I was really excited to call Device Doctors and get in touch with Ryan. I told him my issue, a Chromebook which needed the screen replaced (my son broke it and it's his school computer.) I had the model number and all the information and Ryan was able to tell me the cost and how quick he could fix it for us. I said I was going to call around to get prices and repair time and he even suggested a few places, which I felt was very good business practice and made me feel comfortable. So I decided to use him for our repair and called him back to please place the order for the part. He definitely wasn't as friendly on my second call, but I just imagined he was busy. He said we could drop the laptop off anytime and so I asked my husband to do so since he was in the area that day. When he got to the address there was no "Device Doctors" he said there was a cell phone repair shop with that address. He went in and no one was there, which he thought was weird. Eventually was greeted by the cute pup in the photo and then finally Ryan. My husband said that he had very little customer service skills and didn't seem to even realize who he was (despite the fact that I said we would drop off the Chromebook and gave him all of my contact information over the phone,) when my husband said that I had spoken to Ryan. I didn't think anything of it as I thought he was very kind on my initial call. He told us the laptop would be finished on Tuesday (we dropped it off on Friday,) and it was. For some strange reason my voicemail didn't show until the next day. We were able to get a loaner from the school so it wasn't urgent for us to pick it back up. We did however, need to get an invoice for the repair as it was a warranty that we were using to get the repair done. My husband went back on Wednesday and he said no one was there. I tried calling multiple times and just got the voice mail. I finally got a hold of Ryan on Thursday and confirmed the hours and my husband was able to swing by again since he was in the area, and pick it up. However, we didn't get a repair invoice, we only got a Square receipt with the total. Since our warranty plan required a detailed invoice, I called 6 or 7 times trying to get a hold of someone and when I finally got a hold of Ryan on Friday he said he could email me an invoice if I would just text him the information. I did so, and at the end of the day on Friday I still had nothing. At the end of the day on Saturday again, no invoice. By Monday, I tried calling again multiple times and couldn't get a hold of him. I finally text and said that we needed the invoice to be able to submit our claim. And again, provided the details. Let me say this - if you're looking for customer service and you need that more than you need the repair, this isn't your spot. BUT if you need the repair you've been guaranteed for the price you've been quoted, this is it 100%. If I didn't need the detailed invoice, Ryan would have gotten 5 stars, for delivering what I asked for when he promised it. BUT it was a HUGE hassle trying to get a simple invoice to submit my warranty claim. That ran down the stars to a 3 star since it became more hassle than it was worth. We could have used a different shop, waited longer but gotten less hassle in the customer service area. I was disappointed, but I would go here for non-warranty work that I don't need within a specific time frame. He just lacked the customer service and follow up that I needed for my repair. read more

If you want a friendly owner, great service and a reliable repair you should go to device doctors. I found them to be extremely professional, great communicators and know what they're doing. Highly recommend, A+! read more

I cannot begin to explain how thankful I was to run across CPR Cell Phone Repair/Device Doctors on Google. After going through a week and a half of a headache and utter HELL with Apple, Ryan saved the day and was able to fix my phone and save my information that I was desperately worried about losing. He treated me with respect and customer service, listened to me and didn't tread me like another number or a complete idiot, like Apple did. His prices are very fair and you can tell he takes a lot of pride in running is business. I will refer everyone I possibly can to this place and running a business myself I know how important it is to make your customers happy and also to refer business to people who truly care about their job and the service they provide. ***I have an 11 pro that I purchased back in Aug 2020. The phone unexpectedly started shutting off and repowering on and then wouldn't take a charge. Because of Covid restrictions, Apple was several days out, so I traveled out of town to Salem to get the phone seen as soon as possible. By the time I got there the phone was dead so they couldn't see the issue. But I explained and requested that they try putting a new battery in since under warranty. They refused because their diagnostics testing said, it wasn't the battery. I made a 2nd attempt at Apple Bridgeport where they gave me the same story leaving my only option to leave the phone where I would lose all of my information. Apple's service across the board is terrible and I will absolutely avoid going to any retail stores ever again! Call the Device Doctors - they will help you!! read more

I swear, Ryan is GOD! My Chromebook was completely unresponsive, so I brought it in to Device Doctors. Ryan waved his hand over it, uttered a few magical digital incantations, and it came back to Life! Unbelievable. read more

