This place deserves more than 3 stars for sure. Customer service was solid-- offered refreshments and got me checked in quickly. Alexis was amazing. Absolutely an expert in her field and loved she was so present for the consultation and throughout my appt. She heard my (not the greatest) ideas for what I wanted (straight, thin, long hair, layers and face framing, she also added front facing highlights) and just took it to the next level with her ideas and execution. Always a plus to find a new hairstylist after 3+ years, COVID and moving far away from your old stylist. Will definitely be returning to see Alexis. read more

I asked for highlights to elevate blond but ended up with brassy dark hair. The experience was horrible--rude and disrespectful hairdressers, and the atmosphere was the worst I've ever encountered. I originally went in for Zane, the colorist, but was told, "He's no longer here," and was assigned to the rudest hairdresser, Desi. When I raised concerns with the manager about Desi being unclear on the services and pricing, Desi yelled at me. Unfortunately, when I sent my feedback via email and the manager called, they lied and further discriminated against me. She was specifically focused on price although I reached out about brassiness and using wrong colors for my highlights. She even said usually clients pay in her salon for highlights $330. I do believe these clients are victims of wrong services provided at New Beginning Salon and advertising, including myself who overpaid for destroying my hair. Another great haircut I once received there was from a different stylist who is also gone. It seems the place can't maintain integrity or provide professional services consistently. To make matters worse, when I asked the manager to fix the brassiness or issue a refund, she hung up on me. read more

I purchased my mom's hair products at this salon. One of stylist (Katherine) really awesome explanations to us. So appreciate it. I would like to purchase Shampoo and conditioner and i expected to get pump of them. But they told me i have to pay for $1 each. So i am not purchased shampoo and conditioner. You know if you purchase AVEDA online, you NEVER PAY the pump!!!!!!!!! However the katherine was good explanation to us, We purchased three firm hold sprays and those (pics). On the way home my mom thought the smell is not good her so she wants to return it. (NEVER USe it! Just use sample) I back to store (only 1 Hrs between), asked return. They told me they only return STORE CREDIT! What?????? When i purchased the products, they NEVER, EVER explain about it. Why only store credit? I was really frustrated so asked refund to my credit card. Because my mom never purchase those store and i do not need store credit! Finally they refund my money back to my credit card. BUT i was really UNHAPPY about it. You should explain before purchasing and should write down. I purchased from ONLINE, Free pump and samples! read more

New Beginning Salon Spa - Hair Salons Near Me - Hillsboro, Oregon

I just had the most amazing pedicure by Lindsey! I did the stress relief gel pedicure. The pedicure area is quiet and tucked away from everything. Lindsey suggested a beautiful color of polish I would never have tried and I loved it. She is also very talented with nail art. I will be going back. read more

New Beginning Salon Spa - Hair Salons Near Me - Hillsboro, Oregon

I wanted a spiral perm for my naturally gray, mid-back length hair. I had a consult with Desiree a month before, and we decided on a loose spiral. I got the 'spiral' August 6th. It turned out kind of beachy-wave looking, but I was told perms weren't what they were like in the 80's, and figured the curl would show after I'd washed it in 2 days' time Well, I ended up with slightly wavy hair, with straight pieces here and there. I made a consult appointment for August 13th, one week later, to see what they could do to fix it. Desiree sat me in a chair and some other lady, possibly a manager, stood there at her station, leading me to think they have created a protocol for unhappy customers, due to this happening so often! I told them I had asked for a 'spiral.' Desiree said I had asked for a 'body wave.' LIE! Those words NEVER came out of my mouth. The 'manager' lady asked Desiree what type of perm she gave me, and Desiree replied "A creative perm." What the heck is that? Do a Google search; it doesn't exist. She also started twisted strands of my hair and proceeded to tell me that "you can't just let a perm go, you have to twist it to get a spiral." I answered "But what about those other people with spiral waves?" She said those people didn't have perms. I had long straight maintenance-free hair. I wanted a spiral perm so I could wash, scrunch and go. No, Desiree said - you have to style a perm. This is the first I've heard that! She showed me how I should take little 1/2 inch pieces of my hair a twist each one with 'product 'on it, and instructed me that you had to do this with a spiral perm, otherwise you'd have a frizzy mess. I sure wish she'd told me that when we had out initial consultation, as then I would NOT have gone ahead with a perm! She didn't mention that when she gave me the perm, she was more focused on trying to get me to buy 'product' after she finished. I asked for a refund. "We don't give refunds" She charged me $156 and I tipped her (like an idiot) $34, so $190 is what I paid to log as many bad reviews and warnings about this place as I can. I'm shocked, because I've been going to the Murrayhill and Hawthorne Dosha Aveda salons and now think they must not be affiliated, as those salons do thoroughly amazing, professional work. read more

New Beginning Salon Spa - "Spiral Perm" from New Beginning Salon and Spa Beaverton :-( - Hair Salons Near Me - Hillsboro, Oregon

I started going back here after the pandemic because they sent me a spam email. I called them, explaining that I stopped going to them because the unskilled person they last put me with did not fully color my roots. (I had to go back then and they re-did it for free because they could easily see it was poorly done.) The owner explained to me that the person who did my hair was gone, and that they knew she was not a skilled hairstylist. I agreed to return on the condition they put me with someone very experienced with color. They put me with Marissa (OK) and then Alexis, who did a fairly good job. A week before my last appointment in July, they called me to tell me Alexis was not available the day of my appointment and rescheduled me for the following week. They did not tell me Alexis had quit until I arrived for my appointment. (Nice.) They put me with Jordan, who stated she didn't know how to do my color (this should have been my first clue this was not going to turn out well.) I told her that she SHOULD be able to, as the hairstylists write down their client's formula typically. She then offered to "pull it through" and said it would look good. I am not a hairdresser, and told her that this was good as long as it looked the same color. I had to tell her when she was washing my hair to completely wash the back of my head, because it was clear she was not getting everything. When she finished and turned me around to look at my hair, I was shocked. When I walked into the salon, I had a warm medium brown with highlights, and now it was BLACK! I was not happy, and told her this was not what I expected. She proceeded to tell me my hair was porous and in her exact words said, "I'm sure you will grow to love it." I went up to the counter and changed my next appointment to someone else (anyone else.) Fuming, I went home and showed my husband, who was shocked. He took pictures of all the dye still left on my hairline and on my neck. I immediately called the salon because I knew this was not just me overreacting, and asked to speak with the manager. The salon had just closed, and the person who answered the phone said she would have Shari call me back. I explained how unhappy I was with this service, and that I wanted to have my hair put back to the same color it was. Shari called me back the next morning, and said she could get me in Sunday to fix my hair with a color detoxification. I expected this would repair my hair to the correct color. When I got there, Shari and another woman looked at my hair, and proceeded to tell me that I really should have understood what Jordan meant by "pulling through" and that because my hair was porous it came out darker than what it originally was. I explained that I am not a hairdresser, and that I am more than happy to pay for a service, but that I expect to get what I pay for, and that I could have done a better job with a box from Fred Meyer. They did not disagree, but said they did not have time to do anything then but detoxify my hair to bring it down a step in color. (Why didn't they tell me this when I spoke with Shari on the phone?) The person who "detoxified" my hair simply washed it twice with a shampoo that barely took out any color. Shari and the person who washed my hair stood there and proceeded to tell me how much better it looked as the shampoo took it "down a half step." I did not agree. She half dried my hair (she didn't have time to fully dry it, she said), and Shari told me that next time I came in they would fix it and put in highlights. A few days later I called New Beginnings because I realized I was not going to be able to make my next appointment because I was out of town. The receptionist I spoke with forwarded me to Katie. As I tried to explain calmly to Katie that I needed to reschedule to have my hair color correction back to the original color, she continuously interrupted me and proceeded to gaslight me, telling me that I was interrupting her, that she was going to hang up on me, and that "she was going to tell me what she was going to do for me." (What the heck does that mean? I'm the customer.) She told me they did not intend to correct the color, just add some highlights (to the mess they created) and she would call me back later when she could "calmly speak to me" and hung up. She was incredibly rude and condescending. She called me back an hour later and told me that she didn't like how I acted with her people (i.e. I was not satisfied with the service I received) and that she felt it was just best that we "cut our ties." She said she would refund $170 of the $246 I paid and remove my credit card from her file. I told her this was fine with me. This place is always dead, with hardly any people in the salon, and there is a good reason for it...the word is out of their unskilled employees and bad business practices. I have now found a new stylist, who is much more professional and knows her stuff. read more

