Review of My Love/Hate Relationship with Nellis Auction (Phoenix) Nellis Auction is basically MAC.BID's slightly more organized cousin... but the chaos still lives there. The good news: the items are usually described much better during bidding, and most of the time you actually get really cool stuff for ridiculously cheap prices. I've scored some genuinely awesome finds that made me feel like a professional bargain hunter. One of the best parts is the pickup system. You schedule an appointment, pull into the lot, and they actually bring the items out to your car. No wandering around a giant warehouse playing "Where's My Stuff?" like a scavenger hunt. That alone deserves points. Flexible payment options are also nice, especially for those of us who occasionally make questionable late-night bidding decisions. Another nice feature is that if your account is in good standing, you can choose not to complete the purchase if you decide the item really wasn't what you needed after all. It doesn't automatically charge your card the next morning and leave you feeling personally victimized by your own bidding habits. Now... the other side of the relationship. Every once in a while, an item you won mysteriously becomes "not found." Poof. Gone. Refunded like it never existed. And of course it's always the one item you were actually excited about. Then there are the updated terms of service. Let's just say if you miss or need to reschedule your pickup appointment, G-d help you. There are restocking fees, rescheduling fees, and possibly a fee for breathing the wrong way near the parking lot. Even if you submit multiple help desk tickets through ZenDesk explaining the situation, you may still be waiting on a response long enough to question your life choices. I'm currently still waiting on my last ticket... but I'm not holding my breath. Customer service chat can also be... entertaining. Some reps seem about as familiar with the policies as the rest of us are. And then there's the pickup check-in system. Each parking spot has a printed QR code hanging on a pole that you're supposed to scan. In theory, great idea. In reality... it works about as often as my Wi-Fi during a monsoon. Item condition can also be a gamble. One time I bought a "brand new Sonicare toothbrush - new in package." It arrived looking like it had already lived a full and meaningful life in someone else's bathroom. Straight to the garbage. Pro tip: never buy clothing. You may receive items that appear to have been previously loved... worn... returned... and possibly attacked by deodorant. I once opened a child's coat that had deodorant stains on it and immediately escorted it directly to the trash like it was a biohazard. It definitely feels like nobody is actually checking these items, and you can't really inspect them before leaving either. So sometimes you win big... and sometimes you win a future trip to the garbage can. BUT... despite all of this... it's still weirdly fun. It's like a digital treasure hunt where most of the time you actually do find something cool -- and often brand new -- for way cheaper than retail. Do I sometimes question my choices? Yes. Do I still open the app and start bidding again? Also yes. Overall rating: Better system, better finds, slightly less chaos... but still a thrilling little gamble. Pro Tip: Check your items if you can before leaving. will save you a trip. read more

Watch Nellis go out of business for their RIDICULOUS new terms of service. This place has been going down hill FAST the part year. They cant even be bothered to inspect the items before listing them. The items they sell here are junk. Half the time the item isn't as described and/ is missing one or more items. Save your money. The "value" isn't really there. There's a REASON these items were returned to Amazon and not relisted. You'll get a better deal at a garage sale. And returns take DAYS (5-14 business days to be exact) to process and refund. It's really not even worth it anymore. My last large purchase (16 items) EVERYTHING had to be returned because it was either broken, missing pieces, ripped, stained, completely empty, non functional, not as described, or the wrong size. I'll be deleting the app and blocking their emails. read more

Two words: FALSE ADVERTISING Purchased a Roomba that was marketed as "new". I was in the process of moving and did not immediately try it out, thinking that their return window would be at least 30 days. Later came to find out it is only 7 days. Surprise surprise, the product was not new whatsoever. I was unable to connect to the Roomba to my account because it was locked through someone else's account. Factory resets did not work. After hours of working with Roomba support to get the machine unlocked, then unstuck from language settings, the freaking thing doesn't even work. It spins in circles. Spent another hour troubleshooting with Roomba support and they eventually say the sensors on the bumper must be faulty, and that cannot be replaced. Roomba Support at least tried to be helpful by offering a 20% discount on a new full priced product, but with what I already spent at Nellis, that puts me over the price of just having bought a brand new one in the first place. Oh Roomba also mentioned the device had been linked to THREE OTHER OWNERS since the original purchase date. "New"...ok Nellis. Reached out to Nellis and they are firm on their return window and will not offer any help whatsoever (responses were basically, "sorry but you're sh*t out of luck!") Another note is the service I got when picking up the product was less than satisfactory. This location has horrible cell service, which you need to initiate the pick up process, and when I got out of my car to ask somebody for help, they said I was "lucky the old man wasn't out there or I [me, the customer] would've been yelled at". Really? I almost never post bad reviews, but horrible service needs to be put on blast. I was already weary of supporting this company, but now I know for sure I will never support them again and advise anybody else from doing so. read more

