Meh. Unhappy with my Chromebook. The rotating camera broke and it wasn't covered under warranty.read more

People at this Ctl Corp are of no use. They don't know what customer service is as they will never…read morereturn your call. I bought Chrome Tab, TX 1 in Jan,2019, but got it in May, 2019 due to a lame excuse from CTL of not being able to get product from Google (What?) When I did get it delivered, that brand new tablet pc's headphone jack was broken. After ton of efforts I was able to return it. Got another tablet pc delivered, also headphone jack was broken. The explanation was, that it was allowed defect (What?). Getting money back was also a big trouble. Even though they charge my card in Jan, 2019 and I paid that Credit Card, I was not able to get the money back. I was asked to ask contact my credit card back. Since my bank account is connected with credit card auto payment my bank charged me $ 35.00 for it. Please do not buy or deal with ctl.net and its people! You will not have anything but bad experience.

I've rewritten your review to express your deep gratitude and highlight the newborn tiredness. Let…read moreme know if you'd like any changes! I cannot express enough gratitude to Grant, Greg, or whomever I spoke with on the phone last night... you are an absolute lifesaver. I've been dealing with a frustrating black screen issue, trying to squeeze in a little gaming time with a newborn in the house. Between the severe sleep deprivation and the newborn dad brain, I was completely convinced it was a hardware failure. I spent what little free time I had checking Windows logs, doing clean driver installs, and stressing out. When he simply suggested I try another game, it was a total facepalm moment. Sure enough, everything else ran perfectly. I turned off DLSS frame generation, and the game works flawlessly. Thank you so much for your patience and for helping a very tired dad out! Though I have yet to use them the free help turned out to be priceless. I'll certainly be reaching out for any computer issues I might have. Thanks!!!

My experience was absolutely fantastic. I needed help with replacing a cracked screen on a laptop…read more I'd previously talked to Geek Squad and one other company in the area. Neither could give me an estimate--they needed to ship the laptop somewhere else and *then* they could give me an estimate. Portland Support gave me an estimate within an hour of me dropping it off. They did a phenomenal job with the repair for a reasonable rate. As an added bonus--their office might be my favorite office to visit. They have the coolest collection of posters I've seen. I will very happily only use them in the future.

Very affordable Honest…read more I actually only needed a new charger cord - He did not want to charge me but I gave $20 Another company wanted to charge me $150 to get my data onto hard drive when all we needed was to try a different charger! So grateful My new go to for all computer related issues

Quick turnaround on a windows install. Reasonably priced and friendly. I definitely recommend.read more

I asked them to copy the data from my old hard drive to my NEW computers hard drive. They said that…read morethey could, What I got from them was a new laptop with only empty folders, NO data, No files... Not only did they NOT copy my old files, they charged me for doing it. NOW... I don't have any of my important files... DO NOT TRUST THESE PEOPLE...

PGE had a blown transformer outside our house and my hp monitor was fried…read more I was able to buy a refurbished unit from Right On in Newberg, OR and have been exceedingly pleased. They tested the old one and told me where I could find a new one just like it but they had a used one so I took it and have not been disappointed. By the way PGE paid for it! The owners of Right On are cordial, respectful, and take their time to explain the issues. Also, they quoted me a price for their refurbished monitor which was about 50% of the price I could find online.

I stopped by because I saw he had some e bikes for sale . He helped straighten my wheel , very nice…read moreguy . I'll be back with my computer as the hinge is broken . Thank you frank .

Cluttered shop, sloppy work, and three wasted trips. I brought my PS5 in for a USB port fix, and…read moreone time he said it was done but was still finishing it when I walked in. After all that, both USB ports ended up dead and he claimed the IC chip had failed -- something that wasn't an issue before. He refunded the $50 for the port, but I still paid for the cleaning and lost a ton of time. Taking it somewhere competent. Don't take your PS5 there! It'll come back worse.

