We recently bought a new Caldera spa from this company and had a fantastic experience throughout the entire process. The showroom may not be the newest or flashiest, but that ended up being a benefit -- they have a wide variety of models available to see in person and can source nearly any option you might want. What impressed us most was the level of knowledge and attention we received. Jim and his team clearly understand these products extremely well and focused on helping us choose the best spa for our family instead of simply pushing a sale. Their pricing was very reasonable, but the biggest value came from the service and support they provide. Before delivery, Jim personally visited our home twice to review the setup area and ensure everything was prepared properly. He was also involved during delivery and installation, and everything went according to plan. They spent time walking us through the spa features and explaining maintenance as well, which was especially useful since owning a hot tub involves more upkeep than I had remembered. Our spa was only recently installed, so I can't comment on long-term service yet, but based on everything we've experienced so far, I'm confident they'll continue taking great care of their customers. I'm really glad we chose not to take the Costco route (and that's coming from someone who shops there often). Buying a spa turned out to be a more involved decision than I initially expected, and having experienced professionals helping along the way made the process much easier. read more

New Products - New Caldera spa - Hot Tub & Pool Near Me - Novato, California

On Sunday, I decided to open up our hot tub's pump cover to see if I could find out why it all of a sudden began losing water (about half an inch a day)! Definitely not evaporation. And sure enough, I found two places with a leak in this decade old tub. I contacted New Products, where we originally purchased the tub, and got a phone call early this morning from the owner, Jim. Turns out the service guy, James, was going to be in our area today. James came by a couple of hours later, confirmed the leak, had the replacement parts in his van, and fixed it! He also gave me an updated lesson on how often I should be changing the water, the filter, adding chemicals, checking the pH, etc. Not only was the repair price very reasonable, but I feel like I just got a degree in hot tub school, and promise to do better keeping to the maintenance schedule going forward. It's great to be able to go back to the store a decade later and find they still offer wonderful service! read more

Bought a Martinique (5 person) spa - Jim told us it was too big for us and suggested we get a smaller (less expensive) one. When is the last time a salesman suggested you buy down? BTW: he was right, it is too big for just two. Ditto chemicals: New Products has a variety of chemicals I can buy, but Jim suggests only 3 (chlorine, shock & soda ash) plus a "silver stick." Knowledge & experience are obvious because of his (and James') years in business. e.g. he can even build you a wood hot tub. After sale service is most important and NP has it, and keeps the cost down by having parts in the truck (saves a second visit cost). Remember when shopping to take your swim suit and wet test, listen to the motor noise, note egress & ingress. Obstacles killed our other choice. Everyone else's comments are spot on. I will shop there again. read more

Visited the place for a new cover and lifter. Within a few days, the scheduled a time and fixed it while I was at work. Improved the lifter (added a missing component) and cleaned up after themselves. Great job! read more

Just purchased my second spa from Jim Henderson and company and they are simply the best in the business. Their product and industry knowledge is top notch and they provide fair prices and excellent service. Special shout out to James and Katrece who do all the heavy lifting (literally) and do an excellent job managing service, delivery, installation and support. If you need a tub in Marin these guys are the best! read more

Honesty, integrity, reliability and a can-do attitude. Customer service and follow through is more than 5 stars. These guys truly take care of their customers like you're family! read more

Good selection, value, and install. Friendly and professional small business we're happy to support - because they have supported us so well! Highly recommended. Enjoying nightly soaks thanks to New Products! read more

We have purchased two different hot tubs from New Products over the years. They have always been great but they exceeded themselves last week. We had a large party scheduled and the hot tub suddenly did not heat. After one call, the technician was dispatched. Not only did he diagnose the problem, he had the necessary parts to make the repair. He also made a phone call and got the repair covered under warranty. I highly recommend New Products. read more

I recently decided to retire my hot tub I bought from New Products more than 30 years ago. Since my initial purchase Jim Henderson, and later assisted by his son James, have continuously provided me with great service and advice whenever I needed. Their professionalism and attention was , and is, of the highest level of excellence. I highly recommend New Products if you are looking for a new hot tub. Thank you Jim, James and Katrice . You are the tops! read more

We love our new Caldera Martinique spa!! Thank you Jim, James & Katrece for a wonderful buying experience & the professional installation at our Victorian home in San Francisco. When I started looking for a spa dealer (yes, buying a spa is like buying a car), I started with a list of four Bay Area showrooms. Thank goodness New Products in Novato was my first stop. When I met Jim, I realized that he is an honest salesman who know his products inside & out. He made many excellent buying suggestions some of which saved me money i.e., skip the optional spa speakers. To his credit, Jim made a pre-installation visit to our home. I knew that delivery would require carefully sliding the spa down a narrow side path in order to transport the spa to our rear garden area. Needless to say, our delivery was executed flawlessly. Delivery is not really finished until the spa is connected, full of water and you, the homeowner, have a basic understanding of the maintenance requirements. Jim & James brought me quickly up to speed on what to do. Even after delivery, I continue to check in with Jim for advice. His post-sales support is top-notch. One suggestion on the day that your new spa arrives: Feed the crew! They will work very hard to make sure your spa is up and running for your family's first soak. -Richard Mission District, S.F. read more