Took my husband's iphone in to have the screen replaced. Seemed good. I was happy at the time. But the button never seemed to work quite right after words and fast forward a few months and dust began collecting UNDER THE SCREEN. Took it to another repair store a year later and they said it was a bad quality screen and was installed completely incorrectly and there were screws and plates missing. Would never take a device here again. read more

Great knowledgeable service. They really helped me out in a pinch. I'll definitely be going back!!!!! read more

My hero! Ryan answered my call and fixed my daughter's iPhone 10 screen in 15 minutes for a great price. He even gave her a free screen protector and new case! Really appreciate the excellent service and for turning our bad day into a good one. He even has a cute dog that greets you in the store. Thank you!!! read more

I've been going to Ryan for 5 years for my laptops, Macbooks, tablets, and phones. He's a great guy, his work is exceptional, he's fair, and his integrity is beyond reproach. Don't go anywhere else. read more

Okay, so I've used Device Doctors another two times since my last review. Once for a friends' iPhone 6 battery that was just on it's last legs and a lightning connector problem. Well, I'm happy to report that my friend is back in love with his iphone 6 because he doesn't have to carry his charger around. That fix took all of 10 minutes max. AND on another day my lightning connector problem was fixed in about 5 minutes. Talk about fast repair work. Ryan is great, he explains everything, and has VERY reasonable prices. And he also has a cute puppy dog. Which is probably the main reason why I go in to get my stuff fixed. Want great service and a great price? Take it to these guys. read more

My wife's iPhone battery was seriously shot. I called DD less than an hour before closing. I was told to bring the device down. Less than 45 minutes later I was back home with a new battery and perfectly functioning iPhone. Great friendly fast service and a great price. Bring your A-game when it comes to playing with a friendly dog. He runs the front end of the shop. read more

Device Doctors - Mobile Phone Repair Near Me - Lake Oswego, Oregon

Good for all those with 5 star reviews, but doesn't change the fact that I felt really disrespected & wasted a lot of time without getting my issue taken care of. I dropped off my phone for data recovery. Ryan asked me to keep the case, I asked him to keep it on but he said no. I did not get my phone back for 3 weeks. During that time, I received no calls regarding the process. I followed up 3X. Ryan talked in circles, something about how people want their device back right away and stuff like that. One time he said "yeah, there was another older lady also who dropped off her phone for the same reason...." that was it, end of story. Did you recover her stuff? What was the point of that sentence? To call me old? Well since we're the same age, does that make you an "older man" then? Not cool man. I think I was actually pretty patient. I was always nice and courteous and whatever he told me, I just said OK and waited. Finally after 3 weeks, I went there to pick up my phone at 5pm (they close 7pm). Drove in rush hour, low and behold, he decided to close shop early! I had told him I would come 2 days earlier. So why not tell me he will close the shop? I attached a photo of what I saw on the door, stating that if you needed your phone, to call. I texted and I left a message, please see text photo. He called me back (1st time ever!), I asked for my phone back, he stumbled on his words and finally came up with that he was in Seattle and coming back late that night. But he would not give me the opportunity to come back that night. After we got off the phone, I texted both his numbers, but he didn't respond. I really wanted it back because I had a one time opportunity to have someone look at it the next morning only. Sure it's a holiday, but that usually affects government, it's not assumed that anyone else is closed. It wasn't like it was Christmas. If he told me in advance when I called, then no problem, otherwise. The reason for the 2 stars rather than 1, is because perhaps he really did do the things he claimed to try to recover data? I appreciate his efforts if he really did try. I won't ever know, but I will give him the benefit of the doubt. ****I understand sometimes a person tries but they just can't do it, had that been the only issue, I wouldn't be writing this review at all.**** But its the poor communication nor getting back my phone with cracks on the side that was not been there before. I heard him rifling HARD through stuff trying to find my phone for a few minutes, and it made me cringe. I take care of my stuff, that's not right. He wouldn't look me in the eye under his baseball hat, kinda mumbled, it was hard to trust. But I will say this, I took my phone elsewhere, and I did get 70% of my data back, and it took less than a week. UPDATE! Ryan emailed me and I was going to email back that same day, but then he posted on here. So if I am to be discredited publically, I will defend myself. Not sure why water damage is mentioned again when I never got water on the phone & there was no evidence of it either. 1. I have attached the dent to my phone. I immediately noticed it because I know my phone. In fact, I felt it first. I stared at it for several minutes debating if I should say something to Ryan or risk an argument. He knew I was looking at it because it was several akaward minutes of me staring and touching it while he looked down, no questions asked. I know how I left the phone. 2. I have attached a photo showing every call I made to his business. They are all OUTGOING. Not a single call was incoming with one exception and that is when he called from his personal cell when I had called the day I was outside the business and they were closed. I did include that photo too with part of the phone # removed. It's fine if you close, but please find a way to get people their cell phones when the sign says to call if you need your phone. The implication being that they will get their phones. He said he called so many times, please provide PROOF. Of the outgoing calls to his business, I spoke to him about 3X. The rest I either left a 1 min vm or hung up if I had already left - these are the 1 minute calls. And you see photo proof where I called on the 9th, 2 days before he closed shop on the 11th, but was not told they would be closed even though I indicated then that that is when I would be coming by. 3. While I have no doubt that some of the reviews here are real, I do have reason to believe that some of the reviews are not. Too many one review FB friends wrote reviews, some of which were filtered. Sure you can become friends with some of your customers in theory, but for the most part business/personal is separate. So I don't know if they were real customers. read more

