They sell defective vapes and ask you to try them before you leave so they can get a way with it. I…read morehappen to me ...

First of all, best nitro price in this area. The only reason I put four stars is the time the…read moreinternet shows they close is not accurate, and I feel they could update this. BUT, when I showed up after close, they still moved the gate, unlocked the door, and let me buy my stuff. So, for customer service and price, cool place to go.

I miss Sabrina. The store hasn't been good ever since she left. Terrible customer service now, I…read morewalk out in a bad mood every time I visit because the employees are rude. This is the only smoke shop I've bought from in the past two years, and I really have given it every possible chance but I just can't anymore. There's hundreds of smoke shops in town, I have no choice but to find a new one. I've had this experience with 4 diff people who work there, including one guy who claimed to be the owner.

This is a nice little smoke shop in the NW part of Las Vegas. Store is very clean and simple to…read morenavigate. Staff is friendly. Prices are lower than you might expect on smoking accessories. I got a bong here for $25 that I use almost daily. I've gotten a pipe and a vape battery from here as well. Everything work great. Stop in here if you're in the area.

If you're seeking variety and deals, it may be a decent option--but be prepared for inconsistent…read moreservice, uncertain return policies, and possibly early closing times. Mother bought juice and it was a year old. She went back and showed the worker it was expired. He gave her a new juice, but how do you miss products on your shelf that is 1 year expired?

I was in need of a new coil for my smok novo vape. I decided to give this vape shop a try. The shop…read moreowner showed me the coils I would need (sealed in packaging), and he told me they were $5.25 for a single coil. (Overpriced) I told him I'll take just one. He handed me a paper bag. Took my payment. And when arrived home I realized he threw an old unsealed coil into the brown paper bag. Unsanitary and unprofessional. I'll be shopping at other vape shops in the future. I do not recommend unless you're desperate.

This place is amazing!! I have no idea why so many bad reviews. Pash the owner is the nicest guy!…read moreSeems like he has a ton of regular customers who adore him. I came in for some vapes. This place has a huge selection! Airbars, Puffs, bang, so many different kinds to choose from. Pash offers specials also! It has high end glass ! Also, Pufco, honeybadger the real good high quality stuff and a ton of water pipers. Basically whatever you need this place got you covered.

If I could give zero stars, I would owner not friendly. I would go as far to saying racist…read more Overcharge my card then didn't want to give me back owner act like he couldn't how to count. When it came to refunding me the correct amount one pack of cigarettes does not cost over $100. I would not spend my money there especially if you're black. For some of their bongs are black face. I forgot to mention.. overall zero stars

Picked up vape juice for my mother and had a great experience. The guy working was very helpful,…read moreknowledgeable, and professional. She was looking specifically for something with a blueberry flavor, and he took the time to show us two different brands that had blueberry in the mix, explaining the differences between them so it was easier to choose. The shop was clean, organized, and had a good variety of options. Overall, the customer service made the visit smooth and pleasant. Even when I checked out I had a 15% off discount which was surprising, but hey I'll take it. She'll definitely be back, or I'll be back to pick up her vape items. Prices are fairly decent.

Destiny is a great sales person,very polite and knowledgeable. Store i well stocked. Good location…read moreand very clean

Decent selection of cigars decent prices. However the manager who runs the store has zero…read morerelationship skills and makes it almost impossible to come there. I have spent thousands of dollars there buying cigars. I currently spend hundreds of dollars per week there. I bought some sticks for over $170. I forgot a bottle of water. He told me he couldn't sell me the water on my credit card because it was to inexpensive. Also he didn't have change for $100 bill. Also the water was 1.25 and I also had a $1 bill on me but he said I couldn't owe him 25 cents and for me to maybe go next door for water. I have never been more disappointed and disrespected by a manager where I spend thousands of dollars. This guy has to be one of the biggest idiots I've ever encountered. It was super hurtful to say the least. How do you treat a great customer like that. Zero people skills. I will never go back there.

I went here to get my husband's Father's Day gift. I wanted to put together a good selection of…read morecigars. The salesman was super helpful. I told him my budget and he helped me complete my purchase from beginning to end. He even let me purchase the Cohiba display box to put the cigars in for my husband. since I've given my Husband these cigars he's been back there himself, and he loves the place as well. We will definitely be coming back to try the lounge in the back to have a few cigars.

