Saved our Vegas trip when we were driving from LA to Vegas and our car had to be towed about 30 minutes south of the strip. No Uber or Lyft to be found, but Nellis pulled through and promptly sent someone out to a random gas station to get the three of us! Safe drive in to our hotel with a courteous driver. read more

Super sketchy, stay away. Took a cab from the airport to Planet Hollywood. Luis Santacrus in cab 614 Dr Lic: 116634 got on the freeway, took a round about long way, (i tracked him on Google Maps) and it cost $36. I come to Vegas every year and it's a 10 min $17 ride with absolutely no reason to get on the freeway. I had never had this happen to me in all my visits to Vegas, and from now I on I will never ride in a taxi. Uber/Lyft only from now on. I told him that I would not report him to the authorities, but not to do this again. He ignored me and handed me a my receipt. read more

UPDATE: After I posted this review, I got a message from the owner apologizing and offering a refund. I was also contacted by email requesting more information along with my address, which I provided. Today I received a refund. I changed my rate from 1 star to 4 stars because I do appreciate the customer service I received after my complaint. _________ Got long hauled by Cab #780. From the airport to the stratosphere cost me $35.61 and I even tipped him because I didn't know until later that I got ripped off. Trip back to the airport was only about $20. When taking a taxi from the airport, I found out you are supposed to tell them to take Paradise and NOT the tunnel, however not having visited Vegas for about 5 years, I didn't know I had to research taxi rides prior to my visit. It sucks that Vegas is full of scammers and dishonest folks. read more

Call a different cab company than these guys. I don't usually see this small can company around too much. It seems to be a low moral company looking at these reviews. From my rear view mirror I could see a cabbie weaving in and out getting into the airport lanes, dodging traffic, finally got behind me, in the middle lane, sped to the left then cut me off in front to get to the right lane. The funny thing is that it was one of his own cabbies driving a Prius further back on the right to begin with. I honked at this idiot and he got the nerve to flip me off. Next time, I won't stomp on the brakes that hard to avoid hitting him. Illegal turn will be more costly and an administrative headache for him than me. If you are a tourist, do you really want to ride in these reckless drivers' cabs? Nellis is a small seedy can company to begin with. Choose White, Yellow, Deluxe, over these goons. I'll see if I can file an online complaint with the NV taxi authority too. Even if they don't do anything about it, at least I did my part to report dangerous road trash.... Cab #659, dark skinned driver, red tank top (how professional is that anyway????), 2:05pm, airport entrance lanes. The only way to make people take notice is to hurt them in the wallet. read more

UPDATE: This company charged my debit card $38.00 after I disputed the charge for long hauling and paid the driver cash. So, if you're keeping score: $58.00 from McCarran to Travel Lodge on Koval, you can practically walk there (2.7 miles). I'm reporting the charge as fraudulent, and have filed a report with the Nevada Taxi Authority. --- Minus 9000 for Nellis Cab Company. Had the misfortune of hiring car #765 on Sunday April 28, 2013, at McCarran, after having just been royally screwed around by the airlines. The driver of this cab was completely incompetent and didn't understand English...or did he? I think he was pretending to not understand, because he took an unnecessarily LONG route to our hotel, located right next to the airport, and turned a $15 fare into a $40 fare. I called BS, gave him a twenty and basically said "go F yourself." And this is also what you should do if a Las Vegas cabbie ever tries to scam you. Also, this little guy had his permit obscured with a piece of paper, in such a way that I couldn't get his name or even see his picture. Don't use these ridiculous, unethical crooks. read more

i took nellis cab on 2/03/23 and it was very expensive. i took a cab from 5447 rainbow blvd to 7260 s las vegas blvd las vegas nv 89119 and it cist me 24.87 for a 20 minute cab ride. and i took a cab from 7260 s las vegas blvd las vegas nv 89119 to 5447 s rainbow blvd and it cost me 24.87 for a twenty minute ride. these fees are totally unreasonable. and when i first called nellis cab they did not answer the phone. i had to call three times before someone picked up the phone. why is that? this is extremly unprofessional and rotten customer service. i was not pleased at all with this cab service and i will never use this cab service again. how you stay in business is beyond me. and i think i should get a refund of my money for your very poor customer service. read more