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It warms my heart to know that places like this one with people like Ryan still exist in this world. Ryan provided excellent, expert and honest service in fixing my daughter's iPhone. So grateful! read more

They appear to be on the pricier side but they are good and quick and responsive. They fixed my iphone screen in 20 minutes. They also increased ram on my laptop from 2gb to 8gb for $50. read more

Great Service, Had my Ipad and Iphone repaired in 2 hours. Very friendly. Great price!! read more

I have an iphone 11 & it's about a year old. I dropped it about 10 months ago on a tile floor & there were so many cracks in the glass screen. But it still worked, so I put off getting it fixed. My niece told me about Ryan at Device Doctors & what a great job he does. So I went & got it fixed today & she was right; Ryan did an AMAZING job. It was done in about 45 minutes. It's like new. His prices are very fair & he's a really nice guy but he's very professional as well. I highly recommend Device Doctors. If you don't give them a try, you'll be sorry. read more

Was looking for a battery swap on iPhone X Called apple store but could not give me a straight answer but it seemed like a 3-5 day problem. so decided was time to see if there was some other option Drove over and was done in 20 minutes and I was third in line. Phone Works perfect and no signs of opening the case to change the battery They also have a very friendly well behaved doggy to entertain you if you are inclined to make a doggy friend read more

Ryan has always provided high-level of professional service; reasonably priced, honest, and stands behind his work. Would recommend anyone in the greater Portland Metro area using him for all electronic device repair needs! Has helped me with both cell phone and external hard drive repairs! read more

The owner Ryan is great! The prices are beyond fair and his respect for public safety officers really shows! I've had a couple things done there and Ryan doesn't come across like he's out for the money but more into quality and customer return which is why I've been back read more

Today my husband took my iPhone 6 here for a battery replacement. It also needed some work done to the ear piece. Hard to hear out of it so Device Doctor cleaned it out. My husband got caught up at work and realized it was 6:45pm (the shop closes at 5pm). I needed the phone back today so hubby instagram stalked him, emailed him, called him and left msg and as I was about to FB stalk him, he texted back. Long story short, he met hubby at the shop at 8:30pm to give us the fixed phone back and was charged under $50 to do it all and there was a bulge where the metal frame was popping out due to dropping it, without asking, he fixed it and now it's flush again. This is the only place I'll be taking my devices. Trust me and do yourself a favor, take your devices to this local one man shop instead of those chain stores. You'll save money, time, get a technician who cares about you and your devices and put money back into the community. read more