New Products - Tricky delivery, flawlessly executed! - Hot Tub & Pool Near Me - Novato, California

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Such a pleasure doing business with Jim and Katrice. We bought our first hot tub from Jim almost 40 years ago and our second one last year. Professional and honest service comes naturally when dealing with New Products. read more

New products just delivered and set up my second spa I purchased from them. My previous spa got 24 happy years of use. Delivery and set up was effortless. The installer that got everything up and running & put in the ozone unit was just great. Very pleased. read more

New Products - Hot Tub & Pool Near Me - Novato, California

The entire team at New Products is phenomenal. We were in the market for a hot tub, we did tons of research, talked to every local dealer but the moment I met Katrece and Jim I knew these were honest, hard working people that you could trust. When Jim came and did a site visit he was very honest and upfront about the differences between models we were considering as well as the ideal location for the tub. Additionally within their Rolodex they paired me with an amazing electrician as well as a concrete contractor. Everyone who stepped foot on our property was top notch and I would absolutely recommend working with them. If you're looking for a hot tub, this is the place. You will not be disappointed. read more

Just a brief note to complement James for his work in fixing my hot tub. Overall a very nice experience.

As a owner of a small business that does both installation and service on equipment I can tell you that I Hope that customers got the same experience that I I have gotten from New Products . Jim and his entire staff have been more than helpful. We have been enjoying our spa that we purchased through them.. The knowledge and professionalism that they have shown I've been fantastic. We recently I've had some service done by them and they were thorough efficient and honest. read more

I have used this company 3 times over the last 7 years They, rather James- the technician, is so knowledgeable and professional He always gives great tips for successful spa ownership The owner is great and helpful. They always come right away and are honest and fair Highly recommend this company for spa repair. They also sell great hot tubes! read more

Thumbs up for Jim, James, and the rest of the team. Really good buying experience. The delivery was smooth and the crew was very careful, which was appreciated. We looked at several stores and are happy we did business with Jim. read more

This was by far the BEST customer service I have experienced in a very long time. We had a broken spa lifter and called New Products, who sold us our Caldera spa a few years ago. James came out and gave us a very informative lesson on taking care of our spa water, supplied us new products needed and put together a new lifter for us. He even installed hooks for our new cover, even though we did not get the cover from their company. He was polite, informative, friendly and really wanted us to have the knowledge he does about keeping our spa like new. I highly recommend New Products and James personally for any spa issues you might have and not to mention their spas are top of the line! read more

Definitely 5 stars. Installing a hot tub is a process. Whenever we needed help to resolve issues, Jim and his team were responsive, timely, and helpful. He recommended an experienced electrician to get the wiring ready, and on the delivery day it was clear they were pros. His adult son (also named Jim) took care to make sure the tub was situated perfectly...turns out it makes a big difference which way you orient it (access to service panel, entry, the different types of seats in the tub, and the view of the yard from each, etc). He talked me through the pros and cons, and I am really happy with the result. He also carefully talked me through how to maintain and care for it, and answered all my questions. Really glad I went with New Products. read more

We were looking for a hot tub and a friend gave rave reviews for North Bay Spas. Jim and Katrece were wonderful to work with and gave me great advice on models and placement and all of the things we should do to prep for getting a hot tub. Sadly, they didn't have the model we wanted in stock, and we were anxious to get one so we went with another company, but I wish we'd found a way to get one from them. When a tub did come in, they reached out to me and I referred them to a friend. All I hear from my friend is how great it is and how great the service is. Our experience with another company has just been ok. I still refer everyone to Jim. They're the best! read more

As we walked into the showroom, we were greeted immediately and found many models to choose from along with supplies. It's a one-stop-shop! The onsite inspection proved to be invaluable as we weren't as ready for our new tub as we had thought. Removal of our old tub was completed in minutes and installation was a breeze. These guys know how business should be done! A special shout out to James who patiently explained everything about our new tub. Questions came to mind after owning the tub for a couple of weeks and James was right there to advise. I just went to pick up some supplies saw some of the crew who recognized me. That kind of customer service is hard to find these days! I can highly recommend this business! read more

We needed help with a circulating pump for our hot tub. New Products had James - their service tech - come to our home. Even though they didn't sell us our tub originally they were happy to take a look. Good thing for us James came over. He had the replacement parts in his truck, the knowledge to troubleshoot our situation (no new circulating pump needed) and long story short for less than $400 we have a new ozone unit installed - correctly this time - and we were not down a day. Critical for us since we use our tub daily. Next time we need something besides chemicals (they sell all the usual) we know who to call...and ask for James! read more

