Chanel B.

We love how New Image transformed another yard of ours! This was our 3rd time using them for a pretty large project and they exceeded all of our expectations. The project was completed ahead of schedule and the work was beautiful. We have also used them for maintenance and they're awesome!

Jon R.

Final impression. So overall despite the damage to my property, I would say the quality of the work is good. However, the biggest issue remains the customer service issues. My project manager, Jared, had no idea what he was doing the majority of the time, or had any idea what was going on at my house. He told me multiple times the project would be done, despite the fact nothing had been done for several days. After talking to their subcontractor, apparently Jared is a common issue, and they said customers always complain about how little he does or knows about the project. As a side note, New Image does none of the landscaping themselves, and only dig and install pools, so if you hire them, they will always subcontract out any landscaping work. Bottom line, if you learn your project manager is Jared, request another one or don't sign the contract, unless it's a small job, which he is probably capable of handling. Would give them 3.5 stars due to the customer service issues, and would still use them again if I don't have to deal with Jared.

Tania H.

Worst decision to go with this company. Complete lack of communication on their part and they subbed all of the work out anyhow. Owner Stacey told us to deal with the Sub contractor regarding scheduling bc in her words "I don't make their schedule". They were in a huge hurry to demo out pool then left it exposed for weeks when initially we were told it would take 3-5 days. Could not get a return phone call from them so communicated with subcontractors. They messed up refilling the pool so it left cracks in the pool and the color is not what we selected We have been trying to get them to fix it since Oct 2020 and they keep making excuses as to why they never show up or call. Every answer is "we will get out there next week" then they never show. Finally got the New Image owner Dave on the phone and when my wife answers he starts yelling at her that she went behind his back to work with the subcontractors. When she interrupted him to tell him that Stacey told her to do that, he told her to "shut up and let me finish". He must have said shut up to her at least 3 times then told her that she can't file a complaint bc its illegal for her to do so. I wish we had investigated this company more bc they have several BBB complaints but my wife trusted Stacey bc our kids go to a Christian school together. Lesson learned. Thousands of dollars out and still do not have our pool fixed. Last we spoke, Dave said he would have someone out "next week". I highly doubt that. He is incredibly rude and disrespectful. No customer service and no regard for quality work. You are better off setting your money on fire. 2/25 - They came out last week to "fix" the pool by dumping a bunch of chemicals in it and having it run for a week or so. My wife had a contractor in the backyard yesterday and told her the pool looked like it was in desperate need to be repaired. She shared that it WAS redone in Sept and the contractor said we should report this to the ROC. Attached is a picture of the current condition of the pool. They said they are coming out again to review it. 2/27 - after coming out and vigorously scrubbing the areas with cracks (saw them on camera doing so) they now claim that there is nothing wrong. Dave refuses to honor warranty or resolve the issue and only responding to messages with the reply "No problem". Reported to ROC who has picked up the claim and will inspect in April.

Cari L.

DO NOT HIRE!!! We'd like to start by saying we have never, ever written a negative review of any contractor, restaurant, service or person. We are the type of people that like to live in positivity and peace. However, in this case we feel it's necessary to warn other potential customers. We hired this company to install a paver walkway / porch at our home. The demolition of the existing walk caused damage to 4 areas (two concrete pillars, the thresh hold foundation at the front door, and a 6" chunk of concrete was taken out of the driveway. The workers assured us all would be fixed and we'd never even know it had happened. The pillars were repaired to satisfaction however the other 2 repairs are still quite visible. See attached photo's. The design of our project was "fluid" as it involved curved edging. The workers took great care to get our final approval on one side of the walk way, laying out the pavers so we could see the final design. The workers did not get our final approval for the other side of the walk, finished the job with mortar without showing us the final edge and left for the day without any communication. They also left a pile of debris on the street in front of our house. A few days later the sales person arrived to check on the job. We told him of our concern, the edge was a sharp curve, not reflecting the other side of the curve. We asked the sales person if the workers could come back to reset the curve. He said it would not be a problem and someone would get in touch with us within a couple of days. At that time, we also requested the heavy tread marks caused by the machine they used be removed from our driveway and again he said no problem, they could power wash it off. A week went by and we heard from no one. Twice we requested the pile of debris be removed from the street before it was taken care of a week later. The following week we received an email from the company requesting final payment. I called the company asap and told them the job was not complete. Then I received a call from the owner asking why we were refusing to make payment. I explained all of the above. He ended the call with a promise to call the next day with an update. We didn't hear from him for 2 more weeks. Again we received an email requesting payment. Again we called and said the job was incomplete. The next day workers showed up to look at the job and told us we would be charged for the correction. We sent an email to the company explaining that we were told it was no problem to make the requested change and clean the driveway. The owner Dave called us and literally yelled at us over the phone. He stated that we had approved a paint stripe on the ground before the demo even began and that constitutes approval of the design. He said they never clean up their messes (tread marks and debris) and we were asking for above and beyond service. Continuing in a raised voice, he stated they did us a favor by doing a small job and they wouldn't be doing them any more. With the exception of the initial sales person (the only person that seemed to have any care for customer satisfaction), the communication (or lack there of) from this company was terrible and the owner is quick tempered and unprofessional. DO NOT HIRE!!!

Our 20 year old backyard needed an update and our pool needed to be resurfaced. We searched around to find a company that did both, landscape and pool remodel. We found New Image Landscape and Pools, located in Mesa. This company totally transformed our back yard! These are the items we had done: 1. Demo the whole backyard - took out grass, a few plants two large palms and moved large boulders. 2. Drained our pool, chipped out the old pebble tek and cut out the rolled bond beams. 3. Added Travertine coping around the pool and added waterline tile. 4. Resurfaced the pool with beautiful blue colored pebbletek, added tile depth markers on steps and added new LED light. 5. Layed over 1,000 sq feet of 12x24 travertine tiles on patio and around pool for decking. 6. Put in articial turf and travertine borders where needed. Jared our project manager, was the best! Couldn't ask for anyone better to work with, easy going and cares about the work to be done. Jared will work with you to make sure everything is the way you wanted, he gets back with you in a timely manner, and he explains the process. Hernan and his crews are top notch! They show up early and get right to work! Hernan is also a great guy and will answer any questions you might have. We love our back yard! It's our Oasis and exactly what we wanted for a long time! We couldn't be happier with the outcome and transformation that we saw take place! Before and after pictures: