I truly appreciate exceptional customer service, and Mina A. in the men's fragrance department consistently delivers a five star experience every single time. From the moment you walk up, she greets you with a genuine smile and makes you feel welcomed and valued as a customer. I've purchased multiple Creed fragrances from her, and her knowledge, professionalism, and friendly personality always stand out. She never makes you feel pressured and takes the time to help you find exactly what you're looking for. That level of service is hard to find nowadays. Because of the outstanding experiences I've had with Mina, I've confidently recommended her to my friends and family, and they've all had positive experiences as well read more

Nordstrom Fashion Valley - Women's Clothing Near Me - San Diego, California

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I don't typically leave reviews, but I wanted to share my recent experience. The alterations department initially lost one of my items, and it took nearly two weeks, multiple trips back to the store, and several phone calls on my end before it was finally located. While I'm relieved the item was found, the process to get there was frustrating and time consuming. At no point was there an acknowledgment of the inconvenience or an apology for the time and effort it required on my end to resolve an issue that originated in-store. The only reason my item was ultimately found was because of my persistence. I had to follow up repeatedly, as no one ever reached out when they said they would, and I found myself explaining the situation multiple times to different staff members. I do want to mention that one sales associate (I wish I had caught her name) was incredibly kind and helpful throughout the process, and I truly appreciated her attitude and willingness to assist. Unfortunately, my interaction with the store manager was quite the opposite and added to the frustration. As someone who has shopped here for many years, it was disappointing to experience such a lack of care in handling the situation. I used to enjoy shopping here because of the great customer service but I will not be using their alteration services again. read more

My Son asked me to go with him to look for a Semi Formal outfit for a party he was going to attend. The first place that came to my mind to bring him was Nordstrom. Nordstrom has a lot of nice things. The first floor is always the busiest among the other floors, it's where you see the Shoes, Bags, Jewelry, watches, sun glasses , make up, lipsticks, Mens clothes, and Perfumes, so this is the Busiest floor in Nordstrom. We started looking for his New Perfume, but the selection of Mens perfume is very small here, they have more women's perfumes. We had success shopping here for his clothes and the staff were very Helpful. My son also went looking for his Sunglasses here, I was not really interested in that area, so I went to the Designer bags. I just went looking around 'coz I don't want to get hooked again with these designer bags, I once did a crazy Shopping spree in Beverly Hills and spent over $30,000 plus on designer bags Hermes, Gucci, Chanel, Prada, Versace, Ysl, Burberry, LV, and Fendi within 2 weeks, I don't want to do that anymore. Nordstrom has almost all of those Designers bags, it's very Tempting but I managed to control my self on not buying. The staff in the Bag section are very knowledgeable on what are they selling, I also like that they don't follow you around much, but know right away when you are about to pop a question. So I moved to the Shoe Section looking for my Tory Burch Shoes, I like how when you ask for the size available they will also bring all the colors availble of the shoe you are asking for ;) But while trying on a Shoe, I saw my son done shopping and he asked me if I wanted something, and I said "No I'm just browsing". My Son left and came back with another Shopping bag and handed it to me, I looked inside the Nordstrom bag and he bought me a Tory Burch bag! It's my recent favorite brand 'coz it's Simple and not expensive. My son said he went to the Bag section, pointed me to the salesman, and asked what I was holding the most when I was in the Bag Section. The Man who was working there in the Bag Section has a good memory and helped my Son. I hugged my Son and said Thank you and that I would for sure bring him again in Nordstrom for him to Shop and I will keep touching what I want so that maybe on our next visit to Nordstrom he will buy things for me more ;) Nordstrom has Well organized items on each floor, and there is always staff standing by to assist your shopping needs. read more

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I've been coming here for years, but less and less these days. I came to pick up an order at Nordstrom right after Christmas, which was definitely one of their busiest times. The traffic getting into the mall and pulling into one of their parking structures did take a little bit longer, but having a couple parking structure options right next to Nordstrom gives you space to park. Unfortunately, I parked in the curbside pick up option but later learned it was turned off (probably because it was between Christmas and New Years) and the line to pick up was rather long. I still lean towards going to UTC since it's closer and it's newer, this last experience at FV was relatively smooth given the holiday season. read more

Pulled up to Nordstrom at Fashion Valley with wifey for some returns and alterations left feelin' bad, bougie, and broke They treat you like royalty even when you just returning stuff. Love this spot Pro tip, park in this parking lot less crazy and easy walk to the store. read more

