Excellent service. The service man, (Jimmy) arrived on time and replaced the hot water tank in less…read morethan 30 min. Cleaned the area, checked that all was in order before leaving. A note of thanks to Nigel. Franco Valle

Very happy with Logyn. He is a professional and an excellent technician! Very happy with Pete the…read morePlumber for installing a new hot water tank for us.

Dan B. suggested a tankless hot water heater when our two tanks finally quit working. So happy we…read morewent with his suggestion. Mike, Mark and Aaron did an amazing job on the installation! Hot water is working great!

I'm not pleased. On June 2nd, 2026, Knight Plumbing, Heating, and Air Conditioning misquoted the…read moreprice to fix my furnace by double the initial $1500 quote, actual price $3000, and this was after I was said to already be on the hook to pay the first $1500. This was because they said they discovered that some parts are no longer compatible on my 2010 Amana furnace (a brand they have been selling and servicing for years, if not decades). For some reason, they said they can't take out the initial $1500 part and give me a full refund, even though that is what happened when I said I'd pursue legal means to resolve this if they continued to insist that I must pay. There was not even a discount option offered on the second (post-facto) required part; however, there was a discount offered of less than $1500 on a roughly $8000 new furnace (while I understood I was still being charged the original $1500 for what would be a useless part). I don't think this is the right way to treat a regular subscribing customer that has been with them over 8 years. Their service used to be very good.

These guys are very expensive & will not take on a job if there's anything off code involved.read more

Mr. Rooter Plumbing of Calgary has recently completed a major sewer pipe replacement for me. I was…read moreimpressed with the entire process from beginning to end. The quote (Jeff Sauermann) was comprehensive and detailed - "all inclusive". The people were friendly and professional. Install team lead Ayo Ajayi was; meticulous, friendly and knowledgeable. Communication was excellent throughout the process, making me feel confident in their high level of expertise.

James Neale was the technican who came out. Absolutely top notch service…read more He was knowledgeable, respectful, and took his time to do the best job possible. All aspects of my infloor heating system were checked out to make sure it was working properly. A credit to your company. I will ask for him when my next service is required. Give him a raise!!!

I needed a AC maintenance from someone with an extension ladder, I was very clear about it and even…read morerepeated myself. They assured me it was no problem. They turned up without one. When I phoned agaiun, they told me the servidve order was correct, but the maintance giy must not have read it. Tney later phoned back and lied and said I never orderd an extension ladder. Just terrible, not to be trusted.

This review was posted yesterday and taken down after a request from the business owner who offered…read moreme a $250 discount to do so. I have decided to skip the discount and post my review as I feel taking the discount is being paid to keep quiet and not complain. I would rather keep my integrity intact by being honest about my experience so others don't make my mistake. I hesitated to write this review as the person who did our repairs is a friend of the family (was). However, the prices quoted were exorbitant for what was done. All we requested was flappers to be replaced in two older toilets that were taking longer to fill when flushed. We also had a kitchen spray faucet that when shut off wouldn't stop spraying. Because it was under warranty, Moen had sent us a new one, but we needed it installed. Because my husband had recent surgery he couldn't get under the sink to attach and wasn't able to do the toilet repairs. As mentioned, we used a plumber we had used for years, however with a different company, and had no previous issues with service or prices. We were given three options. The first was to replace all three toilets in the home (even though we only needed two fixed). The quote for three installed toilets was over $4,000. To replace the spray faucet we were quoted over $600.00.....we already had the replacement spray attachment so we didn't need a new faucet, just the spray attachment connected. When I questioned it, we were told to soak the old one in vinegar and see if that helped stop the spraying.The other option for the toilets was to repair them and that was to put in a new valve, flapper and supply hose. To do the first one was $477, to do the second, even though identical, was $385.00. The last option was to pay the service fee and do nothing. I should have taken that option but it's hard to say no to a family friend. In retrospect this family friend had no problem in overcharging.....it's a business. The repairs took a half hour....45 minutes tops and our bill was $959.00 for the two toilets including tax and service dispatch. I don't understand why two identical repairs (supply and install fill valve, flapper and supply hose) are charged $477 for one and $385 for the other. This company was on our agenda to contact for a new furnace and water heater this summer but no longer. I also no longer feel comfortable dealing with this company after today's exchange with the owner. He continued to repeat was that we are paying for trained and qualified staff. When I asked him to give a breakdown on the hourly rate and cost of supplies, he told me that they don't do that. That means there is no transparency. As the conversation continued, he became fairly nasty and belligerent and questioned MY integrity in posting the review. I have done many reviews on companies before and this is the first one star and bad review I have ever given.They say "buyer beware" for a reason. In the meantime, we still have a faucet where we can't use the spray part, but that's better than spending $600 to attach it. I've learned my lesson the hard way and had a sleepless night trying to decide whether to accept any kind of discount and keep quiet or tell it like it is. Even with a $250 discount a $700 bill for parts and labour is over the top for supplying and replacing a valve line, flapper and supply hose for two toilets. While I thought about whether or not to accept the discount, I contacted three other 5 star plumbing companies and asked if they could give me a ballpark quote for the exact same service we had received and copied what had been done from our invoice. I heard back from two of them quite quickly. One gave me a ballpark of $400-450 including a service fee for coming out. The other quoted me $562.50 (breaking down parts and labour), including the service fee. These were more in line with what I had expected yesterday and I wish I had contacted them first. I cannot in good conscience recommend this company. There were a few other issues that happened that I have not mentioned at this point, but have run out of room :-(

