Dr. Cigno took care of me for several years. He is as thorough and amazing as they get…read more He has since moved on to focus on high level personal medicine. Should you select to become his patient you are making an excellent choice.

From the owner: Dr. Thomas V Cigno Family Medicine and General Practice…read more Dr. Thomas V Cigno Family Medicine and General Practice

I feel hard pressed to give them a star at all. Two months for an appointment to see Dr D'Orso, my…read moredoctor of 20 years. Trying to charge me $750 for a physical because they didn't run the insurance. Been on hold for hours trying to rectify the situation. My sugggestion is to find another practice which is what I'll do. Good luck !

I am a recent new patient to the practice, and my appointment was the second one of the morning. I…read morehad to wait an entire hour to see the doctor. While the doctor was nice, she didn't do an EKG on me after I had told her I didn't have a physical in over 5 years and I'm over 40. I'm not sure that this is common. It's also nearly impossible to communicate with the office itself. I use the patient portal and several business days pass without anyone answering me. The doctor apparently replied to my message and I never received a notification from the portal itself. If the nurse hadn't called me, I would've never known. I'm going to give them one more chance, otherwise I'm moving practices. Office experience was a D- and quality of care is lukewarm C+.

I am completely shocked and disappointed with their unprofessionalism. I have had strong symptoms…read moreof COVID-19 and right now I'm on day 7 of shown symptoms. When it started I had extreme fatigue, which led to heavy post-nasal drip down the throat, no runny nose, no sneezing, just thick postnasal that would make me cough a bit. On day 2 I felt a fullness in neck and throat which evolved into a full and forceful dry cough along with a fever which I took ibuprofen for. Day 3 the cough just worsened and I started to feel shortness of breath, chest tightness, and pain and getting winded going up and downstairs. Day 4 I went to Soundview. I was wheezing, short of breath, coughing, and unable to take a deep breath. Dr diagnosed me as URI even though I had symptoms of lower respiratory difficulties. Dr told me because I didn't have a fever I would not get a test for COVID-19. And told me if I didn't directly contact someone who traveled recently I likely would not have the virus. Meanwhile, the news has reported "community spread" in our area. Yes, I suppose there are limited tests but the Dr was not honest about that fact and simply told me to take cough med, pain med, and inhaler and sent me on my way. No recommendation to avoid social gatherings etc. I did so anyway, I canceled all plans and tried to keep a distance from other parents at school drop-offs and pick-ups throughout the week. I have had other concerns about this practice before this, but this clearly has me looking for a completely different practice. I'm giving two stars because the Dr was very nice and personable. The night after the appointment was the worst night of all. I was sitting on the couch, coughing fit, after coughing fit, and just had the feeling like I could not get any air. That my windpipes in my lungs were completely constricted and not opening, I was seriously needing air. I had taken inhaler but yet was at this level of breathing trouble only a couple of hours later. I went up to the shower and turned on the steam with the hope of it relieving the issue and opening up the airways, which it did for a bit. When I was ready to go to sleep laying down in the bed I still was struggling for air. Any position made me cough like crazy. Any relief I got was sitting up and leaning forward or completely standing up straight. this is no way to fall asleep. I wrestled with the symptoms for a good TWO HOURS until finally, things subsided enough to drift off. But I was woken up many times overnight with the breathing struggle. I have had bronchitis before and this seemed to be on another level. The next day, more coughing fits and a nap interrupted with them yet again. Coughing fits caused intense headaches over the day. I went to sleep day 5 with the same symptoms. Day 6 coughing fits over and over, the same breathing issues. Day 7, symptoms are easing just a little bit but I'm still experiencing shortness of breath and coughing and not being able to breathe in deep. Still winded walking up and down flights and around the house. I still feel like someone should test me properly. I am convinced I have this virus in my body. And I have no clue if I definitely have this virus and if I should avoid going to work this weekend. The two mildest of the symptoms: My voice is different, the whole throat lining is irritated from all the coughing and slightly sore, but it's not a seriously sore throat and doesn't hurt to talk or eat or move. I also only have had a slight fever since the second day and mostly no fever- but the issue is definitely in the lungs - lower area of lungs.

