Love love love the West Roxbury, MA Pet Supplies Plus! Ordering online is super easy and convenient, lots of sales, and not only are deliveries are always on time but they even bring it up to my apt door on the 2nd floor whereas a lot of other deliveries get left outside on the front stairs. And the one time I had to contact the store with an issue the employee was wicked friendly and had it resolved within minutes!!! I have 2 kitties who are very happy with them too!!! read more

Pet Supplies Plus West Roxbury - Guinness & Bailey - 2 very satisfied customers! - Pet Stores Near Me - West Roxbury, Massachusetts

this place never has any reptile supplies in store they always say "we just ran out".... don't waste your time coming here they suck!! Petco is right down the street!!!! read more

The best environment neat clean organized knowledgeable and patient Employees Im close to your competitors but i choose you read more

Cool staff...polite and always smiling...cater to your needs...if they don't have the fish you're looking for, they have an ordering sheet that you can look from. read more

Everything I was looking for was in stock when you get coupons you see a big difference in price coupons aren't that frequent though

Nora was very helpful through the process of trying to buy things for my pets , the store is very calm and cleann!!

Very helpful staff, have helped us since our milk snake was a baby, answered all sorts of questions and provided great, friendly service. Never made me feel stupid for asking basic questions about equipment or diet and lots of selection for equipment. read more

Excellent product availability, excellent service. Managers, Evan and Angela are the absolute best! They go out of their way to make you happy and try to accommodate you! read more

Great place and amazing manager. I just got a hamster for my God child. The staff helped to choose all what the new member of the family needs from his food to his bedding-litter! Fun experience. I highly recommend this shop. read more

Pet Supplies Plus West Roxbury - Stuart - Pet Stores Near Me - West Roxbury, Massachusetts

Needs more ventilation for people and pets. It's always so hot making it hard to breath. Needs a cosmetic update. They have a good selection of pet products and the staff are great. I wish it were a little more like the one in the Westwood area. read more

I have only been in twice so far, and will definitely be back. The staff there was extremely helpful and friendly. Just a very pleasant experience being there. I am trying different foods for my pup's sensitive stomach, and the staff was so helpful with returns and assisting with the process. read more

I love Pet Supplies Plus. The store is well-stocked and the staff is always in a good mood & seem to genuinely like working there. I've been using the delivery service lately since I don't drive. I don't know if there's a cut-off price for free delivery, but I always stock up with plenty of dry food, cat & dog cans, bird seed, cat litter, scratching posts, etc., so it's always qualified for free next-day delivery. Super-easy! read more

We love shopping at Pet Supplies Plus. A primary reason is their focus on customer service. When you need assistance, there are actually people available to offer it. When you check out at the register, someone offers to help you load your purchases into your car. When you call on the phone, someone answers. We couldn't be happier. read more

I really hate leaving reviews like this but the severe neglect of the fish at this store needs to be addressed. The staff are very nice people, and they work hard, but if they cannot staff enough to care for their fish, especially their bettas, they shouldn't carry them. I've seen cups that aren't cleaned for so long that algae is growing in them, or the entire bottom is covered in waste, to the point of it looking like substrate. Brown water is common. It's also common for 100% of the long finned bettas to show symptoms of fin rot. Even my mom, who is the definition of not a fish person, says it's depressing to see the bettas here. It's gotten to the point where I don't go here anymore because as a betta lover it's too upsetting. I don't think the staff are bad people. I don't think they're neglecting the fish on purpose. I think there needs to be much better care though. I mean it boarders on cruelty to animals at this point. Cups are often a necessary evil for bettas in stores (though I'd rather see betta barracks I know they're expensive), but I've never seen them this bad. Cup water needs to be changed often, as toxins build up very fast. read more

I have been there Three times and each time the employees are very helpful. They are also very knowledgeable. It seems they have plenty of supplies in stock. Easy and fast to find items also. Thanks Lola. read more

The employee was very helpful in showing me how to work the rewards on my account. Thank you.

