Fantastic In-Home Tech Support and Training! I highly…read morerecommend Henry with Computer Chimps for any IT needs. Henry came to my home to help optimize my setup, and the experience was top-notch from start to finish. What stood out: Streamlined Operations: Organized workflow and made my system run much faster. Clear Explanations: Explained how certain apps and programs function. Easy to Understand: Clarified complex tech concepts simply. Highly Professional: Knowledgeable, and very patient. I will be using Henry and Computer Chimps for my future IT needs.

They identified the problem quickly and effectively would recommend them. Very good workread more

The owner got back to me right away and gave me good information about taking care of my computer…read more They were very generous in sharing information with me. I was able to find someone to repair it by taking it to them that night. So I didn't end up meeting this owner this time.

Marvin is an excellent tech and provided much info on managing various aspects of PC. Recommend him…read morehighly.

NO NEW RESIDENTIAL CUSTOMERS…read more Not a review so much as a comment: I just called to see if I could get some help with upgrading my Mac to add needed memory. The voicemail states that the business is no longer supporting new residential customers (only existing residential customers with support plans). I very much appreciated the clear message so I didn't waste time leaving a voicemail and waiting on a return call. Now back to Yelp to try and find someone else.

I have a 2013 MacBook Pro with a CD drive that was starting to slow down considerably, presenting…read moreme with the beach ball of doom with just about every action I tried to take. Plus, my battery was no longer holding a charge, so I was tethered to my adapter. This is the time at which I buy a new computer. But you can't get one with the CD drive anymore, and I still use mine for my outdated exercise videos and movies on the plane. So I consulted Joseph at Portland ComputerWorks about a tune up. He recommended I increase my memory, replace the battery and get a solid state hard drive. His pricing came in at under $400.00. He also cleaned the interior and tightened the hinge for the screen. I love the result! This machine should go on now for at least two more years. It's like having a new machine! I do not live anywhere near Portland ComputerWorks, but it was Joseph's appraisal, manner and trustworthiness that made me leave my personal grid. I won't go anywhere else in the future.

If you are having problems with Apple devices run, don't walk, to message David at Mac a Wish for…read morehelp. He knows his stuff! Additionally, he is prompt, doesn't talk down to you, explains everything clearly, and he quickly unraveled my email problem. He reorganized and deleted content I no longer needed. I think my devices run a little faster. Thank you, David. Your business card is one I will keep.

David is a great resource. He is knowledgeable, responsive, easy to work with, and was helpful…read morewith my questions and concerns. After he migrated my data from a 15-year-old Mac desktop to a MacBook Air, he recycled my old computer, delivered my MacBook to my door, and spent well over a half hour familiarizing me with the basics. I couldn't have been more pleased!

Friendly and professional service. I needed help with my windows 8 laptop and he fixed it within…read moreminutes. Reasonably priced too.

I recently went to "Computer Help" and was surprised at how much he charged verses the competition…read more I was also surprised at how much work this man "Jonathan" did on my computer. It's not just the price but his passion to help everyone get their computers fixed for a price much less than a new computer would cost. He spent days running programs and diagnostics then removing all kinds of malware and viruses I had acquired. I even found out that someone was using my computer to send out thousands of spam mail through a "back door" they had created. I also had a virus designed to steal account passwords. Jonathan cleaned all of this up. I believe places like big box stores purposely charge high repair prices so that you figure it is cheaper to purchase a new computer instead of getting yours fixed. I told Jonathan that I would share his talent and compassion with everyone which is why I am writing this review. Jonathan also told me he is very good with creating business related databases and web sites, and has done so for everything from mom and pop to multi million dollar businesses. And most important, he offers one on one computer classes for people who have questions, any questions at all regarding just about anything computer related which is why I am going back. A happy customer :-)

"Peace of mind" is the best term I can describe my experience with IT Group NW. I have worked with…read moreIT Group NW for the past 17 years through my current employer and cannot imagine not having them only a phone call away. They are super reliable and have always had the expertise to solve any problem I have had. They provide my company with the strategic direction we've needed for our evolving IT needs and with the ever-changing technology available.

We have been incredibly happy with the service provided by IT Group NW. From onboarding to now a…read moreyear later, they have been fantastic. Our team of 25 people has no trouble calling or submitting tickets to get assistance when we need help. In addition to regular monthly maintenance and security they've helped us with: - Upgrading our ancient phone system to a VOIP option including setting up the desktop and mobile apps for it as well as the physical new phones. - Switching from Comcast to fiber internet with minimal downtime. - Upgrading our server also with minimal downtime. - Identifying network drive space eaters (enormous files taking up all the available space) that we can remove. They've given great recommendations to improve efficiencies within our office. As a business owner it is crucial to be able to trust the suggestions from IT. I know that when they tell me to do something that I truly need it and they're aware of the cost constraints involved. I never feel like I am being upsold. Their support team is very responsive, and our team gets solutions for any issues we have right away. From software updates to operating system updates, they handle everything so timely and completely. It feels like I have a team that genuinely cares about getting my business in optimal IT shape. They are proactive about identifying pain points and potential improvements. I have no complaints and am so happy to have gotten to work with them. I highly recommend IT Group NW to any businesses needing IT support.

I didn't know what to do the day my computer fizzled out because I was in the middle of my work day…read more& didn't know what was wrong or who to contact. Lucky for me, Google brought Steve's company up and because he had such a good rating, I gave him a call. Steve thought the new motherboard would take a week to order/arrive but it was here in 4 days & he came over the day he got it and got my PC back up and running! His labor was $180 (2 hours/2 trips to my house) & the motherboard was $100. That was a small price to pay for him to be able to save all the work, photos, music, movies I had on my hard drive! If you ever think your computer has burned out & died, call Steve before buying a new one and starting everything (re-installing everything & re-doing tons of work) over.

Helped me with a really pesky and annoying dead component that I was unable to diagnose myself…read more And did it in an hour or so. Absolutely worth it to ablate the frustration. I appreciate Steve's help.