We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

Paul and the crew at Ace Flood Response could not come more highly recommended. We had a…read moresignificant flood that impacted 80% of our home. The team was quick to respond to mitigate the water damage and they have been terrific through the restoration project. Do yourself a favor and call Paul and Ace Flood Response, first!

If you have any kind of water damage problem, do yourself a favor and hire this company!!!! Paul…read moreand his crew have been nothing short of a miracle! They are very communicative, quick to respond and have facilitated every part of this process, except the plumbing replacement. This included insulation being removed and replaced along with the vapor/water barrier, drying out of the floor after the damage extent was verified... working with Great Floors to skillfully install our new carpet... moving ALL of the furniture out and back after renting a pod for storage! Absolutely amazing job working hand in hand with our fabulous insurance company Farmers!!! Thank you all SOOO much!!!! Ace Flood Response are aces in our book!!!!

I contacted the company due to toilet issues and they sent out Scott Thomas service technician on…read moreMonday the 16th and he advised us of what the problem might be and what he recommended to solve the issue he was not high pressure and we agreed to what needed done he said he could be out on the 3-18-26 he was here as he said he would and went right to work and let us know what was being done he was very very pleasant and respectful of our home and us and completed the job and told us to call if we had any further questions he gave me his card just a very good experience and that helps when you are having to put out so much money to get things fixed that have to be done. Denise W.

4872.75 for 4 ft of pole line. Over 1000.00 an hr…read more As a retired G.C/handy man in the yelm area for 10 years. I'm repulsed bye the price of the service done bye rotorooter. I had a leak in the line going to one of my B and Bs. And needed it fixed. I'm a full time caretaker now and can't leave my house for long. Bye the time there sales man came the water was terned off. found the leak exposed the line. Called at 1:00 Plummer was not out tell 5. Worked done 6:30. Thats just shy of 5000.00 for 4 foot of pole line 2 clamps. 2 barbs. Brake down of price was 450.00 for parts. For 20.00 in parts. That's a 2150% mark up 500.00 for equipment. Truck, shovel,shop vac. 2 tools. 3500.00 laber.... Plummer was boots on the ground for 1 1/2 hr. With drive time 3 hr. I do know that bid was for 5 ft of ground work. Any more would have add to the price. Had there been any more brakes in the line. Talked to manger just so you know there average cost is 1000.00 an hr. Plus tax equipment and parts. Also the plummer told my b and b guest that the filters where dirty is why the water was discolered resolting in a reimbursement for there stay. The water is discolered any time you turn water off on a well. Most times clears in 24 hr. Just wont to put this out there so some ones grandma dose not get fleeced bye this company. If you call around this should have been in the 1000.00 range.... even the sales man when talking to the Plummer was saying it was supper easy job. No rocks or roots. Already know where the leak is. Know what parts you need. Let my buyers remorse. Be your keep calling around. In the end find your local Plummer. Have more then on you can call. But if you need to call roto rooter know its bid work. And bid at 1000.00 an hr plus tax. Parts and equipment.

I went down in my crawlspace to investigate a rodent problem and found some sections of missing and…read moredamaged vapor barrier as well as some white mold. I hired H2O Away to remedy the situation. They sent some guys out. I checked the crawlspace afterwards and the work wasn't completed. After some back and forth they sent a different crew out. They also put a dehumidifier down there as agreed. Unfortunately the dehumidifier was pointless as the work still wasn't completed and the mold wasn't remedied. The original person I spoke to ghosted me but I found someone else to talk to. They offered to come out and try a third time but we agreed instead to terminate our business relationship and pay a discounted amount. I get that paying for staff and equipment costs money, but in the end I still paid about $2k for services that had approximately $0 value to me as I still needed to do the work myself. A contractor friend of mine said to be really careful about who you get to work in your crawlspace. Companies that work down there get the lowest paid, least qualified guys to do those undesirable jobs. As at my house, they often don't actually complete the work because most homeowners won't go down there to verify it was actually done. I am inclined to agree. I would guess that many of the positive reviews are from people who trusted that the work was done rather than verifying it themselves. The picture is from after their second visit. Stay way from H2O Away.

