I've been using Fire and Ice for years. Great customer service. We had them put in brand new AC…read moreunit and service our mini split and swamp coolers. from start to finish, they never disappoint.

I run a BnB and I am very busy in the summer w/ bookings.. and we all know, it's very hot in the…read moresummer.  Issue first started in the summer where my A/C would not cool. Nielson Fire n Ice came and did an inspection and said I needed a new thermostat. The tech said and i quote, "Everything else looks fine, system is running normal". I replaced the thermostat - $150 Two weeks later, guests complain the AC won't cool down. Had to give them a refund. Fire n Ice recommended to install a hard kit - $450 2 days later, new guests complain. Same issue. More guest refunds. Fire in Ice recommends basically a full A/C replace (Condenser, Piston, pressurize and evacuate lines, etc) - $5,225 (reduced by $300 after I requested a discount - this was the best they'd offer).  3 days laters - same issue. Fire n Ice came back.. not sure what they did but managed to get it to temporarily work? Had to refund guest that were there.  Next 5 days did testing and seemed to work.  Cleaners check day of guests arriving and SAME ISSUE! WILL NOT COOL! Fire n Ice can't make it to my house in time. Had to cancel guests entire stay. Fire in Ice installed a new board - $550.  My thought is they still don't know what the issue was and just tried something new every time to see what would stick... costing me loads of money.   So after all that, I'm out approximately $7,500 from Fire n Ice and guest refunds.  And now, fast forward THREE months later, I get ANOTHER invoice for $100.   Avoid at all costs.

Hi-Desert Air handles all of our seasonal tune-ups, including both our HVAC system and our swamp…read morecooler (evaporative cooler). They replace our pads and calibrate the swamp cooler every year and are clean, efficient, easy to work with. Brandy always does a great job setting us up at a time that is convenient and solves any minor problem immediately. They even winterize the swamp system and reboot it come spring with fresh filters--no fuss, no mess. Three trucks showed up one afternoon, got everything done before lunch, and left with no traces behind . If only every contractor could be that efficient! A few years back they replaced our entire HVAC system and our electric bills dropped by almost 40%, and the system has never given us a moment of trouble. They didn't stop at the unit--they replaced our old ductwork with a high-efficiency ducting system. The airflow is reprioritized (they explained that's why some rooms were always hot and some were always cold), and the temperature throughout the house is noticeably more even. Great design, skilled installation. There prices are always competitive and they were will to work with us to get the most out of the limited budget that we had.

Add me to the list of happy campers who called hi-desert Air. The furnace went out Friday morning…read moreand I called them Friday afternoon. They were able to get to the house on Monday morning right on time and ready to go. The repair was done quickly and correctly. He showed me the broken part that he removed and charged me less than I expected - frankly. (Google estimated my repair between $250 and $350 and high desert was shy of $200). I'm happy to recommend this business.

While away, my tenants were to get a dishwasher installed but Costco wasn't able do due to a rusted…read moreangle valve and no stop gap. Comfort air was able to install it next day(Saturday) so that Costco could come by Sunday to try installing the dishwasher again. Overall good experience. The price was slightly on the higher side but it was a weekend and was urgent so in the end was worth the cost. I did find other estimates but comfort air could come the earliest

To the Coachella Valley community: I'm continuing to respond here to help others avoid the…read moresituation we experienced. Comfort air is not trustworthy - get second opinions and document EVERYTHING yourself. ....................... Hi Paul, Thank you for your response--it confirms my point: Comfort Air does not stand behind its work. After multiple opportunities to address issues tied to your original installation, your team instead presented repair quotes. The main issue, that completely stopped our unit from working, stems from your installation. Presenting $2,853+ in "options" for issues you created is not thoroughness--it's avoiding accountability and taking advantage. Example: We were told no leak could be found, and was likely in our line - which was later proven incorrect. That's either a failure in diagnosis or a lack of proper inspection--neither is acceptable. In addition, I paid your company $50 to present those absurd quotes to me and this was a critical issue that took our unit completely offline. Pressuring us with $10k quotes with no working air conditioner... had this been summer, you and your team would have put us in an even worse position. The cherry on top? I recently received photos of your company's work that I had requested years ago. Those photos show installation issues that were never disclosed or corrected--even after your personal inspection and the 6+ times your team has "serviced" our equipment since. I'm not sure what you deem as "thorough" but I respectfully disagree with your definition. I gave multiple opportunities to resolve this directly before posting. A company that "stands behind its work" should have diagnosed the install issue and worked to correct the immediate problem; not try to take advantage of people that invested in your company. Thanks for the very expensive lesson. I'll never forget it.

