Very organized and clean looking supermarket. I stopped by to see what kind of stuff they sold and truly got everything from imports to domestic products. They even had a hot and cold bar buffet that was pay per weight. I tried a few items from their buffet and it was solid! read more

Wouldn't sleep on this supermarket store. Random great deals weekly and a really good bakery section. If you don't mind shopping for sales, this is a good neighborhood option. For other pantry items, you could probably go to Aldi or Trader Joes. From the bakery section, I had tried the multigrain croissant and that was amazing. The pistachio croissant was meh. The regular croissant was nice and buttery. read more

NetCost Market - Grocery Near Me - Rego Park, New York

They sold expired food and refused to issue a refund. The manager on duty today had a terrible attitude. She is a girl with curly brown hair. And refused to provide either a refund or even a replacement item that hadn't expired. read more

NetCost Market - Grocery Near Me - Rego Park, New York

It's been a while since I had been here & it seems that the store has been updated in a number of ways; mostly good, one or two not as good. Either wya, i looks clean, bright & filled with nearly any Russian item you could want. The not so good change is particular to me: wonderful, layered & cream-filled cakes that I always bought used to be near the back of the store, there for the cutting & those have been replaced by pre-wrapped cakes from an outside vendor, in a side refrigerated section (& more expensive). The dairy section has expanded & is filled with Russian-loved kefirs & sour cream of all sorts. There are many more steam table dishes now, including carp cooked in SO many ways, herring mixed with ALL kinds of ingredients, a terrific fish market with the best of smoked fish, a great bread section, a robust veggie & fruit section & everyone's favorite kvas! I was probably the only non-Russian speaking person in the store (even though my mom was born in Russian Ukraine...or, would that be Ukrainian Russia?) read more

Lines too long always No excuse Everything they sell is sold a few blocks That's not good customer experience Why come here? read more

Went to netcost today to return a loaf of bread that cost $2:89 its expired today but grew mold 3 days prior. I have shopped here for years never returned anything this was my first time. Ive had molded chocolate and rancid yogurt and one time a hair in the cooked food (an empanada to be exact and yes I have pics) but never returned any items (do not buy the cooked food I post about that later) But to the issue at hand I asked the cashier about returns and she said I couldn't return it because I didnt have a receipt so I asked for a manager a lady was called who was not a manager either, neither spoke english well in fact the cashier had to translate she also said no, neither were helpful. There was no manager at the store this was at 4:40pm. Instead she gave me a number to call which was "customer service" a lady answered and I told her the issue...she transferred me to a guy I told him the issue he said I should sign up for the free netcost membership then I would not need the receipt. However their policy is you can only return food items within 2 days of purchase even if it spoils after 2 days but not expired? So what he told me was pointless which I told him. He keep apologizing but DID NOT FIX THE ISSSUE. This makes zero sense and leads me to believe that they change dates on products and sell expired items while refusing to exchange the items. This seems to be a complaint of other customers. So I will be reporting them to the BBB. Hopefully you will fix your issues or you WILL BE EXPOSED by folks like myself. While I will not recommend going there as there are much better groceries who are much more accommodating in the neighborhood. I will keep shopping here occasionally and expose them every chance I get. As this is unacceptable for a $2:89 loaf of molded bread. DO BETTER .... Feel free to reach out netcost management your customer service is non existence a phone line solves nothing its a waste of money and time. Thank you read more

NetCost Market - Grocery Near Me - Rego Park, New York

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I shop often in this store, Staff is polite, helpful, good assortment.... Sometimes I find expired products... But it's very disappointing when they sell baked on premises pastries from previous day, ( doughnut I bought 10 am was hard like a wheel) Why not to sell same day baked pastries for 50 procent discount later evening, but net cost is so greedy and they sell it next day for full price, shame read more

Absolutely unacceptable service! My wife was suffering from cystitis and had to travel an exhausting 1.5 hours by public transport because TWO incompetent employees over the phone assured us that the specific medications she urgently needed were in stock. When she finally arrived, those medications were NOT available, and they casually tried to push some "alternative" instead. This is beyond irresponsible -- when we asked on the phone, we made it very clear that we needed those exact medications, not substitutes. Because of their complete lack of professionalism and blatant misinformation, my wife had to endure unnecessary pain and a long, pointless trip. Shame on this pharmacy for wasting people's time and neglecting their health! read more

