I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more

They quickly responded to my call regarding a clogged pipe. The plumbing was very professional and…read morefriendly. He resolved my issue quickly. I would highly recommend Pishner's

I had a local drain cleaner come out he could not fix it. He called.Pishner's they Came out right…read moreaway they Broke the concrete away from a cap to my main drain to clean it could not fix it told me my main line was broke out in my yard needs replaced I asked how much it would cost. $2500/$5000 they left did not clean the mess up or put the cap back on the line I just got out of the hospital. Had a bone marrow transplant for leukemia. call the next day invisible Plumbing he came out and his camera full color through my main line. Ran a high pressure clean out snake in my line was full of roots only was not broke fixed it within a few hours thanks for plumber that are honest. instead of somebody that didn't know what they're talking about. And the mess.Pishner's left me never again will I call them

Called them because my ac unit wasn't running properly. The son came & was very honest. I just had…read morea small part that needed replaced outside. Prices were reasonable. I am keeping them on hand for any other issues that arise.

Very professional, returned calls promptly, great communication. Overall service is something he…read moreand his son are known for. Did some minor plumbing work, but do have them do my AC/furance semi-annual system checks.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

NO SHOW for an estimate, with no call to advise. Waited all afternoon. Wanted Seventy five Dollars…read morefor the estimate, until I told them the web site says "FREE".

Left us with cracked sidewalk at the end of our driveway from parking heavy equipment. Damaged the…read moredriveway with many divets. They were the least expensive for replacing my water main and the quality shows. Very disappointed and do not recommend them.

Very happy with Big O's. Orlando came to replace my sump pump. Works like a charm! His prices were…read morereasonable. I even helped him out by holding the flashlight. I asked him a ton of questions about the process. He was very helpful and answered everything! Will definitely use him again!

Highly highly highly recommend Big O for any plumbing clogs…read more Orlando was responsive and professional. He returned my call quickly and showed up on time. He was clean and honest. He explained his plan and completed it quickly with a very fair price $125. If you have any plumbing issues with clogged or slow drain, call Big O!

We've used John for a few plumbing needs and he provided excellent service each time. He is…read more Very knowledgeable and has years of experience. He was prompt, professional, polite and affordable. I highly recommend John and will always use him.

John replaced our toilet and he is outstanding. Very friendly, professional, experienced,…read moreresponsive to texts and was on time. We are so happy we saw his reviews on YELP and will be using him for all of our plumbing needs going forward.

Mark and his son are awesome. They were quick to respond to my call and came to our house in no…read moretime. They were able to unclog our drain and give us info about our septic tank. Professional, prompt and very down to earth. Definitely will use them again for any plumbing needs.

From the owner: Active Rooter Plumbing Drain Cleaning LLC we provide Drain Cleaning Sewer Cleaning Plumbing Plumber…read moreServices High Pressure Sewer Jetting Services Video Camera Inspection Services Serving Elyria Ohio and Lorain County surrounding areas also Lorain Amherst Sheffield Lake Avon Avon Lake Lagrange Grafton Wellington Northridgevill Westlake North Omlsted Rocky River Lakewood Wakemen Birmingham Vermilion Sandusky Ere Huron Columbia Station