Nordstrom Fashion Valley - Women's Clothing Near Me - San Diego, California

Everybody it's time to come to Nordstrom's fashion Valley, where the jewelry is beautiful and the clothes are even better. It is February 2026 and it's time to build new wardrobes and get new tennis shoes and new pumas and new ON tennis shoes to be exact. read more

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What happened to Nordys? They are now the new upscale Fashion nova/Macys. After they were sold it is not the same experience in store or online shopping. My PS is no longer with this company so, there's that. Gone is the amazing and superior customer service. I've been on the online train for a while now, than rather go in to the store just because it's easier. But, last few items I ordered were missing items. Extra studs for my Valentino's were not in the box, Nothing they could do, no credit no replacement, nothing. I wont't purchase from here like I used to, I shop at Neiman way more now. Their customer service is always top notch. (see email i posted) read more

Nordstrom Fashion Valley - Email Nordstrom sent out. - Women's Clothing Near Me - San Diego, California

Nordstrom is hands down my favorite store. I have never had a negative experience in a Nordstrom with the exception of Sunday. This was my first time at Fashion Valley. My daughter in law and I were followed around in the store as if we were going to steal something. We were in the handbag section when a gentleman worker says, oh, here come the looky loo's. The workers were snobby and judgmental. Needless to say, we were prepared to spend some money, but cut our shopping trip very short. I won't be back to fashion valley Nordstrom. read more

I have always appreciated the excellent service at this store; however, my last visit was both embarrassing and disappointing. While I understand that some customers may return items after wearing them, my situation was different. The dress I received was shipped to me in a cardboard box, and the tag unfortunately fell off during the process. I believe the scent associated with the dress may have originated from my car, where I sometimes keep strong perfumes. To clarify, I tried on the dress for less than ten seconds and did not wear it. During my visit, I encountered a lack of empathy from the manager, Isaac, whose demeanor felt dismissive. I was surprised by the absence of a warm and welcoming atmosphere, which I have always experienced in the past. Shopping at Nordstrom has been a therapeutic experience for me after long days in healthcare, and this visit did not reflect that positive environment. Although I recognized that the dress was missing its tag, I did not wear it because it did not suit me. I even informed the staff that I would be willing to donate it to the lost and found, as I had no further use for it. What concerns me most is that Nordstrom should embody a sense of luxury and invitation. I have found that other retailers, including Amazon, sometimes offer comparable items with better customer service. It is essential for customer service representatives to approach every situation with kindness and understanding. I hope that staff training will be revisited to ensure that future customers feel valued and welcomed. I have generally had very positive experiences at Nordstrom, and I look forward to seeing improvements in the future. read more

I'm writing to share a disappointing experience I had at one of your Nordstrom stores. I came in to have a dress altered that I purchased from Nordstrom Rack online. I chose Nordstrom because of the high level of customer care I've always associated with your brand. Unfortunately, the experience did not reflect that standard. I waited about 15 minutes for an alterations specialist while nearby sales associates talked among themselves. When the alterations specialist arrived, her attitude shifted the moment she realized the dress was from Nordstrom Rack. She made several belittling and condescending remarks, spoke to me in a dismissive tone, and behaved as though my business was an inconvenience. She also mentioned she was leaving for Italy in two days and wouldn't be back for three weeks, which felt unnecessary and unprofessional. In the end, the alterations were not done correctly, and the service cost over $110. I left feeling disrespected and devalued as a customer. I'm sharing this because I believe Nordstrom values professionalism and respect, and I hope this feedback helps ensure that no customer is made to feel "less than" based on where an item was purchased. read more

I was wandering around trying to do some shopping as I killed some time waiting for my daughter. I saw a few items I wanted to purchase (mainly in the second floor some All Saints stuff for my work woredrobe) and on the hand at section. Both place I walked around and even stood at the counter ready to purchase and not one employee asked if I had any questions or asked if I was ready. It was busy but where I was the employees were standing around chatting amongst each other. It wasn't worth it. I figured either I will go to another Nordstrom, order online or go to All Saints direct. Very disappointed read more

Nordstrom Fashion Valley - Women's Clothing Near Me - San Diego, California

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Nordstrom never disappoints and the service is what sets it apart from other department stores. If I can't find something there's always someone there to help me find what I'm looking for. read more