I feel so grateful for this company. There are a lot of options in this town but none stand out as…read moretop notch to me. I have been looking for someone of this caliber for years, no lie, and I am truly grateful for them Tom is a true professional. Knowledgeable, friendly, efficient, timely, reliable, extremely fair pricing and the response time is just like nothing I have ever witnessed. I feel like he is the Superman of Repairs, he can literally fix ANYTHING! Need a new AC unit or HVAC anything? He can. Plumbing issues? Call Tom! Refrigerator issues? Call Tom! Washing machine acting up? Call Tom! Seriously, just call them! I cannot say enough great things about this company. Tom specifically, as he is the only one I have dealt with. Something breaks or acts up, I text him and within mere moments I have a response setting up an appointment. What used to stress me out SO bad is now the easiest thing in the world, thanks to my new best friend, Tom! Thanks Tom, for always taking care of my house and restaurant!

They are nice guys but their Yucca Valley sewer hookup and tank removal job took six weeks. Several…read moreneighbors say their jobs took 2-3 days and cost half the price.

This update is the story about how lucky I was when a micro-burst hit my house last summer and…read morepulled off the roofing. Honestly, at first I didn't feel that lucky. Backstory: I trusted Aaron and so I hired his company to remodel the duct work for my heating and cooling system in the spring of 2017. The existing AC was 12 y/o; it cooled the house well, but expensively. After Aaron's Air finished the duct work, 12" of insulation was added to the attic. Surprisingly, the house was cooler before the duct work was remodeled and the insulation was added; the air conditioner ran more after the duct work remodel, too. I told Aaron the house was not as cool as it had been and that it was a problem. He shut down that conversation by saying that I was remembering wrong; he said that I didn't know how warm or cool my house had been before the remodel. He was sure, however, that it was not as cool as I remembered it. This was total BS. I have an illness that makes me very sensitive to temperature and after Aaron's Air finished, I could no longer stand to live in parts of my home that had once been comfortable. I called him back to the job site several times and he said there was nothing he could do but sell me more equipment. By April of 2017 the house was insufferably hot in places and Aaron said the 12 year old compressor was burned out. I paid $1,200 for a brand new compressor, but the house was still too hot. In June of 2017, defeated I spent $4,400 on a bigger AC unit. Through the summer of 2017, the big new AC did not cool as well as the smaller, older unit and it was so loud I couldn't talk on the phone when it was running; it ran all the time. I complained that the unit should cool better and be quieter. Aaron assured me there was not a single thing he could do to make the system quieter or to make it cool the whole house. The unit ran all of the time without cooling the house. Edison said I was using more energy than before installing a more energy-efficient HVAC unit, before the addition of 12" of insulation, and before the duct work remodel. Aaron handed this off to the larger size of the unit. He suggested that to cool the back of the house he could sell me a split unit that would be ugly and loud and would increase my bills even more. I declined and waited. Fast forward through a year of high utility bills and decreased heating and cooling to July 18, 2018 when a micro-burst took off my roof in the middle of the night. Although it was loud and scary, it was a very good thing for my cooling and heating bill, as it turned out. To put on the new roof, they had to remove the heat pump and the cooler. When the roofer saw the remodeled duct work he noticed that the plenum that held the cooler had ducts on two sides that Aaron's Air had blocked off but had not properly sealed during the duct work remodel. Instead of making proper metal caps and sealing the old ducts with screws and caulking, flat pieces of metal were taped over the ducts. The tape had failed and the ducts had blown open and the air was blowing from the plenum directly into the attic crawlspace. The air was escaping from the system before it even reached the ducts and so an expensive and huge new AC was not cooling my house. The HVAC was so loud because, as the roofer found, when Aaron's Air installed the new unit, they used the same stand the old unit was on. The stand was too short to secure to the rafters and so the unattached side bobbed up and down causing a lot of loud vibration. The roofer fabricated a couple of caps for the unused ducts coming off the plenum and sealed and caulked both; now the unit cools and heats perfectly without running constantly. My Edison bill is sure to fall. The roofer also sistered a block to the rafter and secured the stand to the structure of the house reducing noise from vibration. I shudder to think how much I would have paid over the next twenty years to heat and cool an unoccupiable attic. My calculation, based on the bills for 2017 and 2018 tells me I will save between $600 and $800 a year, now that I am not heating and cooling the unoccupied attic. Over twenty years that is between $12,000 and $16,000. A new asphalt shingle roof for my house costs about $9,500. That is why I say that the day the micro-burst hit my house was a lucky one because it brought me the perfectionistic roofer who caught and fixed the problems Aaron's Air created. That roofer could have blown it off and never said a word. Instead, he saved me thousands of dollars over the coming years and for that I am very grateful. See my review of Johnson Roofing.