POS: My experience in NetCost has been positive. I have had so much positive experiences - the Cashiers are fast, friendly no matter your ethnicity, the floor staff are kind and make effort to help you. Management always tried to assist you - and the food display is clean, as are the fruit and vegetables - the store is inviting and always being cleaned. There are sales with great prices - NETCOST has become my favorite market CON: Except for on a few occasions there was a guard that followed me around, not knowing I have been shopping in this store since it opened. I allowed him to follow me and then I followed him. Not mad, people do steal but after a few times, I hope he is convinced I am not a thief - I would allow my bags to be searched anytime. read more

The staff here is very helpful. Easy to find things. The food if fresh usually, never experience any old produce from this place. The atmosphere in this store is really clean, well organized too read more

NetCost Market - The meat and fish area ! - Grocery Near Me - Rego Park, New York

I've come here a decent amount over the past years. It's a last resort for me though. Recently, if you're not Russian they're not helpful or friendly, except for the deli counter. Since they reorganized the store, asking someone to help is futile. They just say I don't know and walk away. When Key Foods is preferable, you know this place is terrible. read more

If you are a person of color, you might want to avoid this Net Cost. It seems that they only like white presenting people to shop here. I am a professional black woman and my experience shopping here has been horribly racist. On numerous occasions, I have been followed and watched by more than one worker at a time. They work as a team. One will pretend to take pictures of empty isles while I'm shopping, while the other worker will guard the front while I'm checking out. It got to the point where I had to ask "Are you following me? They answered me "no", but it's really obvious when every time I look behind me, you are behind me pretending to fix something. When I shop here I am usually the only black person in the store. I see the same two people following me. I believe one is the manager. I am a black professional woman who looks like one. I pay for my things and leave. I do not deserve to be followed or watched ever so closely when I have given no reason for anyone to do so. It's called racially profiling and it's racist. If Net Cost cares about diversity or the community that they serve, there needs to be unconscious bias training for all employees, especially managers. I have never been so insulted in my life and the workers and managers there should be ashamed of themselves. read more

We came to buy a Praga cake, and after opening it we discovered that it was a regular American kind cake, with white layers inside(but Praga cake is supposed to be chocolate!) We got disappointment, as we drove all the way from Nassau County to get it:( Do not recommend buying it!!! read more

NetCost Market - Praga cake, Which is not even near to original one - Grocery Near Me - Rego Park, New York

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Placed the order on Sunday for monday delivery. THey lost the order then lied that its being collected. Then told me they can't deliver it because its busy. Then promised to deliver next morning. Never did. Not reliable, Poor customer service. No compensation was offered read more

They sell rotten products. The money was not refunded!!! It is not expired by date, but there is spoiled meat inside. Perhaps they are re-pasting the price tag. Be careful. read more

NetCost Market - Grocery Near Me - Rego Park, New York

I have used Netcoast queens branch for home food deliveries. I had multiple issues with eggplants. I usually order Canadian eggplants, which are smaller in size, delicious and more expensive. Netcoast consistently delivers me different brand of eggplants for the higher price, meaning they deliver me chipper eggplants for the price of more expensive eggplants. Management doesn't take it seriously, because it happened 4 times. Despite of convenience of home delivery, I am going to stop ordering from them. Watch your products when you order from Netcoast read more

Very big supermarket with the food from all over the world if you need anything I'm sure you going to find there even pharmacy is there. Only problem is staff that has no manners maybe that's only Russian thing to be rude read more

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This is my favorite supermarket. Good selection of products. Permanent discounts. The best prices on the market

The store is nice and most of the staff is friendly, except for one very vulgar and obnoxious woman who takes care of the cooked food. I don't know her name. She has dark hair, wears it in a ponytail, wears tight pants, and doesn't speak any English, just Russian. Incident 1. I once witnessed how rudely she talked to a customer. A woman bought 2 knishes with potatoes and mushrooms from the cooked station. She then asked the obnoxious one to warm them up. She in turn, in a rude manner and tone told her: "Go first pay, and then I'll warm it up." The woman noticed that I was looking. She had a surprised look on her face and just shook her head. Incident 2. I was shopping in the store. I noticed they sell Kalamata olives. Not all Kalamata taste the same. With a metal spoon, I put one olive in a small plastic container and tasted it. I didn't like it, so I was looking for a recycle bin to throw out the container. Suddenly, the obnoxious woman runs out and, you wouldn't believe it, but this was the conversation: She: What are you doing with that container? Me: I tasted the Calamata olive, didn't like it and I'm looking for a recycle bin. She: You took the container to walk around and taste all the food on the table? We don't allow it. I was shocked and speechless before I could tell her off. I think she was taken aback when she saw the shocked expression on my face. I couldn't believe that someone would talk to a customer like that. I never buy ready-cooked food in the store since I'm on a special diet. She actually offended me in front of people. They too shook their heads. I've never heard anyone talk like this to a customer in any store. The obnoxious woman should not be in contact with customers. She is rude and her manners are rough. read more