I was really disappointed with this purchase. The mini dress itself is cute, but unfortunately it will be going back. When it arrived, it strongly smelled of perfume, making it obvious that it had been worn and then returned. This raises serious concerns about Nordstrom's quality control. I don't understand how a company as large and reputable as Nordstrom allows worn items to be resold as new without proper inspection. I understand that times are tough, but if items are used or previously worn, customers should be informed and the product should be sold as secondhand at a discounted price. Nordstrom is not a resale or secondhand store, and I expect better quality control before items are shipped out. This experience was disappointing and not what I expect from a retailer of this caliber. read more

Very impressed with Jason's service at the women's shoes section. The others there not so favorable but I won't deduct a star because of Jason. Shoutout Jason. read more

Nordstrom Fashion Valley - ASICS novablast - Women's Clothing Near Me - San Diego, California

In the age of fast fashion and buying nearly everything online, I often forget how cool it is to have really helpful and smart people involved when I'm looking for something. In this case, I needed a new look for a specific summer event and everything I was seeing online was not really fitting the mood. This morning I worked with a great rep (Kristen B) in the Men's section at Nordy's. She spent a great deal of time learning about the event, what I envisioned, what my tastes were, and what the climate was going to be like. She then helped me put together an outfit that exactly fit the occasion (and me). This was not the first time Nordstrom has outfitted me well, but I especially appreciated the attention to detail in this visit. read more

Amazing service from Antonio Manicure! He was incredibly patient, friendly, and professional. He took the time to answer all my questions and helped me find the perfect pair of shoes. One of the best shopping experiences I've had - highly recommended! read more

Huge high-end selection of goods, especially compared to mall neighbors Neiman Marcus, and Bloomingdale's. The store is also well staffed with helpful and attentive sales people. This kind of shopping experience simply cannot be duplicated online. If you are shopping for higher end products this Nordstrom is worth a look. read more

Nordstrom Fashion Valley - Women's Clothing Near Me - San Diego, California

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I cannot say enough wonderful things about Bryanna in the At Home department at Nordstrom Fashion Valley. She helped me with my holiday shopping for 50 clients, which is normally incredibly stressful and overwhelming but Brianna made the entire process easy, seamless and genuinely fun. From selecting the perfect gifts to offering gift wrapping and shipping for every item, she went above and beyond at every step. Her attention to detail, organization, and warm, positive attitude made all the difference. Thanks to her, everything was beautifully presented and executed flawlessly. Every single one of my clients reached out afterward, thanking me for the stunning gifts and presentation. I truly could not have done this without her. Brianna was absolutely incredible, and I can't recommend her or the At-Home team at Fashion Valley highly enough. I already can't wait to work with her again next year! Thank you again!!! read more

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I love this store. It gives me the old "department store" classic vibe. The children's section is really great for finding gifts for baby showers and the staff is extremely helpful. The Cafe is always packed for a good reason. The Salads are all delicious and I recommend the crème brûlée. read more

I love Nordstrom and miss the one we had back home since it closed a few years ago. This store is clean and tidy and well-stocked and has my beloved Nordstrom cafe! Plenty of parking and nearby shopping and eating so you can make a day out of it, or an afternoon like I usually do. read more

BABY DEPT / STROLLERS Review Looking to test out some luxury strollers? The 3rd floor is the place to go to check out and test strollers and carseats. Our friends recommended us there after we had considered buying their old carseat and stroller. We got helped by Heidi Bukowski both times we went. The first time she showed us all the features and definitely knows her way around all the products as she's able to unlock and lock everything back into place with ease. She also knows a lot This location has more models to try out than the other location in the US. Heidi had said this location was their main flagship store in the US and is top in sales. The second one would be in Hawaii. We were eyeing the Nuna - or rather I was. I liked the ease of how less heavy it was, the way of being able to push the stroller, and the easiness of being able to put the stroller (folding wise). So the first time we went, we tested pushing the stroller around the floor and learned about the carseats. There's a different between infant (0-6 months) and other and also different strollers. For carseats, it is better to get them new in store. Carseats expire after a certain amount of time because the materials and parts that keep children safe can wear down over time due to use and exposure to heat and cold. Expiration dates also endure that the seat meets currently safety standards which are always changing. Usually it's 7 years from when it was manufactured that you should look for. The second time we went back to get the infant car seat as I would need it in a few months. Some colors would have to be ordered, but they had the one I wanted in stock (caviar). The manufacturing date listed was 02/2024. We figured it made the most sense as we would want another child in the future. Heidi helped us redeem the gift cards we had. Apparently there's a limit of 2 that you can apply, so she got creative in helping us use the gift cards to help us pay for the purchase. Also if you are looking for bathrooms, there is one on the same floor as the strollers. You would need to head towards their Nordstrom Cafe area where the bathrooms are located. We may come again depending on if we need to get a stroller / other items. Overall we had good experience coming here. read more