Landed in Las Vegas 3.5.19, took Nellis cab #688 in lieu of Rideshare. Thought I was getting vetted/experienced driver. The driver left Mccaran airport, made several turns, totally missing the Strip, where we were staying at "The Linq". After she drove into oncoming traffic, taking us away from the strip, I asked if she was from Vegas. She didn't answer, just kept resetting the door locks. After swerving thru streets we finally got to the strip by the Linq, went around the back through the park lot and several speed bumps at 15-20 mph we arrived. Total for near death experience was $23.00. I called dispatch and got the run around. Asked if she could adjust fare since she went another way, she said I can't. Fine, lost your tip and credibility for my patronizing Nellis again. read more

DO NOT USE THIS COMPANY! THEY WILL LONG-HAUL YOU FROM THE AIRPORT. I live in Vegas and was returning home and had to get a cab to the Luxor. I get in the cab and tell the lady where I'm going and she proceeds towards the interstate instead of just going down Tropicana. I asked where she was going and she said there was an accident on Tropicana and she was going the interstate way. I got on my phone and checked traffic congestion and there were zero wrecks on Tropicana. I told her this and also mentioned that I live in Vegas and then she knew she was caught. She said that I didn't have to pay for the trip and of course I didn't and gave her an earful all the way to the Luxor. Do not use this cab company for this reason alone. She tried to get a few extra dollars out of me because the Luxor is so close to the airport that it really isn't a good cab fare for them. Don't reward these crooks with your business. The cab number was 617 read more

I can't rate lower than one star... too bad. After the driver told me to tip more, I told him my tip was to not tell me how to pay him. He then replied "F**k you! F**k you guy!" Are you kidding me? read more

Nellis Cab rocks my socks off! Not only was my ride from the Venetian to the airport speedy but the driver was super nice and conversational. Unfortunately my iPhone fell out of my pocket when I exited at the airport BUT I called and left a message with their Lost & Found department and my Mom got a phone call from them saying they found my iPhone and gave her the number to give to me so I could call and they can send it to me! Best cab company ever! read more

BE WARE OF THIS COMPANY. IF YOU SEE THEM AT THE AIRPORT DO NOT USE THEM!!!!!!!!!! I arrived to Las Vegas for work purpose my flight landed at 6am I had to be at the convention at 8a.m. I was rushing I had work bags and my own carry on bag. A younger middle eastern guy helped me with my bags and that is when the experience began. My cell phone kept ringing, and obiously I was there work purpose so I had to take the calls. I am not sure if he thought I was not paying attention but a $15 dollar ride from the airport to the hotel cost me a total of $47.00 I was going to the HILTON. I saw on our way to the hotel he took the fwy and kept adding a $1.00 over and over I started questioning myself. By the time we get to the hotel. I ask him how much I owe him and ask him for a receipt he immediately tells me he can not provide me with a reciept if I pay cash. I did not want to start arguing right there and then so I say Fine. Then the next thing out of his mouht is how much tip do you want to leave. I say $3.00 he laughs and says no Ms. I only take 20, 30 or 40% I say WTF. Where is the sign he pulls up the credit card pad which shows the 20% 30% or 40%. You have to remember that I am already running late. So i tell him to charge the 20% he sure does and give me the reciept I see he charged the fare, 20% and a $3 tip on top of it all. A Total of $47.00 I am furiouse. I go to my room change and on my way to my meeting. I pull the receipt and call the cab company. I do have to admit that they took care of me the gentleman who answered the phone was emabarresed about the situation and asks me to write him a letter along with a copy of the receipt. I sure did. Long story short with in two weeks I got a refund in the mail for $97.00 dollars at the end of the day. The company did take care of me, but by far this has been one of the crasiest experiences I have gone through. Becarful when traveling to Vegas especially if you are alone. read more

Awful. Called the day before for a ride to the airport and they said I wouldn't need an appointment. Called today for a ride and they didn't give an ETA and I waited for 40 minutes before taking an Uber instead. Sucks to suck. Don't use this company if you value your time or need to be anywhere on time! read more

Edit: After my initial review, customer service got back to me and resolved the issue very quickly. I am extremely impressed with their customer service department and increased the rating and promised to make sure to not repeat such issues in future. Took a cab from airport stand (belongs to Nellis). Big mistake. The hotel was right behind and 10 minute drive including traffic. Instead the driver took around the city and took 30mins and charged me a hell a lot more. The one time I didn't use Uber I get ripped off so badly. Never again. read more

Our cab driver was fine, but we were charged $60 to go from the strip to Red Rock Casino. Lyft quoted us $25.