Jim has helped me many times over the years. At one point, my system needed to be upgraded so I…read morecould work from home, and he was able to make the needed changes to make that happen. It has worked very well for quite a long time. Very much recommend Jim and his business.

Very informative, reasonable pricing, awesome personality and I am recommending my family to him…read morefrom now on. I've had negative experiences before but this will be a positive one very down to earth

I took my laptop to them and they couldn't fix it. Majorly kicking myself for not taking my laptop…read moreto them in the first place even if they still couldn't fix it because I would have saved money and the customer service is better than where I first went. For as long as I live in the area and maybe even if I move states or countries I'm gonna return to them for computer support.

NO NEW RESIDENTIAL CUSTOMERS…read more Not a review so much as a comment: I just called to see if I could get some help with upgrading my Mac to add needed memory. The voicemail states that the business is no longer supporting new residential customers (only existing residential customers with support plans). I very much appreciated the clear message so I didn't waste time leaving a voicemail and waiting on a return call. Now back to Yelp to try and find someone else.

I was really excited to call Device Doctors and get in touch with Ryan. I told him my issue, a…read moreChromebook which needed the screen replaced (my son broke it and it's his school computer.) I had the model number and all the information and Ryan was able to tell me the cost and how quick he could fix it for us. I said I was going to call around to get prices and repair time and he even suggested a few places, which I felt was very good business practice and made me feel comfortable. So I decided to use him for our repair and called him back to please place the order for the part. He definitely wasn't as friendly on my second call, but I just imagined he was busy. He said we could drop the laptop off anytime and so I asked my husband to do so since he was in the area that day. When he got to the address there was no "Device Doctors" he said there was a cell phone repair shop with that address. He went in and no one was there, which he thought was weird. Eventually was greeted by the cute pup in the photo and then finally Ryan. My husband said that he had very little customer service skills and didn't seem to even realize who he was (despite the fact that I said we would drop off the Chromebook and gave him all of my contact information over the phone,) when my husband said that I had spoken to Ryan. I didn't think anything of it as I thought he was very kind on my initial call. He told us the laptop would be finished on Tuesday (we dropped it off on Friday,) and it was. For some strange reason my voicemail didn't show until the next day. We were able to get a loaner from the school so it wasn't urgent for us to pick it back up. We did however, need to get an invoice for the repair as it was a warranty that we were using to get the repair done. My husband went back on Wednesday and he said no one was there. I tried calling multiple times and just got the voice mail. I finally got a hold of Ryan on Thursday and confirmed the hours and my husband was able to swing by again since he was in the area, and pick it up. However, we didn't get a repair invoice, we only got a Square receipt with the total. Since our warranty plan required a detailed invoice, I called 6 or 7 times trying to get a hold of someone and when I finally got a hold of Ryan on Friday he said he could email me an invoice if I would just text him the information. I did so, and at the end of the day on Friday I still had nothing. At the end of the day on Saturday again, no invoice. By Monday, I tried calling again multiple times and couldn't get a hold of him. I finally text and said that we needed the invoice to be able to submit our claim. And again, provided the details. Let me say this - if you're looking for customer service and you need that more than you need the repair, this isn't your spot. BUT if you need the repair you've been guaranteed for the price you've been quoted, this is it 100%. If I didn't need the detailed invoice, Ryan would have gotten 5 stars, for delivering what I asked for when he promised it. BUT it was a HUGE hassle trying to get a simple invoice to submit my warranty claim. That ran down the stars to a 3 star since it became more hassle than it was worth. We could have used a different shop, waited longer but gotten less hassle in the customer service area. I was disappointed, but I would go here for non-warranty work that I don't need within a specific time frame. He just lacked the customer service and follow up that I needed for my repair.

If you want a friendly owner, great service and a reliable repair you should go to device doctors…read more I found them to be extremely professional, great communicators and know what they're doing. Highly recommend, A+!