I had an outstanding experience at Neiman Marcus during Memorial Day this year regarding my Baccarat Rouge 540 fragrance. I had unfortunately lost the cap and damaged the spray mechanism while transferring some of the fragrance into a travel atomizer, and I honestly expected to be turned away. Instead, Jorge, the Creed Business Manager, treated me with complete professionalism, kindness, and respect from the moment I explained the situation. Rather than making me feel embarrassed or inconvenienced, he took the time to help find a solution and made the entire experience seamless. This is exactly what luxury customer service should feel like--attentive, thoughtful, and genuinely customer-focused. It's rare these days to encounter someone who combines professionalism with such grace, understanding, and a sincere desire to help. Jorge turned what I thought would be a frustrating situation into an exceptional experience. He is a tremendous asset to Neiman Marcus, and his level of service has earned my continued loyalty. A truly exceptional experience, and a wonderful reflection of both Neiman Marcus and the luxury fragrance brands they represent. I like the addition of "earned my continued loyalty" because that's the kind of statement retail leadership pays attention to when reading customer reviews. read more

I can see why Saks (Parent company of Neiman Marcus) filed for bankruptcy. Their customer service smells a skunk and not like the high level colognes they sell. My wife went in there today to look for some clothing for our son. She tried to get an associate's attention and he walked off after clearly noticing her. This is quite the opposite of Nordstrom's approach which - no matter the section- always has people who are friendly and helpful. The customer is always #1. Company's that follow this to a T do well. read more

I love to shop at the Neiman Marcus department Stote, which is located within the chic Fashion Valley Mall, in Mission Valley. The Fashion Valley Mall is located just west of the 395 Freeway, and the best exit to take from the 395 Freeway is Friars Road. I like to park on the top level of the parking structure next to Neiman Marcus. If you do so, you have direct and easy access to glass doors that lead directly into the second level of the store. Scott is excellent in the gift department. He helped me with a purchase of a large acrylic Rabbit statue by Jonathan Adler, which is very beautiful. Afetr buying the rabbit from Scott, I went down to the ground level of the store to the spacious men's department Specifically, I wanted to peruse the racks and racks of men's shoes which were on a substantial sale. I found a pair of Christian Louboutin shoes on sale at 40 percent off! read more

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One of my favorite stores to frequent in california , and my favorite fashion store in San Diego the building is sleek,clean and bright Selection is impeccable, up to date and rivals even Saks fifth and other luxury retail stores. Customer service to die for, the staff is fast, knowledgeable and always willing to go the extra mile to satisfy the customers requests. read more

I wrote a separate review to the fashion valley page . Just as a WARNING to not walk in here it will ruin your mood . Fashion has added and upgraded all their luxury stores to give you no reason to even need to walk in here , i recommend driving up north. As a San Diego local that's hard to say but necessary given how they run their store here . For example Jorge in the cafe definitely needs to look for a different job he seemed pretty miserable to be working and definitely projects his attitude onto customers and his environment. Being someone to usually find the good in these situations it was to an extreme and want to save anyone from what I've seen today ! Hope this helped !! read more

Neiman Marcus has the most incompetent customer service I have ever seen. I ordered a men's T-shirt as a gift, but instead I received $800 shoes, which was a nightmare to return. Now, I want to return beauty items I don't like, but the store cannot process them and customer service says they cannot provide an in-store return barcode. For such a "luxury" store, this level of service is unacceptable and shameful read more

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Love this place for lunch. Love the bouillon and freshly baked, warm popovers with strawberry butter to start. Service is always excellent and they hustle to keep everyone taken care of when it's busy. Nice place for lunch before shopping. Good wine and drinks choices. They have specials most of the time along with regular lunch menu items. read more

There's a wide selection of colognes where you can sample. Decent value. The service is alright. read more

Neiman Marcus - Colognes - Shoe Stores Near Me - San Diego, California

I usually shop their online store but nothing beats going in to shop. However, parking is hard to find.

