we skipped the rest of the city and came back to the hotel bar to see Fah again for another amazing time. We were served at the bar and met some amazing people, and left with great memories and new friends. The hotel feels especially unique and personal. But what makes it extraordinary are people like Fah, and the incredible staff. Our best memories were made late at night at the cozy bar, and we will definitely be back expecting the same exceptional service! Dates visited: September 23-24, 2019 read more

Neighbourgood - Professionally-crafted cocktails by Fah Z. - Hotels Near Me - San Francisco, California

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Lived my stay here. It's very personal. We were greeted and shown directly to our room. The room was great! Very comfortable. I was a little hesitant before I booked because I think it's a pretty old building, and sometimes places look nice in pictures but aren't as nice in person. That wasn't true here. I felt very comfortable and everything is pretty updated, even though you can still tell it's a bit older. The place is really beautiful. I do wish the lighting in the hallway was a little brighter, but not a huge deal. Oh and parking! A lot of places in San Francisco are expensive but also don't let you go in and out. So I appreciated having an assigned parking spot for a decent price and being able to come and go as I please. read more

My stay here was absolutely AMAZING. I was greeted and taken to a grand room fit for a princess with lush cushion bedding. The room was filled with an array of treats from fruit, to house-made cookies, to a bottle of wine and a welcome letter addressed to me. The concierge encouraged me to take advantage of the spa-like bath, which I did of course. They have a small "work out" room which I took advantage of also. My stay included a complimentary breakfast which was delicious as well. Everything was absolutely amazing. And just when I thought my stay couldn't have gone any better, as I checked out, they handed me a parting gift bag with Voss water, house made assorted candied nuts and postcards of the beautiful mansion. Everything was superb. Con: Street parking but you have to wake up at 7am to move your car to a new spot to avoid getting a ticket. To be expected. You're in downtown San Francisco. read more

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Service staff did all they could but this hotel is definitely not a 5 star hotel. I assumed from the high cost this was going to be a stellar experience... nope, no restaurant, no bar, no valet, and not a lot of restaurants in the area. Taj Campton is 1/2 the price for a much more supportive stay and sleep! read more

We stayed here for our wedding for two nights Wed/Thurs. We fell in love with this hotel because of the unique and beautiful decor, and the photo opportunities that could be had for our wedding pictures. Everything was perfect - from the service, to the location, to the rooms. We were very happy we paid a bit extra to stay in at the Mansion. Each room had a different theme and name - we got the Juliet room which was a beautiful room with my favorite teal blue colors. The king size bed was super comfortable with quality sheets and linen. It was very spacious for the two of us! Tons of chairs and tables, beautiful furniture, and a big bathroom. Upon walking in the room, there were roses and complimentary wine for us. Love music was also playing on the TV. The keys were huge - they are hard to be lost! The details of this hotel was very impressive, loved every minute of our stay! Our family stayed next door in the corner suite, which is another beautiful room with king size bed and a pull out sofa bed. The hotel is also very dog friendly! We brought our little dog along with us to join us in the special day. There's no fridge in the room but a community one downstairs. We booked the room downstairs for our lunch and saw the beautiful bar. We took great pictures with it! They took care of the catering and set up the food on the room, while also providing utensils. They even asked a hotel next door to borrow a cake stand to hold our cake! They were flexible as we were running an hour late and allowed us to use the room an hour later than we planned. Location wise, it was super close to city hall ( less than 10 min drive), close to hotel Kabuki (my family was staying there, a few min drive), right across the street from our favorite Italian sandwich shop Limoncello, and many more. Plus the location is super safe and clean. That was the main reason why we chose this hotel. The streets were well kept and we didn't see anything suspicious during our stay, no homeless loitering in the front. The parking garage is in the back and is well gated. There were street parking available each time we visit the mansion, and my vendors was able to find street parking easily. Upon checking in, we received excellent service from Nina and Amanda (may have forgotten their names, sorry!). They took care of our luggage, looked out for us when we couldn't open the garage, etc. They were so kind and left a very good first impression of our stay. Amit was extremely helpful and worked with us to book an extra room for our family plus helped us reserve an hour downstairs. Omar was also super helpful and was attentive. He did the little things to ensure we felt welcomed and taken care of. Overall, we were very happy with our stay and would recommend the mansion! read more

