Heard great things about this company and the customer service decided to see what they are all about. So I ordered a gift online with Neiman Marcus and selected same day delivery because the person I was buying it for was leaving that evening for the holidays. Never received what I ordered was given every excuse in the book for why it wasn't delivered.Heard 3 different stories from 3 different employees about where the package was who had it etc etc. One lady I talked to aid it was already delivered. They blamed Fedex and some other courier service for everything even though I ordered it from them. The chat customer service was horrendous. They had no idea about anything. I called the 888 number they have listed and not one person could explain why I didn't recieve the gift that I ordered. Not a manager nobody not one person could explain anything. This was the first and will be the last time I use this company. I have had better service at a Walmart..... read more

This 1 star rating is for the racist unintelligent manager for the second department Sonbol I believe she is the manager in women's and children's. I have been a Neiman Marcus InCircle Credit Card holder for the past 7 years. I've seen this company thru bankruptcy, pandemic closures, changing staff and associates but this manager Sonbol she is a short fat Persian woman is the most dismissive, disrespectful, stand-offish employee of Neiman Marcus I gave ever encountered. Instead of going into detail about my experience just beware ladies of this monster. She cares little about loyal customers, has poor communication skills, and will belittle you in front of other customers! Saks, Nordstrom, Online is better than this Topanga Neiman Marcus. The worst thing is that even if you are willing to buy something from this Neiman's no one will be available to help you or even answer any questions you have. Is this store based on strictly commissions? read more

Do not buy a gift card online from Neiman. I got a $200 egift card that I was never able to use. I called every day for 7 days straight trying to get my gift card to work. It turns out they sent the same egift card number to someone else at the same time as me. It was used online and the money was used to send cosmetics to someone in Washington. The customer support cannot do anything to help. They kept telling me they would call back within 24 hours and I never received a response. They kept saying they would investigate but I would call and get ahold of someone else the next day and they would say that my order had not been looked at yet. Luckily American Express was able to help and get money back for the gift card. Neiman has terrible customer service and I will not shop here again. read more

This is the most ridiculous company I have shopped from. In ordered something for same day pickup with gift card. Went to pick up and said not ready and we will email you when it's ready. That day past and called next day and said we can't find the item. So I said okay let me get something else instead. They said since it's a gift card we need to mail you a new gift card and takes few days and i said I need to use that gift card today to buy something and they said our system don't work that why. What???? I can't even get my money back and use it toward something else today!!! If it was a small amounts I wouldn't care but why pay from CC when I have several hundred dollar on a gift card. read more

Eye rolls. Eye rolls. Can you get better service than this? Are these people working or are they there to intimidate people? I did not come here to be greeted by sales people who check you out from head to toe and then get snubbed. I have been here twice to get my makeup replenished. Guess what, when I walked in with my sweater and jeans, I get the above treatment I just mentioned. However, when I dressed in my Gucci boots and carried my ever so obvious YSL handbag and had my hair done, these very same people are suddenly my best friends. Yo, ladies, I am the same person you dissed the other day. read more

Every time I walk into the Neiman Marcus store in Woodland Hills, I feel so welcomed! The staff here is always trying to help me find what I need in a very patient manner. I have a few sales associates I normally deal with and with reason so... Laura, in the gift gallery is truly one of a kind! She goes out of her way to get me exactly what I'm looking for, calls to update me on my orders' status, and goes out of her way to make sure my gifts are always wrapped to perfection. I would recommend coming here in the daytime during the week, as it gets pretty busy on the weekends... read more

Vilda at Neiman Marcus provided an outstanding shopping experience while helping me find the perfect fragrance, Blue Talisman. She was incredibly patient, guiding me through various fragrance lines and ensuring I found exactly what I was looking for. Her knowledge and attention to detail made the process enjoyable and seamless. I never felt rushed, and she took the time to answer all my questions with a warm and welcoming attitude. If you're looking for exceptional service, Vilda is the person to ask for! read more

I bought a very expensive Brione leather jacket from their Las Vegas store a few years back. I went here to find out if they cleaned or recommended a company to clean my Brione jacket. I even called the Brione boutique in Beverly Hills, but they were no help at all. The NM representative contacted a manager, and he referred me to a company that took care of their clients. The manager even followed up the next week to check on my situation. Now that's what I call GREAT CUSTOMER Service! read more

Well this is a pleasure to write. I drove over to this store to purchase a friend of our's a present who had a tough few days. I had no idea what to pick out and was alone. I was guided through my many questions and had no idea what to buy. I ended up with an incredible crystal angel type statue. My friend cried when she opened it. Worth every cent. My salesperson Jenny took so much time and care with me. Thank you! You made a glum day brighter. Will frequent in the holidays soon. read more

I had the absolute pleasure of working with Ninel, the perfume associate at Neiman Marcus, and she was incredible! She truly took the time to understand what I was looking for and guided me through fragrances in a knowledgeable and friendly manner. She was honest, never pushy, and made the entire experience enjoyable and memorable. Thanks to her, I found the perfect scent and learned a lot. Ninel is truly a gem -- Neiman Marcus is lucky to have her! read more

I had an outstanding experience at the Topanga Neiman Marcus, thanks to Mrs. Madeha Akbar. She was incredibly knowledgeable, attentive, and patient, helping me find exactly what I needed without any pressure. Her friendly demeanor and professionalism made the entire shopping process enjoyable. I truly appreciate her dedication to excellent customer service and will definitely return because of the great experience she provided. Highly recommend! read more

Douglas Gordon at Louis Vuitton inside Neiman Marcus was extremely helpful and provided excellent customer service. I had a horrible experience at the Louis Vuitton Store inside the mall so I returned my items in the mall and went to the Louis Vuitton inside Neiman Marcus instead to purchase my bags. He was friendly, knowledgeable and a pleasure to deal with. read more

I absolutely love this Neiman Marcus! The store is beautifully organized, and the Christmas decorations add such a festive touch. They're also offering some good holiday sales with great value. I had the pleasure of meeting Fahina in the jewelry department, and she was incredible, so attentive and helpful with my order. Truly a wonderful shopping experience! read more

This store is full of racist ass employees that decide how they will treat you based on your appearance. They will not offer help even though they clearly see you're looking for something, and they also stare you down, and follow you around the store as if you're really going to steal something. Unacceptable. read more

Thanks Lera for a wonderful buying experience! You were so very helpful and I have no doubt my wife will be thrilled with your choices! Thanks for taking the time to get it right! Neiman Marcus has beautiful clothes and Lera knows how to put them together in beautiful combinations. Many thanks! read more

Liberal policy forced this business to close. How many times do you think a business can survive the liberal encouraged smash and grab without consequences. Liberal cities don't deserve luxury stores. This store closing just proves me right! read more

I come to Neimans for all my skincare and make up and I have to say that all the girls that work there are super helpful and kind! Plus they always provide me with new samples which I love! Great customer service and great products! read more

Due to the decision of the management of Neiman Marcus to remove any reference to Christmas from their current catalogue, I will no longer be financially supporting this company in any way. read more

You have to hit the sales here, you can score some incredible finds. I bought a beautiful dress for a formal occasion along with shoes and accessories to pull the whole look together. read more