I wanted to give a shoutout to Rich at Auto Connections/NJ who replaced the touch screen for my…read moreson's Cadillac ATS CUE entertainment system today, as the original screen had lost its' sensitivity to touch, rendering it completely useless.. Cadillac would only consider replacing and re-programming the entire unit for nearly $2,500, and every other place that I called wanted no part of even looking at it.. I called him yesterday, explained the problem, and he not only fixed it today in less than 3 hours, but he used the replacement screen that I had purchased myself on Amazon, and charged me only a modest amount for labor.. It is now good as new.. I couldn't be more pleased.. If you are in the market for what he does definitely hit him up..

I am now downgrading my review back to one star. Last week, Rich contacted me via text message to…read moreexplain to me the reason why he didn't contact me back. It was, and remains, a completely valid reason. He had some family issues to attend to and I agree that is more important. Unfortunately, his demeanor towards me since then has been confrontational. Rich has demanded that I remove this review and threatened to involve a lawyer in the matter. I have been nothing but understanding with him. Posting truthful and non-slanderous information to a public forum on the Internet regarding this business is protected under the First Amendment of the Constitution of the United States (see: Reno v. ACLU). In addition, I am of the opinion that Yelp! reviews are supposed to be honest reviews from customers regarding their interactions with businesses. I understand that Rich is upset about my leaving a 1-star review on his business. That is why I gave him three stars and the opportunity to earn my trust back. As I told him, judging by the other reviews on his business, he should have easily been able to earn some cash and get his other two stars. He chose not to do so. Instead, he threatened me with legal action for leaving an honest review of my interaction with his business on a public site. My final comment on this business is a word of caution to other potential customers. Rich is an interesting guy. If you are not prepared to be berated for disagreeing with his views on public discourse, I might suggest looking for a different installer, which is a shame because I hear he does good work.

I didn't get the answer I was hoping for today... ... what I…read moregot was professionalism in the form of a referral to a resource that will be able to provide the complex repair that my car's integrated system requires. Thanks to Mike and Becky for your honesty, expertise, and professional integrity. You're the BEST!!

Mike the owner is honest and does qualify work.He does not push you to get extra things done.He…read morewill advise you in advance to monitor certain car repairs that may needed in the future! Clean,efficient and reliable.

I brought my Mitsubishi truck to him for electrical diagnosis. My battery kept dying and no one…read morecould find the draw. I took my truck on Tuesday. I had to pay a $101 diagnostic fee up front before he did anything. He had my truck all week and did nothing. He said that I needed a new radio. I spoke to him on Saturday morning and asked that he disconnect the wires from the radio and I would schedule an appointment to bring it back. I was clear THAT I NEEDED MY TRUCK over the long weekend. He said that he would call me when he disconnected it and I could come pick it up. I called him at 3pm and got no answer. He didn't call me and he closed and went home for the holiday and I was unable to get my truck. I called him This morning 12/26 and he answered the phone claiming that he wasn't open but I could hear the auto tools in the background. Take your vehicle to him at your own risk. Carlos is a liar and completely unreliable! How do you have someone's vehicle for an entire week and do nothing?!!!

Carlos and his staff are honest, kind, and great workers. I have been using their services for 12…read moreyears! I even drive 35 minutes just to bring my car for them to service my car. Carlos is the best car doctor in NJ! Thank you everyone!

Dishonest Auto Repair Shop - Overcharged and Poor Communication…read more I had a frustrating experience with this auto repair shop. After the service, I asked for a receipt and was told it would be emailed. A day later, I still hadn't received anything, so I sent a follow-up email--no response. I had to drive all the way back just to get my receipt. When I finally got it, the receipt was vague and unprofessional. It didn't break down the cost of parts and labor--instead, everything was lumped together. They charged me $100 to replace an engine oil drain plug cap and "diagnose" the issue. I looked up the part on the dealership's website--it costs just $12. You do the math. This kind of lack of transparency and excessive pricing is unacceptable. I wouldn't trust them again. And I just realized the receipt had actually been created that same day ( the day I drove back)---meaning they didn't even prepare it after my service like they said. That's incredibly dishonest.

