Hi - We moved into a house with a dated Crestron audio system and wanted to have it updated. I…read morefound Interactive Automation on the Crestron website and Barry Newton quickly responded to our inquiry and provided great advice and direction. He and his colleague (Elias) installed an updated system this week and their "can do" attitude was fantastic. The system now works great - many thanks!!

My husband and I "inherited" Interactive Automation when we bought our house almost 2 years ago, as…read morethey installed the audio visual setup in our home for the original owners. Since moving in, we have completed multiple other A/V projects with Interactive Automation. We could not be happier. Barry Newton (the owner) and his colleague Joe Warnett are the definition of outstanding customer service. They are proactive, knowledgeable and most importantly, extremely responsive (even for the occasional after hours or weekend call). We have referred several friends to them and we would not think of using any other A/V company for any future projects. They are truly outstanding on every level.

Broke my 2009 CBR 600rr key in my gas tank straight in half, thought I was going to have to replace…read morethe ignition, gas tank cover, and seat lock, because it's my only key I have for it. They got me a brand new key that looks just like the original, and cranked my bike right up! Thanks for all the help and headache I was able to avoid! Im going to come back and get more keys just in case I mess up again!

I highly recommend Precision Locksmith to anyone in the Covington area. I called about my floor…read moresafe where the keypad was not responding. They came out within 2 hours to assess the problem. It was in fact that I needed a new keypad. He had it on his truck and within 2 hours I was able to get into my safe. James was very professional, courteous and kept his word. Price was extremely reasonable. Thank you James and your whole team for making me one happy customer. *****

Amazing service from beginning to the end!! The customer service was beyond excellent, friendly and…read moreso professional!! Aaronette was so helpful and answered all of my 500 questions lol. She was very patient and sweet. She worked very hard to make my installation happen with my insanely busy schedule. She reach out to the technicians and asked them to stay late to get my T.V installed. The two gentlemen were very professional, friendly and nice. They were as quick as lighting lol. I swear it took them 5 minutes to mount my T.V above my fireplace(joking). They were helpful with any questions that I had and made sure that I was satisfied with their work. Their work is amazing and fast!! I will use them again fir sure!! Highly recommended!!

This company with the most unprofessional company I have ever dealt with. They were delayed and…read morecoming to my home to start the project and then required a second day which was not a problem, however the day they gave me I explained I had to leave by a certain time. They came to complete the work and at the time that I was required to leave I left and they were still working. I have provided them with not only the dimensions and the exact theater chairs I was a stalling and explained I would have two rows. This was reviewed multiple times with both installers. When I got home there was frayed carpet everywhere from the making of the platform to which they did not clean up, and pencil marks everywhere (on newly painted walls) from drawing on the walls where the placement of the speakers would go. When I contacted the owner to discuss my expectations not only for my future business with them and also referral business (yes after hours...I'm a real estate professional and definitely am used to working odd hours) to have a discussion, the owner referred me to the office line. In fact, my $12k in business and even more in a potential referral business was dismissed because he didn't get the business (which I have no control over). Furthermore I had issues with the installation of the front door lock to which they provided very little assistance in fixing and had me searching all over the Internet to fix. Additionally, one of the cameras continues to go off-line constantly to which they wouldn't correct and then stated that they would not correct these issues because they had discounted my services and giving me a free Roku, which didn't even work. And did I mention they wouldn't provide me with the business to which the TVs were purchased so that I could register them! Lastly, when I called regarding the incorrect placement of the platform, it was explained to me that I should have told them where to put it. Given that these are professionals, and they knew I was putting in two rows of seating, the exact seats as I had provided a picture and link to them, and the size of the room to which they measured, they should have known where to place the platform. They refused to come out and correct the issue without charging me a fee. I would never recommend this company to anyone. I am a professional real estate agent and small business owner myself I would never treat people the way this company treated me.