I completed a survey that NM sent me - it was positive. I received a very nice thank you note (email) from Rusty who is the store's Vice President and General Manager (per his footer title). Well after that I emailed Rusty thinking he would help with a different / separate experience at NM. Suddenly Rusty wasn't as customer friendly. I emailed Rusty a few times after asking if he would help me with returning a pair of shoes. I ordered the Louboutin shoes in the store to be delivered because they didn't have my size. I was traveling when the shoes arrived. My son placed them in my closet after they shipped to my house. One day I thought I'll wear my new Louboutin shoes today. Well I tried them on and didn't like them. I eventually made it to the store to return or exchange the shoes. I had NEVER worn them out. They were still brand new. Well due to their new 30day return policy they wouldn't take the shoes back. After several attempts to ask for Rusty's help he pretty much ignored me and turned it over to his Admin who called me. She was very matter of fact, seemed annoyed, short and never helped. She said she'd call me back to let me know what they would do to help me. At that point I was even ok with a less-than-the amount-I-paid store credit. She never contacted me again. I'm shocked by this. I even tried calling her - voice mail of course. They were happy as long as I was buying and giving a good survey response, but as soon as I needed help, NOPE. They don't take kindly to a pricey return. YIKES No thanks to this store. I'll keep going to other stores in Highland Village - folks are always friendly there - not conditionally friendly - including the Louboutin store in Highland Village. read more

One of the best N.M.'s I have ever been to...they have a great selection. Never too crowded and customer service is always great. Today I was helped by two women by the name of MiMi and Sue in fragrance - they were by far the sweetest women I have ever had the pleasure of being helped by. I was in a rush to get some cologne with kids in tow and they went above and beyond to not only help entertain my kids but they also helped me pick out the prefect scent. This N.M. is definitely going to be my, Go To. read more

This location needs work. I found the staff to be unhelpful and rude. However, I did manage to find some nice cologne. Also, I was helped by Audray in the men's department. She asked about the cost of my Psycho Bunny polo, which I was wearing at the time, and a few other details. Why did she need to know the price of my clothing? Really? I seriously think they hire crazy people at this store. Anyway, this is a store for the older bunch, and it's grossly overpriced. I prefer to shop at Nordstroms or online. I think this location will more than likely close down, eventually. read more

I love the old school shopping experience, which is what you get at NM. I have always had a good experience here even though I don't look like a "lady who lunches". In fact I purposely dress down in work out clothes and trainers, with no make up and a hat when I shop. This way I can root out the snooty salesclerk who pre-judges customers. Most departments are very friendly and helpful. I don't feel like I'm harassed and I don't feel ignored either. At times, the place is almost museum-like in quietness, which I thoroughly enjoy. I also appreciate that I can take a nice break from leisure shopping to have a glass of bubbly, consomé, popover and a nice salad. I like that I have a chance to find nice quality things that I will keep for decades and at times at very good sale prices. read more

I love Neimans! Its a great store. Old fashion sales service. Its all about the experience and thats where I see the problem. Not with the sales people but the shoppers. You dont know how to shop and enjoy, yes enjoy the sales experience. So you complainers learn to shop. I will say most stores in Dallas including Neimans are not that big, Dallas is a small Texas town. read more

I literally live 8mins away and I always pass this Neimans up to go to the NorthPark location (with very good reason). They need to close this location down for a good month and restaff this place. Did they get their staff from Walmart? They are totally, unknowledgeable about their products and make you feel like a burden when asking for specific products. I HATE THIS LOCATION WITH PASSION! The store manager needs to coach the whole store, maybe he should spend a day at NorthPark to see how his staff is really supposed to treat customers. I literally had an associate make eye contact with me as I was looking for assistance and the dumb blonde carried on with her conversation (WITH ANOTHER ASSOCIATE might I add) and totally ignored me! Same thing happened at the La Mer counter. Just because I'm young (and bla...Nvm) doesn't mean I can't afford anything. I literally sit on $50 undies. Treat me like the people who dress up to window shop (even though that can't afford a thing). The wealthiest people aren't flashy! On another note: at least their lavatory is nice. read more

Visited the Men's department to buy a new suit. Could not find sales assistance anywhere. There was only sales person for the entire men's department. I literally walked around for 20 minutes trying to find someone to help me. I have been to this store a couple of times and both times finding help was next to impossible. I expect more from Neimans. From now on I will shop at Neimans at North Park. read more

Unfortunately, I found the male salespeople to be unhelpful and somewhat arrogant, whereas the women were very accommodating and receptive. People could, by all means, just shop solely online and then what would be the need for mall. read more

