Great service, my autopay was not working and they helped me with late fees. This is great customer service! I didn't even ask. Always sends a photo when job complete! read more

Paid for a Drain, pool clean, water refill and rebalancing of pool chemicals. They seemed to think adding a couple of chlorine tablets and some liquid chlorine was adequate. They failed to add any conditioner or calcium chloride. Very important steps when getting the pool balanced. I asked if they could come back and add those products they told me I needed to sign up for a maintenance program. I just wanted the full service I was sold on. read more

From the first phone call, to consultation, I knew we had made the right choice. They came back a week later and started on our pool and transformed it. It was night and day when they started. Our pool was green and after one visit our pool was sparkling clean and has been ever since. They come every week around the same time and we couldn't be happier with the switch we made. read more

Nevergreen Pools - Poop - Pool & Hot Tub Service Near Me - Shingle Springs, California

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Recently used Nevergreen for warranty service on my Polaris 360 pool vacuum. They returned the vacuum, installed and tested. The tech was not satisfied with the results so he took it back to the shop and returned the same day with the correct fix. The vacuum works great now. Excellent job, excellent service. read more

I've had Nevergreen out on several occasions over the last couple years to replace LED pool lights, a salt water generator cell and a circuit board on our pool and the service has always been friendly, of good quality and trustworthy. read more

Keoni came on time and was very professional. He was super knowledgeable about every piece of the equipment as well as the iAquaLink app. He not only got my system running, but helped me adjust the parameters to save money on electricity. He pointed out what issues might arrive in the near future and without trying to upsell just let me know what to keep an eye out for. I already have pool cleaning services, but will absolutely use Nevergreen pools for all my pool repair needs. read more

These guys were responsive, efficient and experienced. I am scheduled for repair within 3 days of contacting them.

My spa jets stopped working. Keoni came out and quickly ascertained what the cause was and got it working. we discussed possible improvements to my 21 year old pool from robotic cleaners to modern variable pumps. I highly recommend Nevergreen Pool Service. read more

My pool was turning green. I needed a little more help this year getting it cleaned up. They came out and gave me an estimate. I agreed to it. Then they sent me an email telling me I needed to approve the job online. Then yet another one saying they needed to have my credit card info for a one time job. They want you to pay up front before doing the work. I told them I would pay by cash. That I only pay when the job is finished. What a waste of my time and theirs. What kind of company doesn't accepts money for payment? I view this place as yet another company taking advantage of seniors. Stay away at all costs. I will also be contacting the contractors licensing board regarding payment before the job is completed. It is my understanding that this is against the law. From the states website: Contractors installing residential solar, constructing accessory dwelling units (ADUs), performing home improvement work, or rebuilding homes in declared disaster areas (including new home rebuilding) shall not receive a down payment of more than $1,000, or 10 percent of the contract price, whichever is less. Except for a down payment, the contractor shall neither request nor accept payment that exceeds the value of the work performed or material delivered. read more

The customer service was horrible. Our pool was down for almost 2 weeks and we weren't even notified. I left 3 regent messages when I just so happen to notice that it wasn't circulating. Even after being contacted by a manager nothing was done besides a diagnosis I already had to bring someone out for. I would not recommend this company if you expect communication and quality service. read more

I contacted Nevergreen Pools for a one-time pool cleaning, expecting a straightforward service. After dealing with the hassle of having them come out for an unrelated solar issue, they informed me they would need to return a week later for the actual cleaning. When they finally came to clean the pool, the results were disappointing. While I appreciated that they chemically balanced the pool, they clearly missed a few spots (see photos). Upon reaching out to the company, I was contacted by Robert, the service manager. His response was that the technician "brushed those spots vigorously and had little to no effect." His suggestion? That I clean it myself with a wire brush, risking damage to the pool. It was obvious they did not want to return to finish the job. Determined to resolve the issue, and because I wanted my pool clean, I used a handheld sponge pad (extremely soft) and easily removed the missed stains myself with little effort. I did this about 1 hour after the service. So, after paying $175 to "activate my solar," $149 for a temperature sensor, and $260 for the one-time cleaning, this is the service I received. I understand that everyone is busy these days, but it seems like some companies, especially pool companies, don't even complete the bare minimum tasks. They always appear to be in a rush to get to the next job as opposed to taking their time to complete quality work. I hardly expect perfection, but if this were my company I would find it unacceptable. Based on my experience, I would not recommend Nevergreen Pools and won't be using their services in the future. read more

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Jeff has great work ethic & most pleasant demeanor which is reflected in how the pool looks when he's done. I try to fill in between his visits but he makes that task minimal. We've been pool owners for almost 50 years, the first half of that time I managed the pool condition, the second half we've had it professionally done & Nevergreen offers the best service in this experience. The after-service email photo say it all & a nice touch. read more

