We worked with Neuse Tile through a contractor, Barrow Building Company, who turned out to be corrupt. While Barrow Building's issues should not be conflated with Neuse Tile, we did have several issues with NT. First, their quotes seemed inflated compared to industry standards. They did back off of some high quotes when challenged by us. The biggest issue was that they laid mismatched tile (different color shades) in multiple bathrooms and then covered the floors with paper making discovering the error only possible toward the end of the project. The mismatches were obvious and should not have occurred. To NT's credit, they did re-lay the tile at the contractor's expense, but it did create an unnecessary delay in the project completion, read more

We had a very positive experience with Neuse Tile. They're a local business and you can really tell they care about the quality of the work they do. The estimator took a lot of time with us asking about all the details-- there's much more involved in a tile project than we ever knew! And the installers were careful with our home and very gracious to be sure everything was installed just as we had planned. Even the man who delivered the materials was incredibly friendly and helpful. Overall, we're delighted with our new bathroom, and we know that Neuse Tile will be there to stand behind it. I included some close-up photos of the tile details so you can see the great work. read more

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Select tile. Tile done right. Next project! Kitchen backsplash project planned and completed hassle-free with great consultation along the way. Done! read more

here is the owner seeing the poor quality of the installation and instead of offering to correct them she offers a backhanded apology still trying to somehow blame us when the house was empty besides your crew. apology? we paid for this. . i did nothing but treat you and everyone with respect and have every email to prove it. im paying you it isn't my job to calm you down and deal with your childish antics. the owner!!!!!! what about the childish card???? you still don't get this is 110% your fault and 110% your fault for the way you handled it. trust you? i did and look what it looks like. pictures do not lie. read the other matching reviews. we have lost thousands and were forced to move into a mess of a home. 1/27/2024 In response to Neuse added comment. Paid in full to get you out of the house because you were damaging it. We were states away and contacted you the day we arrived and have many times but you will take the time to show everyone how you act. Beautiful home? So there it is the OWNER seeing those pictures thinks its a beautiful job. Look at the other reviews having the same issue and now on display here for all your potential customers to see. read more

Contracted to demo shower that had failed and to install a new tile shower. The sales resentative is very friendly and knowledgeable about tile and bath installation. Gave a general timeline of demolition, plumbing, and tiling. He allowed us to express concerns about why our new construction shower had failed after one year. The sales person insisted Neuse Tile doesn't put up with poor quality work on there jobsite. Demolition was done with care and cleanliness. The following day the plumber arrived on time and installed the new shower pan correctly in about an hour. We were really satisfied up to this point. Precision was taken with all folds and corners ensuring that the shower liner to function properly. Tile day was here and the tilers were on time for day one and worked diligently to pour the shower floor and assembly the tile backer. The moisture barrier was painted on the floor and 2 inches around the shower nook. I feel that was a good days work and I was willing to over look the fact that some of the tile backer board was damaged from hammering the fastners. I was less impressed the use of a tile hammer to make holes for the shower head and valve. We let that go too because install was still going smooth. Day two of tiling and the tilers were 30 minutes late. I understand traffic and things happen. That wasn't a big deal to us. The tile went on the walls straight enough. I get that things aren't perfectly square and it's an art. But I was more concerned about how waterproof my shower was going to be. Up until this point I had faith but I realized that manufacturers instructions weren't being followed for the DensShield tile backer. There was not a monolithic structure created behind the tile and no silicone was applied to the corners of the walls. I didn't know how this problem could be repaired. I let the installer know about my concerns and that I wasn't sure work could continue. He called Nesue and I let the work supervisor know that what we had discussed with the salesperson hadn't taken place and I wasn't confident in work continuing. The owner calls an hour later and wants to know why I feel the install has to stop. It wasn't a good conversation. Day 3 starts with the owner showing up and talking to my better half about some of the concerns. We decided to allow them to finish because a contract was signed. The job was done. Neuse says they stand behind their work. I'm not sure we will be letting them keep their word if there is a issue. read more

I picked Neuse Tile because of their long-standing reputation in the area. They were so patient with my questions and I absolutely love my new bathroom!! What started with an unexpected shower pan leak turned into a great renovation. They were busy so I had to wait on their schedule, but I'm so glad I did. The staff communicated well, and the installer was extremely talented (what he didn't say in words, he made up for in the details). I feel certain my tile is installed well and will last a long time! read more

