Manager was really efficient and helpful at this store Great service! She helped us out with coupons and was courteous and efficient. read more

I came to look for slippers for my mom, but ended up walking out with a pair of Tevas for myself. How did that happen? Well, when you have a $10 rewards card it is hard to let it go unused. Way to lure me in DSW! So I didn't find any slippers that would meet my senior mom's long list of requirements. Their slipper selection was pretty limited. I did see some sandals I liked, but none in my size in the color I liked. So I went to the clearance section; there are always lots of size 7s to peruse. I found a pair of Teva sandals. I'm not really into hippie- style shoes, but I tried them on anyways. They were so comfy! Of course I *had* to buy them because with clearance shoes you get that extra discount, you know. What started at $59.98 ended up at $31.99. Yay for my feet! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Rochester Hills, Michigan

A pre paid online order pickup- 10:30 am on a Tuesday. Figured it would be quick- figured wrong. 1 cashier- with a very confused customer. Finally after about 10 minutes- she called for backup- then transaction took about a minute. I prefer hall road store! read more

My Wife went for school shoes for Grand kids, and there computers were down, but they still made transaction. The sales person at register had a old pair of shoes for a Trade-in. She would not give her, a $10 credit. What happen to customer service. We will not recommend this DSW to anyone. They would have lost there $60 sale if l was there, it was $10 cheaper at Targets. read more

Who reads a review of DSW shoes before going? Nobody. Including me. LOL. I haven't been to a DSW in years, but I came here today to check out new shoes for work since I was in need and it's in a shopping complex with lots of other options. I wasn't sure what to expect since it's been a while, but nothing has changed, regardless of which location you go to. Isles and isles of shoes, and I *still* walked out empty handed. I tried on a few pairs and left because I didn't like anything that I saw. I will say, in DSW's defense, I love their selection of heels. I think that's why I came here initially back in the day when I was here somewhat more often. But, since I don't wear heal's often, I didn't see the point in purchasing any this time. Overall, not a bad place, just average. They do have Clarks, which I love, but I find that I can get better options elsewhere for the same price. read more

I went to this DSW store to get pair of shoes for my daughter and had to wait for a very long time for the cashier. There were 2 cashiers open. 1 cashier was chit chatting for a long time with her off-shift coworker who was also paying for merchandise. I get it when you see your coworker you'd like to talk, I get it. But to carry on the conversation that long while other customer is waiting = not acceptable for any retail business. The other cashier was taking care of something else without acknowledging me waiting in line for a very long time. I understand the labor shortages, but I wish DSW would screen their employees for competencies working for retail / customer service before hiring anyone off the street. Note: Check out time was 9/2/22 at 2:11pm. read more

I love shoes and have quite an obnoxious collection. DSW has fed my addiction for years with their fantastic prices and selection, especially in the clearance. The Rochester Hills store is a hot mess. The floor is disgusting. After trying on a couple of pairs of shoes, I thought they were previously worn and returned since the bottoms were covered in dirt and salt. Then I noticed the condition of the floor. Ewww. The employees at this location are on another planet. One asked me what I was looking for and I said "black flats for work" in the 7 size area. She handed me a box of size 9 leopard print pumps with a 4 inch heel. Was she even listening? The girl at the counter was the slowest cashier I've ever seen. She gave zero Fs about her job or the customer. During my entire transaction she kept her head down and never looked up. Maybe she was appalled by the nasty floor as well. I have another gift card to use and will not be returning to this DSW location. read more

They now have better choices for big-footed gals, but they reworked the floor plan so that the cool boutique atmosphere is gone. It feels just like any other DSW now. Except with olive green walls. I don't know, maybe they needed extra floor space for all of those BIG shoes :/ read more

Beautiful, well organized store. But, a SPECIAL shout out to Alvin who, today, was a huge help to me at the register. My $75 gift card did not work. He really tried hard, then called corporate and stayed on hold for a good long time with them, until they transferred the $75 to a gift card in the store. He was very patient with me, and got the job done! Thank you, Alvin! You made my day! read more