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Called a week in advance to set up an appointment for my niece who is turning 13. Told them I live in a different state, this would a birthday present for her so she would be coming in alone and I would call day of to put down my credit card info. All is well, as far as I thought. Come the day of and THEY CANCELLED HER APPOINTMENT because they didnt ask me for a phone number!!! The meek manager had little say except he would keep an eye on the books for a cancellation. And stated they hadn't had any cancellations that day or day prior. They dont value customers, dont honor appointments, and have nothing to say for themselves. Disgraceful service and I'm left dealing with a distraught 13yo girl states away, shame on this salon. read more

It's really not appealing when a business has their staff write fake, annoying reviews. I made a haircut appointment here for some stupid reason a few weeks ago, and didn't even show up. Yeah, I'm that kind of person... But only because they told me to go online and look at the stylist I was paired with. They refused a same-day appointment, although it wasn't busy. And I left feeling annoyed, but it didn't hit me until that night. I didn't like any of the info on their website for their staff members. And I was annoyed with the girl I was set to have a haircut with just reading about her. Her information said her specialties were "blonde hair" and "short cuts" and her hair looked like straw. Plus, her favorite movie is probably Mean Girls. That made me wonder WTF they were thinking pairing me with this stylist at all. I have dark brown, long, curly hair. And I look angry. All the time. See this face? Pair me with a badass bitch with a fro. That's all. They called me 5 minutes BEFORE my appointment time and left me a rude voicemail saying, "We have a 15 minute cancellation policy, so you need to reschedule." I will not be rescheduling. And you will not be stiffing me with your outrageous prices. read more

Loved this place at first, then noticed that the price does not match the quality/level of professionalism at ALL. Got my hair highlighted by a senior stylist, who offered to give a small touch up to my pixie cut(a few snips here and there-under 2 min.) When I checked out they had charged me for a whole haircut!!!! This was not communicated to me at all, and it seriously was a few snips she had offered to touch up. I got them to charge a "men's trim" but should not have been charged AT ALL. I was already paying for expensive color. Had a haircut scheduled, got a call last minute to reschedule because the stylist was sick. Called the day of the reschedule to see if there was any way they could schedule a color as well. They didn't even have my rescheduled appointment in their books!!!! I had canceled another appointment to make this work, and the couldn't get me in for another WEEK! Totally unaccommodating, unprofessional, and unapologetic for expensive prices. Save your time and money! read more

I have been going to New Beginnings for 10years+/- and have been pleased with the service provided. Stylists come and go, appts may need to be moved, someone gets sick. It's the way things go and New Beginnings has always been accommodating and flexible to meets my needs and have been upfront to let me know about any changes. My current stylist A. is kind and does a great job and M. at the front desk is awesome. I love the "extras" the AVEDA experience provides. read more

New Beginning Salon Spa - Hair Salons Near Me - Hillsboro, Oregon

I have been going to this salon spa for nearly 5 years. Recently, one the managers (Terrie) seems to have it out for me. A few months ago I called to make an appointment and she informed me that they were raising the price of my service by $11 because of some stylists that take longer to do my hair. My hair has been the same the entire time I've gone here. Yes, there are a few stylists that take longer than 45 min to blow out my hair but why is that my problem? I argued and she said that if a stylist ends up taking more then 45 min to do my hair, they will charge me. Ridiculous. Luckily most stylists are great and do it in 45. Today I went to get my hair done by Jordan, she's amazing. My family experienced a tremendous loss this weekend and I wanted to get my hair blown out so I could breathe. I arrived on time for my 2:15 appt. I went to check out at 3:02 and Terrie told me it would be $56. I asked why and she said that I was being charged for an hour because my appt time went over. I said that I hadn't, Jordan always does it in 45 minutes and Terrie argued and said that she had went and watched the camera to see what time I came in (what!?!?) and knew Jordan had taken me back at 2:14. I was still confused and said I had gone over in my time by 2 minutes because I had talked to Jordan for a minute when my hair was done and they were going ot charge me $10 for that and she said, no, it's actually $11. After I finally made her see that my appointment was NOT an hour like she kept arguing, she finally said that she was wrong and charged me the correct amount. She is the ONLY person and stylist that ever hassles me about my hair. She claims that the time it takes to do my hair isn't fair to the stylists and she's gotten complaints which is bull. After a weekend of grieving, this was a really defeating experience. I love the stylists but the treatment of this manager is hostile and she clearly is checking the cameras for when I get here so she can attempt to overcharge me. I am a faithful customer, I don't understand the poor treatment. **Stylists and front desk staff are wonderful, however hostile management will make me likely not return. read more

