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    New Level Collision

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - New Level Collision

    Bumper repair

    Auto frame testing

    Rear-end damage

    Auto steering and suspension repair

    New Level Collision Photos

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    Recommended Reviews - New Level Collision

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    9 years ago

    Helpful 3
    Thanks 0
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    Westside Body and Paint - Extremely rude unprofessional employee

    Westside Body and Paint

    (191 reviews)

    If I could give this shop 0 stars, I would. Our vehicle has…read morebeen in their possession since an August 2025 accident, and we received it back once but had to send it back shortly after due to ongoing issues caused after their repairs. First, we were told the used turbo they installed was faulty. Insurance approved and paid for a replacement. Then we were told the catalytic converter was damaged due to the failed turbo -- insurance paid for that as well. When we were supposed to pick up the car again, there was no communication. After we followed up, we were suddenly told by Jessica the engine is now blown, allegedly due to damage from the turbo failure. Insurance denied that claim. Jessica stated she did not trust her own mechanic and wanted Ford to provide a second opinion, repeatedly assuring us nothing would be out of pocket. However, we later received a call from the dealership after they towed it there saying we would now need to authorize and pay until fault was determined -- completely contradicting what we were told. Communication has been inconsistent and unprofessional. At one point Jessica spoke negatively about her own mechanic, then later changed her position. When we asked for clarification, she was loud, argumentative, and accusatory instead of helpful. We have been without our vehicle for months and still lack clear answers or full documentation. I would strongly caution anyone considering this shop. I don't know how this shop was rated best in the AV! No manager has reached out to us during this process and their employee Jessica is rude, yells at customers, and hangs up the phone rather than take any accountability for the failed information she provided. We are still waiting for Jose the manager to contact us. Jessica stated we can talk to him or we can come into office to talk to her directly which we took as a threat. I am Looking into an attorney if things do not get resolved or explained and would recommend any shop then this one if you can!!

    Came in for a quote regarding some light dents and paint transference. Upon inspection manipulation…read moretactics were involved by utilizing sounds as if the damage was particularly bad, and even told that it was bad. I informed the individual that I wasn't sure if I wanted the work done because I truly didn't care enough, (I'll be trading this car in, and the milage is over 100000). I also informed them I didnt care about any paint chips as most of the paint was simply paint transference from the hit. The quote I recieved was $4200. For light dent removal. I have had my entire front door, headlight, side mirror and front panels completely destroyed in the past and was quoted literally in 5k and had it all replaced and looking brand new. The quote I recieved here was absolutely outrageous. Don't get me wrong, I'm sure they probably do great work as there are many positive reviews, if your insurance is fronting the bill or if you don't have to worry financially as much. If you're someone who prefers to budget more and recieve high quality work, this is probably not the place for you. I have attached photos of before the quote and after when I buffed out the paint transference myself with hand sanitizer and my fingernails. Wishing you the best.

    New Level Collision - bodyshops - Updated May 2026

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