I find the business & their employees are respectful and honest. On 1/28/26 since I was on the road I came by and explained that my vehicle was vibrating a lot after a snowstorm, but I didn't see anything like a chunk of ice trapped in the wheel well and none of my dashboard warning lights were on. I also said that my steering wasn't affected by the vibrating, but something was off with the riding performance. I was told that most likely my wheels became unbalanced from having ice in the wheels. I was told to park in my garage and use a space heater to try and fix the problem. The advice worked and it was offered free of charge because the employee said, "I'd hate to charge you for inspecting the car since I am confident this will work since I experienced the same thing before". I was told that if my car was still vibrating after trying the method mentioned then I could bring my car back and they would look for other problems. I have been coming to Nelsons for over 30 years and although the shop has changed hands, I still feel confident in trusting my repairs and service to the new owners and if I live another 30 years, then they would be the place I brought my cars to. I highly recommend you try Nelsons for all your auto needs. read more