I emailed a week ago to schedule an appointment for my daughter as a surprise hair spa day, since I was visiting from out of town. Mikian was terrific, gave me a list of services,prices and tried to get me the morning appointment on Saturday. He told me 11, and I'd already told my daughter the time, before he emailed back to say it was gone. He moved her to 12:30 and I booked mani and pedi for us both to fill the time. I have to say that Gayla and Sofi were terrific. The most enjoyable mani pedi I have ever had. I wish I'd taken a before shot, to show how nice ajob she did on my poor neglected feet. Jessica did a very nice job on my daughter's belt length hair trim and blow out. We were very happy with our girl day and the services we received. I will definitely be back, next time I fly in from Los Angeles for a visit. read more

New Beginning Salon Spa - Gayla did a great job on my poor neglected feet. - Hair Salons Near Me - Hillsboro, Oregon

I love them. Alexa is the BEST! If you trust these professionals to do what they are trained to do, put yourself in the hands of the experts it will REALLY pay off! Thats what I did and I couldn't be happier. My husband of 12 years told me this is the best he's ever seen my hair look! read more

I received a cut and color from David and it was amazing. The consult was perfect which resulted in a perfect cut for my lifestyle and a nice color and set of highlights. I have been going to Aveda salons forever and look the atmosphere and rituals preformed at this one. I highly recommend David and New Beginings , I can't wait to try out other services. read more

I was recommended by my twin sister. I had been reluctant to go try a new stylist but my sister Insisted and booked me an apt. Alaina, I wish you had done my wedding hair!! You did an amazing job and I felt so glamorous. You have an amazing personality and did an amazing job!! read more

New Beginning Salon Spa - I love Hollywood glam and she made it (Alaina ) happen!! - Hair Salons Near Me - Hillsboro, Oregon

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Aveda is a great product, however the stylists at New Beginnings don't know how to do blond. I had been a client for years, and the colors kept getting worse and more expensive. On my last appointment I asked for natural blond and walked out with dark brown hair!! And it's overpriced, $250/haircut and partial color. Not even a full color! To make matters worse, I did not confirm an appointment and the owner Cherry charged me $95, for a service I never received. While it's a nice set up and great products, the service year over year gets worse and worse. Do not go to New Beginning Salon Spa if you're looking for a blond color and definitely don't leave your credit card on file. read more

This is the only salon I've been to in the Portland area since I moved here... I've been a client for about 2 years. My usual stylist had left so I saw Alexis for the first time today. She did AMAZING!! Asked all the right questions and we connected wonderfully. I have long thick hair and got a cut and full highlight - exceptional job. I took a few photos in and we worked toward one; she said she wished a color popped better but I honeslty really love what she did. Kuddos for intuition, babe! See you next time! read more

New Beginning Salon Spa - Hair Salons Near Me - Hillsboro, Oregon

Worst hair coloring job that left my scalp dry for weeks and with scales. Would not have published a review if customer service is ok. I asked them to find out what they did differently from my prior Aveda salon, so that I won't use the same products or process again. Did not even receive a call back, though the person who called promised to do so read more

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Great location and a nice salon but I feel that if you are not labeled "the in crowd" or have a lot of money you won't feel comfortable here. I have been going to Aveda salons for a long time. And most are very down to earth and feel comfortable.This salon has way to many rules and they have you fill out a questionnaire before your service. I found that odd. My cut was ok..there was a bit of a gap in understanding what I want..and they won't go the extra mile because they are limited to what they will perform cost wise. That doesn't settle well with me when they charge a high price. And be warned..if you don't cancel your appt in 24 hrs of it being scheduled and they have your credit card on file, they will charge you 100% of your appt. read more