Literally one of the worst company's out there. I placed an order for a gift that was marked on sale, and they accidentally put it on sale so they canceled my whole order. This is so irritating, also Everytime I go into that store it has the worst vibes and they feel so entitled. Go to Nordstrom instead. read more

Update 10/2302021 I'm not gonna lie I started coming here only for the Chanel boutique and Louis Vuitton boutique. I'm always very selective with any luxury items that I buy. They staffs here have always been attentive and kind. I must say that lately I have been on a perfume kick and it saddens me that Louis Vuitton is no longer here. I had a gift card with the balance that will expire soon and I wanted to use that towards buying another perfume at the Louis Vuitton boutique but they force me to go to what they have in the stores and online. They moved their Louis Vuittion boutique to the main store along with their staff which is great but I always love the service of the ladies at the boutique inside the store. So I purchased a travel size of the Tom Ford Lost Cherry and it is such a great sensual warm fall winter sent in my opinion. And I love the red packaging. I've smelled it before and usually with this fashion house their fragrances do not last long on me but this is such a nice sweet not over the top with the cherry but it has some almond it's just an all-around great fragrance for me. I kick myself that I missed the Nordstrom anniversary sale for Delina perfumes de Marley. I actually wanted to put that special anniversary sale item on my card but they had some issues and changed our cards over during that timeframe. Which brought me here today which I used my gift card and there's an additional monetary value off when you spend a certain amount of money and I actually got the perfume and lotion at a better price than I would if I would have purchased it during the anniversary sale. The Delina packaging is exquisite. I never knew that the top of the bottle has a pink crystal on it. And for all you pink lovers this is definitely a beautiful feminine light long lasting scent that will have you and others in aww. This copied form the website: sensual bouquet structured with Turkish rose, lily of the valley and peony grows in strength and complexity through a fruity trio of lychee, rhubarb and bergamot spiced with nutmeg. The base notes of cashmere wood and musk give depth to Delina and make it a subtle yet mysterious fragrance. Delina: Top Notes: Rhubarb, Lychee, Bergamot Essence Heart Notes: Turkish Rose, Peony, Vanilla Base Notes: Cashmeran, Musk, Vetiver I'm obsessed with smelling myself when wearing Delina. I have one more find that's a blind buy ... I'll add that here when it ships in December, it's the GIORGIO ARMANI 3.4 oz. Prive Rouge Malachite Eau de Parfum. I can't wait to try this Exclusive that I can't find anywhere else, but at Neiman's!!! read more

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Been a Long time customer of NM... recently a sales associate inputted the wrong email on a buy X get X back in a gift card sale and the gift card was fraudulently used.... they have denied any wrong doing... this place is a scam... everyone I called was rude and uninformative and denied any wrongdoing read more

I was helped by Tammy in women's bags today and wanted to give her a shoutout. She's awesome! She was very helpful and knowledgeable, with 5 star customer service! Thanks Tammy! read more

I am a regular Guerlain-brand customer but usually only online, at Disneyland, or Vegas stores. I've never made the trip down to Neiman Marcus, San Diego for purchasing items- but Vicki was awesome! I didn't look like a complete hobo, but lets just say I didn't look very "put together" as I had on casual outdoor-wear, old sneakers, no make-up, and barely brushed hair- LOL. She was professional, personable, & super attentive! Will definitely contact her for my Guerlain needs moving forward! Thanks Vicki! read more

My story I took my watch to Neiman Marcus in fashion Valley. I have John Hardy watch I take it because I need to change the band. The band was old so I wanna change it to the new one. The new one they bring it to me small so I tell them you know you need to change it to bigger size because I have the original they have it. It's a bigger size and they charge me $650. They don't wanna change it and they don't wanna return they don't wanna give me my money back so I can go fix it somewhere else And I still have my watch over there. I don't know what to do now I should take them to a small court or what I should do please if you can help me thank you. read more

First time being in this store and everyone was beyond helpful and kind to me. George in the fragrance section is the best and my go to person for colognes and perfumes. Great prices for high quality items and even better people working there. They just made my lady's birthday by having the perfume she wanted for so long. read more

Neiman Marcus - Maison Francis Perfume - Shoe Stores Near Me - San Diego, California