Belligerent and very rude incident with this cab company. The driver stuck his middle finger and violently attacked my car with his hands to vent out his anger in broad daylight. Would stay away from them. read more

After my original ride, where I was scammed by a driver who longhauled us from the airport, I filed a complaint with the Vegas Cab Commission and left the Yelp review below. In the 2 months since, I was contacted by two different representatives (one for each correspondence). They were apologetic, promised that the driver would face consequences, promptly sent me a full refund check in the mail, and reached out to a friend who had a similar issue. I was unsure how much to credit Nelli's for the correction, since my initial experience was poor...but figure that the COMPANY did as well as they possibly could have. They can't police their drivers 100% of the time, but they could deal with their shortcomings professionally, and I'm glad they did. So I'll give them credit for that, especially since cab companies tend to be so sketchy to begin with. Not sure if 4 stars is overdoing it, but I'm just happy I got my 30 bucks back. Tip to anyone else who has a similar issue: Instead of (or in addition to) the action I took, contacting the company directly would probably result in a quicker resolution than the one I faced. read more

First of all, I had a very nice experience and my cab driver (Pring?) was very kind. The cab ride alone was worthy of five stars, but I don't typically post reviews, so they (typically) probably wouldn't have heard from me. That being said, the real 5 star experience for me, was after I left my phone in there cab in a rush to get to the airport. I messed up and knew that I left it in the cab about 60 seconds after I got out. I put my iphone in lost mode and they promptly responded and were kind enough to ship me my phone back. It's a small thing to do, but it meant the world to me (everyone knows how naked they feel without their phone). I normally wouldn't be a brand/company loyalist, but from now on, I'll remember the name Nellis Cab and they will be my exclusive transport company every time I'm in Vegas. Again, thank you, thank you, thank you. I appreciate the kind, professional service read more

The night of the shooting in Vegas the cab guy shows up when my gf and I had no where else to go, the only place I can think of is my cousins in the south west part of town they charged us over $70 for the ride, when there were so many people offering rides for lower rates or even free.. worst experience ever in a time of need for the people .. Uber and Lyft offered free rides the night of this tragedy, every recommendation will be one of those companies and to steer far away from these dying cab companies taking advantage of people read more

Took forever!.. Language didn't help, driver couldn't find 7 eleven on w Tropicana & rainbow.. Really? In addition, demands a tip while bitching & complaining he works just for tips! The cherry on top, the dispatcher; indicated customers are not obligated to tip but " if u can't tip, don't get a cab" Omg! Award winning customer service. Gotta love minimum wage earners read more

I arrived in Las Vegas at 1am!! Traffic not busy! on Monday From Kailua Kona, Hi via LA....long day. I got in the taxie and the driver asked me which way I wanted to go and I said it is late, the fastest and the cheapest. My friend told me it should not be even $20.00. When I got to Valencia the bill was $29.00. I knew he was ripping me off. I had to have the driver cash !00.00, I dropped my $10.00 and went to pick it up and left a bag in the back of the taxie. The valet, Russell helped me with my bag and it wasn't until I was at the front desk that I realized I had not taken my bag out of the taxie. Then I went back to Valet and he gave me a list of all the taxie companies and said the best thing is to call each of them asking about the bag....some answered, some had to call back in the morning after 9am. I called about 20. 4am I got a call from Jim (think that was his name) a older white man that he had my bag! He said he would be there until 9:30 am the next day. I went and picked it up. What a nice man he was and I explained that I felt I had been ripped off. I was thrilled to get my bag and learned several lessons. ! take a picture of the cab with the number before you get in. That would of saved so much time and stress...or pay with a credit card. read more

I can't express how disappointed I am with your company! I work front desk and I specialize on making my guest feel as much accommodated as I can. Now my guest is wheel chair accessible. Naturally I called your company to assist with such a request. My guest waited half an hour and still after he decided to go to his room and have room service instead ; still nothing! Very disappointed. And we're here in Las Vegas where he can enjoy the many places to enjoy. If I can make this a zero star I would. read more

Great cab experience will definitely use them the next time I fly to Vegas they were very nice courteous and clean

Extremely helpful driver. Very knowledgeable about the area and have us great tips on getting around

I work at the airport and spend quite a bit of time out on the departure curb. I see a lot out there. The drivers from Nellis are polite, courteous and helpful to their riders. I would call them specifically if I needed a taxi. read more

