This store has a great friendly and helpful staff. I was looking for a kitchen timer and I asked…read moresomeone where to find it and he took me directly to the exact location of the item. When I was ready to check out, the cashier was also very chatty and friendly. It's always refreshing to come to small businesses and being treated like a person, not just like a revenue-generating entity.

Adam was extremely helpful with a grill issue that I was having…read more He even came to my home and resolved the problem.

Great service 10/10 loved it was quick someone was able to come over and assist me in electrical…read moreimmediately after asking.

I came into Ace Hardware looking for wood stain. This location is like a local hardware store…read morecompared to a Home Depot. I like that it's not huge. They have a lot of things in here. I couldn't find the wood stain so I asked the associate Finn whom was in the isle putting some things away. He stopped what he was doing got right up and helped me to the isle. He talked to me about a few options. He was attentive and I felt he really wanted to help me. Check out process was quick. Ample parking

Great local hardware store that manages to have it all! If you've ever been lost in Home Depot or…read moreLowe's frantically trying to flag down an employee to get help - Durfee's is the spot to go to. The friendly staff are helpful and can point you in the right direction for what you need. There's an information desk to the left when you walk in and you can usually ask questions there, if there's no one there the cashiers can help. They do so many different things that I didn't know about - they rent power tools and it's super affordable (I rented a sander for 4 hrs for $10), they repair screen doors, they have garden supplies...the list goes on. I'm super happy with the repair they did on my screen door so I'm including a picture.

This is an 'old school' neighborhood hardware school. They have a little bit of a lot of things!…read more As soon as you walk to the entrance you notice the old door. The till counter also looks like it has been there for years. The aisles are narrow and chock full of just about everything you could want. The staff are very friendly. There is a small parking area to the side of the building, but it's also right in Rolf Square, so easy to walk to if you live in the area. Definitely a must try and a great way to support a community shop.

Great little hardware and decor store in a city neighborhood. They have a lot of items you might…read moreneed for small home maintenance projects like felt pads, new sink strainers, basic tools, plumbing parts, house numbers, door knobs, a few kitchen tools and shelf paper for example. They also sell shower heads, cabinet hardware, wall paper and other interior decor items. Staff are super friendly and helpful. There are a few 2hr parking spots on the street in front or find a spot on a sidestreet nearby.

This local hardware store is located in the Fox Point area. If you live on the East side and don't…read morehave a car, this is the most convenient store to get things for the house. They focus on the basic hardware services like: -Key cutting and stamping. They cut over 20,000 keys a year - Rekey lock sets - Screen window and door repair - Glass replacement for windows and picture frames - Lamp repair - Vacuum cleaning or repair for Miele and other brands - Custom cut window shades - Complete sharpening services (tools, knives, lawn mowers, & many other items) You can also buy screws, hammers, bulbs, etc. They have a nice decorating section where they can help you choose fabric and decorating ideas for your home projects.

I love that it's local, and everyone is always nice. But the heavy metal music is horrible and…read moremakes me want to run for the hills. I suggest pleasant music to help shoppers linger and enjoy the experience. :)

**horrible customer service** ***refund policy is…read morepathetic** ordered scotts fertilizer on the web for pickup at this location. web said it will be ready in 15 minutes. when i arrived at the store, the manager informed me their inventory was wrong and product will arrive in five days, this coming wednesday. i decided to cancel the-order and receive my refund, but was told because the item has shipped to the store they can't refund me until it arrives, which isn't for almost a week. called corporate office and was told the same story. their refund policy is by dar the worst i've ever heard of. beware!!!

I was surprised to read the reviews for this location! We go to this Lowe's often and every…read moreemployee I've dealt with has been incredibly friendly. I always get asked if I need help and find it generally pretty easy to get around. I love perusing the garden area this time of year, they have a great variety of seeds buy, gets me excited for spring.

