Jan 2019, I bought a 2015 a Ford Explorer. There was to be work done to it and it was never done…read more There was a shaking in the front and after a month they finally got it and just slapped a new tire on it. Didn't fix the problem. Jake the salesman said he'd get it back in to service. Never done. So, I had to replace my brakes, rotors and have it aligned myself. Next, there was chips all over the hood. I was assured it would be fixed. I agreed and told Jake, I want it done correctly. Sanded down and repainted. Again, he said no problem. I get it back and they put a black strip over the chips, similar to a rhino liner for a ruck bed. Also, there was a piece missing that holds the part closed where the jack goes in the trunk. He said he would order it from Ford. Never got that fixed. It is still taped. I was also assured I would get the unlock code for the outside of my door. I can't even get it to work. Lastly, my car has been stuck on the My Key setting where I can't go over a certain speed, my radio won't play unless my seatbelt is fastened and the radio won't play at full volume, only half. After multiple phone calls with Jake my problems were never addressed. Finally I call and spoke with the sales manager. He said he couldn't do anything because it wasn't written down and Jake no longer worked there. He asked for a picture of the missing piece in the trunk so he can see what he can do. I texted him a picture and have never heard back. I would NEVER recommend Ferris and will not be purchasing another vehicle from them! I am highly dissatisfied and will let everyone know about my horrible experience. For being a locally owned company you would think, they would take a little more pride in what they do.

I brought my car in to have the heating/cooling unit programmed/calibrated because my heat hasn't…read moreworked since I bought the car July 2021. I paid $115 for the unit to be programmed/calibrated and the heat worked for 4 minutes as I drove away and then stopped working. I turned around and went back to the dealership and was told I would need to pay for a new diagnostic appointment and was offered no help or any reimbursement of any kind. This isn't the first issue I've had with Ferris. This was my first purchase of a car and I've had nothing but issues with the vehicle. I would sell the car if I could but I'd never feel comfortable selling the car to someone knowing all the issues it has.

Purchased a complete lemon here. The transmission went out about 3 weeks and a little over 1,000…read moremiles later. Of course it was outside the warranty period so they still charged some for a rebuilt tranny but would not give a new warranty on it. We're supposed to also fix a leak in the exhaust and replace a malfunctioning sensor, they did neither. Now looking for a new, more dependable vehicle, even though I have only owned this one for 6 months. Do not purchase from these crooks, I should have listened to all of the locals that warned me against it. If customers in the immediate area call you Crook Auto then you should probably take a good long look at your business practices! Paid waaaay too much cash for this money hog!

We bought a 2010 Ford Fusion in February 2015. It had a huge crack in the front bumper, and a bunch…read moreof dents all along the car. They said they would get a hold of us and fix those problems in about a month. We were patient, and waited 3 months before we finally contacted them. I called five times before I was able to talk to someone who works in the repair shop. I asked him when we could get the car in for them to fix it, and he told me in about a week. The time finally came, and we dropped off our car early in the morning (before they opened). It took them 3 days to fix those minor problems and we STILL have dents on our car. It's not worth the trouble of taking it back again. I'd never buy another car from here again.

they have been so understanding and work with me to the best of their ability every time! always…read moreget my car in the shop and worked on as soon as I call them about it.

Bought my car from here. excellent staff. very open and honest. they also have a full service shop…read morewith the best rates in town ! highly recommend

So I brought my car into Parkway's service center due to a low oil pressure light. I also happened…read moreto have a service plan with drive train coverage. I brought the car in on May 2 and got it back on June 27. During that time they were able to rack up about an $8000 bill on a $5000 car. The service plan company covered about $3900 and they "cut me a deal" leaving me with $2500 out of pocket. Let's all take some time to congratulate Rico on the sweet commission he pulled out of this deal.

I brought my Nissan to Parkway Nissan because someone tried to break into my car and in the…read moreprocess broke the door handle. They said it would $300 to fix it! I said "for a door handle"? My ins. man said no way. He said to take it to an auto body shop. So i went to Belknaps. They fixed it in 15 minutes for $113.00!! and saved me $200! Thank you Belknaps!

My parents are both disabled and in wheelchairs. I took there mobility van to Parkway to have the…read moreheated passenger seat repaired. They had it 1-1/2 days, charged them over $300.00 and said they couldn't fix it. I took the van to Mobility Works in Akron for the routine service, told them the issue, and they had it fixed during the time the routine servicing was being done. $89!!! When I told them about my experience at Parkway, I was told they probably didn't want to take the seat out because as soon as they took the seat out they were about to see the loose connection and fixed it. We went back to Parkway and told them what happened and asked if they could refund at least some of the amount we paid due to the incompetence and the said NO. Shameful!!! Two elderly disabled customers on a very limited income. WE WILL NEVER BE BACK!

Moved to the area and these folks are plesent to work with. That was 6 mo ago. In the last month…read moreit's been hell. 2 power stearing pumps for my 2017 wrangler. Not he dealers fault. However ever to get the second pump installed I had to contact Chrysler customer support. Dealership service would not return multiple calls to schedule part install. I had to call Chrysler customer support again!! They got service schedule appointment. As far as service treated me it was hello took my key. Then it's ready, goodbye. Not any conversation about the vehicle. Not that I wanted to talk to these people at that point. Extremely dismissive. I will never recommend this dealership again.

Sales process was great. easiest purchase ever. Price online was exactly what it was when we…read morearrived.

I wish I could leave a 0 star review…read more I am a single mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From August to November I have been in that dealership at LEAST 16 times for repairs. Half the time, when I picked it up, I couldn't even leave the parking lot without having to turn around and have them fix something else. The mechanics here have no idea what they're doing. They "fix" something and it breaks again immediately. From a turbo blowing, to heat going out, coolant line blowing off and dumping oil- every single thing has needed fixed 1, 2 and sometimes 3 times. On top of what the warranty covered, I've dropped 3K on repairs in 3 months. This car has been in the shop more than I've been able to drive it. I talked to the salesperson who sold me the car and he looked me in the face and said "you're f*cked". I left in tears. The general manager treated me like a waste of time. They were completely not interested in helping whatsoever. I spent countless hours in their lobby and missed so much work just trying to get this car to be drivable. I even paid outside sources to work on things they couldn't fix. This was a miserable experience. I was MORE than patient and continued to give them the benefit of the doubt. As a previous business owner, I thing long and hard before leaving a bad review.but parkway Nissan deserves one. Thumbs way way down. I've never been more disappointed in a business in my entire life. Whether the car was 12K or 112K, you should care about your customers. Parkway Nissan does not. Do not go there.