Nellis Auction Hidden Fees Warning! Just a heads up for anyone buying from Nellis. Your final bill will be 25.5% higher than your winning bid, not just the 24% you expect. They charge the 9.1% sales tax ON TOP of the 15% buyer's premium. A $100 winning bid physically costs you $125.47 at checkout. Keep your maximum bids much lower than you think, or you will get ripped off! read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

This place is a love hate Love getting deals and picking up weekday mornings are quick Love my ability to return but you have to be quick because you only have 7 days from pick up. Hate the arrogant a-hole who was working earlier this year directing traffic. He was so bad I went out of my way to call and email and help chat through their website. I never got a response but I do not see him much anymore lately so hopefully he's somewhere else. Stupid way of leaving thanks to local construction you have to drive a literal mile or make an illegal u turn if you don't feel like going to Power Rd for no reason. I have to turn an immediate right at their stop sign and go through the back loading docks to go East or North from this place. Items will have non matching pics so you have to check at the other pic if they even show you the item at all The lines get insanely long evenings and weekends luckily I have the ability to go weekday mornings and will avoid weekends because what.. the.... I ain't got all day for that claustrophobic mess. read more

False listing that was missing a huge part of the product. I built the entire thing and realized the mirror was missing when it wasn't listed as having missing parts. Their only offer was a full refund IF I returned it. I built the whole thing and it took me 7 hours, I wasn't taking it apart. When I asked if I could just have a partial refund they ghosted me. Had issues with the phoenix location too so safe to say I'm never using them again. read more

Love coming here! It's quick and proficient. I usually pick up my items around 10 on Sunday mornings. There are workers directing the traffic and telling you what spot to check into. Sometimes the check in code doesn't work so a worker ca check you in by phone number. I always bring a opener to make sure items aren't damaged and are acceptable. Only a couple times I've had to do returns for an item not working or described correctly. read more

Nellis Auction - Pick up area easy check in - Auction Houses Near Me - Mesa, Arizona

I've gotten some great deals from Nellis Auction (Mesa)! They do a good job with descriptions and letting you know exactly what you're bidding on. read more

This place has their stuff together! Well organized, fast, and FRIENDLY!!! So efficient and easy to understand the layout with the clear directions. The website is easy to use, but can be addictive if you're not careful. Overall experience 5 stars! read more

Complete misrepresentation of the truth. Large percentage of items are broken, half full, missing parts, non-functional but they list them as new 5 star. They reply with cut and paste templates and have ZERO concern about wasting your time and money driving to pick up items they lied about. Save your time money and efforts. Go somewhere else where they value their customers and have integrity. Here's a classic description from the ignorant Nellis lazy incompetents. Description says statue has broken leg but they list it as new, 5 star, no damage, functional. And this is one of their better efforts. Usually they don't identify the damage. https://nellisauction.com/p/Hi-Line-Gift-Ltd-Sitting-Doberman-Pinscher-Dog-Statue-ONE-LEG-IS/114514764 read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

I've been purchasing from nellis for a couple of years now and in the last 6 months it has been getting continually worse. Don't waste your time or money. I spend more time and gas returning the items as they are either not as listed, missing parts. Or Completely not working. The quality control has plummeted and the customer service is not much better anymore. When I complained that I driven all the way to the Mesa auction to pick up my winning item for it to have two pieces missing. I was told that's the risk you take when you buy from auctions...my other review was actually very positive but in the last 6 months quality control is none existent and the customer service has gone downhill. read more

I have been coming to Nellis for the past two years and I have recommended many friends to them as well. The customer service has been going downhill each time I come now. The reps used to be so friendly. Today, I watched the parking lot attendant yell and give rude facial expressions to the car in front of me for simply waiting for other reps to walk by so they wouldn't hit them. Then it was my turn to proceed. I went to turn into an empty spot and another parking lot attendant who wasn't paying attention until I was turning in, starting yelling at me to back up and go to a different spot. Like WTH, not okay to be so rude. read more

