Huge shout out to Ralph at Nest pro AZ. My Nest thermostat refused to connect and he not only fixed it, but walked me through what was going on with patients and great communication. He was professional helpful and genuinely kind. I'd recommend Nest pro easy without hesitation. read more

I am out over $1,000, my AC has been running almost 20 HOURS A DAY during July because Ralph didn't know how to fix my AC. My AC (Less than 10 years old) was having a hard time cooling so I called Innovative Air. They said that a pipe had a leak and the refrigerant was gone. So they charged me over $1,000 to fix the leak and refill the refrigerant. After, they left I noticed it was not cooling very well again. After a few days Ralph came back out and noticed they did not fix the leak all the way and the refrigerant leaked out again. So he said he fixed it and supposedly refilled the refrigerant. But it still was not cooling! After a week of me trying to get Ralph to come back out he finally found time in his schedule to come back. He said the refrigerant was low again and supposedly he put more in. It has been almost a month since they originally came out and the system is STILL NOT COOLING! My unit has been running almost 20 HOURS A DAY because he didn't know how to fix it!!! We are dying in the heat so we received a second opinion. The new company said it is an obvious problem of not having enough refrigerant. So I called Ralph. He was EXTREMELY rude and told me he would not warranty the work, the other company didn't know what they were talking about and that I would need to pay the other company for the refrigerant that he should have put it. Ralph has been out 3 times and still hasn't fixed my system. At one point he even told me that he couldn't find the issue and suggested that I just buy a whole new AC unit!! ONLY USE THIS COMPANY IF YOU WANT TO THROW AWAY MONEY. The photos are a few days of my nest AC history and the pipe that was leaking after he "fixed" it. **Update from Ralph's reply** You are right I am not out $1,000 it was actually $1,200. You said that I lied about something, can you please explain that? It is pretty simple...you charged me $1,200 to fix the AC. After 3 visits, it is still not working! Seems like your integrity should be the one in question here. You claimed the person I got a second opinion from is wrong...so I sent the readings over to another AC company and asked if anything jumped out at them...the tech said, "those readings would indicate a low refrigerant charge" So now my 2nd and 3rd opinions are saying you didn't fill it right...do you want me to get more opinions? How many will it take to have you come back and do the job the right way? read more

Nest Pro Az - Heating & Air Conditioning/HVAC Near Me

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My daughter's A/C went out and she lives in Gilbert. I live in another state. A simple google search led me to Innovative Air and i could not have been happier. I left an email message at 11pm and heard back at 8am the next morning. The woman i spoke to was clear, articulate and filled me full of confidence that the issue could be addressed. The technician showed up the following day at the time at the time he was scheduled, diagnosed and fixed the problem, and even though the opportunity presented itself to upsell to a better thermostat let my daughter know her options and even gave her some hints on what might make the current thermostat work better. In a day and age where customer service is a lost art, this company exceeded my expectations. Thanks so much for your prompt contact and professional repair. read more

If you're installing any Nest product and need help with the installation, these are the guys to choose! Ralph was immensely helpful with the installation of my Nest 2020 thermostat. I had run into an issue with the installation and he noticed what's wrong right away. Thank you Nest Pros! read more

Amazing service! I had followed the instructions to install my thermostats and tried Nests customer service but was unable to successfully install my thermostats on my own. Ralph arrived on time, installed 2 thermostats and my smoke/carbon monoxide detector, as well as went over a few maintenance recommendations with me to make sure my air conditioner ran efficiently. read more

Ok, these guys are fantastic! I bought a new place, & weeks ago I ask an electrician I've used in the past about installing a new Nest after I moved. He said he didn't install them. I thought that was odd. I had one installed by a contractor in my last place & it was quick. Anyway I went to Yelp, & found these guys. Ralph totally worked with me through some scheduling challenges. When we finally worked it out, he sent his two guys out to me the same day on a Saturday. They were professional, friendly, & had the job done in about 15 minutes. I absolutely recommend using them. I'm super happy with the experience. read more

Nestpro did a great job. They were able to come and complete my job with short notice. We ended up having a missing part and instead of rescheduling the tech took the time to go get the part to complete our job same day. I will definitely use them again when I upgrade and get more camera for my best system read more

Great experience. Communication was excellent and the install was perfect. Definitely recommend this company and Ralph did an amazing job!

