Taking a friends dog for their last outing to get spoiled with some treats in his last days. The…read morecashier (owner?) gifted the pup not just one treat but an entire bag with the offer to pick out more. I was so emotionally moved I had to walk to the back of the store to not start ugly crying at the beautiful gesture. I liked this store before but now o

If I could put 0 stars I would. They promised me a good…read moredoggy haircut and left me with this! What even is this? They refused to give me a refund they said They wouldn't do anything about it.

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

Always find this place interesting. Looks like a pet store, smells like a pet store, and well, it…read moreis a pet store. I must have been here a hundred times and the staff always seem to be subdued. Not friendly, overly talkative (which isn't a bad thing), not polite, just there to serve --very drone like -- that feels like that's all they're there for. As for the store, they always have everything I've ever needed and much more. They have a fantastic inventory, always well stocked shelves, and airy feeling inside. Easy parking outside, and quick access to and from surrounding main streets. Great store but don't go there looking for too much conversation or human-like interaction.

Holy smoke... i signed up for a puppy training class and showed up at the appointed timed. 11:00…read moretoday 7/11/26. I was told by the inept trainer, Alisha, or whatever her name was, that because only 1 person (myself)showed up I would need to have private training lessons. I did not sign up for that. Eventually two others showed up and....then started the training....or lack of. I'm not sure where she received her "pet training" but she had NO idea how to teach and as a former educator myself, I was appalled at how she spoke and her SHRILL VOICE was hard to listen to. I guess the old saying "you get what you pay for" is always true! Go somewhere else or, even better, hire a professional trainer who knows what they are doing.

I'm giving this place three stars because they recently increased their self washing fee by almost…read more100%. That's a huge increase. It went from $20 to $35. According to the one of workers, they increased the price because they have to spend time cleaning the self wash area. That's part of their business and customers should not have to pay extra because they need someone to clean it.

Great store with terrific staff. Super knowledgeable and is a great help for fixing problems…read morenaturally.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

Angela went above and beyond to help my son and I. She was very patient with all our questions…read moreabout the tortoises.

I met Sara in grooming and it was immediate good vibes - she's incredibly welcoming and positive!…read moreBut it was my dog's reaction to Sara that won my heart. Sara cares, very obviously loves animals, and has that special touch! She did a great job grooming my angel, who rarely trusts anyone to grind her nails. Sara's an overall wonderful and lovely person, and I've already booked my next appointment with her!

Clean nice people great grooming and local family business feel they also have fair prices and a…read moredog wash in the back

I took my 6 month old corgi puppy to Barks, Bones, & Biscuits Bakery for grooming, and I couldn't…read morebe happier! Kat did an amazing job--she hand-scissored the cutest little heart shape on his backside and was somehow able to file down his long nails (which I haven't managed before). My pup absolutely loved her, and it's clear she really cares about the dogs she works with. I'll definitely be back. Highly recommend!

I took my 15 year old toy poodle to be groomed a couple of weeks ago. The groomer said she was too…read morematted for her 20 inch blade. She said she'd try. I was halfway home when she called me saying she couldn't do it. I said I'd try and she told me I wouldn't be able to. She did have a couple places that looked matted on her hind quarters but hardly any. She had shaved 1/2 of my dog and said she wouldn't charge me but that it was PrtSmart policy not to groom a dog they deem too matted. I gave my dog a bath and low and behold, the so called matting was completely gone! I have a private groomer coming to my home because I want someone I can trust. I was appalled at the PetSmart groomer's handling of my pup. I also told her Bella had warts. I've never had a groomer say she couldn't groom my dog because of the warts, but this groomer said she couldn't see them. I am not the type of person to leave negative reviews, but I feel in this case people with small elderly pets should be forewarned before they take their pets to this grooming practice

I took my Havanese here today and this is truly the final time I will bring my dog to this…read morelocation. The groomer did a horrible job with my dog's face and body. The area around the mouth is completely uneven with one side longer than the other. His entire body is cut uneven as well. I was going to go back and have them fix it as soon as I noticed it but why bother? The customer service is decent but the grooming has always been inconsistent, there have been cuts on the ears and I've never left PetSmart thoroughly satisfied. This location is definitely a hard pass.