Be careful buying things here. I purchased some airpod pros which were marketed as new. I even took screenshots of the ad just so that it could not be changed on their end later. It said the AirPods worked and were functional. This will be important later on. I pick the pods up and they were completely drained battery wise so I found that weird. I get home charge them up and try to connect them and they work but it says "Gemma's Airpods". In my eyes the pods are used the second they connect to someone's phone and apple account. I then get an apple message saying that the original owner could see my location at all times. Due to apple security there is no way to turn this off on your end it must be done by the owner before they sell them. In my eyes Nellis knowingly sold them as new when they knew they were used because how did you know they worked and not connect them to a phone? You would have known they were used. Which would have made me never purchase to begin with. So if you think you are getting new be careful. Also apple products have these settings built in so while it looks like a deal its not. I wasn't having them know my location at all times always. read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

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I've used this auction company before and have previously been satisfied, but my most recent experience was very frustrating. I won an auction for a listing titled "NIVEA Essentially Enriched Body Lotion 16.9 oz (Pack of 10)" with an estimated retail value of $95.33. The item details also stated it was new, functional, no damage, in package, and no missing parts. Based on the title, description, and retail value, I understood this to mean I was bidding on a 10-pack of lotion. When I arrived for pickup, I was told there were only two bottles. I explained that the listing clearly said "Pack of 10" and that the retail value supported that description. The photo showed two bottles, but I reasonably assumed the picture was showing the packaging style or that they came in sets of two. In my opinion, the written listing should accurately describe what the buyer is receiving. The manager told me I "should go off the picture" and offered only two options: leave the item and get a refund, or take the two bottles. I ended up taking them, but I essentially paid full retail, or possibly more, for only two bottles, when I bid believing I was purchasing a 10-pack. I understand mistakes happen, but auction listings need to be accurate. A title and retail value showing a 10-pack, while only providing two bottles at pickup, creates a misleading experience and feels very bait-and-switch. I hope they take more care with future listings so buyers can trust the descriptions before bidding. read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

Just a word to the wise... When picking up your WON items, don't leave until you open each package and inspect the contents. Just yesterday, we picked up 5 items from MESA and they were not as described at auction time. One was even cleaning crystals when I won a mat for rolling out dough. SO DISAPPOINTING! ITS LIKE THEY DONT GIVE A SH! T ANYMORE. read more

I would liken the Nellis online auctions to thrifting. You have to be patient with the process because you know that the prices are well below retail value. Yes some of the final auction bids that you win may seem too good to be true and other times it doesn't work out due to the item not being as described in the ad. I have become a regular with Nellis because there is a very flexible policy with returning items with no hassle if you are not satisfied. For the auction to improve, if the descriptions of the items were more accurate, that would be super helpful. There are some glitches in the app which can be frustrating, but that's OK because a new auction happens every day with similar items. As a regular, if I could give a tip, I would say, if there is an item you love, if it is at the beginning of it's 24 hour auction., either get on the watchlist or only bid once and wait until you get an alert from Nellis Auction with 1 minute and 53 seconds remaining in the auction and then aggressively bid so the price does not get run up over the course of 24 hours and then the item is near retail value. Sometimes I wonder if bidders on the most random items are Nellis Employees running up the price against you. eBay is more transparent because all Bidders have a name linked to their bid instead of just Bidder #1 to Bidder #6 etc. Overall, I'm very happy with my grabs at the Nellis auction. read more

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DO NOT TRUST THE LISTING DESCRIPTIONS!!! Major complaint for who ever inspects and posts items at Nellis Auction. I purchased two separate loft beds this week (different brands and models), one from the Mesa and one from the Phoenix warehouse. Each time, the item was listed as "New", "No Missing Parts", and "Functional". However, upon opening the items at home, each had numerous missing parts and both were missing the hardware and instructions to assemble. One had clearly been used as the frames had multiple scratches and damage. These were each supposedly "inspected" and had photos posted, but neither were as described or listed. I believe the overall issue is poor leadership at Nellis Auctions who train their staff to be fast instead of thorough. I believe this due to the issue occurring at two separate warehouses, for two different items. Train staff to actually slow down and look through an items to make sure ALL pieces are there, don't assume by popping the top of the box off only. I live 20 minutes from the Mesa location and 1 hour from the Phoenix location, each way. I know others travel from even further. What would've taken the staff an additional 5-10 minutes for my two items combined cost me over 6 hours in pick up, sorting, repacking and returning the items. read more