Terrible taxi experience tonight! These thieves take you by the longest way possible. We crossed the street just to take a taxi and make possible for the driver to just drive up street and leave us in the same side of the street. Well...$18 later and after going by the industrial part of Las Vegas we arrived. The trip was from Planet Hollywood to stratosphere casino... they are in the same street. With Uber the same was $6. I am glad you guys will lose the business against Uber. You deserve it! Thieves! read more

Very unprofessional cab service. Every time I call they are rude. I called for a cab today and the operator tells me to hold on while he answers another phone and starts to argue with another driver about something bad that happened with a customer. Instead of calling him back I listen to the conversation about the customer for about 3 minutes until I finally hang up. Customer service you think would be number one with Lyft and Uber as competitors, Never calling this cab service again. read more

I was in the cab and watch the meter jump from .48¢ to .71¢ while we sat at the light. So I give them a -1

Cab 662 driver afshin samiei. Long hauled me from the airport to the wynn and tried to hustle me for a 25% tip on top. Told him dude you long hauled me you don't get a tip. Claimed it was all included in the required fare and set up the e-pay screen to show it thinking I would use a credit card. Refused and he backed off. Still cost me more than five bucks more than a normal fare plus tip. These guys give cabbies a bad rep. read more

We were in Las Vegas from Seattle for the summersplash weekend. Glenn was exceptional! Knowledgable of things to do around vegas, personable , cautious driver, and polite. Great experience making for a great trip, we would definitely use the taxi service again and will tell our friends too read more

We had an awful cab driver. Nellis cab acted upon our complaint instantly. They do not tolerate this from their drivers. Thank you Nellis.

Be aware people ! This would be a ZERO star instead of one if there is this kind of rating in Yelp. Originally We had wonderful Las Vegas New Year celebration until cab # 674 driver ruined our experience on 1/4/15 !!! We are VIP guests of Hard Rock Hotel HRH tower. on our departure 1/4/15 to the McCarran airport from Hard Rock Hotel HRH tower, We got on cab #674, the driver started cursing & shown angry face ever since he carried our 4 luggage onto the trunk of the cab. We told him we are going to Delta airline, but when he approached the departing terminal, he stopped at Omni curb side which is only the beginning of the terminal then forced us to get off the cab ?! ( see attached pictures). at first we thought he don't understand English, we even instructed him to drive further down to the Delta sign. But he refused to drive and insisted we get off @ Omini. We've asked him how are we going to carry 4 big luggage ? he even lied to us that just go inside the terminal Delta is in the same area ?! meanwhile kept on cursing @ us " Fuxck" & " Shxt" etc !!! So we end up had to carry out 4 big luggage, makes 2 trips to walk to Delta's curbside, its about 20 minutes walks back & forth !! That was very embarrassed from me as a host to this Las Vegas New Year experiences and we felt threatened & scared from now to take Nellis Cab in Las Vegas. We've decided from now on we are not going to take taxi from Nellis Cab Company and will inform people on Yelps, Vegas Cab Commission and Better Business Bureau about this horrible experiences that we've encountered with Nellis Cab. read more

Nellis Cab - be aware of cab#674, driver dropped you off @ wrong destination & forced you to get out of the cab! - Taxis Near Me - Las Vegas, Nevada

Horrible service. We ordered 2 vehicles and both driver's was playing chicken with an outcoming firetruck. Both vehicles almost bagged vehicles in the next lane on the freeway. NEVER AGAIN EVER. read more

When in Las Vegas I only use taxis. Sure they cost a little more than Lyft or Uber, but, they carry over $1 million of injury insurance. In side of vehicle cameras for passenger safety. Drivers background is checked by the FBI. No drivers with a felony. Knowledge of the city. If you left something in the cab, you will get it back, not like the ride share companies. I use Lyft and Uber when at home in Chicago, but in Las Vegas, I want to be safe, I will only use a taxi. read more

Beware of this company taking you on an unwanted scenic route. On 6/4/10, I ended up in a Nellis Cab from Mandalay Bay to the Airport. As soon as I got in the cab, the driver (who had a Filipino accent) asked me if I was Filipino. I said no and then he asked me what I was (very rude). He then proceeded to drive through the back service lots of Mandalay, which seemed odd to me at first, but I thought he might be taking a shortcut. Then we started driving towards the freeway, away from the airport. I asked the driver, "hey, the airport is back there" as I pointed behind me. He said, this is the way and got on the freeway. When we finally got to the airport, I waited for him to get our bags out. The meter read $20.83. I said to him, "Is this your first time here??". He looked at me like was cold busted and said, "what". I told him that I know he tried to rip me off. He told me to just pay him whatever I wanted. I didn't have time mess around so I gave him $10 and told him he's an ass****. He clearly would not have told me to pay whatever if it was an honest drive. The cab number was #751. I will never get in a Nellis cab again. read more