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Here's Jareth adding to the excitement for me about the upcoming New Year--after I got some nice sale items! read more

Nordstrom Fashion Valley - All decked out for the holidays, thanks to Jareth Castillo's amazing customer-service skills at Nordstrom's! Happy New Year! - Women's Clothing Near Me - San Diego, California

Some of the staff here are incredibly kind and helpful, but others are surprisingly rude. On several occasions, I've approached the counter only to be met with eye rolls or dirty looks before I even said a word. Such behavior is completely unnecessary. If you're unable or unwilling to process a return, a simple, polite "sorry, we can't do that" would be sufficient. Customer-facing roles require basic courtesy, and if treating polite customers respectfully feels like too much, this may not be the right profession. The inconsistent service here makes the overall experience hit or miss, which is disappointing. Unfortunately, it seems that the staff who appear likely to be rude often are, which is both obvious and cringeworthy. (The ones who speak with an air of condescension-- why? I have no idea.) read more

I came here to return 2 pairs of jeans I had bought over a month ago and never wore. The process is easy. Bathrooms here are pretty gross but the store itself is still clean. I have never had a bad experience at this location of any sort read more

$50 Nordstrom gift card from Target that ended up having its access code rubbed off. I went to Target who told me to call the number on the card to get help. That number is Nordstrom customer service. I was told to send a copy of the receipt and a copy of the gift card and you would replace it with an electronic gift card. I did exactly that, and then received an email telling me they could not help me and I'd have to talk to Target. What a bunch of crap. I told them it was purchased at Target and I was told that is no problem. Target is not helping and the last person I spoke with at Nordstrom (Aden Smith), said he can't help me and to submit it again. He was also very rude, cutting me off frequently and was very difficult to understand. I am disgusted with Nordstrom and will never get a gift card from those folks again. In addition, I will tell everyone I see that Nordstrom sucks. I've had to call 3 times to get told no problem... then wait for an email to say they cannot help. Terrible! read more

AWFUL AWFUL AWFUL!!!!!! HORRIBLE CUSTOMER SERVICE! I have been shopping at nordstrom for years. It was awful, first of all they are so rude, secondly they were not helpful and left me hanging with a 1,000 stroller that is defective. The manager took it apart and didnt put it back together. I had to drag it out of the store. DO NOT PURCHASE BABY PRODUCTS FROM NORDSTROM THEY DO NOT STAND BEHIND THEIR PRODUCTS. read more

I think this would be my first and last time going to the Nordstrom Cafe. I came in hoping that I can see what the hype is all about since it was recommended to me. I ordered the French Dip and a Crème brûlée. I got the French Dip within 10 minutes and it was delicious. I give it a 2 star because after that, I waited an hour just to get my Crème brûlée. While waiting, I asked one of the waiters why it was taking so long and he told me that he'll ask our server but never got an answer. As I was about to leave from waiting too long, my server was coming with the Crème brûlée but at that point, I did not even enjoy it out of frustration. It will be the last time I am coming here. read more

Nordstrom Fashion Valley - Crème brûlée - Women's Clothing Near Me - San Diego, California

Went into this Nordstrom on a Saturday to return an online order, and was treated poorly by the sales associates in the departments selling Caslon and Halogen. I waited in line for someone to help me, and when it was my turn to be helped, one sales associate completely walked away to ask someone if they needed a dressing room, and another helped a customer who arrived to the register after me. Neither of them acknowledged me waiting there. Eventually another sales associate approached me to help, but I was clearly incredibly frustrated. The sales associate who helped another customer said she was meant to be helping that customer, but she could have said something before so it didn't come across as she was ignoring me. The sales associate who did help me was nice, but I was just too frustrated with the disrespect. read more

I was looking for the right fragrance, and the consultant Kari B. was very helpful. She was very pleasant to talk to and really knew what she was talking about. I was glad to have such an experience -- she quickly and clearly helped me choose a scent, and I left in a great mood. read more

Went for a bra fitting and Bronwen was seriously amazing. She was so attentive and helpful and super kind! Made it so easy.