We hired Neuse Tile Service to install our new bathroom flooring, and had a fantastic experience from start to finish. First, they took the time to help me choose the right color scheme so that it would match well with the rest of our bathroom renovation. I felt confident in their expertise and recommendations. On installation day, they arrived on time and got straight to work. I was impressed with the installer's professionalism and knowledge. He was friendly and answered some questions I had during the installation. The finished work was beautiful. Afterward, I followed up to ask some additional questions about cleaning and maintenance. They were friendly and helpful, sending me extra information and making sure I had all I needed. I'd highly recommend Neuse Tile Service (and in fact, have recommended them to several friends and neighbors)! read more

This is the first time I have ever reviewed a company online, but with the level of service provided to me by Neuse Tile Service on a recent job has left me wanting to protect other potential customers from suffering the same fate. I hired Neuse Tile Service to install a shower surround in my master bathroom. I am a single mother so my budget is limited, and I had been saving money for almost a year to get this done. Neuse Tile came recommended by a friend who has helped me with home improvement projects in the padt, so I thought i had no reason to worry...how wrong I was! Before Neuse Tile began the work (which had to be rescheduled twice) I did request a change from the original plan. I was told "No problem!" when I called to ask for this change, and because I had given Neuse Tile SPECIFIC measurements for the tile layout I did not believe that there would be a problem. When they did complete the installation, it was not at all what I had requested. The measurements that I had asked for had evidently been forgotten, and the installer did I what he thought was best for me. Although the finished product did look okay, it was not what I had asked for. I am not a confrontational person, so I asked my friend to call Neuse Tile Service for me. He did, and je ended up speak in with Nyle Wadford, the owner. He was told that Neuse Tile was not responsible for the screw-up because I had asked for a change from the original plan, and the installer was given two different sets of job specifications. It would seem to me that if there was any confusion about how the shower surround should look, the installer should have asked SOMEONE for clarification! Instead, Neuse Tile Service and Nyle Wadford are asking that I pay FULL PRICE for a shower surround that I never asked for! They have offere d to discount some other services that they performed, but Nyle is standing by the fact that he thinks I should pay full price for this incorrect tile job. NEUSE TILE SERVICE CUSTOMERS BEWARE!!! NEUSE TILE WILL DO YOUR JOB HOWEVER THEY FEEL LIKE DOING IT, REGARDLESS OF WHAT YOU ASK FOR, AND CHARGE YOU FOR IT!!!!! read more

Neuse Tile is by far the best professionals in the business and I recommend to all my friends to use them. Neuse Tile has completed a kitchen backsplash, a master bathroom with heated tile floor, a shower surround and floor with custom enclosures, and a guest full bathroom floor in two houses. Beyond that, Neuse Tile completed a beautiful wall in my commercial office cafe and the cafe floor. Part of the brilliance of their service is they will look out for what is best and will help communicate what is best practices for design and layout. They have gone the extra mile literally and figuratively, including driving to Virginia to get tile for one of our projects. Their staff are masters of their trade and artists - meaning you will not be disappointed by the appearance or long term wear of their installations. They have steered us away from bad mistakes and helped us make decisions to stay on time and budget with great looking results. If you need a professional, don't hire people just the cheapest person you can find to tile who watched a YouTube video, find someone like Neuse Tile who are true masters of the trade. read more

Paige and Nyle are amazing, any chance to work with this team is a chance to work with some of the best installers in the industry.

DIY stores and TV shows make it look so simple. The hard reality is that if you want a job as important as doing a tile project, this is one area I would turn over to the professionals. Neuse Tile has more experience in more situtations then the "experts" at the box stores combined. I was shocked to learn how much has to be considered when doing a tile project. Thanks to Nyle and company, that experience has led to a beautiful project that I know will last as long as the house! I highly recommend them to everyone who wants quality work done by true professionals! read more

Neuse Tile created our fantastic bathroom! The glass block divider wall is my wife's favorite because there's no shower door track to clean. We know the work is done right because of their certified installers and staff professionalism. They're the most established tile company in the Triangle, and the only ones we'd trust to do our tile projects. read more

We've used Neuse Tile for years! When we were first looking for a tile installation, I asked a number of builders in the area who we should chose. The first company each of them recommended was Neuse Tile. If you want the best service and the job done right, then Neuse Tile is your only choice. Prices have always been extremely fair and competitive. read more

I recently purchased my first home and renovated the bathroom working with Neuse Tile, and am THRILLED with the results. The bathroom is stunning, and it's all because of the amazing work of the Neuse Tile team! The marble tile installation was flawless and the workmanship is impeccable. The entire team is so professional, courteous, helpful and kind and they went above and beyond to ensure I was happy and understood the process. I receive the most wonderful compliments about the marble bathroom, and I highly recommend Neuse Tile to everyone! read more