I received one of the best experiences I've ever had in a place that sells fragrances. Employees at some places can feel invasive while you're testing fragrances and will try to quick sell you into something rather than giving you a quality, personal shopping experience. Both Jonaa and Candle were such a pleasure with their time and assistance. They asked me about the fragrances I enjoy wearing and walked me through their favorite suggestions. Not once during that time did I feel I was just another sale, but rather a person who also shares a love for fragrances looking to add another one to the collection. They definitely have a forever customer in me. read more

We were a party of 5 and Josiah was a charming, efficient server! Sangrias were refreshing and delicious. My favorite lunch is the Orange soufflé and chicken salad. This never disappoints. The gentleman who serves the Popovers with strawberry butter makes my day every time. Thank you! read more

Neiman Marcus is one of my favorites store in Fashion Valley Quality of clothes, unique pieces, service is good if they don't have your size, they will send it at no cost. Love the brand they carry here Recommend read more

Neiman Marcus - Inside - Shoe Stores Near Me - San Diego, California

I had the best experience with Shaida at the Neiman Marcus Fashion Valley location. After experiencing a rather unpleasant encounter with a different employee, Shaida not only called her manager, she was kind and extremely helpful. Shaida's manager was equally kind and also very helpful. Thank you for you excellent customer service, your co-worker could learn a thing or two from each of you. read more

Place is overhyped but then again, thats no secret. We usually go across to Nordstorm but decided to given NM a try and got lucky with a pair of shoes for the Mrs. that she as waiting on for a long time and didn't get any luck with any other stores in San Diego. Customer service is good, people are nice, but not like Nordstorm, I may sound biased to Nordstorm, but thats the way I felt. Upper level is usually empty and some construction going in the lower level made it seem like a TJ Maxx in some parts of the store. read more

I'm a big fan of shopping for fragrances at Neiman Marcus. I like to go to Ana and when she's not there, I get help from Christine. Ana, knows her stuff about the Tom Ford brand. Watch out because she is knowledgeable and has a warm and outgoing personality. She adds a lot of flare in a good way to Nieman Marcus fragrances and will help you find what you need. She is an absolute gem. Christine has a wonderful smile and enjoys getting to know you. She handles the MFK collection and is knowledgeable as well. Both are welcoming, knowledgeable and offer top tier customer service. When I come in to purchase I look for one of these two because they will get me in and out quickly and they know which questions to ask to find a fragrance that fits your specific needs. I've heard of top tier gas, but Neiman Marcus takes it to a whole other level by offering top tier customer service with their employees. read more

I was Xmas shopping. Ready to spend significant money for my friend. Service is condescending and flat out mean. This place is horrible for an NM. My GF had the exact same experience in womens. Not a fun day there. read more

My wife use to be a frequent shopper at Neiman Marcus, but sadly that will end today. Nordstrom did for her what a manager at Neiman Marcus sad could not be done. Not only did they offer to have her boot repaired but they gave her a brand new pair. With all the money she spends at both stores, they should recognize when they have a VIP Customer. But Neiman Marcus does not have to receive our money any more, we will gladly keep shopping at Nordstroms with their impeccable Customer Service. Neiman Marcus we don't need your sales catalogs or anything else mailed to us, keep it and Save The Tree's!!! Hopefully the staff will be better trained on how to handle customers that help pay their salaries. read more

