We had an incident occur in the middle of our escrow. We called New Life Restoration and they were here nearly immediately and took care of the first part of the necessary work the next day. After treatment and airing they had the testing done and the issue was declared resolved and safe. At nearly the last minute we had them come out again and check another spot and they were here the next day and generated a report that afternoon! We have never seen such promptness; such courtesy. A contractor named Kevin is doing the final replacement of cabinetry and he too was on the spot and amazingly kind, professional, encouraging, and courteous. read more

I needed molds remedies for my condominium, Saul and Issac came and did a fantastic job very professional took care of everything after they were done with their works Jonathan came and made sure all work has been done accordingly for environmental inspection! Very good people and not to mention Rita step by step on the phone with me made sure all are as scheduled. Good team work Thank you all Ben read more

We recently had a water leak in the wall of our home. We knew that we would call New Life, as we used them previously to remediate mold on the exterior of our home complete a total repaint. That experience told us what a reliable, professional company they are. From the beginning to completion we knew we were in capable hands. We had several workers come out through the process, but Saul and Isaac came multiple times and returned in the end to hang pictures and move furniture back into place. They, as with all employees, were always friendly, respectful, and professional. We can't miss mentioning Rita. She is knowledgeable, friendly, and very professional. She kept us informed and was always willing to answer our questions. We would highly recommend this company. read more

When the flood hit on Jan 9th, my husband went and googled remediation companies. This company was the first one we called and thank GOD for that! From the initial phone call, we knew we were in good, capable hands. They took care of our personal items, tended to the property, and made a devastating situation, something that we could handle. The name of their company is what they can help you with...a new life...after devastation. So grateful for all the help from Paul, Jonathan, Moises, Saul, Isaac, and Rita. If you are in dire straights...let them help get your life back on track. read more

We had the occasion to employ the services of New Life Restoration this last week. It took 3 men (Paul, Joe, and Jonathan), 3 days to do a deep clean of our mobile home. They were polite professional, & Covid complaant. Everything we could hope for! We highly recommend this company & these 3 gentlemen in particular! read more

All the employees were courteous, on time, efficient from Rita to Paul, Jonathan... I especially appreciate that they squeezed me into their schedule to repair my storm damage. read more

I was very pleased to work with Paul and the entire team! They handled my water /mold damage in my salon quickly and very efficiently. I would recommend this Restoration team to anyone looking for a company that regards excellence and professionalism and great customer service above all. Thank you Paul, Joe, Jonathan, Saul and Miss Rita for everything! read more

We discovered a water leak/mold damage in our kitchen. I contacted New Life to get an estimate and time frame of when work would start/finish. Everyone, from the office (Rita) to the guys that showed up at the house were were very professional, courteous and helpful. Paul arrived at my house on a Tuesday, gave me an estimate (very reasonable) and started work at 8:00 am on Thursday. Paul, Johnathan, Moe and Isaac were prompt, neat and efficient, never leaving a mess when they left. I highly recommend New Life and their entire staff read more

Paul Becerra is our manager. We have a big job and he is very professional. We had a house fire and Paul has been informative, hardworking and helpful in a very tough situation. He has been accommodating and works daily to complete this job. read more

On Sunday morning woke up to a flooded living room. I called 8:30 and love that Paul and Johnathan got to my home so fast. They were here within the hour. So professional and friendly. They explained the process as they went along. Impeccable service. Getting a quote for more work and would highly recommend their services. Great job!! read more

Incredible company. Helped me through a very challenging time not only with the water damage to my businesses but moving all my belongings with care and efficiency, advice with the situation and being very understanding while I was in a traumatic state. Thank you so much Raquel! HIGHLY RECOMMEND! read more

Paul and his guys were awesome! Came out late night in a Sunday and got the fans going ASAP! He checked progress daily, and kept us updated, was in constant contact with myself and everyone else involved (insurance and asbestos abetment company) made a nightmare situation much easier to deal with! Thank you for all the help! read more

I called at 10:00 a.m., on a Sunday, because someone had broken the front window at my business in San Luis Obispo. By 4:00 it was boarded up, the glass was cleaned up. They did an amazing job and were extremely kind and considerate! Thank you! read more

Paul, Joe and Jonathon were great. They assisted with removal and cleaning of my parents' home and did so with professionalism and compassion. Kind people, good recommendations, and they were very flexible assisting in numerous tasks. HIGHLY RECOMMEND. read more