Amanda was beyond helpful and attentive. The mansion itself was beautiful, she was not only the sweetest person ever but she made our stay as comfortable and stress free as possible. THANK YOU AMANDA !!!!!! read more

amateur operation. for the cost you don't get amenities like a boutique hotel. I've travelled to many in other parts of Northern and on the east coast. it'a a shock that the breakfast is pre packaged. and that if you forget a small toiletry (think tooth brush, etc) they have none on site. I hesitated to stay here. but have the place a shot. I wouldn't come back. the experience is a high cost. and there are 3 other great boutique hotels nearby that offer great access to the city. this place needs to make systems easier for employees, rethink breakfast, and figure out its identity beyond the fancy lobby. the five star claim on the website is just that...an unsubstantiated self claim. read more

Boy did I love this place. My boyfriend and I stayed here during COVID last month for a staycation. We only spent one night but I wish we had stayed longer. It was so cozy and warm, even though it was a big mansion. The bar is not open during this time, but when we arrived in the room they had a bottle of rosé chilling for us. We had a lovely room with a faux fire place and a desk and a wonderful tub. I felt like I was in someone's home at an Airbnb instead of at a hotel. Definitely recommend this place for a romantic getaway. read more

Neighbourgood - A panaromic shot of our room - Hotels Near Me - San Francisco, California

Fantastic staff well educated about the space ready to help with any needs. Beautiful rooms.

I don't know how else to say it, this place smells so bad you think you might be inhaling poisonous gas. We literally went to a bodega to buy febreeze so we could sleep. I think it's just decades of soaked rat piss wood walls they'll never be able to mask... I mean, it's bad guys. The rooms were nice layouts and the overalll look isn't bad... it just smells... so awful. There's only 1 nice man with not great english running the entire show - valet, bell hop, coffee man, front desk reception, conceirge, it was all the same dude. read more

The staff was helpful and the building beautiful! We held an event there- a unique venue.

Service is excellent. Small hotel means the staff are attentive but not under your feet. Really glad we picked the spot.

What a glorious and wonderful weekend Lush beds, gorgeous rooms Almost a step into a frozen clock where time stood still if not just for a moment, a moment to catch my breath and absorb the beauty and ambience. A moment to relax and take time for myself and reflect on how amazing life is. The staff was so kind and helpful, making sure anything that was needed was delivered or given directions too. For a quick weekend getaway, these memories will last a lifetime read more

Beautiful hotel. Totally unexpected. It used to be a mansion. They have done a great job upgrading and updating. It still maintains its beauty from the past. read more

Great boutique hotel! Exceptional experience. Ideal location, quite and well appointed!

I stayed at the Mansion on Sutter and dined at its restaurant 'The 1881', the experience was absolutely wonderful, the room I stayed was cozy and filled with beautiful antique furniture and art! The staff at the hotel and at the restaurant were caring, welcoming, knowledgeable! Every meal on the menu is filled with unique flavors, I tried my first pheasant, I am glad I did, it was exquisite! Sweet tooth?! Try the Coconut and passion fruit for dessert! I loved the atmosphere and the beautiful art in the foyer, so romantic! At the bar the mixologist will blow you away with her creative and cleverly created house cocktail menu! For the cognac lovers, try the 1881;) I will definitely be recommending the entire experience to my loved ones! Bravo! read more

Neighbourgood - Hotels Near Me - San Francisco, California

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Fantastic place to stay. Beautiful and clean. We stayed in July during Covid and felt very safe. Would stay again read more

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I had a wonderful stay at the Mansion on Sutter. The staff (Amit and Amanda) were a joy and incredibly helpful. They left no detail overlooked in supporting a 30-person event we had there over 2 days. Thank you Amir and Amanda for making our stay so pleasant! I appreciate you! read more

So far so AMAZING! Laying in bed enjoying the plus linens. The customer service from the moment you walk in is amazing - makes you feel special beyond other places. It's a small hotel so expect attention. If you like to be left alone maybe not your place. WINS - fresh fruit and fresh baked goods waiting in your room - endless Voss water supply - l'Occitan bath products (!!) - complementary wine (I had a merlot / cab blend which was insanely yummy!!) - turn down service (fresh deserts too!) - slippers and plush bathrobes ...need I go on? I got a killer rate but think it has to do because they're new so snap it up while it HOT! You won't be disappointed. read more

What a lovely Hotel . The atmosphere is sublime I feel like I was transported back to the Victorian era. However the place has all the modern amenities one could possibly want . The staff is amazing Rani was so gracious I cannot wait to go back. read more

This wonderful property is 160 years old and was converted to a hotel 60 years ago. However, it was recently renovated to real 5* condition in every respect. With only 12 guest rooms they have focused on personal service, even with reduced capacity due to Covid. It was far better than stat in a 300+ room in a busier part of the city. Kudos to all read more

Neighbourgood - Sitting area - Hotels Near Me - San Francisco, California