Maycol, Kerwin, and the other staff are great. I've gone to them four times on two different cars:…read morea Volvo XC60 and a VW Jetta. Excellent work, friendly service, good communication, no bs. Prices better than other places in the area. And they often get things done the same day. Like most auto shops, they have a waiting area with a few chairs to sit and work. Plugs available if you have a laptop. Can also walk to the strip mall next door in three minutes while waiting; many places there to sit, eat, and get groceries.

First time at Rago Auto. Didn't realize that this neighborhood place was great! Great service!…read moreThanks to John for a job well done! Will be back when in need! Will recommend also!

The best shop around. They care for you car like it's one of their own. I'm lucky to have found…read morethem, I was advised by another shop that my repairs were going to cost thousands. Went to Rago, they not only solved the problem (and for a reasonable price, less than a quarter of the price from the other location) I had it back in a day.

I called J & J Automotive for a quote on a complete brake job, and they kindly squeezed me in. I…read moredropped off my car, went for a quick bite, and returned to the shop to continue waiting. When I got back, they had just determined that I didn't need brakes after all. Instead, they fixed the sound of metal on metal that usually signals worn brakes--but my pads still had plenty of life left. This wasn't the first time Joe put honesty before profit. On a previous visit, he sent me to the dealer because my issue was likely under warranty--turning down business to save me money. Both times, he charged me next to nothing, and honestly, I felt guilty. I first met Joe because he did amazing work for my son, and now I won't go anywhere else. Twice now, he's had the opportunity to do unnecessary work, and twice he's proven his integrity. I even told him most places would have just taken my money. If you're looking for a trustworthy, skilled, and honest mechanic, J & J Automotive is the place. Joe is a blessing!

I do not like their SHADY BUSINESS PRACTICES. I called and…read moreasked for a quote on a synthetic oil change for a 2019 jeep Cherokee and they quoted 74.95 for 5qts I thought okay 74.95 plus tax isn't too bad. Ill do it. Made an appointment for a couple days out. Took about an hour for them to do it. When I went to pay it turns out they're charging an extra $9.50 because my car needed 6 qts instead of 5. I specifically asked for a quote on MY make and model car and they quoted 5 qts... Wait it gets better... They also charged me an extra $14.95 for an oil filter!! $3 for oil disposal and $1.99 for shop supplies. Never in my 20 yrs of driving and getting oil changes have I ever had to pay extra for a filter, shop supplies or to dispose of oil! THEY ONLY REVEALED ADDITIONAL CHARGES AFTER THE JOB WAS DONE WHICH WAS DONE ON PURPOSE TO DECEIVE ME CONSIDERING THE OIL AND FILTER COSTS $38 BUCKS. So the original $74.95 turned into over $100 QUOTE YOUR CUSTOMERS ACCURATELY BEFORE YOU TOUCH THEIR CARS. Would have gotten 5 stars if I paid what was quoted. It's not about the money, it's about integrity and transparency.

An excellent shop! Fair, professional, efficient, and just an overall great experience every time.read more

Jeff is a friendly honest & helpful guy! We had a punctured tire which he patched quickly and at a…read moregreat price. He was also very helpful in referring us to another shop for some exterior damage to our car. He informed us that he's been here for 37 years and it shows! He was very welcoming to my husband and I and was very understanding when I thought we could pay with card but he only accepts cash, allowed us to return with the cash next day. This will be our go to if we ever have any other tire/car issues. Thank you Jeff & good time auto!

Jeff and his team have been lifesavers in more than one occasion for all three car-owning arms of…read moreour family. Great work, honest and accurate estimates, no pressure service. Also very informed and helpful insight into the variety of issues that come up with cars ranging from compacts to SUVs in our family. not oy that, they've been a reliable, steadfast support to our elderly parents, bending over backward to help them out in emergency situations. Highly recommended -- so much so, that famiky in Brooklyn bring their cars here to get serviced. Easy five stars.