When I called to get a quote, they came out and looked at my equipment and my pool. They made some great suggestions and began service right away. They have been very reliable sending an email when the pool has been serviced and am very happy with their service and the price is reasonable. read more

Awesome service. Great people! The best there is, in my opinion. This pool has never looked better. read more

Nevergreen Pools - Nevergreen's the best. - Pool & Hot Tub Service Near Me - Shingle Springs, California

Nevergreen Pools has an unsustainable business model. Over the last 2 years, our full service pool maintenance went from $125/month to $210/month. After the first year, we were hit with a 28% increas. The latest rate hike was from $160 to $210, a 31% increase and with no prior notification. When I called to inquire about the rate increase, I was told, "It's to get you up to par." Their model will not retain their customer. We're moving on and giving our business to a smaller start up company. I suggest you do the same. read more

Great team! Great work! Fixed my algae issue and my pool's never looked better. They came to the rescue after my previous two companies couldn't deliver. read more

Nevergreen took over from a prior company. After months of consistent service, Nevergreen allowed our pool to turn green 3 times within four weeks in the middle of summer, and frequently ahead of events and gatherings. Upon starting salt service, they incorrectly added too much salt, close to 5,000ppm, far beyond the manfuacturer's recomendation. We've lost confidence in their ability to stay on on top of service and fired them. *Edit after reading Kyle's response: this is a SHOCKING mischaracterization of what occurred. I don't know what story you've heard from your employees, but please give me a call so I can fill you in. You have my contact information. read more

Best pool service ever. They take care of every last detail so that we don't have to think about it. They send detailed weekly reports and photos, and when things go wrong (we had our pool sweep bag rip) they take care of those things too. Very friendly and absolutely fair price. read more

There is no one ever available to talk live on the phone when I call. I'm always promised a call back that does not happen. Seems impossible to get a hold of anyone. Not the customer experience I am paying for. My pool continues to be cloudy. The women who answers the phone is not helpful read more

We moved to El Dorado Hills in 2015 and before we chose Nevergreen Pools, we had been through three pool services, multiple technicians and even doing it ourselves. Our pool never worked perfectly and the cleanings left much to be desired with some folks even saying they cleaned when they didn't or rushing and skimping on service. Nevergreen pools does it all and very well for a reasonable price. They do pool service, but in addition, they do a great job optimizing scheduling, fixing and tuning pool equipment and anything else you need them to do; it's one stop shopping! We are extremely pleased with Kyle and his team and Kyle is very responsive for any of my special needs or questions. Nevergreen is a superb value if you want your pool to stay clean and operating properly year round. read more

Nevergreen has been excellent. Their customer service is great, and my pool has never looked better!

Kyle and his team have been servicing my pool for over a year and they have done a great job. Kyle is thorough and prompt in getting back to me via call or text. He completed several repairs on my pool and spa equipment and all work great now. Professional service, would recommend to anyone looking for a solid pool maintenance/repair company. Awesome job Kyle!! read more

I have had no less that 4 pool service companies in 8 years. Most of them were impossible. Didnt show up, bad attitude, tweekers. I could go on and on. I am so happy with Nevergreen and Gavin spends a lot of time at my pool [not 10 minutes like the other services]. It looks the best ever! They also send you a report and photos after the pool service. Highly recommend!! read more

I'm pretty unhappy with this place. They had me wait a whole week to come and check on an urgent matter, which is fine. But, they called me day of, to tell me they don't service my area. Then proceeded to tell me they would charge me way more than everyone else because of it, instead of taking care of their own mistake. I think these people are super unprofessional. read more

A bit more pricey than our prior company but it's well worth it. Never green takes pride in their work and does a great job. They have a knowledgeable and friendly crew. read more

I had some Pentair lights fail which are covered under warranty. The first company they had contact me was JC Pools and the tech complained about how how crappy of a job this was for him and that Pentair was a pain for him to deal with. I then contacted Pentair to see if they could link me up with a different pool company and they had the guys at Nevergreen pools contact me. The lady that contacted me to make the appointment was super professional and they were able to get me on the schedule within days. The tech that came out was a younger guy, who was was super-nice and actually knew a lot of information about pools in general. Nevergreen was on it through the entire process, which is a huge change from most of the other local pool companies, so for those reasons I strongly recommend them and will definitely be contacting them next time I need help with my pool. read more

I switched over to Nevergreen last year because others were not getting it done. Kyle listens, responds & communicates. The pricing is fair and the attention he takes work for us. He has become a valuable member of our household team. read more

Nevergreen Pools - Kyles Office - Pool & Hot Tub Service Near Me - Shingle Springs, California