Netcost has done extensive renovations since covid. The space between aisles are bigger and the flow is a lot better since they moved the exit to the other end of the store. However, there are not as many brands to choose from since they did reduce shelf space. Also it seems like the prices has gone up a bit from before covid but I think that's a nationwide trend. read more

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Great food,great service, everything fresh and new. My favorite bread and products. Place where i do my weekly grocery shopping.Very professional, friendly and polite cashiers. Overall would put 5 stars However Rude,arrogant and disrespectful security worker changed my opinion about this place. Impolite security worker stands in front of the store and makes irrelevant comments and phrases about costumers triggering conflicts. read more

Netcost is a Russian owned and operated grocery store in Rego Park. They have the best selection of fruits and veggies in the neighborhood. They also have a lot of Russian delicacies in the steam tables and the deli counter. They also favor Russian speaking customers over non-Russian speaking customers. On more than one occasion I've been skipped over at the deli counter because I do not speak Russian. After the person behind the counter took a Russian speaking woman ahead of me I told the deli person that I was next, her reply, OK I'll get to you. She did after taking care of another Russian speaking customer. Just make sure they don't skip over you. I also do not feel welcome in this store. Russian announcements are blasted over the stores sound system and signs are in Russian resulting in having to ask what certain things are. Your results may differ. I still prefer Stop & Shop! read more

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Seem to have a lot of items they are definitely Russian oriented. Doing business in a diverse neighborhood a business should be easier to communicate read more

My family always hits up the Net Cost locations all over Brooklyn but I've recently been visiting the Rego Park one. Okay, so it may not be on steroids like the others I've been to, but they have a lot of variety when it comes to their products. The prices are unbeatable if you compare them to chain supermarket prices (for example, a bag of pre-washed salad mix will cost you anywhere from $3.50-5.99 elsewhere, but here I pick it up for $1.99!), and their prepared food bar is AMAZING. They have all my favorite Russian eats from the salads, to the chicken, to the duck, to the cutlets, to the perogies, to the blini (crepes), and alllllllllll the salads and spreads. The best part, aside from the food, is the lack of lines and chaos! I'm in and out in minutes. Ugh Net Cost, why do you not exist in Manhattan or Long Island?! read more

NetCost Market - Eggplant and roasted red pepper salad - Grocery Near Me - Rego Park, New York

This is the email I sent to NetCost Customer Service: Rude and Xenophobic Female Deli Worker - Rego Park Store - 09/18/2021 Good afternoon, My son and I decided to go to your Rego Park location, to pick up some specialities from my childhood. We had a good experience at the Smoked Fish counter - wonderful young man (tall, blonde fellow) and throughout the rest of your store. I decided to get some Hunters Sausage at the Deli counter. Once my turn came, the Blonde Female counter person immediately barked for my order. I stated, in English, that I would like 1/2 lb of the Hunters Sausage, she asked again with a slightly raised voice; I again stated what I would like; this time in English and Russian: 3 times. The counter person then asked me why I didn't just order in Russian to begin with; I stated it is much easier for me to speak in English and reminded her that not all customers can or are comfortable to speak Russian (I have a stutter when I speak Russian as I came here when I was 3) and she should not feign ignorance. Again I told her what I want in Russian, she pointed to what I asked for in the case after being very rude under her breath -$16.79 a pound I let her know. She then proceeds to hand me a completely different product, telling me that is what I asked for. Thankfully there was a gentleman who mentioned that I did order correctly initially and she did point to the correct product. Once again, this counter person said something rude and this time Xenophobic under her breath. Well, I responded in kind, in Russian - this time I am sure she understood me. I then left your Deli counter without anything, paid for my other items and am still shaking over this. I have avoided your store for some time; always experiencing rudeness and at times disgusting comments - again, I understand Russian 100%. I was encouraged by some friends and told that things have changed a bit, so took a chance. My son and I were having a good shopping trip... until EVERYTHING that I had dealt with in the past with your staff, happened again. My suggestion is to train your Deli staff on proper customer service. This isn't acceptable. Not everyone is White, not everyone is Russian or Ukrainian or from the former Soviet Republics , not everyone fits whatever Xenophobic mold they focus on. I'm appalled. You are doing this community a disservice; you are showing EXACTLY who is welcome, and who isn't. If your cashiers are wonderful, which they are, then the staff behind the Deli counter should emulate that. Do better. Train your staff. Act like good neighbors to EVERYONE who comes to your store(s). Never setting foot in your store again, and will be letting folks know exactly why. read more