What's not to love about a place that allows you to taste, before you buy. This place is amazing,…read morebecause of the varieties offered, and the very friendly, and knowledgeable staff. If you have questions about anything in the store, or where to find something within the store, they will have an answer, and can tell you exactly where to find it. Items that you can't find anywhere else, can be found here. And if (for some reason) they don't have it, they will order it for you. So it's a win, win either way. I want to thank the Wine Supervisor Gerardo Salinas, for helping my husband figure out the Total Wine app on his phone. We have come in a few times, and have asked for help with it, but no one was able to figure out the problem. However, Mr. Salinas took his time, went the extra mile, and figured out how to fix the problem. Not only did he fix the problem, he honored the (birthday) discount (that had already expired), for a bottle of wine. Absolute awesome customer service. Thank you Mr. Salinas.

(1 Star) My husband…read moreand I went to Total Wine to buy a few bottles of soju. We were greeted at the entrance, and an employee even handed us a shopping cart. After selecting our items, we went to the checkout, where I handed the cashier my valid ID. The cashier then told me she could not sell the alcohol because she also needed to see my husband's ID. My husband had forgotten his wallet at home, but that shouldn't have mattered because I was the one purchasing the alcohol, and I had a valid ID. We politely explained that I was the purchaser, but the cashier refused. My husband even suggested he can just wait outside and was told it doesn't matter. She explained anyone who enters needs to be legal if age. Ironically a middle age man being helped next cashier with his kids. We asked to speak with a manager, who repeated the same policy. He compared the situation to ordering drinks at a bar, saying everyone would need to show ID. That comparison didn't make sense to us because I was making a retail purchase, not ordering drinks for immediate consumption. What made the experience even more frustrating was that we didn't see any posted sign explaining this policy. While we were there, we also noticed another customer shopping with a child who was still being checked out without any issue, which made the policy feel inconsistently applied. Nobody ask for ID or we would have not spent 40 mins in there. We chose not to complete our purchase and left disappointed. We understand and respect businesses following alcohol laws, but this situation felt unreasonable, poorly explained, and inconsistently enforced. Better communication and consistency would have made for a much better customer experience. That's explains why this place has less stars rate

First time customer and overall a good experience. Walked in and the store looked clean with a huge…read moreselection of shisha and hookahs. They also carry a large assortment of hookah accessories, making it pretty much a one stop shop. They even have vape products available as well. There was only one employee working, so the wait was a little longer than I was anticipating, but the service was still friendly. Prices are decent, although I was a little disappointed they don't offer military discounts or a rewards program. The shisha we purchased was fresh and had a great flavor. We'll definitely be back in the near future.

Best Shop in Centennial right down the street from my house! Great owners and Staff! Super nice and…read moreHelpful!

Great vape shop Great selection of capes, cigarettes and k…read morekratom........,,,..,,.,,.....

I just bought a stizzy battery for $30, walked out of the store, opened the product and it didn't…read morework. Walked back in the store told the guy this isn't working and it's not charging and he said "sorry I don't really know much about those" I said "well I know that it's supposed to work and it's supposed to charge also" The clerk repeated himself "sorry store policy" I replied "you're not gonna give me back my money or give me a new one I literally just bought this from you" and he said "sorry store policy" im extremely pissed off. That place is complete trash along with the guy working there tonight. I don't know his name but younger guy skinny and you'll know if you have any issues he won't help you.

Your security guard is an annoying prick. I parked in parking spots and he wants me to move , to…read moreother parking spots. In an Rv. I said I'm picking up weed it takes five minutes and he says no it takes 20. Excuse me clown show. It does not take 20 minutes to scan an id. Pick a 1/8 of weed and pay for it. You're a liar and a jerk. Get a life.

My mother, brother & i has been coming here fo two plus yrs now & the staff there are always…read morefriendly & gave good services to my mother & i. Jenifer & t little blond woman they called, ( firecat) are sweethearts. The rest of t staff we begin to know are also kool too. They all took good care of my mother is all that matter to me. Great services of staff there.