This is how San Diego stays classy. Places like this. Any department you go to, you will be met by someone who will take you under their wing to give you an in-depth view of their domain. My recent encounter was with a beautiful woman in the Lancôme cosmetics department. I needed something special to be made up with Fragrances and Cosmetics to be given to a special friend of mine. We came up with several items to add to the beautiful pink box, as she worked quietly and efficiently, asking me questions along the way. She had a soft-spoken manner about her; calming and genuine. I knew she could work her magic, and when she was finished, I was happy with it and very pleased with both the products and the pricing. She discounted some items, and added a few small 'gifts', which turned out to be a great value. Every time I go into Neiman Marcus, I forget all the other stores because it's self-contained in that you can discover a multitude of high-end designers. A few of them at Neiman Marcus are: * A Chanel Boutique * A Louis Vuitton Boutique * Christian Louboutins * Gucci * Yves Saint Laurent * Kate Spade * Dior * Valentino * Givenchy Also, * Neiman Marcus's Famous Chocolate Chip Cookies!! * Nespresso Samples (Don't forget yours!) * Zodiac Restaurant (Classy) So the Lancôme fragrance La Vie Est Belle En Rose's meaning: 'La Vie Est Belle' means "Life is Beautiful" 'En Rose' means (for this fragrance) "Life seen through pink-tinted glasses". La Vie Est Belle En Rose's Fragrance Notes Are: - Top Notes: red fruits, bergamot - Middle: peony, rose, iris, gourmand - Base: sandalwood oil, patchouli, musk Always see your world in pink hues, inviting you to always see the brighter side of life, it's pink side, cultivating happiness. This colorful fragrance spreads optimism with every spritz. I am sure my friend will love her gift, as she is forever the optimist in every aspect of life. ;;) read more

It was my husband and I's first time shopping here because typically Nordstrom is our go to. We were looking for the check out and we found one with a gentleman in his 40-50s. So I went up to him and said "hi can I check out with you?" And he very rudely said " I guess so. I'm busy so you'll just have to wait." No smile. No hi. Then he proceeded to walk away. I mean he didn't even try and find someone else. It felt like we were inconveniencing him. After this we will not be shopping at Neiman Marcus. If this is how a customer will be treated then It's not wonder Nordstrom is way more popular. read more

Came here few times and I just normally browse and window shopping but I usually shop online for good sales. Anyway this review is for the beauty department. I came in person because I am obsessed with "Rose scent " and I wanted to try it in person. I super duper love the "Jo Malone cologne" collection (a British fragrance) particularly the "red roses cologne " I closed my eyes and purchased it for myself $140.00 hmmm "pamperMe time " but it's worth it. Smells Like fresh roses bouquet fragrance and it's lasted for hours. Modern romance, clear and romantic. Very light floral n sweet. The lady in the counter wrapped it with a signature box and black ribbon. Mary was super nice and gave me more perfume samples. This cologne is my de-stressor. Gorgeously aromatic. When I'm tired or stress I also spray it in my pillow. It's my namaste ;) happy thoughts;) hmmm StopandSmelltheRoses. Overall, I'm so happy that I bought it no regrets lolz. Wow, really? This store has a beautiful decor, modern n classy. A gorgeous high end retailer with fabulous designer bags, dresses and shoes from fashion top names like Gucci and LV. Etc. I also bought my Tory Burch here and other high end make ups. They have a restaurant upstairs called The Zodiac. It's like fine dining atmosphere. I'll come back to check it out and you too check it out guys! And You also can charge your phones in the store while you shop. And if you shop online it's free shipping and free returns- Ladies we need to pamper ourselves once in a while #pampermepretty. Ciao ;) read more

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Updating my review and will still be a customer of Neiman Marcus thanks to the online lead, Marshall, who gave exceptional customer service over the phone. Thanks for all your help. However, I will drive to Orange County instead to do my shopping because honestly with a manager like that (and seeing as there's other reviews that agree), I prefer not to support that particular store. she literally took advantage of the fact that I was honest and said I really want to keep the shoe but it would be nice if they could do something since the shoe did not arrive brand new, even though she admitted to them being floor model and seeing that even the sales rep couldn't fix the shoe because they were indefinitely damaged, she could care less to help. No thank you. Thanks again Marshall for all your help! read more

I am highly disappointed with the lack of service here. I dropped by to pick up my Gucci bag and was ignored for about 20 minutes. A few associates asked if I had been helped, to which I tried explaining I was here to pick up my order, and then they disappeared. What kind of service is this? This is why I prefer Nordstrom to Norman Marcus. They actually appreciate your business there. read more

When I shop for fragrances I always go to Neiman Marcus and the first time I was there Ana from the Tom Ford counter treated me like family. She gave me a tour of all the fragrances and let me smell an endless amount without being pushy for a sale. I ended up buying parfums de Marley greenley from her due to her generosity and caring heart in the first encounter. Now I always go back and make sure to ask Ana for help because she never disappoints! read more