I cannot say enough about Ralph and his service. I contacted him through Yelp yesterday to install my E Thermostat and he was not only quick to reply with a quote, but also offered same day service. I needed to schedule for the following day however, and he was happy to oblige. He let me know when he was on his way to my house, and was very communicative through text, which I always appreciate. Not only did he install the thermostat, he explained features on the app, best usage tips and overall had an amazingly friendly and awesome demeanor. I am so glad I contacted him and would highly recommend him to anybody. Thank you again, Ralph! read more

After installing my previous Skybell video doorbell, and failing miserably, I decided not to risk it with my new unit. I received my new Nest Hello unit on Wednesday (along with the new Nest Hub Max), and found Nest Pro AZ in Nest's online list of installers. After seeing their 5-star rating and reading the glowing reviews, I knew I'd found my installer. I requested a quote online right away--it was about 8 pm Wednesday night. Within a few minutes, I received a text--which was the communication preference I choose in the quote request. I was already impressed. Lucky for me, they had an appointment available at noon the next day. I snagged it. I got a follow-up text Thursday saying they could arrive earlier if I was available. I was, and Marvin (the installer) showed up early, as promised. Marvin was very engaging, chatting comfortably and being very complimentary of my home and neighborhood. He worked quickly, and helped set up my iPhone to receive notifications from the Nest app. He was great! After installing the doorbell, he offered to look at my two Nest thermostats, and entered a code that extended their warranties. Marvin charged me the $85 quoted price and was gone within the hour. I do plan to purchase more Smart Home devices to connect to my Nest Hub Max, and will definitely reach out to Nest Pro AZ first. read more

The service of this place is impeccable. I had them install 2 Nest thermostats and Nest doorbell. Prior to them coming out, all my messages and text were returned almost immediately. Ralph, my install guy, worked fast and walked me through the setup and offered lots of good advice. He even advised me about the credits offered by SRP for installing my thermostats. Plus charged me LESS than the quote and I didn't even ask for it. No complaints here and would not hesitate to recommend anyone installing a Nest device. Yes - you could probably do it fine on your own but just something about the piece of mind of a professional install. read more

They are very professional and on it. It was a pleasure doing business with them. Very efficient - on the expensive side but they got the job done to my satisfaction. So I would say if you want a no-mess deal I would recommend these guys. I am still waiting for some of there competitors to call me back and these guys have already done the job. Great job and thank you read more

Nest Pro AZ installed my Nest Hello video door bell and did a great job! From my initial inquiry to completion of the job they made everything easy and convenient, I couldn't have asked for anything better. Upon scheduling they had me text a few pictures of my existing doorbell/chime to see if it was compatible, (as I expected it wasn't), but from the pictures they could tell me exactly what the issue was, how they would fix it, and were able to determine the necessary parts and brought them to the install which I so appreciated! (No second appointment needed- one and done!) Everyone I worked with (Anastasia and Ralph) were both professional and personable. Ralph got my doorbell up and running in no time and showed me how to use the features. Thank you Nest Pro AZ! read more

I had high hopes for Nest Pro Az. I based my hire of this service on the good reviews on Yelp. I can't say I had the same experience as others. Ralph, who is the owner I assume, is very responsive by email and offers great advice. Otherwise, I had some issues with scheduling that I feel could have been handled better. On the bright side, I can vouch for excellent service during the install itself. Anthony did a good, clean install and I was impressed with his skill and knowledge of the equipment and getting through my walls and a fairly complicated install at my house as I purchased more than 20 devices that needed installation. Anthony was courteous and friendly and i gave him a great tip to thank him for his service. read more