I actually like this Neiman's better than other locations; the sales people are less obnoxious. That being said, they still sport that haughty air of "unless you can prove to me that you have a million dollars in your pocket right now, you aren't worth my time". The irony that a sales person working on commission would take this attitude with anybody who has enough money to purchase the outrageously priced items at Neiman's, is not lost on me. All complaints aside, if you can get past the snobbery, Neiman's simply has so many beautiful items, including such a large collection of designer clothes. I shop at Neimans because of the quality of the items and choose to ignore the pushy and sometimes less than pleasant sales people and atmosphere! read more

Worst worst worst experience I've ever had in Chanel. Kim was extremely rude.. I was thinking about getting the Chanel Jumbo Flap but after that experience I will never get it from that Chanel in Neiman Marcus ever. I would rather go to the actual Chanel botique. If I'm about to spend $5500.00 on a purse you better have at least some respect for your customer. read more

This Neiman Marcus location is quite a bit smaller than the North Park location, but I still receive the same great customer service here that I do there. The selection is quite a bit smaller than the North Park location, but it is a smaller store. The staff is friendly and helpful. read more

This review is for the Louis Vuitton boutique inside NM. Was immediately greeted by Ceasar and had a lovely experience. I told him what kind of purse I was looking for and he made an excellent suggestion that I ended up purchasing. Very professional and courteous. Thanks, Ceasar! read more

Neiman mark up for a reason. Spent a bunch of money within weeks (maybe not to them) but almost 8-10k in one month. Spent hours with staff to surprise my wife with gift on a special day they promised would arrive. 14 days notice. Never got a call and showed up in store to be told they could not deliver and the apology was a free lunch. Insulting to say the least. Olga told me that's the best she could do. I won't explain further and hopefully you can come to your own conclusion how this customer service is embarrassing read more

I moved from Dallas to Virginia ten years ago. There's a Neiman's at Tyson's Corner (1.5 hrs from my house). Don't go there often. Instead. I fly to Dallas to shop at this location. That should tell you enough. No, then I'll continue!! If I need something in between trips, I call my Sales Associate (Janet Pate) and she sends me what I need! Shopping at its best. More easily accessibly than downtown location, not snobby like Northpark. Return policy: you don't like it, return it! Easy deal. read more

This store has been great, well lit & organized, friendly people. It has a Chanel & Louis Vuitton inside :)

The team at Louis Vuitton is far better than the last experience I had. They are very helpful.

Love the Fresh counter here! I always go see Sandy! Great customer service. Very knowledgeable and helpful with all the products.

Mama and Ilove the chicken on Thursday's, the coconut cake and coffee! It'sthe perfect lunch! They have a new manager, Tanya, she went out of her way to take care of us. Very nice! read more

The ladies at Neiman's are fabulous! I've shopped at the North Park Neiman's and as great as they are, they don't even compare to the ladies at Willowbend's Neiman's. You never seem to amaze me! All the departments show such wonderful, professional and friendly customer service. The best part is they don''t judge you when you are looking your worst! Loe you guys! read more

I'm from LA but while visiting TX I went shopping and was very happy to meet Cynthia and Renne, they both help me out to find great parfuns and make up. If you ever have to shopping at Neiman Marcus I recomment them, fantastic sales people and understand a lot about beauty. Thank you girls. read more

Neiman has the worst customer service on earth! I always shop at Neiman for one reason they carry some big brands! However it's the ppl they hire! They don't care about you if they(in the back of their minds) think you won't purchase anything then they ignore you as a value customer. read more

On November 30th (Saturday) we were in the Willow Bend store, as we entered the cosmetic area we were stopped by sales people selling a massage tool. With an anniversary coming that week we purchased, after paying they said sorry we don't have this item in stock but it will ship on Monday from the Fort Worth store. My husband said fine as long as we receive by Thursday (Dec. 5th) that will be fine. The salesperson assured us we would have no later than tues-wed. We Received the item December 9th! They hadn't even bothered to ship until four days after we paid and then during an ice storm. Apparently since the bad weather followed the ship date not the purchase Neiman Marcus feels they fulfilled their sale. Sad way to do business. After returning I will be sure to avoid this store and the less than honest salesperson. read more

This shop is so much better than the Galleria store. It's much smaller, but the sales people are much friendlier and helpful if an item needs to be ordered. The thing that also makes this store stand out is that they answer their phone! I called 2 different LV stores and neither of them answered their phone. With this store I called them to find out if they had an item in stock, and when they found it they held it for me to pick up. Thank you Monique! read more

Beautiful store with amazing customer service. I love the lighting, inventory and cleanliness.