I really enjoy browsing in this store. I prefer the one in Beverly Hills ( who wouldn't) but this one is pretty darn nice. If you happen to catch a sale- it's pretty darn worth it to take the time to stop by as I have really caught some great deals on designer shoes and bags. The Chanel an LV boutique are very nice and I love to see what's new and trending. We purchased an unusual purse for our duaghter's birthday from here and they were super helpful. The customer service department is excellent with everything seeming to be no trouble at all. My husband likes to buy Eton dress shirts from here. At Christmas time, I love to purchase their liquor soaked cakes for gifts. They are super yummy even though I really don't drink and they make an excellent gift! It's just a nice store. read more

Wonderfully stocked Chanel Boutique in Neiman Marcus. I usually buy my Chanel pieces at the main Chanel Boutique in South Coast Plaza. However when it came to finding a medium classic flap in black caviar leather with gold hardware, plus one that was made in France, I just wasn't lucky as they were either always sold out, in lamb skin, in silver hardware, or made in Italy. While having lunch in San Diego my husband suggested we give the Chanel Boutique in Neiman Marcus a look while in town because he needed to pick up something at Neiman Marcus anyways. We really went in without any expectations and in the end were so pleasantly surprised! First of all let me start by saying that Matty, our Sales Advisor, was so warm & welcoming! Also, we're used to having to make appointments for the Chanel Boutique in South Coast Plaza, to avoid the long weekend lines there, but here it was such a nice private shopping experience! This boutique may be small, but it is so well stocked! They had many unique colors for the Classic Flaps as well as many other current seasonal pieces. When I asked Matty if they might have a medium CF in black caviar with gold hardware I didn't expect him to say they did let alone one that had just been delivered the day prior. To top it off it was one made in France. I was so excited and couldn't believe how lucky we were to have stopped by! It was such a sweet & simple shopping experience and Matty packaged my new lovely bag perfectly! This bag completes my classic flap collection (for now). I love my SA at South Coast Plaza, but Matty was so sweet & helpful that I'm going to be reaching out to him more for items I have my eye on in the future. Thank you Matty you're the best! read more

Neiman Marcus - Chanel medium Classic Flap in black caviar leather with gold hardware packaged absolutely beautifully! - Shoe Stores Near Me - San Diego, California

I purchased a sweater at a Neiman Marcus online, I didn't care for the sweater so within two weeks I decided to return it to the Neiman Marcus store in San Diego. I had all the necessary documents receipt etc. The sales associate was unable to process the transaction. He called a manager and after 40 minutes the manager was able to print a receipt. The sales associate told me a didn't need a receipt and the manager had an arrogant nonchalant attitude after I wanted so long for a receipt. This is basically bad management and unsatisfactory customer service. I don't recommend shopping at the Neiman Marcus in San Diego. read more

Of all the department stores in Fashion Valley, I consider this one to be the fanciest one. Needless to say I mostly come in here to window shop as a lot of the items here are far out of my budget. However, when there is a sale, I make it known to rush over here and check out all the sweet deals. Btw, this place has the BEST shoe sale selection; I saw a bunch of off-season shoes on the sale rack like Prada, Gucci, Chanel (twice a year!!!), Tods, etc. Definitely come here after Christmas because the shoe deals are great. They also have a bunch of clothes on sale as well, ranging from their store brand cashmeres to super high-end ready to wear. I love coming here and looking at those! They also have a couple mini boutiques in here such as Chanel and Louis Vuitton; the Chanel section is huge and I love gawking there. I think there is Cartier in there, too. Not sure, though, so don't quote me on that. The handbag selection here is nice; there is a lot of Gucci, Chloe, Saint Laurent, and Givenchy. Every time I come in here the employees are super nice. I never felt I was treated rudely. Unlike Bloomingdales where an employee suggested I check out Macy's for a particular Chanel lipstick they didn't have. Lol! I went here instead and the girl who helped me was incredibly nice and offered me a couple Chanel beauty samples. Which was great because now I know what actually works and what doesn't, which can allow me to focus on products that are worth investing in. I don't think you can go wrong with either Neiman's or Nordstrom's (which is right across from Neiman's), but if I really had to pick...it would probably be Neiman Marcus. read more