I walked in with out an appointment this morning after I called them and asked if they take walk ins. They said they did and I can come in anytime. I am here for week from out of town and did not have a car so I walked over from our hotel. When I walked in to say I wanted a haircut the receptionist told me the earliest they can take me is 3:30. I explained that I called a little bit ago and was told I can come in anytime. She said "sorry." Get your facts together before you inconvenience someone again. Obviously walking in is not an option. read more

I went here before a company holiday party for a blowout and was very disappointed. I have pretty curly hair, but it can easily hold a blowout for days with enough tension and heat. This one barely lasted the 6 hours through the party. When I called, I let them know that I have curly hair and the stylist may want to account for an extra 10 or 15 minutes. They added on a hot tool style to the appointment instead of just scheduling a buffer. The only tools used on my hair were a round brush and a hair dryer. They ended up charging me for both services anyways and when I made a comment about it being the most expensive blowout I've ever had, she dismissed the comment with and vague reference to the "all of the premium products" they use. I love Aveda, but blowouts in Aveda salons do NOT cost $58. TL;DR: $68 (incl. tip) for a basic shampoo/blowout that didn't last through the night was a major bummer, but the stylist was nice! read more

This place has the customer worst service ever, the service they provides is AWEFUL and not even close to worth the money. VERY POOR QUALITY

I spent 5 hours for my full service spa day and what a magical treat it was. Gayla started with an amazing facial. Karen then gave me a full body massage....she is very good at what she does - strong hands that left me feeling like a noodle. Gayla then finished with a pedicure and manicure. I was served a nice lunch and mimosas throughout the day. I really love how comfortable I felt while I was here....very professional and relaxing. Looking forward to going back!! read more

Don't go here. Awful customer service. I called nearly a month in advance to schedule a hair appointment. When I came in, I found their front desk receptionist scheduled the wrong date. The woman at the counter never apologized or took ownership for the mistake. She shrugged and offered me another appointment two months down the road. I don't offer my patronage or dollars to people who don't acknowledge their mistakes or even try to make them better. Find another place who will make you feel like a valued customer. read more

This is a tough review to write, but I am a big supporter of the importance of truthful and honest reviews since we use these to base how and where we go to spend our money. I am giving them 2 stars over the original 1 since the owner was kind and able to refund most of the cost associated. My biggest problem is how I was treated and how much longer my hair is going to take to get to my dream color. I had been in touch with Alaina for a good deal before our appointment and have actually gone to her for hair and styling in the past before she was at this location. She did well but does seem to have some issues with color and time management. Attached is the picture of how my hair turned out (left) and the promised and attempted color (right). I have no idea how she managed to go so far off base and the terrible red undertones are the absolute farthest of what I wanted. I mentioned how it looked too pink/red towards the end of the appointment as she was finishing up but she said she did a strand test and it should be perfect. She was rushing me out of the chair since she had another client which meant I had to leave a $200 hair color appointment with wet hair. As I was paying, I felt unhappy and anxious but was so rushed and flustered I just paid. I went home and cried to my husband and realized how much of a ridiculous first world problem is and decided to message Alaina and tell her how I felt. She would not accept responsibility, said she would have to book me out "a bit" to redo and then said the picture had dark lighting so she didn't even acknowledge my concerns. I got an email from Aveda asking how my appointment was so I replied honestly and gave a poor review. Alaina has since blocked me on social media for speaking my truth on this. Spend your money elsewhere is my suggestion but I'm sure the other stylists here are fine. read more

New Beginning Salon Spa - Left is what I got and right is what was promised and attempted. Not even close - Hair Salons Near Me - Hillsboro, Oregon

Poor poor service. I've been a regular at this place and they have bad service. Not flexible when it comes to booking, rescheduling and if you cancel an appointment more than once last min (7 hours before the appointment) they want to forfeit 50%. What kind of rubbish policy is that? read more

Previously had cut by Liz -loved it. Got a mini scalp massage with it & the cut & style was perfect. This time I got Sarah- fabulous! Got a color w/ partial highlights - really subtle they way I wanted it ( ala Zooey Deschanel) and the cut & style was spot on. My hair was super glossy & pretty. Sarah was super professional & yet very personable - received a foot soak while color was processing, a hand massage while the toner was working & a nice coat of lip gloss at the end - pretty! sarah even took me outside so I could see the color & results in direct daylight - really great service. The place is very serene without being pretentious - very calm & no pressure to buy. All the clients seemed really happy. I'll be here again! read more