We recently had a water issue in or kitchen which causes some anxiety in the household. But we are so blessed & grateful to the team at New Life Restoration (Paul Becerra, Joe Sigala, Jonathan Zaranda,Saul Franseca & Rita Williams) from the first phone call to the work getting done. Great communication, fast, clean and Very professional work they treated our home as if it were their own! Careful not to damage or dirty our property while getting the job done. Very good team of professionals I can't say enough! "Shout Out" to New Life a job well done Thank you! read more

Did not have a favorable experience with new life restoration. They didn't actually come do any work in my home but they were scheduled to come do an assessment for a leaky door that had an issue for years, and to assess for potential water damage in the walls and in the floors in the top floor beneath the carpets. Their first visit they just looked at the door and left without assessing anything within the walls or pulling up the carpets. We called and informed them that the main point of their visit was to assess for water damage within the floors and the walls and they said they would return. We scheduled again for them to come and the inspector did not show up and it did not call. The following week he called and explained that he was out with a sick day. He called again to reschedule at which point I decided to hold off for a bit as I was with busy that month, and I was admittedly losing confidence in their abilities. After a couple of weeks I returned their calls and rescheduled again for about a month-and-a-half later specifically to check within the walls and floors for water damage. I arranged to be home at 11 a.m. on a Friday and wouldn't you know, at 9:30 a.m. I get a call stating "I think we're going to cancel today unless you have found any more leaks or damage since it's been dry lately." Admittedly I did not respond kindly to second instance of their not showing up. In addition I was flabbergasted that they thought that water damage under floors or walls could just disappear if the leak stopped. They didn't seem to understand their job, or the point of their visit. On voicing my frustration they tried to blame me for not rescheduling immediately after the first instance of their no-call no-show as if that has anything to do with their keeping the next appointment they made and assessing for damages. Following this discussion on the phone they asked if I still wanted them to come out and I told them I didn't want anything to do with them anymore. Poor communication, unprofessional behavior, and potential incompetence is a trifecta that I would avoid an any home repair. read more

Overall, we are very pleased with the work that was done by New Life Restoration. It did take longer than we had anticipated due to illness and staffing issues with the contractor which is why this isn't a 5 star review. The crew that worked on our home was amazing! Deven and Jaime answered all of our questions thoroughly and were very patient with us. Cory, Jesse, Manny, and Jose worked diligently while they were here and were very courteous and respectful toward us. Thank you for putting our damaged home back together and looking more beautiful than we had ever dreamed. read more

We had water leak into our home after the big rainstorm a few weeks ago. We had significant water damage and called New Life Restoration. Joe Sigala and Jonathan arrived quickly and set up their equipment to dry out all the moisture. They worked efficiently and were very professional. They even called the insurance company for us and submitted photographs of the damage. They truly went above and beyond. We truly appreciate the excellent customer service. read more

This place was awesome for our water damage/Mold claim. I highly recommend them! Great customer service and they were actually an advocate for us and the process of filing a claim. The insurance adjuster was trying to short change every item on our claim and New Life was able to walk us through the process to educate us on what we were entitled to. read more

We had a water leak under our Guest bathroom sink at 6pm on a Friday night which flooded much of our home. Paul and Jonathan were on the scene within the hour and immediately went to work to dry everything out. Can't say enough about their professionalism. Very respectful and punctual. Definitely recommend New Life ! read more

We were very impressed with this company. They did awesome work on our rain damaged room. From Deb estimating the cost, Ken managing the project, Cory & Jaime drying things out and getting rid if wet insulation and drywall, Ivan doing drywall and John painting, our room is looking better than ever. My husband was particularly impressed with Ivan, the texturing artist, being able to copy his unique texturing style. Would highly recommend this company. read more

The technician was very insightful and knowledgeable on our issues with the roof and drywall leaks. Very professional and polite. He answered all my questions in detail. Very happy with their service. read more