I love this place, especially since I live right around the corner from it. Not sure where all the negative reviews are coming from. I've had a few moments where I ran into a rude customer but never the situation where it was an employee. A lot of the produce is fresh and it's all neatly stocked. I love coming here for fresh produce and cheeses. They also have some international products that I use. I've always had a positive experience with the employees. And their prices are pretty reasonable. Lots of options to choose from read more

I bought this yesterday. Opened it today. Found pieces and dots don't know of what scattered on them, looks like wood shavings to me. That's absolutely distasteful.. read more

NetCost Market - a box of dumplings - Grocery Near Me - Rego Park, New York

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The service is bad. The staff doesn't know what products are available in the store and the manager too. There are no gluten free products that is important and healthy. I tried to call to the store - No response! I have a feeling that I am back in Russia. read more

Food is always spoiled . Date is always expired. One day I was walking by and a rat ran out of the supermarket. Produce is rarely fresh . Food is overpriced. Deli closes early and the owner is grimy. He gets mad because his food is spoiled and he doesn't want to take returns . They are actually all like that in there . I will not go back . I will take the extra walk 4 blocks down to the other supermarkets. read more

Large Food Selection International products. We visited this store 2 days a go. I purchase Red Caviar Peter Pan . This Caviar was spoiled already. Taste terrible. And smells bad Probably this product was on Vetrina long time:(. Really upsetting bad experience. Lost off money and time. read more

I was so excited for this place to open. When it finally did, I went in and was overwhelmed by the amazing selection of food from my home country, the friendly staff, and the abundance of hot/cold prepared food that would surely help out during busy weeks. The first few times I went here, I loved the salads, the sale items (Akbar tea for 89¢ a package!) and just about everything. But that was only three weeks after the store opened... Now recently, things have changed: it hasn't even been a month, but quality is surely declining. The prepared meats are mostly fat and barely any actual meat (case in point, any of the lamb dishes. I don't know what they do with the usable meaty portions, but what you get is lamb fat and a piece of bone). The salads look a day old. The prepared meatballs are mostly flour and starch, not meat. The egg-pierogies (mayo-less egg salad baked into a flaky bun) have SHELLS! They cut corners everywhere it seems! The cold cuts: I recently got a piece of hard bone in my bologna that nearly chipped my tooth. I guess the taste of Mother Russia isn't complete without questionable bologna ingredients. (Just as a side-note, the bologna I got said "German.") The produce is a HORROR. One of the reasons I was so excited about this place, besides the fact that its a supermarket that has all my favorite foods from home, is that they had a huge produce section; most Russian stores in the area do not. I was excited at the prospect of being able to buy everything in one place. I went here recently and had to spend HALF AN HOUR picking an onion because most HAD MOLD ON THEM. That is just unacceptable, especially for a place that is less than a month in business. I was baffled. The tampering with expiration dates is also quite horrifying, so be on the lookout for modified expiration dates. The staff aren't nearly as friendly, although they still do mill around. This place had and still has a lot of potential if they get their act together. It's amazing to have a Russian supermarket where you can shop for everything, including produce. However, if their quality control doesn't get better, I will gladly pay more at a nearby small store and get produce somewhere else. read more

NetCost Market - A panorama view of the hot and cold food bar - Grocery Near Me - Rego Park, New York

Very disappointing visit to this store today(((( Employee name Mila was very rude to me and my child. Super disrespectful .My Daughter came to the table with crapes ,it was no one at the table and no sign that you have to wait for worker to help with food so my child wear the cloves and put crapes in plastic container. Employee Mila came to us and start cursing us with terrible words and call us mentally retarded people. Of course we never coming back to this NET cost Market again. This woman was acting like a lowlife bazar person from samarkand or bukhara. They keep forgetting that this is America and you have to change your wild behavior. !!!!!And act normal and polite if you want to keep your job and Respect customers. read more