Gigi in la mer cosmetics is the best so friendly and nice Not pushy and knowledgeable about her products Im trying la mer for first time read more

Yes, yes and and yes! Take me shopping! The shoe department? OMG no more shopping online for your fancy designer shoes, the gang was all here! Fendi, Valentino, YSL, Gucci, Christian Louboutin, DIOR, Prada and more! Go now! read more

I am sure there's a reason, but why are the men's clothing section always on the lower or bottom floors? Yet all shoes and jewelry and makeup are on the first floor. I am sure there is a method to this madness. There's a bathroom right at the entrance on the first floor from the parking structure, yet the woman's bathroom is all the way on the 3rd floor by restaurant at one end of the store. I wasn't really looking for anything special, but nothing really caught my eye. I wasn't feeling like changing and trying anything on either. read more

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Rarely would I comment on a store such as Nordstrom as they're all quite of the same caliber. This one in particular stood out to me not for the things they sell, but the storytelling I received from Nick in fragrances. The passion and knowledge he has genuinely made the visit. He should train relationship management with Nordstrom for lasting sale relationships. read more

Ordered shoes as a Christmas gift online and what I received is a disgrace. The shoe box was torn, dirty and used. The shoes inside have marks on them. I cannot return them before Christmas so I'm stuck! Tried contacting "customer service" and after 20 mins waiting got cut off due to heavy call load. read more

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If you're looking for baby strollers, call ahead, find out when Frank is working, and go during those hours because Frank is the BEST. My wife and I walked in confused by all the options and Frank patiently and kindly walked us through the options, gave us his thoughts, and helped us find the best stroller for us. He was sooo nice and also so knowledgeable. We were so impressed with him!! read more

Today, I was on a mission for a new cologne as my Marc Jacobs Perfect ran out a couple of months ago. Really wanted to try something new and had remembered as a child the wonderful fragrance of an older woman walking by me that smelled like roses. LOL I decided to go to Nordstrom's as I knew I would get superb service which I did and was not rushed at trying a couple of Rose type blends. One of them being Dior which is actually a blend of other flowers not a true rose. I found it to be rather unpleasant. The wonderful staff member Amy was surprised at my response. I asked her again, do you just have just a Rose perfume? Her eyes and face lit up and she said "yes, I have one that has seven roses in it". It's Jo Malone's Red Roses 1 oz for $74. That was with the 15% off. Oh my goodness! What a beautiful fragrance and not heavy. In my mind I thought I was getting older because I liked the smell of roses and then, realized after speaking with Amy that the fragrance of the Rose is really classic and simple. That really made my day. LOL plus 15% off all perfumes. Definitely, not my grandmother's Rose. BTW the Christmas decorations in the store are always so beautiful this time of year. read more

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I've worked for Nordstrom in the past and I am aware of how their customer service works and I'm usually very happy with it but the other day I went in to buy a cologne and the girl working the cologne department was so rude. Her name is Christina and first of all she wasn't in her section, I waited like 15 minutes and had to ask someone for help and they found her and when I started asking questions she seemed uninterested and was not helpful at all. She wasn't even nice and had 0 customer service skills. I went to La Jolla UTC cause I'd rather drive the extra distance and give someone else the commission than her, they were so helpful and kind up there. read more

Horrible customer service. I went into the store to do an exchange on 1/9. I was told that they couldn't process it as an exchange but had to do a return and the repurchase it. Didn't think anything of it, it is now 1/26 and still no refund, but the purchase went through right away I've spoken to customer service and emailed multiple times and I keep getting a copy and paste reply telling me to wait 7 more business days. My bank has no record of the return from Nordstroms and Nordstroms cannot provide a copy of the receipt from the refund. I don't believe the return was processed and that Nordstroms is being fraudulent in their returns. read more

I'm writing to express my disappointment with the way I was treated by a manager named Tyler at your Ebar. During my recent visit, her tone and attitude were unprofessional and unnecessarily rude. The interaction left me feeling uncomfortable and disrespected, which is very unlike the level of service I've always associated with Nordstrom. As a loyal customer, I believe professionalism and courtesy should be consistent across all Nordstrom departments and staff. I hope this matter is addressed appropriately so that future guests can enjoy the welcoming, respectful experience Nordstrom is known for. I have put in a complaint with corporate but want to Make this very public Someone with such terrible service should not work at this establishment read more