Took a cab from the airport the last time in Vegas to Mandalay bay. Driver states the traffic is bad and takes alternative route. I've been to Vegas numerous times and have driven rental cars and know the layout and ya there are side streets which aren't bad. For whatever reason the piece of human garbage driving thought it would be okay to basically take a whole loop around airport and then pass numerous rental car return signs while talking on the cell phone in some exotic language About 20 minutes later rolls up to essentially the closest hotel to the airport and has the balls to ask for 30 dollars. Stand firm, Make a scene and let everyone know that you got longhauled and you will pay your fair share for a cab ride. Then the rest of the trip use uber. read more

HORRIBLE SCAM FROM LAS VEGAS AIRPORT! Do not take this cab company. Their driver took me on a $40 cab ride, what is usually less than $20 from the airport to the Encore. Complete joke. I have disputed with my card company but beware tell any cab from Vegas airport to take the most direct route, not the freeway! read more

Wouldn't let me out! There was no AC in the cab so I wanted out early. I gave him $ but he wouldn't unlock the doors. I had to scream at the top of my lungs that I was calling the police before he let me out. read more

Driver actually threatened us! Threatened to "Find" us. After picking us up on the strip, we requested to go home. He sighed and was completely rude the rest of the ride home. The driver was not wearing a seatbelt, causing a beeping noise in the car, we asked about it and he just ignored us. We asked to turn the AC on and he ignored that. The sighing continued each time we told him where to turn to take us home. He also ran a red light that had been red for at least ten seconds when he ran it. Upon dropping us off, we paid our fare and only left a small tip to which he yelled at us for not tipping more. We told him that not only was he extremely rude, he also endangered us by running a red light. He yelled at us some then he circled us in his care on our street and shouted "Im a black tiger and I will find you" before speeding off. We tried to file a complaint with Nellis Cab but they referred us to their 'online complaint section' Fair warning to all, don't use this company as the drivers will threaten your safety - after endangering you by their driving - if you don't leave the tip they feel entitled too. Basically, if you live here, look elsewhere. Nellis Cab drivers can't be bothered to take people off the strip without threatening them. This driver has no business being employed as a cab driver anywhere. Proceed with caution if you get stuck with this cab company. read more

I forgot my wallet in this taxi and had no idea what to do in a way they talked to the hotel and retrieved my wallet thanks nellis cab

I would say a majority of the thousands of people that fly into Las Vegas every day don't realize they are taking a gamble even before stepping foot into a casino. Let's call it Taxi Cab....I played and lost during my latest trip. The cabbie had the nerve to tunnel me to Mandalay Bay, even after I told him I come to Vegas multiple times a year during the mandatory banter that typically accompanies being long hauled. Mandalay Bay is the closest hotel to the airport. It is literally across the street from the airport. It is the most blatant abuse of the tunnel possible. When staying on this side of the strip it takes a very ballsy or equally stupid driver to attempt to long haul someone. Especially at 11pm on a week day when there is no traffic at all. As soon as I noticed we were in the tunnel, my blood began to boil. Did he really just do this? You've got to be kidding me. I had already pulled up the proper documentation for filing an affidavit on my phone before we got to the hotel. I asked for a receipt as I was paying in cash. The driver handed me a blank card with no information on it at all. This is the point he realized he screwed up. I handed it back and told him to fill it out. He some wrote random bullshit on it and handed it back to me and promptly sped off before I could get the Taxi Cab Authority on the phone. The first thing I do upon entering a taxicab in Las Vegas is enter the cab number, the company, the time and anything else into my phone for this very reason. Regardless of what he wrote or didnt write, I had his information. The best thing to do is inform the driver you are aware you were long hauled once you arrive to your destination and that you have all of the drivers information. This will usually result in the driver making you a cheaper offer or declining any payment under the expectation you wont be reporting them. You can call the Taxicab Authority before paying if needed as well. Hotel bell hops / taxi stand attendants are also probably experience with handling long hauling as well and will usually be of assistance. Always report them. Let them know you are reporting them. There is no excuse for taking advantage of tourist, in a city that thrives on its tourism. You dont bite the hand that feeds. Its sad to think how many people get taken by this brazzen scam daily. read more