We just got a Nest thermostat and normally they're pretty simple to install(we've done them before), but we have a fresh air intake in our home. Last night, I submitted a request for a quote after hours of my husband and I trying to figure out what the problem was. Within 5 minutes of submitting the request, we got a text from Ralph and figured out what the problem was. He was willing to come out last night but it was already so late. He came out first thing this morning, fixed something in our attic on his own AND got our Nest working! Thank you guys for your quick response. Highly recommend! read more

We installed Nest thermostats for our new house and couldn't get them to work (we had installed them ourselves successfully in our old house) and Nest support wasn't able to get us up and running either. On a whim we researched local Nest professionals and decided to give Nest Pro a call. They were easy to work with and get scheduled. The tech was very professional and insightful, knew what the problem was right away and got us up and running. Will have them back out to run a hardwire for a doorbell in the future as well. read more

Really fast response to an issue I had while installing my Nest. Anastasia gave me instructions over the phone, that did the trick, and I easily could have left it at that, but I wanted confirmation both the heating and cooling system worked with the Nest, so I opted for a visit at a time that was more convenient, and I wanted the entire system ready for the transition from winter/spring/summer. The tech was genuinely honest, as most companies "require" service calls 2x per year, even on new AC/Heating systems, but this tech suggested the system is in great shape, and we are not in a high dust/pollutant area, therefore check again in 2 years. He also reran the wires as one of the wires needed for the recommended Nest install, wasn't done properly (why we had the issue originally) and for a reasonable fee, we were done. When most companies are engaged in excessive milking of clients, it's refreshing to do business with someone who doesn't. read more

I'm so amazed with the service of this company. I was going to install my Nest Thermostat myself then when I took the cover off my old unit I realized just how old it was and how complicated it might be. First of all, I'm so glad I hired someone to do it. Some rewiring had to be done which I never would have known on my own. I requested several quotes on the Nest site from different companies and was going to wait to hear back. It was a Sunday so usually can't expect much. I got a text with a quote in about 2 minutes and they sent someone out in a few hours! The owner and the employee who was sent out were so professional. Everything was explained. Pricing was very reasonable. My Nest is up and running smoothly. I can't say enough, I wish all companies operated like this! read more

Talk about service!!! This company is amazing! Ralph was very helpful and patient as he walked me through fixing my nest unit. He responds immediately via text/call. Words cannot express how impressed I am with the company. Amazing! read more

Really awesome work! Their field tech was extremely knowledgable about the products we purchased and was able to demonstrate all their capabilities. His workmanship was also top of line awesome! Will def go with this company again! read more

Martin and Ralph did a great job fixing my AC. There was an issue with it delaying. They were able to get to my house quickly to resolve it. They did a great job explaining the situation and letting me know my options including warranties and rebates. Definitely recommend! read more

Great service! Ralph helped me out and he knows his stuff. The wiring to my doorbell had not worked since we moved in so I was skeptical that we'd find a way to make it work. I was wrong! In less than 30 mins, my Nest was installed and working great. He walked me through all the app settings and how to use it. He even patched up the old hole where the old, non-working doorbell used to be. I highly recommend them! read more

These guys are EXCEPTIONAL! From my first contact with them until job completion, they were prompt, courteous, professional, and highly competent. Worked around my schedule, did everything they said they were going to do, pricing was fair, and I couldn't be happier with the results of their work and my experience working with them. Quality HVAC companies are hard to find in the Valley...these guys are great. read more

I was running into issues installing my Nest Thermostat E when I searched Nest's site and found NestPro AZ's info. I called and left a message at 10:15pm, and at 10:18pm Ralph was walking me through the steps via text. All of the wires from my previous thermostat were hooked up properly, however, my AC unit was not turning on. After having me switch the yellow and green wires, he determined that I would need a common wire. While providing the option to come out, Ralph also had me look deeper into the wall to see if I already had one. Sure enough, deep in the wall within the bundle of wires was the blue common wire I needed. Plugged it in and issue solved! read more