I cant believe the lack of team communication there is and lack of customer service at this location. I ordered shoes before Xmas and was told i would get a call text email with updates. I knew shipping would take time but 3 weeks later i call customer service to find out that my shoes got to the store 3 days after i ordered them but NO ONE called / texted / notified me. When i spoke with someone they said the associate had been out for 2 weeks .... So my shoes will sit there till the salesperson feels like coming back and calling? No management taking initiative. Terrible. Will be switching back to the direct retailer and Bloomingdales. I had to go through 4 different departments to figure out what was going on too, spending hours on the phone. read more

The Neiman Marcus Louis Vuitton Salón is Well deserved for a girl in need of a new bag and accessories to the like as my old type were just that. Gone . Me oh my I sure did update my style. LV has always been the gold standard . Understated elegance is LV. Lisa C. read more

Neiman Marcus - Acqua di Parma - Shoe Stores Near Me - San Diego, California

Had a great experience at this NM location! The sales associate was super helpful in finding a really nice hair mist. I wish I would of remembered her name but I'll definitely be going back to look for her! read more

Came to the neiman Marcus store today to return an online purchase. I returned it because neiman Marcus sent me the wrong color of Valentino sandals and now out of stock! I had a promo code for my birthday and now cannot even use it even if it it NM's fault for sending my the wrong one. While I was there, I browsed through their sale/clearance items and I saw a pair of Manolo Blahnik flat sandals on sale at about 475 with an extra 30% off. When the sale associate try to ring me up, she said it was mislabeled and she cannot sell it to me! I asked to talk to the manager in which she reply she will not grant the mistake. She did not when attempt to ask. That is poor customer service and didnt even go the extra effort to call. When I walked into the store, there were three sales associate buried in their cell phone. Nm needs to really train these associate to do their job and help customers and not just be glued their phone. For a high end luxury department store I would expect more. I get better service at nordstroms, macys even TARGET. read more

Horrible Return Policy You can't return or even get a store credit. I bought some shoes on-line. Time flew by and when I saw the return policy I called the store. They dont even issue a store credit. So now I am stuck with brand new shoes I cant wear. I would rather shop Kohls or Ross they have a better return policy. Horrible return policy. Most stores after 30 days issue you a store credit they dont even offer that!! I wont be spending my hard earned money at Neiman Marcus again. read more

POOR CUSTOMER SERVICE FROM THE STORE MANAGER. 3 days ago I purchased La Prairie Loose Setting Powder from a fantastic sales lady, Brenda at the Neiman Marcus in San Diego located at the Fashion Valley mall. This negative review from my most recent visit is not on Brenda but it is on her manager. I am not aware of her name, but it is a female. I'm just making that clear as she should take full credit of the poor service vs another manager in the store. I saw online that Saks is offering 15% percent off on the product that I purchased 3 days prior. I contacted Brenda to ask if she could honor the price, and I even volunteered to go back to the store for me to return it and rebuy at the discounted price (as technically it is returnable, as the item remains unopened and in saleable condition). Brenda told me she will ask her manager, which she did, and the manager denied me of the price adjustment, and in denying me, she denied Brenda of her commission and she denied the store business not to mention, she has inconvenienced me to place an order with Saks and drive to Neiman to return the item. Who denies business, especially Neiman as they don't have much business to begin with. I've never experienced this type of customer service from ANY business. You would think Neiman would be on top of their game for customer service like Nordstrom (which set the bar for customer service) but nope. Again this review has nothing to do with Brenda or the other 2 lovely ladies (Tammy and Paola) that I worked with in the past. If you shop here, just be aware if you ever need customer service AFTER the sale, you may not be served if you happen to get the same manager I did. If your item is sold at Nordstrom your purchase will be protected there as they have OUTSTANDING customer service. Any issue, Nordstrom will take care of you. read more