Great company. Great people…read more Nice rental properties. Price reflects average rental price in New Braunfels.

This is a great company. Amanda was so professional and always made us feel like we were her top…read morepriority. We are property owners and the staff at Edwards treated our place with respect, care and attention to detail. They do a good job for tenants making the place they live in clean and in good working order. We highly recommend this company and will definitely work with them again in the future.

Joshua Helton and team at this office have been fantastic to work with. For my rental properties…read moreint he area, they helped go the extra mile to handle some tricky topics in additional to ensuring that all regular affairs were taken care off in a prompt manner!

Had a maintenance request for a busted pipe and they got to it fast and had a tech out within 20…read moreminutes. They also reached out to ask if there was anything else they may be able to do to help. Love the professionalism and the way they take care of their tenants. 5 star rating all the way around.

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

If i could give this place a ZERO i would! I don't even…read moreknow where to start with this company. The communication is HORRIBLE, they have not called me once and call my relator and say they have talked to me when in fact not once they have. They told my relator that they spoke with me BEFORE they charged me the fee about the move in date being a certain date and when in fact they NEVER called me, cause if they would have i would cancel the application and take it somewhere else. but instead they processed 2 fees and wont make any adjustments and are super disrespectful and rude. I was willing to switch my move in date but couldn't meet them exactly where they wanted due to ZERO communication. I'm so frustrated with the communication and lack of morals or empathy. Clearly lots of things need to change due to the fact you only are rated 1 star (if that). I actually overall happy to not deal with this terrible place for a long term.

Our community had them as a property management company before they got out of the property…read moremanagement business. Rude employees, shady business practices, and you do not get the level of service for the money paid. Use someone else...

Great friends and great realtors who go out of their way to get you the best deal and feel…read moreconfident in your decision to purchase or sell a home. This is the second property we have purchased through them and we wouldn't go anywhere else for our realty needs. Thanks Rachael and Chris!

I have worked with Chris and Rachel Sandahl on several property deals. They are both professional…read moreand hard working people. They will make sure that they get you a good deal on you home. They are both willing to do what it takes to get the job done. I would strongly recommend them to anyone who is buying or selling a property.

It took 5 days for them to answer their phone to even try to get an appointment. Then you have to…read moreapply online to even get an appointment. They're not that special. There's a thousand other property management groups in New Braunfels who WILL meet with you.

Avoid this business! I recently learned this "company" will now allow a WWII Veteran in bad health…read moreto break his lease early after leasing for five years. He requires constant care and has been advised to move to assisted care. He is 94!! These people want upwards of $2000 even though the property was left spotless and a renter was found instantly. Stay away! Robert Janzen

Terrible company preaches that they care about their team members but throws away all of your…read morepersonal belongings including family pictures and when asked about belongings was very rude and defensive. The crazy part is, I thought that the owner was actually a friend of mine .fake fake fake people. all office teams are very clicky and just an overall feeling of not being wanted. There are so many other companies out there that are better and will actually give you leads and take a lesser percentage.

Unprofessional & Rude. I paid the reletting fee of $1,200 and continued to pay the monthly rent as…read morestated in the lease but they conveniently did not find a new tenant until two weeks before my lease was up. At that point they asked me to turn my keys in so that the new tenant could move in early. The company refunded $56.00 of my $1,695 deposit. The point of this is to let any potential tenants how this company takes your money. I am a very good tenant, always pay my rent on time and keep a tidy home. Greedy & Unprofessional

I rented a home from New Braunfels Leasing for 7.5 years and was a model tenant. Every 6 months…read morethe leasing agent would do a walk through of my home and it was always spotless and in great condition. Last month, October 2020, I was notified that my rent was being increased by $245 a month. In April 2020, I had asked for a rent decrease of only 20 percent due to my employment situation during the pandemic...I was refused the decrease. In October 2020, the owner had the foundation leveled and two weeks later, I get a letter stating my rent increase. During the 7.5 years I was in the home, I would request repairs that were delayed, sometimes for years. The AC flooded the home repeated times and the owners finally repaired it five years later. I made repairs throughout the home and outside the home on many occasions, never asking for a dime. This leasing company does not care about their tenants or "go to bat" for the tenant in the face of enormous rent increases or ignored repairs. Avoid this company, you will be happier in the long run.

We rented this property for my parents 45th wedding anniversary. we had a nice time in the actual…read morehouse and the view is very pretty. I was just shocked at how terrible the customer service is! We left well before check out time and even made sure to strip all of the bedding and towels. A few hours after we left, my older sister gets an aggressively irate phone call from the office manager, Denise, claiming that we had stolen several pillow shams. She even admitted that all the laundry hadn't been washed yet! She said she was going to charge our credit card with no proof that anything had been taken. We have been trying to follow up all week, leaving voicemails and no response. We even believe that my mother's number has been blocked. I am geniunely just shocked at this treatment, we have traveled all of the world together as a family and I have NEVER seen customer service like this. DO NOT book this property!

Working with Shannon Nguyen Denney and Keller Williams was absolutely amazing! We thoroughly…read moreresearched agents and brokers in our area and both Shannon and Keller Williams stood out to us. We wanted to work with someone we could trust to sell the first home my husband and I purchased together. The time she took to explain the process, prepare our home with a stager and promote our home listing was top notch. The photos were out of this world! Shannon worked with us every step of the way and answered every question we had immediately. She always kept us informed during every stage. We had some difficult moments and Shannon was able to help us move forward with ease, negotiate and go above and beyond the call of duty! Most homes in our neighborhood were on the market 4+ months but with Shannon, we were able to get our home under contract in under a month! We could not be happier with the final sell price and experience. We couldn't have done it without her!

My family & I made the choice to move from California to the beautiful state of Texas a few months…read moreago! We went into the whole home buying process completely blind. We didn't even know what our step 1 was!! Knowing Keller Williams is a reputable company, we browsed through the agent profiles and found Brandy Bagnall!! She stated in her profile that she has worked with families looking to buy from out of state and was willing to help us out "virtually" during the process. From sending us new listings to zoom tours and right down to our closing process, Brandy was there to help guide us. We are homeowners now, and owe a big thank you to Brandy for all of her help with the whole process. If you are in need of a friendly, knowledgeable Realtor, we would strongly recommend Brandy Bagnall @ Keller Williams Heritage - New Braunfels!!!