AVOID LIKE THE PLAGUE! I made an appt for highlights and it was cancelled 15 min prior to the appt, AFTER i'd driven 15 miles and arrived at the salon. To make matters worse, after they rebooked me it happened AGAIN! Twice they cancelled my appt (15-20 min prior) b/c the stylist was "sick." To twist the knife even further, the guy at the desk was a total jerk! Instead a conciliatory manner, he was condescending and defensive. Just don't go here, there are so many great salons who respect their clients and know how to be professional. I'm actually going to try to contact the owner(s) and let them know about this man's attitude. Totally unacceptable. **Addendum: the jerk at the front desk IS the owner. Beware. read more

Ok, so it's the burbs for starters. You can't fault a place for that, entirely. We went for a girls day before Christmas to get our nails did. We tried the holiday special, which was really lovely. The room was very cozy (not the bad cozy) and most of the beauticians were friendly with us and chatted us up. I can't tell you how much it was, but I'm guessing it was a bit overpriced, hearing that there was a deposit and the remaining amount was $80 (for 3 of us). The service was fine--if you've been to Dosha or any other Aveda selling place, they're all the same architype of Portlander. I would go back again if we did a girls day and someone else was forking over the dough to pay for it. read more

At my last appointment, I was told that my child could accompany me, so this time I brought him with me. When I showed up, I was told that he could not in fact in come. Based on the misinformation I was provided at my last visit and the staff's unwillingness to honor what I was told previously, I have just wasted over an hour of driving time and did not get the service I was scheduled for. read more

When I called to schedule an appointment, I asked for a senior colorist. I only wanted partial highlights, just a little to blend in with my gray. There were no available appointments for a few weeks, so the receptionist convinced me to see a junior stylist--told me she had 20 years of experience but had that title because she was a new to Aveda. After telling the stylist that I couldn't afford to come back regularly for touchups and I just wanted something subtle that blended in, and after her telling me that "less is more" and she wanted to be very careful about grow-out because she knew I couldn't come back frequently--I received the worst color job I've ever had. I didn't like it in the salon, and told her it wasn't what I'd expected, but I wanted to go home and look at it under different lighting. When I got home, I was horrified. She used two colors; one came out loud and brassy and really bad for my skin tone. They didn't work with each other, and there is so much color that it's changed my entire hair color and appearance, definitely for the worse. There's way too many highlights, too--so much for subtle and natural and being careful about grow-out! I was mortified going to work this morning. I would never choose to look like this. I called the salon last night and told them I wasn't happy, and was told a manager would call me back as soon as possible. I asked for a name and was told there are 3 managers. I waited all day today--finally called at 3:30 and left a voicemail. At 6:30, still no call, so I tried again, and got a very unapologetic receptionist who didn't seem to understand the concept of customer service. Apparently, calling back an extremely unhappy customer isn't a priority for any of the 3 managers--so, I guess, they don't care about their reputation or repeat customers? Worst experience ever at an Aveda salon. I wonder if the corporate office cares at all. read more

My go-to store for great services AND great products There's a turnover with brow technicians so trying a new one again. But my hair stylist is great. If you just want a trim- consider the jr stylists, altho i've kept my stylist since she was a jr stylist. LOVE LOVE LOVE the facials. Product is eco-friendly and the only scents i can use on my hyper sensitive skin. Definitely a fan and loyal customer read more

I've used New Beginnings for waxing services for over a year now and I have to say they are one of the best places I have ever visited. Everyone from the front desk staff to my aesthetician were 100% professional and great to work with. I can't vouch for any of their hair stylists or other services but I know they do a great job with waxing! Ask for Monica, she's the best! I've also benefited from the Aveda products they offer, for the first time in my life my skin isn't a splotchy mess with acne! read more