I called H20 Away when a pipe burst in my house. I didn't know what to do, so my insurance…read morerecommended I reach out to them. They did come really quickly, but all they did when they got there was mark what was wet. It was odd. This happened right before we went on vacation, and luckily they said they would be able to take care of it in the week we were out of town. In my mind- take care of it meant get everything fixed, I was so wrong. The day we were flying home, an HVAC guy we had never met or been in contact with called to say he could not install our heat because our house was such a mess. I was shocked and called H20 Away to see what had happened. Our coordinator was not in contact with the people who were at our house and had no idea. We ended up coming home from our trip to no heat, no water, and a house that looked like it had been torn up by animals. We had NO idea they were going to remove our shower, all of our cabinets and countertops, our stove, and our HVAC. This was all done without our knowledge. Our coordinator and scheduler never really knew what was happening inside the house, which was super challenging. The project took about a month, with barely any progress happening on each visit. We also had a different HVAC guy show up at 9:30 PM on a Tuesday. I called H20 away to ask about it and they said they gave him our door code and figured we wouldn't be home. WTF? This scared us. I was grateful they worked with our insurance directly, but they really misled us in terms of the scope of work, how long it would take, the quality of the work, etc. Our house is completely torn up. The contractor they recommended we work with to fix it has 2 stars on Yelp, so I will just be cutting contact with them going forward since our insurance has already paid them out (for an OBSCENE amount based on the work they did). The people are nice and they came over quickly, but the work itself as well as the communication and schedule was super disappointing.

so grateful for the work they did! They put in a sump pump under my house and while they were…read morethere, they closed out rodents and took out dirty insulation and added replacement.

Our family was impacted greatly by mold in a previous house. In this house we just found a leak…read more After having the leak repaired we had Clean Green come to tend to and mold residue. They came quickly and did a good job. I now feel safe in our house again. Thank you.

This company came to my work and trimmed branches from our tree. Once trimmed, one of the workers…read moreproceeded to then drag the branches across the front of my car and dropped a branch of the hood of my car leaving scratches and a small ding in my hood. When I confronted the workers, I was told to contact their office, which I did. The desk person took my info and reached out to The "foreman" who called me back the next day and got all the info and was going to have a talk with the employee who did it. The foreman said he would have the owner call me to make things right. It has been over a month and I have called and emailed multiple times and have received no further communication from the company. Do not do business with them as they probably will do the same to you and will ignore you once they damage your property.

Do not use this company. Earlier this Spring, we payed them $500 to prune our apple tree so it…read morewould be healthy this summer. They showed up and cut some branches, took their money and left. Our tree has never been more unhealthy. After calling(their number seems to be disconnected?), emails, and text messages have gone unanswered, I have to say that their business is completely unprofessional. If you need tree care, PLEASE look elsewhere.

In the Tacoma, Olympia area, for disaster restoration services from water damage in your home, I…read morerecommend Delta Disaster Services. I called to make an appoint to have one of the Delta members, onsite at our home to evaluate the extent of, and provide a recovery plan solution to the water damage caused by bad angle stops on the sink in one of our bathrooms. Team 1 Emergency Service Technician, Kwabena (Kwab) Opare was onsite about 2 hours after the call. With 16 years in the field of disaster restoration, Kwab's professionalism, expertise and quality of his work during the initial meeting provided detailed assessment of the damage, along with information on the scope of the repairs. He is accommodating and available to address questions. Delta Disaster Services uses the most advanced cleaning methods and state-of-the-art disaster mitigation and remediation equipment. Kwab works with the plumber under contract to repair the damages, insurance adjuster, and other contractors to help get our home back to normal.

From the owner: We're Olympia's full-service property damage restoration experts. Our local team of damage…read morerestoration specialists is available 24/7/365 to handle all of your water and property damage emergencies. From water damage, mold damage, and fire and smoke damage, to sewage cleanup and professional deep cleaning and sanitizing services, we can take care of it all. We're dedicated to providing top-quality property restoration and unmatched customer service for residential and commercial customers in Olympia and surrounding areas.

They are incredibly professional and responsive on Yelp. They spent the whole day working through a…read moretricky adaptor issue, even driving to their warehouse to find the right part. Super knowledgeable, they fixed the issue at the surface rather than trying to tear down the whole bathroom. Excellent service and dedication and pretty reasonable price.

really quick response, give us a quick and transparent quote. we had a unique situation (we used…read morethem for fire/sprinkler damage restoration) and jason + john + team addressed it with care. a lot of other similar companies did not get back to use in a timely manner. our stuff was delayed a few days longer than we initially were told which was a bit annoying but all else would great. hoping i never have to use again but would recommend.