This review is a week late, took my phone to Ryan @ device doctors 1/19/18. My iPhone 6+ battery was at the end of its days. Called around to closer repair shops but all were very pricey. Then remembered Ryan here. He replaced both of my iPads' screens, kids... Well, what can I say. F'ing awesome. You won't believe his prices. Under $40 to replace the battery. Just my luck, he was able to squeeze me in on the spot and I was out of there in less than 10 minutes. The other shop across the street tried wants to charge $89 to do the same thing, WHATTT!!!???!!! Then today, I took my wife's phone for a battery replacement as well. Also needed some work done to the ear piece. Hard to hear out of it so he cleaned it out. I left it with him. Mind you, his hours today was til 5pm. Got caught up at work and realized it was 6:45pm. I needed the phone back today so I instagram stalked him, emailed him, called him and left msg and as I was about to FB stalk him, he texted back. Long story short, he met me at the shop at 8:30pm. F'ing awesome. Charged me under $50 to do it all and there was a bulge where the metal frame was popping out due to dropping it, without asking, he fixed it and now it's flush again. This is the only place I'll be taking my devices. Trust me and do yourself a favor, take your devices to this local one man shop instead of those chain stores. You'll save money, time, get a technician who cares about you and your devices and put money back into the community. Just do it. Don't even think twice. read more

I took my laptop here when my fan started making a ton of noise. They did a great job for a very reasonable price. Ten out of ten would recommend! read more

I came in here yesterday to fix my shattered screen on my iphone6. The guy working fixed my phone in 30 minutes while I watched Netflix in their waiting room with the company of his super friendly and cute pitbull. Wow- I could not have asked for a better experience. Netflix, dog, AND a sparkly new screen in less than a half hour?? Device doctors stole my heart. Prices are listed straight up on their website. My total came to 99 dollars, exactly what I had anticipated from looking on their website. I was able to book an appointment asap online which I thought was also a plus. I definitely recommend seeing these guys for iPhone repairs! read more

Like anyone who has shattered there phone screen, I was desperate. It was repaired quickly and at a fair price. In addition he put a screen protector on my phone as well. The store down the street never answered the phone or returned my call. read more

My son broke his iPhone 6 almost a year ago, when he fell backward into the Willamette River while horsing around with friends. He brought it home, waterlogged and with a cracked screen. After trying to revive it, we determined that it would be better to let it live inside a drawer, only to be replaced by a lesser iPhone that had previously been retired. Fast-forward to today. I wanted to give my son an Apple Watch, and I didn't want to buy him a new iPhone. So, I decided to try to revive the broken iPhone 6. Apparently, after sitting for almost a year, it was able to be brought somewhat back to life after being plugged in for about 15 minutes. I called several iPhone repair operations in the region to get pricing and servicing perimeters. The one that impressed me the most, DEVICE DOCTORS was able to turn the job around in a really short order, with great pricing, and an impressive warranty. Ryan Isbell, the owner was extremely friendly, knowledgeable, and delightfully speedy. He repaired our iPhone 6 with a brand new screen, and new battery. My son is thrilled! Thanks Ryan! read more

I stopped in and in 20 minutes I had a new battery in my iPhone. Ryan was great and fair priced. I'll be back I'm sure! Great place, great service read more

Headphone jack on my iPhone wasn't working. Found Device Doctors nearby in Lake Oswego. Web site provided clear pricing in advance. Sent them email to see if they could repair it while I waited. Received response a few hours later that they could do it in 30 minutes. Deal! Dropped by the store yesterday with no appointment. Owner was multi-tasking helping people on the phone and in the office but got to me pretty quickly. I explained the problem, handed him the phone and he disappeared toward the back of the store. I sat down in a sunny little waiting room thinking I would get some work done while I waited. Less than 10 minutes later he handed me the phone with a set of earbuds so I could confirm there was audio on both L/R channels. I was stunned at how fast he fixed it. Sounded good as new. The cherry on top of this very positive customer experience was that he told me the price on the website was wrong...the correct price was $10 LESS. Summary: responsive, fast, quality service at what I think are very reasonable prices. Highly recommended. read more

My son dropped off his $2,500 computer for repair. Heard from them 1 time within a week about them not being able to look at it yet, and then nothing. Every time we call, we get voicemail. We have gone by 5 times during business hours and they aren't there. We even checked in with the business next door and they hadn't seen them either. It has been 3 weeks. I've filed a complaint with the BBB and a theft report with the police is next. read more

Ryan is a life saver! My computer in which I have EVERYTHING on just stopped working. The computer would still turn on but the screen was completely black. So me being less than tech savvy took it to geek squad at Best Buy and was told to fix this it could be anywhere from $300-$850 to fix! With that information I obviously decided it would be best just purchasing a new computer but decided to give Ryan a shot at possible at the least salvaging my files. Not only did Ryan save all my files he fixed my computer entirely and only charged me $75 ! I could seriously cry! I would never go to anyone for any electronic help ever again he is my go to. Strongly suggest him for any electronic device issues you're having! read more

