Dean was amazing! He returned our call very quickly and was able to help us the same day, even…read morethough he was super busy, he made the time. Super friendly, helpful and took his time diagnosing our issue, it didn't feel rushed, he also came back the very next day with the part and installed it. Thank you Dean! Cheers !

I called t & h to come out and repair my leaking pool equipment first mistake was miss diagnostic…read moreof leaking parts and equipment but I was on and we Moved forward. Then after 4 weeks of not really Much going on and the equipment still leaking in the same spots I called and expressed my concerns to the lady on the phone questioning the person doing the repairs and the time it has taken for the repairs. That's when I became aware it was the owner doing my repairs. I even suggested if they were to busy to finish the job to let me know and I'll find some one else. She assured me it would get done and she would talk to her husband. After another 4 weeks I received the second final invoice for a total of all repairs bringing the total to $4,200. Well, guess what. I paid it thinking ok finally is done. I walk down there to find water still leaking from different places. I would never and will never recommend this establishment to anyone. I don't recommend anyone use this place for anything. I won't even go into the spray paint job on my equipment. Why??

Came across this idiot with an urge to speed up , cut you off and then when they get confronted,…read morethey speed off because they can't deal with the consequences of their own actions. This is for the old man in the gray Toyota. If you're gonna cut people off make sure it's not to a guy like me(you know my reaction) in a company vehicle cause I would've I guarantee the damage on my tires would not have been the same on your truck. I'm sure your insurance and mine would've loved the dashcam video. (couldn't catch up and cut the Tesla off so you cut me off). Mind you I was in my personal truck. Then you still have the nerve to be upset when confronted by another stupid driver like me. This place doesn't value the safety of others on the road, specially as a business - if you're the business owner driving, fix that, you're horrible and not the only one with a short temper. If that was one of your crew members, solve it. I have a crew of 5 vehicles on the road with different men driving, over 6 years I've gotten one complaint and he was terminated for unsafe driving. Feel free to reply your side of the story.

Terry is great Responds quickly and always answers his phone and answers any questions right awayread more

I was frustrated for years with my previous service company. I always felt like their people didn't…read moreknow what they were doing and it caused a lot of extra work, money, and problems. I almost gave up and got rid of my hot tub. I decided to give it one more try and called a new company in a new town. Blackthorne has been amazing. Their technicians and service providers are friendly, quick, and do a great job. This company has restored my faith and I am happily enjoying my most relaxing place, my hot tub. Thank you for saving the day.

I was back at Blackthorne yesterday buying a new cover as handyman Roger Michael of Arroyo Grande…read moreruined my other cover. I was treated very kindly. All my questions were answered and the salesman was so nice. I even started the cleaning service again. I was very pleased.

Erik replaced my broken pool pump in a timely manner and with competitive pricing. I would…read morerecommend this business to anyone on the peninsula. Thank you, Erik!

My spa was broken. I had a DIFFERENT spa guy out 3 times and they kept misdiagnosing - told me to…read morebuy a new spa. I called ERIK.. came out in one day.. diagnosed the problem FIXED THE SPA! Erik has great techincal skills, great workmanship, fair pricing. He is the Spa guy You have to know.

Horrible, Horrible and Horrible. Unprofessional to the core…read more They sent untrained people to my house, they broke your equipment and disappeared when things went out of control. They left me high and dry with pool totally green and told me via email after three weeks of not servicing my pool. For many weeks, I kept compaining that the pool was getting green. Finally after I wrote to them, they told me they stopped coming three weeks back. When asked why they would do such a thing, they started yeling at me and telling me how to use internet. Absolutely unrelaible, pathetic and unprofessional. Don't let them in your backyard.

Thomas PS maintains our pool weekly and we love them. I have had a variety of pool maintenance…read moreservices over the years in different homes I have lived in, so I can tell you I know a good company from a poor one. Thanks Thomas for doing a great job for us! Meg

We purchased a hot tub from Dan Clark, he is very helpful and was patient with our questions, he…read moreinstructed us on the installation details. It has not been delivered yet, while we prepare the site they will store our tub. After the delivery I will post another review. Mike and Sue

Was curious about this secondary location for the HotTub Warehouse since the one in Santa Clara has…read morealready been reviewed so highly. I was happy to discover that salesman Steve there in Gilroy is incredibly knowledgable, helpful and low pressure (I for one cannot tolerate that sort of stress) and there was a wideselection of hot tub models. We discussed our needs with him and after some comparison shopping finally decided upon on a Caldera Seychelles (really glad we didn't impulsively go with Costco for this decision!!!) Steve was even able to recommend an electrician who often hooks up this brand and has an ongoing relationship with HTW. My wife had some real concerns about access to our yard but they were dispelled once we did a facetime video call down our pathway and clarified the dimensions needed. When it came time for delivery it was fascinating how professional and careful the crew was, like a brutish ballet! Now basking in the glorious 102-degree temperature of our tub, as our tensions melt away we now think that this might have been one of the better decisions of our life!

John & Roy have been caring for our complex perimeter overflow pool since it was built…read more I could not imagine another pool service company operating the complex system of 7 pumps, 4 filters, 2 ozone treatment systems and a computerized water chemistry management system. They are expensive, but worth every penny. They include many things that other pool services charge extra for - filter cleanings, and other routine maintenance items. Their repair & labor pricing ifs fair. They possess a State Contractors License and are fully insured and bonded. They are my "go to guys" for pool service and repairs in Santa Clara and San Benito Counties!

John Oldfield and his associate Roy Ramon have been servicing our infinity edge pool and spa for…read moreyears and we love their work. Our first pool service was a nightmare and we had to fire them - it is very easy to be taken advantage of when you have complicated pool. John and Roy have been awesome. We highly recommend their service!

Solved my plumbing problem suggested Ways to limit my…read moreexpenses for repairs also to Void plumbing issues HIGHTY Recommend Pro plumbing JOSE was very helpful Thank you Jose Bob Hernandez

Jose and his crew have come through for us time and time again. Whether it was a burst pipe during…read morea storm--where they worked tirelessly in pouring rain--or leaking lines under the house, they've handled it all with skill and speed. They've replaced and installed pressure adaptors, and most recently, tackled a broken water heater. That job was especially impressive: they were in and out in just three hours, and the cost was refreshingly reasonable. They respond quickly, arrive when they say they will, and their work is consistently thorough. Plus, they leave the space clean and tidy, which speaks volumes about their professionalism. I wholeheartedly recommend them for any home service needs--they're dependable, efficient, and genuinely care about doing the job right.