Two days ago I bought two beef tongues, $40 each for Christmas. After unpacking them they were smelling so bad that I had to throw them in the trash. Stay away from this store, they're selling expired food. read more

What can I say, I have a soft spot in my heart for immigrant places. To be fair I compared it to other such places, as in markets in Chinatown etc. If you are used to the customer service of places like whole foods you might be disappointed. These places offer something different and unique, with foods that you might not find at basic American supermarkets, thus you must decide for yourself whether the benefits outweigh the risks. If you are in the mood for cake I would recommend trying kievsky tort/ Kiev cake. Fyi: at the deli you can ask for samples to try before purchasing so you know what you are buying. read more

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Great having this market in the neighborhood. The main thing this market has over the markets around the area, fruit selection. It has a total strangle hold on the fruit game in the Rego Park/Forest Hills area. First the selection is varied and fresh. So if you see a fresh box of strawberries, buy some, they may not be there tomorrow. Prices vary a great deal for the fruits, ranging from constant bargains (bags of persimmons and kiwis for a a buck or two) to the absurd (a watermelon in the 20s). Pick and choose. Moving on from the fruit section, come to the veggie area. Always with a solid selection of different peppers. Assorted mushrooms, brussel sprouts, starchy veggies, leafy greens and herbs. Section and kept clean and bright. We then move on to the self serve hot and cold food area. Avoid at all costs. See many people take a bite of food and dump it back. Steal and eat the whole damn thing, don't contaminate the tray for the rest of us. Odd thing, there is usually an employee around here but they never say anything. Dessert aisle is the best. Russian cakes are just flat out sweet and rich. I'm into that, sponge in cakes makes no sense whatsoever. Cakes made out of only chocolate, cream, mousse, and custard. The sausage section is OK in a pinch, personally prefer the Polish markets in Greenpoint for sausages. Never really bothered with the butcher. Fish, anchovies, herrings are all priced well here. A very deep beer selection, mainly consisting of eastern European beers and Russian brews. Cheap as heck so always tempted to buy a few different ones to try. Have yet to actually like one, so usually take a sip and end up using the beer to cook or marinate stuff with. read more

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I bought lettuce yesterday, it looks green and fresh on the outside but when I start washing to make my salad the Inside was rotten. I went to return but the manager did not accept my claim She did because of the Covid 19 returns r not accepted ... this was the second time this happened to my shopping's. The first time I did.not butter to complain.... come on that is lettuce and rotten you can easyly take it and throw in the garbeage and give me a really fresh one.... I did not go back to buy anything yet.... read more

Been to a few Net cost stores in Brooklyn, was always happy to find everything I need, and never complained about freshness of the food I got ( it was not always delicious, but never occurred to me I was buying expired food ( whatever packed, sealed, weighted it was). Last week I was craving for some Russian food and made trip to Net Cost in Queens. Got everything I wanted including cooked food that is now packed due to coronavirus (before quarantine, you pack cooked food yourself, weight it) . As it was packed, I did not see much inside, but labels describe what's inside. next day, I was about to warm meatballs I got . Once I opened package, I saw mold covering food.... Needless to say, I lost my appetite immediately... Label stated food was cooked May 12, I got it on May 14, was trying to warm in up on May 15....It is absolutely disgusting, they clearly relabel / repackage food to be able to get red of it. I was about to throw up... DISGUSTING !!! read more

NetCost Market - Grocery Near Me - Rego Park, New York

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netcost really invested in the area by doubling in size this Spring during covid, so please help support them now that aisles are wider, no unpack box clutter around, more space between cashiers and even lighting has improved. I have not noticed many new product lines or types, they still "sale" nearly expired items, so I'm mostly being star generous due to the renovation. during covid they have a door person mask checking and limiting numbers in the store, and are thankfully tolerant of bikes and e-scooters. read more

Stay far away, most of their products are tainted and old. I bought organic cottage cheese and extra virgin olive oil. When I got home the cottage cheese was green and the olive oil bitter. Buyers beware and make sure expired products don't go unnoticed. The owners only care about a profit and could care less about quality. Their products over priced and salads by the pound sit in the open for dust, dirt, people sneezing and coughing to taint walking by. Disgusting.... read more

Small store ,they tried to packed it with stuff, in isle now way two people can pass each other with carts ...