Saved my sons water logged iPhone. Had multiple issues, thought the phone was done but Ryan knew exactly what to do. Super quick turn around and reasonable cost. So glad he could fix it and the phone was not a loss! Highly recommend! read more

I CAN NOT SAY ENOUGH GOOD THINGS! Ryan has taken care of all our family's phones for years. He tells us when it's time to replace and when we can keep fixing them. He has the sweetest dog. Everyone here is nice. So in love with this place. read more

I think Ryan does an outstanding job. He is brilliant, fair and concerned. I highly recommend Device Doctor for iPhone and computer repairs. He is the only one I let touch my main computers. He is Trustworthy. read more

My wife dropped her iPhone6+ & cracked the display. Ruined her day! Called Device Doctors in Lake Oswego, they could fix it right away. We stopped in and 15 minutes later she was happy again thanks to the speedy, knowledgable, professional repair and reasonable cost. The Doctor fixed her display and saved her day. Both are now fully recovered. RX! We shall retutn. read more

Fast, honest, wonderful service! We will be coming here for all our computer and phone needs.

I am very grateful for the expertise and supportive customer service Ryan has always displayed. He is spot-on with how to fix or replace an electronic device. The best part, however, is he never makes you feel brainless or that your concern is trivial. Ryan carefully listens and serves each customer with immediate feedback and turn around time is quick. That is what makes this service exceptional! The next time you need a quick fix for an electronic device make sure you bring it in to Device Doctors. Thank you again read more

My iPhone that I use for strictly business calls would not charge. I went online and paged through various forums. I did the toothpick thing where I swept out the lightning port. Still no improvement. I thought perhaps I had bent or damaged the lightning port. Went to Device Doctors. Was fixed in 5 minutes. Apparently some sort of dried up debris or rice in lightning port that a toothpick could not remove. Phone good as new. read more

I wish I could give them 6+ stars!!! Ryan is absolutely amazing! He went above and beyond what I expected to make sure I was taken care of. I dropped my iPhone and the screen was shattered. I took it into Device Doctors on my way home from work (Which is so very convenient and they stay open until 7:00 pm, which is extremely helpful!) and there ended up being an issue with previous water damage in my phone and it wasn't working properly. Ryan assured me that he would be able to fix the problem so I left the phone with him and he had it repaired and ready to go the very next day. A few days later, however, the phone was on the fritz again. I contacted Ryan and he was on top of making sure this issue was resolved once and for all. He was so patient with me and thoroughly explained what the issue was and what my options were. He took care of me better than I could have ever imagined and I was only charged the very low competitive price of the screen replacement! This guy is the absolute best! You couldn't ask for better customer service! Low prices, absolutely trustworthy, extremely helpful and knowledgeable, stands behind and guarantees his work, and quick service to boot! Let Device Doctors take care of your repairs! You will not be disappointed! read more

I had a cracked phone screen and he had it fixed in about an hour. The place is gorgeous and the people are friendly and efficient. If I ever have a broken device (hopefully not), I will definitely be coming back. read more

I was very pleased with Ryan's repair of my MacBook Pro with his quick and professional service. I will be back if I ever need my phone or PC repaired in the future. The shop is conveniently located and set up very nicely. read more

Crushed my phone (a bus ran over it) within 90 days of purchase and I don't buy insurance. But my credit card has purchase protection so I filed a claim. They wanted a repair estimate! I didn't know where to go as Samsung doesn't have any approved ones on their website in Portland. I was having lunch at Dang's in Lake Oswego when I saw this place. Stopped in and was pleasantly surprised to find such a modern, clean, and welcoming establishment. They were kind enough to do a free diagnosis and send a letter to my credit card company without charging me. I got my money back shortly thereafter. I'll definitely go back to this place next time I am in need of a repair! read more

These guys once again proved how high customer service is on their list! Ian is awesome! After my hard drive died, not only did he fix my computer to better-than-before condition, he delivered it...in the snow, and took time to go over everything with me! Still for a very low price. Device Doctors for phones, or computers. Great guys, great dog, great Customer service! Thanks again Ryan and Ian! read more