New Life Restoration company, in my opinion, needs to "get a life." These people serviced the condo next to me over the last several weeks for a broken sewer line- the workers and management badly overlook the surrounding units, most especially myself, the neighbor who shares a wall right next to all the trouble. New Life Restoration needs to realize that they can't just show up, treat a unit with strong chemicals, then board everything up and leave. Those heavy fumes need to go somewhere and where they go is right through the walls into the neighboring unit! There's no mention to neighbors by this company- they just work on what they need to do to get paid and that is it! Neighbors like me are suddenly, without warning or consultation, swamped with heavy, noxious fumes, that seem potentially toxic. It is quite scary and very upsetting, especially when you try and call New Life management about the problem and they say there's nothing they can do. You'll have to go and spend the night at a hotel. This occurred 10 days ago, and we decided to try and be good about just trying to let be bygones. Until, yesterday, when the exact same thing happened again! Unexpected noxious fumes filling our condo while we were out doing errands- we come home and we could smell the fumes before we even opened the front door. Once inside, we realized we had yet another problem on our hands, through no fault of our own. We called New Life immediately, but no one answers the phone. You're told to leave a message. When someone called us 30 minutes later, I told them to get back here and fix this. They said there was nothing they could do about it. We hung up the phone and called the fire department, who promptly responded to test the air both inside and out for major toxins. We spent the rest of the evening holed up in the back bedroom of our unit. We woke to still lingering fumes and no word whatsoever from New Life. They are despicable, unprofessional and most deeply UNCARING. They got their wad of money. On to the next project and to hell with whoever is stung in the process. read more

Received the absolute worst customer service from their employee, Raquel Madson, this morning. Raquel spoke to me in the most condescending tone, and also made sure to talk over me every chance she got. When I asked for further clarification on something, she became very angered and was even more condescending. She wasn't willing to listen, nor answer my questions. The entire experience was completely horrible. I think Raquel should be given proper training on how to respectfully handle customer relations. I called hoping to get some information on inspections and mold remediation, as I have a 3 year old child suffering from multiple medical issues. I really thought that she would be no less than helpful with my concerns and situation, yet she was the complete opposite. I do not recommend this company simply because who they have representing them at the first line of communication. Save yourself the potential stress of dealing with her, and her lack of professionalism. Update, in response to Chuck's post. Never once, did I speak over Raquel. That was purely done on her part. I repeatedly explained to Raquel that I understood you guys weren't an environmental hygenist company, yet she explained that you guys worked with one. I asked when the hygenist came into play for you guys and that is when she flipped a switch and became VERY rude. She would not let me speak, but when she finally did, I asked her what I did to make her so angry and to be so disrespectful. She became even more rude and unprofessional and yes that is when I said F you, you're rude and hung up. Do you want to know why? I have a child suffering from a handful of medical issues that I spend my days caring for. I was doing all of my research on his behalf to make sure I could do what is best for him, being that we now know he lives in a moldy home. Instead of Raquel having any sort of professionalism or customer service to guide me in the right direction, she had no time to even listen to my questions. If that is who you want representing your company, that is on you, but my experience was awful and I would never wish that on anyone. I can guarantee that I am not the only person she has spoken to in this manner. I will be sure to not recommend this company to anyone I know. read more

I cannot say enough about what a fine, responsible and efficient job New Life did for my total demolition and reconstruction. From the office, Raquel to the workman, Cory and Jesse, they were outstanding. Not only were they considerate (removed my mother's ashes') for me, but they were patient and courteous with me during stressful times. The direction of all this excellence comes from the care with which Deborah handled a very laborious removal of all my things and the replacement when the time finally came. The greatest effort was made to facilitate procedures with a very difficult insurance company. Deborah was firm and consistent with them and remained diligent until the final end. I don't think I could have made this long remodel without the professionalism of Deborah Lamberton. She is an incredible asset to the company. I am grateful to the enntire cre. read more

I had an insurance claim due to water intrusion from the major storm we had in February. I called Servpro and one other restoration outfit. Not only were they non-responsive and unprofessional, they only handle the actual remediation work and do not handle the restoration (put back). I was referred to Newlife and immediately felt taken care of. The Manger, Deborah Lamberton, was prompt , courteous, and definitely had an impressive depth of knowledge in her field. They handled the job from start to finish and provided competitive and highly professional service. Sounds corny but..forget the rest and go with the BEST. read more

Be advise...use caution. I am a single female homeowner. I encountered a leak in my water heater. The plumbing company I was using called New Life, not me. They showed up with a dehumidifier. They told me it would be at no cost to me & that my insurance would cover it and not to worry. 3 days later (approx. 72 hours later) and after not hearing back from them, I called to remove the machine. During this time I had acquired a carpenter to repair the damage. Upon their arrival, I mentioned I had the repair quote of $430. Their comment to me was "they would have charged $1500. for the job". I remember commenting to them "so, they would over charge my insurance company to complete the same job ..." They did not comment, instead they've charged me $631 for 72 hours of use and the deliver & pickup of this dehumidifier. And, furthermore, my insurance did not cover the repair. I feel this is an outrageous charge to use their machine. If I hadn't called, how many more days would they have left the machine in my home? Shame on them for taking advantage of my lack of experience and knowledge. read more