Imagine you have a 3yr old. Your searching for daycares he/she can attend. After extensive on-line…read moreresearch and reading reviews, you settle on a place Paws in Play. You make the appt for the live interview, to see if your 3yr old dog is a good fit for the daycare and if the daycare is good fit for your 3yr old dog. You walk in and everything looks ok. Your stopped at the front desk. The play area where your 3yr old will spend all of his days cannot be seen. After all your questions are answered and your feeling comfortable leaving your 3yr old at the daycare, you ask what you think would be a common question. When can I set up a time to view the area where my 3yr old will be for the next 8hrs, 3x per day? The area I'm paying for? You're then directed to go online and look at Facebook pics of the area.... I did that, but seeing the Statue of Liberty on a Facebook post is not quite the same as seeing her in person. And personally I'm just not comfortable leaving my 3yr old in a place that will not allow anyone EVER to see the space they are paying for. Suspect. Paws in Play has a policy that no owner can view the play area, EVER. Not off-peak time, not at closing, not before opening, not even Holidays. All of which I offered as possible viewing times. Suspect. Why you ask? They say to protect the dogs. Ok. Why do the dogs need protection from Humans? Paws in Play interview their dogs. I assume the dogs they accept are socialized to interact with not only each other but other humans? I wouldn't take my dog to a dog park if I knew he bit other dogs or humans. Ok policy is policy. I asked the owner if he would be willing to call me at a time where there are NO dogs at the daycare for me to view the space. And he still refused. Referred me to Facebook. Suspect. This policy and the owners refusal to accommodate what I believe is a reasonable request, while still honoring the spirit of the policy got me way too suspicious about what was back there in the play area where my dog would be. The possible condition of the area. I couldn't in good conscious leave my 3yr old at Area 51. Suspect. I would caution anyone who is thinking about Paws in Play. Anyone considering this daycare for their loved one would have to answer the question. How could you trust a daycare that forbids you to EVER see the space in person that 1. You are paying for. 2. That your leaving your loved one for days and hours. Are we putting our loved ones in Fort Knox? What is so bad back there that you don't want anyone to see? Suspect. As a business owner myself, I shared with the owner that I had called 6 other daycares just to see if this policy was common in that line of business. What I found? All 6 understood not letting the public in the area when there are a "ton" of dogs. But to not EVER be able to tour the facility? Even after hours "sounded weird". The owner harshly replied "I don't care what other people think" And from that reply it also appears that Paws in Play struggles with professionalism as well. Suspect. Sorry, I just don't trust Paws in Play. My dog is my child. I could never leave him in a space that the owner is adamant with me NEVER seeing.. Suspect.

We have brought our dog once for daycare, and once for an overnight…read more The first red flag was the secrecy about the facilities. We were told when we called for our first daycare that we'd get a tour, but upon dropping our dog off we were told they don't do tours. Why? What is Paws in Play hiding? Daycare itself is fine. Our dog came back stinking, which isn't completely unexpected from daycare, but it isn't practical for us to use this place 2-3 times a week, because after a long day of work, the last thing we want to do is give our dog a bath. Our overnight experience was terrible. When I picked the dog up the staff member handed me his food bag, which was still nearly half full. I just expected them to say he was too busy/distracted/anxious to eat. But oh no, the staff member decided to lecture me about how I have provided far too much food and how I am overfeeding my dog. She condescendingly told me that he was overweight "chunky" and if I cared about him, I'd feed him an appropriate amount. Excuse me? What school gave you a veterinarian degree? Our dog is not only on-track according to growth charts, but we measure his food per our vet recommendations. He's a bulldog, those are rolls of skin, not fat! He's built differently. While I can 100% appreciate Paws In Play's attempt to care for my dog and "advocate" for his health, they were out of line. The appropriate thing to do would have been to follow our guidelines (especially since it was just a one-night boarding), and then politely make suggestions when we picked him up. This was our dogs first time doing an overnight, it was NOT the time to withhold his normal amount of food. He was probably anxious and confused just by being there; Paws In Play didn't need to create a scenario where he was potentially hungry too. Bottom line, they tried to come from an okay place, but their execution and attitude wasn't okay. I would only use this place in a pinch, when all other options weren't available (assuming they let us back after this review). Edit: I highly recommend Wetnoze Pet Concierge in Randolph. Tell them Kendra M. (Chalupa's Mom) sent you!

Clean shop, nice people to assist you and made Some savings…read moretoday. Only 3 cats today, and they look well taking care off. Pretty good.