Although it's not a large NM, it has an OK selection of goods. A very small men's department. The café is nice and I haven't had a problem with any of the staff at NM. read more

Worst customer service I have ever experienced at a department store!! It took Neiman Marcus almost 2 weeks (and 6 phone calls from me) to credit funds back to my credit card for an order that I cancelled the same day it was placed. Apparently if you place an order with Neiman Marcus and cancel the order your credit card funds are still available in their system for sales people to place new unauthorized purchases. read more

Don't get me wrong I love shopping at North Park but the Neiman Marcus at Willow Bend Mall is like a hidden jewel. I've shopped at The Willow Bend location many times and it has never been jam packed with people and the selection is always great! The customer service is A+ whether or not I've walked in wearing flip flops or Louboutin's. I shop CUSP, Cosmetics, Kids, Shoes, and fine jewrely. read more

BEWARE MOMS! UNFRIENDLY ENVIRONMENT! We use to think this Neiman Marcus was the nicest place to shop until our most recent shopping experience. We had just made a large purchase at this store and my little infant started crying uncontrollably so I ducked into a fitting room to try to calm him down. There must have been 5 or 6 open fitting rooms and not a single customer in sight. While I was trying to calm my baby down, a store associate came up to me and said that their fitting rooms are for "Neiman Marcus customers only". She was trying to kick us out while my baby was still crying really hard. WOW! Unbelievable! I should have asked her to return my purchase but instead asked her if she wanted to see my receipt. My husband and I are never shopping at this location again. We live in the Plano area but we'll make the drive to North Park Mall to avoid this type of treatment in the future. What happened to customer service???? read more

This is a pretty nice mall. It's a bit overpriced but what mall isn't. It's not quite North Park but it will do without having to drive to Dallas. read more

I must disagree with some of the other high star ratings here. The last two times I went to this location to make a purchase in the cosmetics and handbag department, I was ignored...quite obviously. Eventually a nice sales associate from across the department noticed me and asked me if they could help, but this was after ten min of being clearly looked at and ignored by other associates who either continued to visit with another employee or went about some other business besides kindly asking me if I needed help...and I did by the way. I now think twice about entering this store. It depends on whether or not I am prepared for completely unpredictable customer service. When looking for high quality goods and being willing to pay high dollar amounts, I expect consistently high quality customer service. This store is unreliable, that is, their sales associates are unreliable in that department. read more

Wonderful service every time I go there. And, of course, always immaculate and courteous. Best time to shop there is during their last calls. Great deals on quality merchandise. Also, their food at Mariposa is almost always amazing and definitely 100 times better than the food at their Northpark location. read more

This evening I went to Neiman Marcus at Willowbend to purchase perfume. I specifically wanted a new Jo Malone fragrance. Anyone who has purchased Jo Malone may know that it does take some time because the fragrances are created to mix and match with body creams. If anyone from NM reads this the sales person who was there all alone and not busy around 7:30pm is the subject of this complaint. After a few short moments with me, she suddenly stopped and beckoned a mom and daughter over and recognized the Bucky's T-shirt daughter was wearing. She commenced to disregard me and started talking about Buckys with the other people who weren't even purchasing perfume. I assumed within a few minutes she would see I was still there. She didn't. I finally left and she barely said anything, she certainly didn't apologize for rudeness. I felt it was incredibly disrespectful and fully intended to go back and speak to the store manager; however, the store closed before 9pm tonight not sure why. I have been a NM cardholder for years and never have I experienced such lack of service and disrespect. I will not purchase anything in cosmetics from this location again! Maybe this a re-training opportunity for NM. But, the store may want to understand as consumers we have lots of choices where to spend our money, and this store because of that sales person will not get my money again. And, I will share my experience with anyone. For reference, I am a professional female in my 50s and I am very brand loyal, until today, when I am not. read more

Love this store. I have been an inCircle card holder since 1981. I bought a colorful bike and many gifts from the 3rd floor over the years. The men's and downstairs gift and assorted gift and wide assortment of jewelry is fabulous and the staff is always so nice. My sister flies in from Georgia often just to go to this Neimans. There is some furniture I hope will go on sale soon. The buyer provides great pieces for this store. read more

There is a quote attributed to the late Stanley Marcus, and I'm not sure it's correct, but he supposedly said, "Be nice to everyone, because you don't know who has money." From some of the posts, it seems some people have not had a very pleasant experience with the sales personnel. The experience runs both ways. read more

I shop with Layla S. And she is great! If you need anything from cosmetics to anything she is very nice and professional

I was in this store last night and I was also ignored. When I approach a sales lady she was rude and acted like she did not have time to answer my questions. Then she turned and walked away. I felt like pretty women I have all this money to spend and no body would help me. I will never go back to this Newman Marcus, read more

I love Shops @ Willowbend. It is such a cool and relaxed place to shop unlike retail giants like Stone Briar. One feels like you are still in your neighborhood, most sales associates are here since years and are very helpful. Nieman Marcus is awesome as well. read more

I LOVE this Neiman's. The customer service is great and Jenny at Chanel (cosmetics) is amazing!