Here is your complete, ready-to-submit BBB complaint package, including:…read more Title Summary Full (condensed) review Desired Outcome All sections are formatted exactly the way the BBB form presents them, so you can copy and paste each part directly. --- BBB COMPLAINT - COMPLETE SUBMISSION PACKAGE --- Title: Eight-Month Kitchen Delay, Poor Service, and Unfair Nondisclosure Requirement --- Summary: We paid Lowe's in full in February for a small 8-cabinet kitchen project that wasn't completed until late October. During that time, we faced ignored calls, poor workmanship, and no accountability. After months of frustration, Lowe's offered just $1,100--but only if we signed a nondisclosure and release that voided all warranties. --- Main Complaint (Condensed Review): We hired Lowe's Home Improvement for a simple 8-cabinet pull-and-replace kitchen project costing about $15,000. We were required to pay in full upfront in February, but the job was not completed until the end of October--over eight months later. During that time, we faced poor workmanship, repeated delays, missing materials, and unreturned calls. Lowe's stores and customer service appear to use caller ID; our calls, especially to the store, went unanswered. After more than a week of trying to reach the cabinet department, my husband went to the store, called from an aisle with a clear view, and watched employees look at the ringing phone and ignore it. When he asked for a manager, he was told the manager would be in his office all day and not speaking to anyone. After all this, Lowe's offered only $1,100 in compensation--but required us to sign a detailed nondisclosure and release of liability that would also void all warranties on our kitchen products. This was essentially an attempt to buy our silence about an entirely disastrous project. We find this unreasonable. No customer should have to waive warranties or the right to speak about their experience just to receive partial compensation for a project paid in full and delayed eight months. Attachments: Copies of the Lowe's Release of All Claims and nondisclosure agreement. -- Terry & Deborah Schroeder, Warwick, RI ---

Very nice staff and easy ups drop off I would highly reccommend everyone for coming hereread more

DO NOT order parts thru here. if they dont have them in stock, move on. i waited 4 weeks to receive…read morea handle assembly (i paid in full) i called up my old employer (largest stihl dealer in the NE) and asked if the part i needed was on backorder, it was not... the general rule is if you order from stihl, anything over 50$ is free 2-day shipping (my part was 60$) they had originally promised me it would be a week or week and a half, that however was untrue. i called every week sometimes twice a week as this saw is very expensive and the customer i'm doing the repair for was eager to get his equipment back. same excuse every call "we've ordered the part it should be in anywhere from monday to tuesday", if i called on a monday they'd say; "wednesday to friday." this business lacks organization and my customer was afraid to go here for the repair initially as thi company has a reputation for either further breaking equipment, or losing the equipment. my suggestion, sure the parts may be cheap, but do you really want to get screwed in the longrun?

This is the best hardware store, every time I go to Salk's Ace there is someone ready to to help as…read moresoon as I walk in the door, more than willing to help me find whatever odds or ends I am looking for.

Customer service is pretty lack luster. I waited 15 minutes for someone to help me out and no one…read moreever showed. I finally gave up and went to the big store for supplies

I wanted to get two O Cedar flip mops at Ace Hardware since I had a 25% off coupon. The website…read moresaid that this particular store in Bristol had 19 in inventory so we decided to go and get them. I could not get them online since the maximum was ONE mop per transaction. So we stopped at the store and went to the mop and broom section. No O Cedar flip mop to be found...when I asked one of the staff members about the item, I showed her the item on their Ace mobile app and she went on their system to check for inventory...she said, they had none in the store...but the mobile app said they did.... Confusing... She said, I can order from our warehouse and you might be able to pick up next week, I said, yes...so I can use my coupon. When she went to get the special order entered, the system said that they are no longer getting any more of these mops.... Weird how the mobile app inventory and the store inventories do not seem to talk to each other... Unfortunately we left the store empty handed....

We want to share about our experience with outstanding customer service from the Bristol, Rhode…read moreIsland Ace Hardware Assistant Manager Ben. We ordered online for sidewalk service after consulting multiple times with Ben via phone. We then placed three different orders and then called to add more. Ben brought everything out to the car and even took two remotes back in to replace the batteries. He was pleasant and friendly throughout this order process complicated by our repeated updates and changes. He is knowledgeable and helpful. We want to publicly commend Ben for his exemplary work.