Forgot to add that my molly died, idk if it was sick or not but didn't last long. Was also the only…read morefish left in that tank, all my other fish and snails are thriving though

We go there for grooming and just love Manny He does a great job every time We've gone there for…read morea long time

The owners are super-friendly and very accommodating. We primarily go there to use the self-wash,…read morewhich can be a godsend since our dog gets dirty frequently, and to use the grooming services. The store is always clean and welcoming and we're so glad they're part of our community.

Since 2004 I have been going to pet supply plus. They have been always pleasant and professional…read more In 2013 I had a big surgery. They always asked before but now I took the offer of helping me load up the cat litter into my car. It was never a hassle for them. In recent years I've been going to the Medford shop due to my location. The same service.!!!! To me, product and service are most important. I'd say they are easily 6 because doing this for over 20 years gets an extra star.

Yesterday Sept18 I went in picked up a bag of food found bugs. I went to girl filling shelves said…read morewe know we are going to get an exterminator I saw many bugs not a few, The store should of been closed down 'All that food should be thrown out. I don't want my animals to be exposed to chemicals' What a disgrace

I had an excellent experience with online ordering, customer service, and curbside pickup!read more

The online system is horrible and not up to date. Customer service inside the store isn't much…read morebetter. You shouldn't be able to place an order online, pay for it to only find out once you arrive at the store that they didn't fulfil the order. I had to go fill rest of order at another store. This has happened to me at this store only more than once and I will not be going back here

NVHS provides a wonderful caring service to animals who need homes. My 2 littermate kittens are now…read more3 years old and such a joy! The volunteers foster the animals in their homes so they get lots of attention and less time in cages in a shelter.

Very friendly and knowledgeable staff. The worker answered our questions and provided…read morerecommendations for our dog. Our dog also got some treats to sample in the store from the worker too! A lot of variety of treats for your pet and they also have birthday cookies.

Love this place Staff is super friendly and loves animals. Polkadog is my go to for healthy dog…read moretreats

Visited today- 06/06/26- the woman working (wish I had asked her name) was so wonderful! She was so…read moresweet and helpful and helped us make our dog's birthday special. We didn't know they were closing early and were about to leave but she stayed to help us, she was wonderful !

Only adding a star for the nice woman who helped us (Tori). The rest of the experience:…read more 1. Not allowed to hold the puppy or go into an enclosure even though we were serious buyers. 2. When we paid for the puppy he reeked. 3. Told he had his shots and was visited twice by a vet. Impossible the vet didn't know his condition. (See 4) 4. Puppy has had vicious diarrhea (our house is a war zone) since we brought him home. Took him to vet and he tested positive for Coccidia and Giardia. Highly contagious and we have another dog and small kids. 5. Dog also has a heart murmur but the pet shop said it could be from travel or stress so I'm not going to panic about this one just yet. We did submit a claim for the vet bills. I think they only reimburse up to $1k. We are at $220 and need to get retested in a few weeks and will likely need more meds. Add a test and meds for our other dog as well and we are racking up costs for what should have been a healthy dog. And forget everything we've had to toss and the rugs that will need to be cleaned after all this. Not a good way to start what should be a beautiful time with our new boy. Why are the dogs not being tested and treated for parasites? Why was the dog given to us with vicious diarrhea? So many questions.. but clearly either they need a new vet or they need to get more involved in making sure the dogs are healthy.

I would not purchase a pet at this store. I purchased a puppy last September. I didn't know it…read morewasn't trained. The salesperson didn't go over the store policy. I had to pay separately for the Supply kit/crate. It was a lot of $$. I returned him, as I couldn't train and I live alone. I brought him back in the same condition I got him in. They only refunded me 50% of price. I tried to contact the Owner to no avail. I thought Massachusetts has a 3-day Right of Recision, Chapter 93-A law. I think their store policy is not Fair, unfair Business Practices - unprofessional. They just want your money, and don't care about the animals. Don't bother.

I recently was in a pinch and decided to have them groom my newly adopted Yorkie! We had a…read moregrooming appointment that got cancelled in Randolph the day before the appointment and we really needed our dog groomed. I called the day before and they had an appointment the next day! The girl on the phone was extremely nice and made all the arrangements for the next days appointment. Dropping off my dog was very easy and my dog was not nervous at all. They had him done within two hours and he looked terrific! Cheaper than any groomer I've ever had my dog done at, too! I definitely would come back here in a heart beat!! Also, from my last post the place is much cleaner and the smell is completely gone of urine! They've cleaned up this place A LOT!!!!

The woman/man/they/them was extremely rude the faces she made as I was just asking her a question…read moreand the attitude was completely unnecessary I get that she was trying to help but my god did I not want to ask her another question but shes a staff who else do I ask another customer? and she didn't even ask me if I needed any help with anything she was just laughing it up to her other co worker after I was done talking to her.