1. New Horizon Heating and Cooling Services

    1. New Horizon Heating and Cooling Services

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    Rolling Meadows, IL

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    New Horizon Heating and Cooling Services

    5.0 (5 reviews)
    Open 8:00 am - 5:00 pm

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    8 months ago

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    1 year ago

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    Arlington Heights Heating & Cooling

    Arlington Heights Heating & Cooling

    3.8
    (18 reviews)

    I have been their customer for over 15 years. They used to be excellent in providing services…read more Looks like the business has been sold and the new owners are not honest. In February, they told me that the cost to replace a board in the furnace was $850.00 in one of my rental properties . In the past if they quoted me a price of $850.00 the bill would be $850.00. This time in February billed me $1125.14 after quoting $850.00. When I asked to talk to the owner's daughter, the lady on the phone said that the owners daughter was on vacation and she would call me back in a week. I called again in March and asked to talk to Carrie, the owner's daughter. The same lady again said that Carrie is on vacation and she will call me back the following week. I still have not heard from Carrie. The crazy part is the February bill had a traveling charge! They have never charged me anything called traveling charge. On February 11th no one in the service industry had a traveling charge! Since I was a customer for over 15 years and Carrie and her family has provided excellent service, when I have been asking them to call me back for over 2 months, I am of the opinion that the business was sold and the new owners are not honorable. Their words don't mean a thing to them , examples: 1) Quoting me a price of $850 and charging me $1125.14 2) Telling me twice that Carrie or her father would call me back and have not. 3) Telling me Carrie is on vacation 3 times in l than two months!

    I called Arlington Heights Heating & Cooling because my neighbor recommended them so highly, and I…read morewas not disappointed. My furnace stopped working in the early morning of the first snow/cold snap and they were able to have a technician in my home that afternoon. They kept in contact with me, so I knew the arrival time. The technician was easy to talk with, explained exactly what had occurred and completed the repair within an hour. I also recommend Arlington Heights Heating very highly.

    All Temp Heating & Air Conditioning

    All Temp Heating & Air Conditioning

    4.0
    (548 reviews)

    I just wanted to express my gratitude to your company in general (21 year customer) and to Marvin…read moreD. in particular for the prompt response to the "chirping" noise in my vents after my new furnace installation last September. It took multiple "tinkerings" to resolve the problem. What I really appreciated was that as soon as I called, Marvin adjusted his next day's schedule and came out to my home and worked several hours, not leaving until he had thoroughly tested and verified that the problem was resolved. No vague promises of "I will see when I can get to it", he arrived the next morning and stayed until the problem was resolved. BTW I was very impressed by Marvin's HVAC knowledge, as well as his patient and friendly attitude while working in my home. Thanks!

    We purchased an entirely new hvac system from them on a recommendation from my parents who had a…read moregreat experience. The ac has not worked properly since the day we got it. Way worse than the unit from 1999 we replaced. After tons of back and forth calls and texts between us and multiple achedulers, service managers, the sales guy, etc., we thought we were getting somewhere when we were told that it would be replaced, as it states they would on their website, but then we started getting the run around again. Great job at keeping your word, fellows. Class act family run business. They knocked some money off but the unit is still not working properly. Tons of service calls and still not working. Their own service guys are even telling us we should have it replaced as they don't know how to fix it. Maybe I'll change this review if Robbie himself gets a hold of me and replaces this piece of garbage, as I'm getting nowhere with the people I have spoken with about 100 times. I've also sent an email to an address I found through a google search. If i dont hear back within a day or so, My next step is filing a formal complaint with the BBB.

    New Horizon Heating and Cooling Services - hvac - Updated July 2026

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