My family and I were experiencing a clogged kitchen sink and needed some help with the problem…read more I call last night and was able to schedule an appointment for the next day. Josh showed up on time and took a look at the problem. After a short chat and diagnose, Josh gave me two prices and I told him to start working. He was quick to finish the job and described what he did. I was very happy with the work and professionalism that was shown. If I have any more plumbing problem, I will be sure to call them.

We experienced significant issues with defective piping and ultimately decided to have Graham and…read morehis team replace all of the plumbing in our home. We intentionally chose Urban Piping despite their quote being approximately $10,000 higher than another comparable option, as we did not want to cut corners and were led to believe we were paying for higher quality and professionalism. During the planning stage, Graham walked us through the process and made several assurances, including that entire walls would be repainted whenever possible. In practice, this did not occur on any wall in our home. He also stated that Urban Piping maintained quality by having drywall and painters on staff. This was not true. Instead, Prime Painting from Edmonton was subcontracted, staying in a hotel while working on our home. On multiple occasions, they complained that they were not being paid enough whenever we raised concerns about the quality of their work. After Urban Piping completed the plumbing, they had to return multiple times to correct serious errors. These included supporting previously unsupported piping on our water softener so the door could open, correcting a humidifier line that had been plumbed incorrectly, switching reversed hot and cold-water lines on a tap, and cutting into our newly finished ceiling to fix reverse osmosis lines that had been installed incorrectly and were effectively plumbed in a closed loop doing nothing. They also moved our brand-new refrigerator (which was on wheels) without lifting the leveling legs, resulting in damaged hardwood flooring and a broken fridge leg. While the plumbing issues were eventually corrected, the damaged fridge leg was never replaced. The drywall and painting work was the worst we have ever seen. The surfaces were not sanded, the paint color did not match, and the sheen was incorrect. The work appeared to consist of rough troweling followed by immediate painting. One closet looked as though it had been painted in a matter of minutes using a fence brush. We ultimately spent approximately $1,000 sanding and repainting nearly all of the affected areas upstairs, including repainting entire walls. Our contract included applying knockdown texture to the entire basement ceiling to avoid visible patchwork. Instead, fixtures were not removed, surfaces were not leveled, and large sections of drywall compound were applied with minimal sanding. In some areas, there were height differences of approximately 1/2 inch over a 12-inch span, with compound exceeding 1/4 inch in thickness. The contractor we hired to fix the ceiling described it as "one of the worst jobs they had ever seen." It cost us nearly $6,000 and 10 days of work to scrape the entire ceiling, remove sections of drywall, re-board areas, and reapply knockdown texture properly. Additionally, painter's tape was left on the walls for weeks, resulting in paint being pulled off when removed. Rather than addressing this correctly, the painters attempted to simply paint over the damaged areas. Ultimately, we asked Urban Piping to leave the project because Prime Painting continued to worsen the condition of our home with each return visit. Urban Piping reduced the invoice by $1,900, leaving us out approximately $5,000 in additional repair costs. This was followed by a two-month effort to obtain a required letter for insurance purposes. Despite repeated texts, emails, and phone calls, responses were delayed or nonexistent. We were incorrectly told we had not paid in full; once this error was finally acknowledged, payment was confirmed and the letter was eventually issued. This experience went about as poorly as it could have. Based on the positive reviews, we expected professionalism and quality. Instead, we encountered repeated mistakes, poor workmanship, and significant additional costs. Save yourself the expense and frustration and choose another company.

Can't comment on their work because they never responded to my request for a quote. Receptionist…read morewas difficult to understand but asked if their estimator could call back in the next 2 hours. I waited but no call nor did they contact me in the following days. Guess they have enough business they don't want mine!

