Been a patient in this office for over 15 years. My doctor just recently retired. Called today to…read moremake an appointment and blood work. Since he retired, now I am considered a new patient who has to wait for an appointment at the end of May. Taking my records and leaving. Kellie B.

Let me preface this by saying I like Dr. Hyder alot, however my entire family, parents, siblings,…read morechildren, spouse, have been patients of Patterson Ave Family Practice for 40+ years, since Dr.Taylor in the old building. In the past few years it has become basically impossible to schedule an appointment, speak to anyone in the office, get a response to an inquiry in a reasonable amount of time, or even get a "sick visit". All they do is push you towards Urgent Care or the ER. How is that looking out for your patients? The last thing anyone wants when they are legitimately sick is to go sit in a waiting room for hours to be seen by someone who may not even be an actual Dr and knows absolutely nothing about you. I hate to say it, my Dad loved Dr Hyder and I have as well but Bon Secours has run the entire practice into the ground. I'm sure its the way of the world now but one would think that a Healthcare system supposedly rooted in religion would care more about their patients than the almighty dollar. If this is any indication of what "universal healthcare" would be, I sincerely hope it never happens.

I have been seeing Dr. Masri, for 2 yrs. He is wonderful he is very caring and he is an excellent…read morephysician. He is one of the BEST Rheumatoid DR. in Henrico. I feel blessed to have chosen him to care for me. Becky, his nurse is also a delight. He is 100% the BEST!!! He answers any questions and concerns. Dr. M will also check his schedule making room according to your situation. Seeing you are properly cared for if you have issues. He rates100% Do not hesitate to make an appointment you will feel so much better after he treats your illness. Thank you Dr. K. Masri

Really, great Dr ..!!!! Perfect care, quick service and very friendly bedside manner. Excellent…read moreexcellent doctor.!!!!! Thanks Jeff w Soden

Went in to have them look a spot on my cheek that was a bit disconcerting and before I knew what…read morewas happing the nurse/PA/? was zapping something on my forehead with a laser. She said the spot on my cheek was nothing but was happy to charge me a few hundred bucks for whatever she did to my forehead. It's now 2 years later and the spot that got zapped has turned red and will not heal. I did not intend to leave a review today. I was searching for a dermatologist to take a look at this new problem area and ended up here.

was determined that Dr. Rauch would perform the procedure upon my arrival I provided my debit card…read morefor the co-pay. Now that my personal information had been captured I was also provided with a document stating that I would be responsible for any charges that the insurance would not cover up to the amount of $1500.00. This organization stated that they would have full access to my personal account and could make withdrawals at will and I would be notified via email prior to the withdrawal. At that very moment I felt extremely uncomfortable with the arrangement but thinking that I would be adequately notified I would be able to adjust accordingly. Here's where the whole program falls apart. Taking it from the top the first charge, a $25.00 co-pay was debited from my account on 08/16/2016. The second charge of $51.41 was debited from my account on 09/06/2016 and I was never notified. Approximately a week later I was debited with a charge of $104.00 again not notified. I caught this in process and asked it be stricken and a stop put on any further charges, (date cannot be provided because it is no longer on the ledger,) action was reversed. On 09/13/2016 I get hit a second time for the same charge of $104.00 and this time it has been processed, a temporary credit was issued and was reversed on 11/30/2016 finding no fault on the part of your organization. Now mind you, this organization hit my account three times in a period of only seven days with each and every time I have not been notified. Suddenly I'm an ATM for Christine Rauch! I reiterate, I was NEVER notified by email, (or any other form for that matter) of any impending withdrawal. Closer examination of the documents forwarded to me from the banking institution had revealed that one of their staff had input my email address incorrectly as baherden@verizon.net instead of the correct address. Given that this can prove to be a most critical factor it would behoove Dr Rauch and her staff to confirm this information rather than take it for granted. Clearly this organization deserves to be paid, I don't take issue with that. I take issue with this organization being paid at the expense of cleaning out my bank account and leaving me with not so much as enough cash to buy gas in order to go to work the next morning. I am currently 68 years of age, (was 63 at the time of the procedure.) I have an advanced education in aviation, I am grossly underemployed as well as under paid. Since I do live paycheck to paycheck these people have absolutely no idea what it's like to have your checking account cleaned out and you have to knock on someone's door at five in the morning hoping to borrow $20.00 so you can get to work? It's coming to the point where it's no longer a service for a fee, it's all about sucking someone's bank account dry. It's beginning to feel like it's a contest to see who can empty my bank account first. I understand that Dr. Rauch's husband is an emergency room triage doctor. Everyone should be justly compensated for their knowledge and intelligence. Between the two of them I'm willing to wager that together they are knocking down half a million a year. It's really a shame that they have to resort to unscrupulous means to accomplish their wealth. Having worked as a trained and licensed aircraft mechanic were my associates and myself are required to maintain and fly aircraft, were the aviation field to be handled like this office has handled my account there would be a bunch of broken aircraft, a whole lot of dead people and someone would most certainly be going to jail. The medical treatment was excellent, the way I was treated on the business side of the house is absolutely deplorable. If I had to do it again and was diagnosed stage four cancer I would turn and walk the other way rather than to be subjected to this kind of abuse. Brings new meaning to the aged term, "A license to steal." Makes me wonder if a crime has been committed?

Very knowledgeable and caring. Highly recommended. I am an octogenarian and have been with him for…read moredecades

I used to be a patient of Dr. David Stein's until December 2024. My care was terminated without…read morewarning and the excuse given was failure to establish a provider patient relationship. How can this be true when I had been a patient for 10+ years. I got labs, referrals, letters from him and his office. I believe my dismissal was retaliation because of wrongful behavior towards my partner. The termination came in a letter unsigned by The Physicians of Commonwealth Primary Care. I never did anything to cause this behavior towards me. What did I do so bad to be treated this way? Now, I am scrambling to find care. Dr. Stein is not the honorable person I thought he was. Stay away from this practice.

Dr. Boggs is a wonderful young woman and physician, and an even better diagnostician. She's…read morefriendly yet firm in challenging you to live a more healthy lifestyle.

Dr. Boggs is a wonderful and caring doctor. So glad I have her. This entire center is run well and…read morevery comfortable to come to.

A no star rating is not possible. The front desk staff for primary care were horrible, rude and…read moreworthless. Possessed terrible manners with zero customer service skills. Showed a considerable lack of empathy and compassion. Very gossip oriented group who did not care if you were within hearing range of their hateful comments about patients and potential patients. Let us hope they are not representative of the medical staff. Bon Secours, you need to fire the current staff and begin again.

The absolute worst!!!!! It takes months to get an appointment. I finally got an appointment, waited…read moreFOUR MONTHS for my appointment, only for them to tell me the day of, the doctor wasn't going to be in and I will need to reschedule. He's still not in. I needed a medication refill. I sent my refill request in only for a lady named Annie to write me a message in MyChart and tell me they can't fill my medication until I have an appointment. What am I supposed to do! These people are insane, incompetent, unprofessional and unorganized.