I spoke with Aaron about scheduling service on a Saturday and Sunday he came out on time. He was…read morevery professional, knowledgeable, and friendly. Fate would have it that his company installed my unit when the home was built so he's familiar with it! He took care of my problem and earned my trust as a customer. I highly recommend Aaron's company to all.

I want to thank Pat for his diligence and care in first servicing my four mini split units, but…read morethen addressing a condensation problem by installing a new pump on one unit. On top of that, Pat saw that the housing on the same unit was cracked in a few places and the door did not open/close smoothly. Pat made 3 trips to get it right, because he wanted to do the right thing for me, as if it was his own unit that needed repair. Emma in the office was always professional and helpful and friendly, so she gets a thank you mention as well. Diversified has my business....thank you!

I contacted this company for a second opinion on an issue with my HVAC unit. When I called to…read moreschedule, I was told it would be a $75 diagnostic fee and $70 per hour for labor, which was cheaper than another company I had already spoken with. That is the only reason I chose to have them come out. The technician arrived, diagnosed a completely different issue than what the first company had told me, and then quoted me $450 + diagnostic cost + coolant cost for the repair--even though he had already found the leak. When I asked how it could possibly cost that much if their labor rate was $70 per hour, he said the office would call me to explain. When the office called, I was told that the $70 per hour was a "warranty price" and that for this issue it was a different price per hr. At no point during the initial call was this distinction made. I was understandably concerned about the lack of transparency, and when I repeatedly reminded them that I chose their company because of the hourly rate they gave me, the person on the phone became rude and defensive. I then asked to speak with the owner. When he called, I explained the situation from the beginning. Instead of listening and trying to resolve the issue, he became rude as well and said to me, "Under any circumstances here are you wrong?" I was shocked. I told him that his company had quoted me one price and then changed it after I'd already scheduled and had the technician come out, wasting everyone's time. He insisted that their labor price had "never" been what I was quoted, yet he had no explanation for why two different people from his own company had told me that number. When I asked directly what their actual fee was, he still would not give me a straight answer. The lack of transparency about pricing and the dismissive, disrespectful attitude from both the office and the owner were absolutely unacceptable. I was treated as if I was the problem simply for questioning a bait-and-switch type situation. I would not recommend this company to anyone who values honesty, clear communication, and basic respect.

Quality install and service Great customer service…read moreHands down the best in the business Won't go anywhere else

Service technician came out and assessed the situation on day one. Replaced a swamp cooler float…read more They ordered a replacement panel and low voltage kit and came back a few days later to install. Everything went great and I will contact them when my unit needs to be serviced again. So probably in a few months for winterization.