On Oct 29, 2025 I requested a quote from Mr. Mike's Plumbing to cap off a gas line to a fireplace…read morethat I was removing. The representative arrived and advised he had to do an inspection of the gas line to determine what needed to be done and ensure that it was in good condition and that there would be a charge for the inspection. He spent about 15 minutes inspecting and advised that he would have to make a number of holes in the dry wall ceiling below the fireplace to find where the gas line could be capped off. I advised him and showed him a hole that I had cut in the floor as I was replacing the floor and that the gas line could be capped off within a few feet of the fireplace. You could see the direction that the gas line was running through the hole. He also advised that their service trucks were well stocked with all the materials that would be required to cap off the gas line. He then called the technician who was to do the work and advised him of what had to be done. In addition he made a number of calls to his other customers and spent approximately 1 hour at my place mostly spent on making calls to other customers. The technician arrived to start doing the work around 8:00 PM. I had already cut the hole in the floor to fully expose the connection that had to be capped and it would only require the disconnection of the gas line to the fireplace and put a simple cap on it. He shut off the gas line and went to his truck to get the cap. He was there for almost half an hour searching for the cap but didn't have one so he fashioned something together using about 4 fittings to cap off the line. I went down stairs while he started on the work of disconnect the gas line from the main line. I heard him struggling for about 15 minutes to try to disconnect the gas line from the main line so I went upstairs to see what the problem was. I observed that he was tightening the fitting instead of turning it the right way to loosen it. I explained to him that he had to turn it the opposite way to loosen it which he did successfully. I would think that disconnecting the small gas line and capping it could easily have been done within about half an hour at the most by a competent gas fitter. He finally finished capping the line off and advised that it was company policy that he now had to re-inspect the work which would be an additional charge for his inspection. I asked him what he was going to inspect and he couldn't explain what he was inspecting for. He then went to his truck and phoned his office I presume to get direction on how to handle this inspection. He came back and advised me that I did not have to pay for an additional inspection. The total charge for this fiasco was $488.23 which would have been over $100.00 more if they had not cancelled the charge for the second inspection. It is my opinion that the incompetence of the company and the cost of disconnecting a fully exposed gas line and capping it off which could have been done with 1 cap with easy access is excessive. This is taking advantage of senior citizens. The owner of the company did not return my call although they did offer to give me $50 back which I refused. If there was a rating of less than 1 I would have certainly given it to this company.

I had a very disappointing experience with Mr. Mike's Plumbing. I was explicitly told ahead of time…read morethat the furnace diagnostic would cost $69. The technician came, took photos, placed advertising magnets on my equipment, and did some very light cleaning around the furnace area. No repair was completed and my issue was not resolved. I was then charged close to $500, which was a huge surprise. I was told the visit would be about two hours, but the time was extended to around 2.5 hours due to the technician saying he was waiting on pricing - something I had no control over. In my opinion, the work performed did not match the price charged, especially since the original diagnostic fee was clearly communicated as $69 and no fix was provided. Based on my experience, I would strongly recommend getting all pricing clearly confirmed in writing before booking.

I was having problems keeping the pilot light lit. Ace Plumbing came and replaced the thermocouple…read morefor $550. They charged me $420 for the thermocouple part. Huge Ripoff Highway robbery. Stay away. The owner Jack Devetten hung up on me when I asked him to justify the high cost of the thermocouple.

Not happy, I called them on Tuesday for water heater problem; they scheduled me for Wednesday…read moreafternoon, called me 1 hr before scheduled time to let me know tech. will be late. After 1 hr called me again that tech cannot come but will come Thursday. So this tech showed up around 9:20 AM, checked the equipment (tankless water heater) and confirmed my diagnostics, a leaky heat exchanger. The parts are covered by manufacturer, ace plumbing initially wanted $1,445.00 to put them in, then came down to $1,000.00. The manufacturer gave me contact number of another certified plumber in Calgary, who agreed to put new parts for just $500.00. What a rip-off this company is, just wasted $82.95 for their dispatch fee.

I want to warn people about the way this company does business. They installed the HVAC in my new…read morebuild home. The Heating Ninja sent a supervisor to look at the deficiency with my HRV that prevented me from servicing it per the manufacturers manual. The heating Nina's supervisor said it was an obvious deficiency and it needed to be fixed. He told me the company would contact me to schedule a crew to fix the deficiency. Two months went by without receiving a follow up from the Heating Ninja. I called the company and the owner refused to accepted responsibility claiming that "the city passed it so I don't have to do anything" he also claimed the fix would cost him a full day of a crew to correct and I had no idea how much that costs. I won't go into his rude and argumentative nature. The heating ninjas owner refused to take responsibility when his supervisor recognized the company made a mistake. The owner prefers to hide behind a city inspection rather than stand behind his company's work. Thankfully the builder hired another HVAC contractor to fix the heating ninjas deficiencies that they refused to take responsibility for. Be warned. The heating ninja isn't a company that stands behind its work.

This is way overdue, but we had to share our great experience. In February of 2021, one of the…read morecoldest months on record in Calgary, our furnace died. Luckily, we are Matt's neighbours, and I knew he dealt with these sorts of things, so I reached out. They were very busy at that time given the circumstances, but he made time to come by immediately. In addition, despite the fact that our furnace was essentially destroyed from a slow leak, he got it working for the rest of winter that day -- and he followed up to make sure we were good. Fast forward to November 2021, and as anticipated, too much damage had been done. We needed a new one. Throughout the process, I consulted Matt. Even though we did not have a solid plan of how to proceed, he was always available to support and even to come by and take a look. It made our decision to go with The Heating Ninja for a furnace replacement a no-brainer. We knew we were dealing with good people who were highly qualified and professional, and we got a very reasonable price based on what we saw on the market -- and we did our homework. We want to say thank you to Matt and his team for their excellent work. I highly recommend Matt and The Heating Ninja to anyone who has heating and cooling needs! - Karim