I find what I need and want for my dog at Pet Supplies Plus. They have a lot of variety and excellent quality items. I find the prices reasonable and coupons are available often. It's a clean and safe store with a large parking area. The staff has always been very friendly, polite and helpful. They are always sweet and respectful of the pets that go in with their "parents". Both my dog and I enjoy going there very much. read more

Super fast delivery! I needed a heat light for my tortoise asap but I couldn't get out of work. It was great know the store had what I needed and that I could order online and get delivery was great to find out. It came much quicker than expected, within just a couple of hours and I was prepared to have to wait until the evening. My tortoise says thank you! read more

I was not thrilled by their selection. I am an aquatics enthusiast, and went here to get some fish food and a few small fish. They had a very poor selection of both. The fish tanks (there are not a lot), seemed filthy. Maybe I caught them on a wrong day. They do have a good selection of toys and supplies for dogs and cats, so if you are looking for that - it is a decent place to go. read more

The people who work here are fantastic - friendly, funny, knowledgeable, helpful. They have everything and shopping there is always a pleasure! read more

This review is long overdue- and unlike some people, I trust most of the Yelp reviews and you can trust mine. I only leave any reviews when it is worthy of my time to support the business. I used to order my dog food from Amazon as I have the prime but since the covid hit, I became more aware of the vulnerability of local stores. It just also happened the dog food I used to order stopped making the one I liked and I started to look elsewhere. So since March 2020, I have been ordering the dog food and other dog treats from Pet Supplies Plus from this location and the service is impeccable. They deliver to your door so quickly free of charge and I almost feel bad not paying for such an timely and excellent service. Plus they leave a hand written card with the package. I appreciate every little thing that this store does for the customer service. Thank you so much and thank you for staying open while still facing the risk of COVID. read more

So nice to support a local business. They always ask if I need help with heavy items. Also it is easy to order online and have the items brought to my car. read more

Been going to the store for years. On a whim I decided to try delivery. Best thing I've ever done was get my items delivered!!!!! What a great experience!!!! Easy interface on website!!! All 46 of my ordered items were correct AND delivered SAME DAY!! Plus the packing job was outstanding. Lastly, a personal thank you note was included AND was HANDWRITTEN!!! These guys need a raise!!! Obviously, I couldn't be happier. From now on I'm ordering delivery from West Roxbury Pet Supplies!!!! My 14 year old rescue, Palmer THANKS YOU TOO!!! read more

Great selection of cat food and something is always on sale if you are looking to try something new for your pet. Customer service is there if you need help but not overwhelming. They are helpful, pleasant and knowledgeable about the products. This is my go-to pet store. I always have a good experience at the West Roxbury location. read more

I've always found everyone at this store to be friendly, helpful, knowledgeable and engaged. They know their product selections, are ready to assist me whenever I have a question, and go out of their way to help. As an example, they were out of the litter I usually buy, so the associate asked for my phone number. He called the next day to let me know a shipment had come in and they were holding a bag for me. So glad to support a locally owned business. read more

Outstanding store for pets. I refer people there all the time. Products are good, great variety, staff excellent.

This store went downhill. I visit here regularly. Each visit is a nightmare. There's a few staff that's very nice. Others, not so much. The store has pallets and carriages of trash located throughout the aisles. I always visit the animals and they were very neglected. No food or water for the majority of them. The reptiles were waterless. I really wish pet stores would stop selling pets. Especially if they lack caring for them. A lot of their fish were just floating around as well. As for prices, I've noticed a few things that I buy go up in price. Sometimes you get a really good price. It's really hit or miss. read more

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I go to the store in West Roxbury MA it is amazing..they know me when I come in the store..they are one of the few places I can find my dogs food..and will answer any questions regarding availability if certain flavors are not in...Great team.. highly recommend this store read more

Couldn't have had a better experience. The store is really clean and organized, prices are all fair as well. What really made the store stand out was the staff. Joe was really awesome. He was so friendly and personable. It really makes you remember a place and want to come back! Thank you! read more

So we've been going here for a few years now since it's a little cheaper than Petco. We get our cat litter, wet food, and dry food here as well as flea medicine. I also love the $5 gift cards we get for the cats' birthdays because we use them to buy them presents! We've been part of the membership club though I don't think we've used any of the discounts/coupons since the item or timing wasn't convenient/relevant to us. They have free samples of dog food sometimes when you walk in but I have never seen cat food samples. I like this place, the employees are friendly, and they usually have everything I want. My only request would be for them to stop selling live animals (birds, reptiles, amphibians, small mammals, and fish) just because many of them are bred in some pretty terrible breeding facilities, lead to pet overpopulation, and a life of imprisonment (just look how sad those Beta fish are in those tiny plastic cups!) Otherwise this is why I gave the place a 5 star review: The other day, a Saturday morning 2 weekends ago I was shopping there for my cats. In addition to their bi-monthly supply for litter and food, I also bought them Advantage flea medicine. The medicine is usually $60 but was on sale for $45 (4 pack). Well in my own stupidity and tiredness I left the Advantage in my shopping cart when I took it to my car to unload! 10 minutes later I am gassing up my car a few miles away in Dedham and I get a call from Pet Supplies Plus that they found my Advantage. I didn't even know I had left it! Some customer saw it in the cart, took it inside to let them know, and they were able to look up recent transactions and found my contact info. TALK ABOUT HONESTY!! I was struck with how amazing their customer service was. They said they would hold on to it until I came back. So I rushed back over there and there it was waiting for me. Thank you so much for going above and beyond for your customers! We will continue to shop here! read more