I love Nellis Auction and treat it like a thrifting treasure hunt. I've gotten amazing things for a fraction of the retail cost, and I'm reducing waste by using what others have already purchased. Pickups are a breeze, they really have their system down. The only thing I'd caution is to check your items immediately bc I have received some incorrect items as well as some broken or defective ones. The good thing is they allow returns within 7 days, which is amazing. You just need to be diligent about quality checking. Overall, I recommend this place to everyone! Thank you to everyone who helps the operation run! read more

Always inspect your items. Once again the item was not as described. Wrong size (smaller) making the price they had for a much larger one. Now I have to drive back across town to return it. The only thing correct was it is new. They need to get better help with the skill to use a measuring tape. read more

Nellis Auction - 3 fold guest mattress - Auction Houses Near Me - Mesa, Arizona

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although I enjoy the option and hadn't had a problem until recently when I was offered store credit or return One of my returns never even existed in their system and the others say that they were refunded but I never received anything store credit or money back on my card there's no phone number for anybody to call to talk to a person you get the same routing to email which nobody ever responded to very disappointed in the customer service aspect God forbid you never need your money back read more

Amazing deals if you know what you're looking for and are willing to take the risk. so far, all the finds that I've picked up are great. just don't get your hopes up as most of the items are either used or returns. some are really broken, buy they're doing good in highlighting the damage or if the item is missing some parts. read more

Thought I was getting a good deal on a Breville espresso maker marked "minor damage" I was expect a scratch, maybe a dent but no the milk steamer doesn't work and apparently according to them I should have set up in the parking lot and PROMPTLY whipped it out and tested it right then and there, because apparently it's my fault I believed them. I emailed in giving them the opportunity to make it right and they decided instead they wanted to lose a customer. The photo is the email they send you about yeah they didn't do their job but that's your fault as the customer. Would not recommend buying from them, none of it is hassle free like they claim. read more

Nellis Auction - Auction Houses Near Me - Mesa, Arizona

I love nellis! Anytime I need anything, I search first on Nellis. I have bought hundreds of items over the last 6 years from cribs to TVs to shower doors. I love that you can return items if they are not what you expected. It makes bidding feel much less stressful. My only complaint is that it's not closer to my house so I could shop more often!! read more

This review is going to be post picking up my product. First of all, there was supposed to be 2 boxes, apparently, but the description did not make that fully clear. And when I got home with one box, it did not have all the parts to be able to put together a patio couch. So when I submitted a ticket and got the AI response and not a human and I've done that 4 more times and have done it through the phone system.It's been one month and still nobody has responded to me. Customer service sucks and non existent! read more

Definitely check your purchases as soon as u get them because it might not be what was in the description but almost everything I've purchased has been as described and there's an easy return policy with 7 days. There's a a huge selection on this site, before I purchase anything on Amazon I'll look it up here for a while to see if I can get it cheaper then I'll buy it. The prices are way lower than retail so it's worth it ! read more

I having been going to the Phoenix warehouse and thus far I have been extremely pleased with every purchase. I have only had to return one item...no biggie...The pickup process is so easy, I have been recommending the site to everyone! read more

100% recommend Nellis to anyone and everyone I talk to. There is such a wide variety of items, from laser cutters(absolute score) to travel items in bulk. Getting items for such a discount is absolute killer. All items I get for at least half off retail. Fantastic value. read more

Somehow, someone stole my credit card numbers from their website and used their site to purchase thousands of dollars worth of products. When I saw that there were thousands of dollars in product waiting to be picked up on my account I tried to call them to warn them to stop the pick up, to get a refund, and to block future purchases. Calling them I was only able to get an AI agent that did not help me at all, but told me to write a "ticket" on their website. 3 days later I still haven't heard from them, they really don't care.... read more

Great location. Awesome service. Great Selection love there return policy just like any retail. Love finding deals

Almost anything on Amazon you can find here online with some patience. I like being able to scroll, but definitely a hit or miss since they are open returns. I dislike the new minimum bid of 10% or $5 (whichever is lower) since it certainly drives the price up and they don't adjust if it's only partial of the pack (e.g. it's supposed to be a pack of 10 face masks, but only 3 are in there so the retail value is based off the full 10 pack). Definitely appreciate the curb side pick up and feel bad for the employees going in/out of the sun. The line can get pretty bad, but it does move quick. Also appreciate the 7 day return. I drive a pick up truck and the employees usually direct you to a parking spot. More often than not, it's quite annoying they don't take large vehicles into consideration and usually try to have me park in a tiny space with other cars/people movement in the area. I obviously don't want get into accident and am fine waiting for another spot, but the employees are quite ignorant and will blatantly scream at you. Quite disrespectful and I wouldn't write about it if it was a one time occurrence, but it's happened a few times... read more