Called Nevergreen Pools from a recommendation from a local Placerville pool service that was filled and not taking new clients. I'm so glad I did! Keirsten answered the phone and immediately helped make me feel better about this 911 pool situation. My husband and I attempted to do a DIY pool service on our pool at our home we just moved into and thing after thing kept going wrong. We ended up needing to call for help and I was positive we would be waiting days for an appointment, but Keirsten quickly called someone and got us a same day appointment- guys showed up within an hour! 2 of the nicest guys came to help fix the problem, replaced broken parts and even helped my husband to understand the way the parts worked, showed how to heat the pool/spa and were so kind and helpful through it all. We have never owned a pool before so this is all new to us and they made the experience so wonderful. Turned our hectic day into a great one. We are signing up to have them maintain our pool monthly now because of the stellar service we received! Wish I knew the guys names who helped us, I think Kyle and one other guy! 10 stars if I could! read more

Kyle and staff have been servicing our pool since last summer. Kyle is extremely knowledgeable and promptly fixed a few issues that the previous pool service guy missed and ignored. Very pleased with the diligence and professionalism of the weekly routine and annual tune up maintenance services. Our pool is sparkling clean and "Never Green". Highly recommend! read more

Kyle is great! My family just moved to a house with a pool and my husband wanted us to figure it out ourselves.... well, that did not go great. Enter Kyle. He was the first of 4 different pool places to answer my call and came early the next day. (He is exactly as the other reviewers state ) Responsive, reliable, knowledgeable and informative. He went straight to work educating me about our equiptment along the way. This was especially appreciated by me since we are hoping for a certain amount of self sufficiency in the future. I will absolutely be a loyal customer of his and would highly recommend his company to anyone looking for a solid win. read more

Never green has been servicing our pool for a couple years now and we couldn't recommend them more. We needed a new pool pump last year and Kyle gave us numerous quotes and helped us choose the right one. It was installed quickly and demonstrated to us. Such nice and professional people, highly recommend. read more

As a new pool owner, I had no idea how to care for a pool. I contacted a couple of pool service providers for quotes. Kyle was the only provider that actually responded to my inquiry and provided a fair monthly rate. I have used Nevergreen for the last year and I have to say that my pool always looks great. I have had so many questions along the way and Kyle is always great at responding and has gone above and beyond on many occasions. I would definitely recommend him if you want your pool to be clean and have great customer service! read more

They have been servicing our pool for close to 8 months. I have never owned a pool before and had a few questions pop up and they have helped answer all of them. They are quick to respond and have never missed their weekly services. read more

Always prompt to respond to texts and calls. ExtremEly knowledgeable and helpful in helpiNg me understand how to maintain my pool year around. Always keeps me in the loop on telling me whatt he's doing and teaching me things I never knew. I would highly recommend Kyle and Nevergreen Pools. read more

We've been very pleased with Nevergreen Pools. They have solid and consistent service. I appreciate the simplicity of their invoicing and the friendly service techs who have been kind to answer some of my questions about pool ownership. read more

I've been using Nevergreen Pool Service for about a year and my pool has never looked so good. Kyle Peter the owner is doing a super job I highly recommend this company. read more

It was so hard finding a pool service that would take on a new client, let alone one that didn't cost a fortune. We've had Nevergreen pools for about a year now and no complaints. The gentleman that came out to give us an initial quote was very informative and asked about our dogs and if they'd ever be out. Our dogs are spoiled and only go out if we go out but it was nice that he asked and they were willing to accommodate either way. They come weekly in a 3 or 4 hour time window and send us a picture and follow up email every week. We've had some issues getting auto pay set up but I don't fault them for that, they use a third party provider. Each time I've called when I notice my card hasn't been charged they take off the late fee and correct it. I don't mind issues as long as they're resolved the right way. They also keep an eye out on our pool equipment and let us know if anything looks like a potential issue. They take the hard work and trouble out of having a pool and we greatly appreciate it! read more

Standard pool service can be like visiting the dentist for a cleaning- necessary, but not exciting. It isn't until you find someone who truly cares about their craft that you realize how different it can be. Our pool isn't just clean, it sparkles. Recommendations for improvements are made, but not pushed. Service is consistent and my needs are considered proactively. Kyle's attention to every detail demonstrates the difference between a pool company that is focused on churning pools vs. the concierge service that comes from an owner who takes pride in their results. Highly recommend. read more

We recently moved into a house with a pool that has had more than it's fair share of problems.  We had a leaking filter that needed to be replaced, some other miscellaneous leaks, and a malfunctioning propane heater.  For each problem that we had, Kyle responded quickly, efficiently, and very cost effectively.  The standard pool cleaning and maintenance has been great since we started using Nevergreen Pools.  Our pool always looks perfect.  Our young kids always run out the door to pester and chat with Kyle when he arrives for our weekly service.  Kyle takes the time out of his day to engage with them.  I don't need that from my pool service, but I think that it shows how great his customer service is when I'm sure he has lots of other more important things to do.  I would recommend Nevergreen Pools to anyone with a pool. read more

Great business however im reading these reviews and cannot help but feel singled out never got a (prompt phone call back) I still have yet to hear from them im not sure i want to at this point ive already started another service they seem to be prompt read more