Uh ohhhhhhhh........ I have not been a regular shopper of DSW and I think I'm in trouble!! Why have I not been a party to this awesomeness until now? I do not know, and I will not speculate....my Father even had a seasonal job here last year!! Shame on you Shannon Marie for keeping your gams out of some serious fashion and great prices! Let just say, I absolutely love the set up of this store....you see the shoe, you find your size, you're on your way. Simple. I like simple when shopping.....you will not find me browsing endlessly looking through rack after rack for that special find....once in a great while, maybe...there has to be some sort of planetary pull that has me off balance to do that...I usually know what I want. So after looking in 5 other stores, I thought I'd pop in DSW and found what I wanted almost immediately! Found my size, paid the price (a tad more expensive than other placed, but WELL worth the extra cost) and now I'm struttin pretty in my new boots! Excellent customer service, can't wait to go back. Sign up for all their deals too!! Great customer rewards!! read more

I just walked out of your location after waiting about 15mins. After getting to the cash register to a very rude lady, I said I thought the shoes were a different price (mind you I was going to pay it anyway, I was just making sure it was right) but your cashier Nettra, with not to mention an extreme lack of personality, was extremely rude to me. I advise you find someone a little more fit for the job. It's not my fault, as the customer, that she doesn't like her job. I expect to be treated as a valuable customer, and I know the person in front of me that was also cashed out by her would appreciate the same. I also just went to famous footwear and bought the same shoes for a higher price, but had an entirely better experience. read more

I had a bad experience with an online order, I received the wrong pair of shoes, in the wrong size, and when contacting DSW about it, they informed me that the pair of shoes that I actually ordered were now out of stock. Super annoyed that now do I not only have my shoes but now have to head to a store to return them, I was not too fond of DSW walking in here. But one of the associates, Kenyetta, was super great and understanding and not only was she accommodating to my return, she told me to go pick out a new pair of shoes & she'll hook me up. By the end of it, they ended up giving me $15 because of the discounts they provided me with! Now that's what I call some great customer service. Thanks Kenyetta! read more

I walked into this store looking for silver high heels. Not asking for much. They had many different kinds of shoes, but what I hate is that my feet were too wide for all of them! read more

They have lots of shoes. If you need shoes they have them so you can go here and get them. No need to hurry, they have plenty and keep getting new shipments so they'll always have lots of shoes. read more

Just went in here and I was really disappointed. There were only two people in the store to assist with customers. The service was terrible and the foreign woman behind the counter was incredibly rude. I asked for a wide calf style boot and the rude woman starts rambling off brands. After naming about 6 very fast she just says "and look for the green wide calf sticker." Ooookayyyyy, thanks for nothing! So I basically had to walk aimlessly around the store and look for green stickers. To top it off, I found nothing. The only reason why I gave it 2 stars is because of the sales. read more

was just in there this morning, waiting in line about 10 minutes, then a girl comes up and asks if I'm paying with a credit card, and that she can check me out right then. She has trouble with her card reader after about 5 minutes and talks to one of the cashiers to see if she can check me out, then tells me to go to her after she is done with who she is helping. She finishes with the lady she's helping and when I go up to her she looks confused and thinks I should go to the back of the line, unless the next person in line is ok with me going, which she asks and that girl looks disgusted at the idea. I push the box to her and tell her 'no thanks', and walk out of the store. The definition of bad customer service. read more

I always end up buying my shoes here, great deals, and a large selection to choose from. They always seem to have what I need and I can get in and out. They are clean, organized, and always seem to have my size and style I'm looking for. read more

This is my favorite DSW in a 20 mile radius, and that says a lot from a girl with over 100 pairs of shoes. They always have a great selection of cute shoes for really decent prices. The staff is friendly and helpful. Sign up for the DSW reward membership to earn additional discounts. read more