After having 1100-1200 won items, I think I am familiar with nellis auctions. Today I had a bad interaction with a "manager" who would not give me her name. She refused to take a return because it was 1 day late, I explained that we had a holiday where they were closed, I initialized it last night after 6pm but that explanation did not matter to her. She would not hear any of my feedback regarding the continuous bad listings. I asked to speak with another manager and was told she is the only manager. I said that I would file a review on Google and yelp to which I was told "good luck and have a good day" as she walked off laughing and sneering with her coworker. So here I am, I am going to review on any platform I can find and encourage others to do so as well. read more

I like the ease of the website when we win a bid, the selection of date and time and the confirmation. The picking up of the items at the facility is also very easy with traffic control and the quickness of the employees taking your order number and delivering your item to your car. The only thing I don't understand is that sometimes when I pick up my item at an appointed time there seems to a VERY long line. read more

Purchased a comforter set 11.19.2024, the website had the description listed that it was a Queen and finally unpacked it and it a TWIN. Apparently, someone did not know what they were doing, because this is a twin comforter set with 1 sham, 1 pillowcase and not 2 of each. Unfortunately, this has happened one time too many for me, so I have stopped shopping with Nellis Auction in Mesa (Ray Road) because there's too many mistakes and by the time I unpack the stuff when Im ready to use it it's too late to return it. Im highly upset. read more

Nellis Auction - The description on website! - Auction Houses Near Me - Mesa, Arizona

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Most of the time workers don't even open the boxes to see what is in them before they key in the description. Example, a case of 6 canning jars only had 4, some fermenting weights, were not fermenting weights and a glass cooking pot was shattered (like they couldn't hear the broken glass when they handled the box). If you do get involved, check everything while you're there and don't let anyone take your returns without scanning them in front of you. Nellis doesn't give you a refund if you start a refund on something you didn't receive!! They just ignored it and once the 7 day return period was over, they just cleared my return, like it didn't happen. You can get some good deals but you can also get ripped off. AND they don't "bend the rules" for anyone, lol. read more

Yesterday and most of the week I have been on line with Nellis. They have good deals but their reputation with me isn't good right now. I can't even log on since they can't locate my account that I used all week. I have pickups for things that i won but their entire operation seems to be run by AI. Human interaction is absent along with customer service. If you have a question, it wants you to look up your answer in their list which doesn't always apply. If they can't even use my name, address, and telephone number to find me, then really they aren't any help at all. I have clicked on their help links and get the run around that are plain useless. Make sure you look at the pictures no matter if you only choose the new things because the words are often misleading. Another thing, if you see a picture with just one product, no matter if it says it's a dozen of them, you're only getting that one product. Lots of things aren't as described like a 15' by 7' roll of artificial grass that's really just 3 feet long that i can pick up with one hand. I have won many bargains there but recently, the schedule times are fewer, there's more products, but seemingly less employees. If this continues, they will lose customers, and I have paid thousands of dollars there. read more

Been buying from nellis two years now and its been great experience and quick returns if needed . I recommend anyone use them for purchasing great things. There very informative as well. read more

I have used Nellis Auction Mesa close to 1000 times and have saved so much money. Returns are easy. pick ups are extremely efficient and the people working there are friendly and fast. I don't think I've had sit over two minutes waiting for my items to come out. They have everything which is literally everything. read more

Our fam loves Nellis. We have bought a ton of everyday items at a discount. Sometimes the items may have less than perfect boxes or not wrapped. But I think out of maybe 75 purchases I have had 2 that didn't work out. They seem to really be on top of checking and updating things on the listing. If you haven't tried them you should. Lots of great deals. read more

The customer service at this place is horrid! Be ready for some of the items you thought you bid on to be wrong, used, dirty and broken and guess what? They'll tell you to set up an appt to trek back to return them. Such a waste of time, money and effort. I won't purchase again - huge hassle. Buyer BEWARE here. read more

Best place to look for any kind of furniture or other items, everyone was very helpful and quick with their time.