Woman "O" is rude and insulting on the phone appointment line. Management needs to review…read moreemployees currently treating patients poorly. This woman actually criticizes and verbally attacks callers. Also, front desk is a hot mess as usual. Poker faced woman at check out window is the last rude experience patients have as they leave. Shish-boom. Management, please do something, anything. These employees are toying with patient well-being.

Dr. Coates makes herself available when I have urgent eye problems, scratches and such. Her staff…read moreis knowlegable, kind and curteous. I realize if I get a last minute appointment and she squeezes me in I may have to wait. Most importantly she makes time to see me. Dr. Coates is thorough, has an excellent bedside manner and is very kind. Her advice is often wholistic in approach. She is considering your health in general.

On Nov 5, 2014 called her office and made an appointment with Doctor for Nov 6 at 11:15am. Noel…read moreconfirmed the appointment. Arrived at office at 11:10, fill out forms and then waited to see the Doctor. At 12:00 noon, I went to person behind the desk and told her that I could not wait any longer as I had other obligations. I asked what was the delay, and she said Dr. had an emergency. I asked her why she did not call those patients who had appointments that the Doctor was running late. No explanation. I asked to be call when the Doctor was available to see me as I live locally and could be in office in 15 minutes. It is now over one week and no call. Time to see a different Doctor for my eyes as one week of suffering is enough. Give this Dr. Coates a miss.

Very poor experience with this physician. She refused to prescribe a very basic pain management…read moremedication, for absolutely no reason. She said she was going to move or retire, so I suspect her personal or professional problems were reflected on her patients. Very unprofessional.

I agree with Cornelia and Christine. I had another doctor there who left so I was also stuck with…read morethis doctor, and at first when it was just a small thing say like a cold, or a mosquito bite well, it was simple. But once I needed moral support, understanding, and gentle care, forget it. She is condescending, old fashioned to the point of paranoia, as in, not open to any suggestions or what you see your needs are, narrow-minded and in the end it she was being I felt really rude, to me. Awfully uncomfortable. I am NEVER EVER going back. I prefer to suffer anxiety occasionally than to be in front of someone with such little feelings for us the patients. We are not a number, we are a person with feelings. I understand that the world is full of drug problems, but some of us are just regular people, who need occasional help, for occasional general anxiety. I will go back to homeopathic medicines before I am encountered one more time but the ruthlessness and coldness of some Western medicine doctors. I anyone knows a good, nice, caring doctor please let me know. (Oh, and by the way, I have been going to this office for more than 19 years, and because of COVID I didn't go back in 3 years, I don't have insurance and they charged $290 because they said "I was a new patient" - very frustrating. I said what about COVID? We were all on lock down, and they said, that does not count..) Not very nice. At all.

I would agree with Nadine below The docs are so kind but I…read morecringe talking to office staff (and I work in this business) Wish they would go electronic; trying to get chart records without a portal is tough.

The doctors are fine...when you actually see them. Literally the longest wait times of any doctors…read moreoffice I have ever been to. I was at the office for an hour and a half, but only twenty minutes of that time was spent seeing a doctor or a nurse. The remainder was spent waiting to be seen by anyone. The office staff are also bad-mannered and slow to help. If you can find another doctors office to go to, I'd recommend it.

He suggested cosmetic surgery even though it's not what I was there for. unprofessional and cruel.read more

Wonderful caring practice. Same day appointments for urgent care. I'm so grateful for Dr Pazer and…read moreDr Maki and all the medical staff. It's a culture of caring with expertise. Rare to find these days! My whole family has benefited from this practice. I highly recommend it

Bad experience with reception. This rating is not a reflection of the doctor…read more But experience was enough for office to unfortunately likely lose a client.

Thorough, understanding , excellent care. I Genuinely appreciate the professionalism and level of…read morecomfortability I have here. Great bedside manner and it truly sets them apart from other places I have been.