I want to highlight that attention and focus on the customer that the staff at this location exudes! I want to keep this short but also acknowledge the level of service that I and my family have received in general! In particular, JB, Kevin and Amy have been extremely helpful in helping me with a problem I was having for a glotank that I bought for my son where the fish were dying immediately. My son was upset and I was perplexed on what was going wrong. It was a combo of the filter being too big that was sold with the tank (manufacturer error/misstep), the ammonia level and a few other factors, but nevertheless from JB explaining from a-z what to do in person and being extremely patient, to Kevin helping me and replying through email on his day off (holiday) to arranging Amy to help to my wife test and reset the tank from scratch and troubleshooting. MAJOR KUDOS to the entire staff at this location!!! My family appreciates your service! read more

Living in Westwood, this is my closest Pet Supplies Plus store. For the store it is, they have done an overwhelmingly well job keeping it clean, organized, and trying to keep the year's old space along the VFW Parkway look new and exciting. However, to be completely honest, the Brockton location is miles better. Even though it's sort of strange, I ended up making my first visit to any Pet Supplies Plus store at the Brockton location earlier this year (how have I not come here before that!), and after that I've been wanting to stop by this location, as the prices are so much better, and the store is spectacular (well, the Brockton one is....). This store is many, many years older than the Brockton store, and is not renovated and not nearly as beautiful. It also has a bit less variety and doesn't carry some of the products the other does, yes it has all the basics and more, but when I stopped by a lot of the places for items in the dog section were either empty or simply didn't exist. Staff are extremely friendly here and helpful, and really are trying, but the old space is really just too much for them to handle. Prices are great on everything, and if that's all you care about, go for it. Always less than Petco or Petsmart, and the service always seems to be faster. This is fine when one needs something quickly and doesn't want to go far, but definitely consider checking out the Brockton location if you prefer newer stores with larger inventory. For now, this one is fine, but hopefully one day, it will move to a new space, or complete a full renovation and add all of the products it doesn't currently have. 4 stars for the W Rox Pet Supplies Plus. read more

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If you are in the area and you are reading this review, stop now and go to Pet Cabaret on Washington St. In the 2 years I lived in the area this location degraded substantially in both work force and the products they carry. I used to love the store for being easy to special order from and then they left me in the lurch by losing my chin food order 3 times and then telling my after waiting two weeks that they could no longer get the product... which turned out to be an outright lie... but I digress. Take your dollars and support a well run, private establishment down the street. You'll be treated better and you'll feel better knowing your supporting a local business. read more

I bought a fish tank for my husband for his birthday and apparently bought a 40 gallon breeder vs a regular 40 gallon Tank. This resulted in the hood and light I bought not fitting correctly. We went back today and Joe helped us find the light and "versa top" we needed. We did not even know what a versa top was so we were so appreciative of having somebody who knew exactly what they were talking about and who truly had an interest in helping us! Joe is a valuable employee ! read more

Extremely helpful and friendly staff. Feels like shopping in a neighborhood corner store.

You can always find great deals here! They have an amazing selection of dog food--except the one I use, until one employee said they might be able to special order it. Sure enough, they were able to, and at a price that was cheaper than anywhere else I've found it. Excellent deal! Sign up for their savings card and you get a 20% off coupon for your next purchase (excluding dog and cat food). You can't go wrong. read more

Pet Supplies Plus is GREAT. Great service, a wide range of products and they will order things for you. We have been going here since 2009. And we will keep going! read more

I have gone to this store for about 6 years and it is consistently good with great employees and lower prices than its competitors. My dog even knows when we go past and he gets excited because it is the only store that he gets to go inside. read more

They deserve 0 stars for customer service. After ordering nearly $200 worth of pet supplies online, I waited in a long line to pick up my order. Got to my car the order was incorrect. I went back in the line was still very long and I told them my order was incorrect nobody bothered to even acknowledge me I had to go find the correct 37.5 pound bag of dog food myself nobody even offered to help me to the car. I went back in to speak to the manager and she got an attitude. I won't be back. read more

Fantastic staff. They actually have experience with pets. No joke. Even reptiles. I have gotten so much help from a number of them to pick out our gecko and get what we needed and learn about our gecko along the way. To top it off the manager has gone above and beyond to make sure I have what I need for my gecko even when getting food for him was hard. She actually cares about the animals, long after sale. Thank you store! You've saved me and my gecko this week. read more