I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

DJ is the man. Took my call, spoke to me professionally and showed up ahead of schedule. Highly…read morerecommend!

DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

Ray has been a valuable service tech for me for three to four years now. He is extremely…read moreknowledgeable and personable. I highly recommend him if he is available. He does run a busy schedule.

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I called Westmoreland Pool for the first time yesterday and talked to Clay. I've been struggling…read morewith high pressure for most of the summer and no one could figure out why. Clay diagnosed the issue very quickly over the phone and told me exactly what to do. I couldn't believe it could be so simple but he was right and my pool is working great now. Wish I had found him sooner!

Excellent experience with Westmoreland Pool Service! He was extremely responsive, communicated…read moreclearly, and provided outstanding service. Everything was handled promptly and professionally, and it's obvious he genuinely cares about his customers. I highly recommend Westmoreland to anyone looking for reliable pool service.

This was our third time in six years that we have built a pool with Shasta. What keeps us coming…read moreback is their in floor cleaning system, and the fact that to upgrade the equipment. Also their longevity on business The good- Garrett Dow,the construction manager was the best person as far as communication goes. He always responded to my text and phone calls in a timely manner and he kept the project moving. The trades that he had on our site were always professional and easy to work with. The AI operator was helpful when I couldn't get a response from anyone. I liked their Builder Trend Ap for communication. What needs improvement- project manager didn't respond in a timely manner or not at all. Never picks up the phone. This is the main contact for the project and this added to undue frustration. Good communication is key to any project. It seems it's hard to find good people that have the skills to do this now adays. I will continue to recommend Shasta as they do build a great but just don't expect great communication unless they get better project managers

Shasta Pools...Fast to Take Your Money, Slow to Stand Behind Their Work…read more My experience with Shasta Pools has been extremely frustrating! Shasta was fast when it came to everything that benefited them: fast to collect our money, fast to get someone out for a quote, fast to create the design, fast to get the contract signed, and fast to get our pool installed. But now that there is a problem with a pool that is not even three years old, the level of urgency and customer service has been completely different. Our pool currently has no power to it, which means the pool is not functioning. I called Shasta two weeks ago 07/14/26 to get on the schedule. I left a voicemail on Friday and didn't receive a call back. Monday I call no answer left a voice mail... by Thursday I called again, I finally spoke with someone, I was told that it wasn't her fault because the AI system they use didn't capture my message and send it over. There was no apology, no empathy, and no concern about the fact that I had to call in multiple times and my pool was sitting without power. Instead, I was simply given another number to call. I asked to speak with a manager and was transferred to Gabe in the warranty department. Gabe told me he would submit an email/ticket to the company Shasta uses for warranty calls. I waited. Friday came and I still had not received a call. I called Shasta again, and I was told that it takes 24-48 hours to receive a callback/email and that they don't work weekends. I asked her to confirm that my warranty request had actually been submitted to the warranty company. She couldn't verify that it had. At this point, my pool had already been sitting without functioning electrical equipment for approximately 1 week. I asked for a manager and was told there wasn't one available. I was told a ticket would be submitted for someone to call me back, that was Friday. Monday came. Still no call. I called the number I was given and got Gabe. I explained everything that had happened. He told me he would call me back. He didn't. Instead, someone unexpectedly rang my doorbell. It was the company Shasta had sent out. Thanks Gabe! The technician came to verify the issue and determined that it was an electrical problem (I've stated this multiple times on the phone that there was no power). He explained that because Shasta had originally done the electrical work, I would need to contact Shasta regarding the repair. He said he would complete the ticket with his findings. I immediately called Shasta again, per the technicians request. Now I'm being told they need to "review the account" and will call me back. There was no timeframe and no clear explanation of what exactly they were waiting for. I specifically asked if they were simply waiting for the technician to complete his ticket so Shasta could review his findings and determine the next step. Instead of getting a simple yes or no, I was given a vague response that essentially repeated what I had already been told. Which wasn't clear that's why I asked. So here I am, still waiting. And here's what concerns me: We have monsoon weather, dirt, dust, and extreme heat. A pool sitting without proper circulation and functioning equipment is not something that should be treated like a low-priority issue. The longer this goes on, the more concerned I am about the condition of the pool and the potential for the water to turn green and develop algae. Shasta isn't going to pay for the pool to be cleaned! This is more money out of my pocket!!! The most frustrating part is that I shouldn't have to repeatedly call, chase down warranty departments, ask whether tickets were actually submitted, request managers, and try to figure out what the next step is. I paid Shasta Pools for a complete pool, including the electrical work. My pool isn't even three years old, and when something went wrong, I expected them to stand behind their work and help resolve the issue, not make me chase them for answers! They may be fast when they are trying to earn your business, but based on my experience, once they have your money, you can find yourself on the back burner. I'm not asking for special treatment. I'm asking for communication, accountability, urgency, and basic customer service. After two weeks of calls, voicemails, tickets, no manager call back, warranty departments, and still no resolution, I don't think that's asking too much.

We were pleased with the professionalism and the competitive pricing and have just hired this…read morecompany to provide weekly service to our pool.

Everything went well and the end result is awesome! Great experience with Jayson and Dru. Highly…read morerecommend

DO NOT WASTE YOUR HARD EARNED MONEY BY USING THIS COMPANY!…read more They are the worst out there. We gave them the opportunity to make things right when the pool they built started cracking after 6 years. They not only told us they wouldn't even consider helping, they stated that we owed them $1000!!! After years!! Their contractor broke our gate and they replaced it with a smaller gate than we had without asking us. They will not back up if anything goes wrong. Don't do it!!

If I could give zero stars, I would. My experience with this company has been overwhelmingly…read morenegative, and I strongly urge others to think twice before doing business with them. There are far too many issues to list in detail, but the overall our pattern was clear: lack of accountability, and a complete disregard for customer satisfaction. What should have been a straightforward experience turned into a frustrating and stressful situation not once, not twice, but again and again. I gave multiple chances for things to be resolved, but nothing meaningfully improved. It's always been the same on going issue again and again. Save yourself the headache and look elsewhere!!

They did a great job repairing my leaking pool equipment. They were able to start the job quickly…read moreand their pricing was very affordable. I will definitely be using them for any future pool repairs that I need.

Our pool has had a rough season with algae and then a broken filter. When I was finally ready to…read morecommit to spending a little extra money, Hawaiin Breeze Pools was ready to take action. Within a week, they were out to install the new filter, and then drain and chemical wash the pool. With a few extra repairs, and within a few days, our pool was looking as best as it ever has in the five years since we bought our home!

Very professional and honest man. Came told me exactly what was wrong with the pool and helped me…read morefix it.

Upfront, responsive, pricing is within range of other companies, but not over the top. Seems very…read moreknowledgeable of how to maintain a pool.