At the risk of sounding hyperbolic, this is the best haircut experience I have had. I travel and move a lot, so I don't have one salon that I am a regular client at. This means I've had a LOT of experiences at a lot of different Aveda salons. The salon itself is beautiful. There's a large fountain in the middle of the cutting stations that gives a very "natural" vibe with the sound of the water. Now about the cut. (For some background, I have never colored my hair and only pop up at a salon once a year to get layers and texture put into my shoulder blade length hair.) Most of my Aveda experiences involve the layers being too abrupt and "choppy" - think Elliot's rockstar hair from Scrubs - or just uneven. Some people go nuts with the texturing. I've found that being really chatty with the stylist makes them distracted and I end up dissatisfied, so I generally don't try to be too friendly during the appointment. This was not the case with Alaina. My 5 star review is specifically for her work. I honestly just had a great time talking to her, and she gave me the best cut even though we were chatting the whole time. The touch ups at the end of the cut were perfect, and she took extra time to make sure everything was balanced. She was able to take a lot of weight out of my hair without it looking overly textured and also didn't try to force me into taking off more length like many stylists do. Alaina is a Jr. Stylist so it was $53 for the cut. In general, I've found Jr stylists to be better listeners when it comes to describing what you're looking for in the cut. If you have long hair and want a layered and textured modern haircut that still looks appropriate for an adult/professional you should book with Alaina. read more

My experience with New Beginnings has been quite positive. I go there regularly for my hair (color and cut with Sarah Jane) and a manicure (with Heidi). Positives: - This really is a lovely salon in a really nice location. Parking is always a breeze and the ambiance is just calm and relaxing. - I have nothing but good things to say about the front desk staff. They've been helpful and really nice everytime I visit. I have a crazy work schedule and they always accomodate me. - They have a great selection of Aveda hair care products (I'm an Aveda junkie). - Heidi is an amazing nail tech; she is so careful and thorough. My nails have never looked so good! Room for Improvement: - They do feel a little pricy but at the same time I imagine that the rent for that location can't be cheap (Tanasbourne). - Sometimes they are playing obnoxious techno house music that sets my teeth on edge! This hasn't happened recently though so I am thinking they've fixed that little issue. I think this salon is like any other ~ they aren't magicians and they are just as human as I am. They will continue to be my salon of choice. read more

I have experienced the best of the best. You can go to the rest! Laura is my senior stylist and color expert! Book well in advance to experience the Laura sparkle. read more

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Awful haircut. Asked for nothing fancy, basically long straight, trim ends of hair and keep my long layers to add movement. Came home with random jagged cuts, all at different lengths, in some areas it look like stairs of layers. My two year old could have done better. Worst haircut and experience of my life. I was so upset that I went home and didn't want to to even think about what happened. I wore my hair up for two weeks straight because I couldn't face how bad my hair looked. My husband encouraged me to reach out to the salon. When I spoke with the manager they told me it had been too long for them to do anything about the haircut I received. The best they could do was get me in "quickly" (which turned out to be a month away) with a different stylist. When I showed up for my appointment I could tell they all knew who I was and hated me for complaining, everyone was rude and stuck up. Paid full price for a cut to correct the horrible hack job from the first time. By this time my hair was about 4 to 5 inches shorter than it had been when I walked in the first time asking to clean up the ends. I was devastated! I went in for a pick me up before starting a new job after having a baby... their service was horrible, the customer service was awful, and everyone I interacted with acted like entitled little snobs who literally hate their customers. read more

I would like to say thank you to the employee that opened the doors on a Monday at about 1130am so I was able to use my Aveda birthday vouchers. She was kind, helpful and efficient in my purchase. The salon opens at 12 on Mondays and she noticed me trying to open the door at 1130am. I hear the door unlocking and stopped walking to my car and came in and made my purchase, received double points and a Lavendar oil. read more

They don't do what you ask them to do. Super nice stylists, but can't make even blended layers, curl hair, or cut an even end. Definitely wouldn't recommend. read more

Oh boy... Where do I start.... Please whatever you do, don't get your hair cut here. I had to pay to have it FIXED the next day by another salon. it was a train wreck. However, I wanted to give the salon the opportunity to fix the issue by refunding me my money or exchanging it for product... To be honest, I wasn't even that mad about my hair... I just figured the girl had a bad day. But the manager Terri was a complete jackass. a. She shouldn't be in customer service at all, and b. she escalated the situation by not giving me a refund. Yuck. I have such a terrible taste in my mouth. I have disputed the charges with my bank and strongly recommend you don't go here for any services or product. read more