This was the first hot tub I've purchased. I'll admit I was hesitant as I'd heard of others who had frustrating buying experiences with poor service to follow. Then my neighbor recommended New Products - thank goodness he did. From coming by the showroom to learn about the products initially, ordering, delivery/installation and even fielding my questions months after the install - the entire team has been professional, pleasant and responsive. They honestly want me and my family to enjoy our hot tub. They had referrals available for electricians who know their products and carpenters who can build a platform (which we needed)- that was very helpful. I can't say enough good things about New Products. I would recommend without hesitation read more

I love our new hot tub! I did a bunch of research on different hot tubs and decided to go with a brand new tub from a reputable manufacturer. After visiting a number of spa dealerships, I decided to go with Jim, just because he was upfront and honest, didn't pressure me to buy anything I didn't want or need, and was easy to reach by phone and email. Getting it into our backyard was not easy, and I was glad we chose Jim and New Products - he came out first and measured and assured me he could fit it through the narrow passageway between the houses. After the tub was in he took the time to really explain how everything works and how to keep the tub clean, etc. I would recommend getting a tub from here. Very personable, reliable, and professional. read more

The wife and I needed a new hot tub and shopped around and found New Products and Services. Jim was straight forward and gave us all the information we needed. We decided to go with Jim and his products and the experience was A+ all the way. read more

We just had a great experience with New Products, Inc. They are a family-run business and are friendly, knowledgeable and responsive. We contacted them about a repair we needed for our VERY old Coleman spa (25+ years!). Rather than trying to sell me a new spa, they sent James to "have a look." James seemed to have worked a miracle with our tub. He was patient and methodical and investigated all possible problems. He was able to fix everything on the spot for a reasonable repair fee. James even came back with a new filter (that they had to track down for us), and took extra time drain the tub for us. When it comes time for a new tub, we will definitely check into New Products' Spas. Great customer service goes a long way. read more

Had my spa serviced today by New Products Inc. and James the service guy they sent was done figuring it out in about 15 min. and repaired it and was on his way.. Very confident service for sure.. Highly recommend them for trouble shooting... Clint read more

New Products came over to evaluate a problem with my hot tub. Their service man, James, quickly diagnosed the issue and repaired it. He was quite analytical in his approach and outlined the possible causes, giving me his recommendations on the best way to repair the problem. The fix worked and I can't say enough about James professional and courteous demeanor. I will definitely use New Products in the future Well Done! Mel read more

Jim, the "New Products" owner, helped us select a hot tub that was exactly right for us. He listened carefully to what we wanted, as well as the price range we were seeking. After educating us about various kinds of spas, he showed us a hot tub we really liked, but recommended that we look at what other vendors had to offer. After going to three other stores, we confidently returned to "New Products" to buy the hot tub, and arranged for delivery to our vacation home, about 80 miles away. Delivery was right on time, with Jim's son, James, doing an amazing job setting up the hot tub and instructing us about cleaning and maintenance. Our hot tub is awesome, and we give "New Products" our highest recommendation! read more

I can't say enough good things about New Products. This company inherited my business from another hot tub service company and was immediately responsive to my repair needs. I worked with Jim directly, and found him to be honest and straightforward - he was never about the up-sell. The real delight for me was working with Katrece, who manages the scheduling. She is friendly and communicative - she was even happy to communicate with me by text, because I am often traveling in low-internet areas. We were able to make a service schedule work despite my own crazy schedule. Thank you Jim and Katrece! read more

Sales and service..they go together and Jim, jay and new products deliver!...bought my hot tub from Jim over 6 years ago and it has been flawless...we had a minor issue over the weekend and Jim was there to fix it early on Monday morning and now everything is perfect, again....this company knows their product and will service quickly and efficiently....happy to also mention how friendly they are.....great company, great people..thank you very much read more

Working with Jim, the owner, at New Products has been a completely positive experience. Even though I didn't purchase my hot tub from this business, Jim has been more helpful than many merchants through whom I have purchased products! He spends as much time with me as I need on the phone, provides clear explanations and directions and is a pleasure to work with. Similar to others who have reviewed this business, Jim doesn't try to seel me anything I don't need and tries top help me NOT to spend money. He has integrity and he knows everything there is to know about hot tubs. I wish I had purchased my hot tub through him originally, but I'll never go anywhere else in the future. Happy hot tubber read more

I came across Jim / New Products Inc. byway of me wanting to sell a used Marquis Retreat Spa on Craig's List. While the spa was only seven years old, I was tired of pouring money into repairs and parts replacements in what was supposed to be a 'quality' spa. Seems that Marquis highly over-rate the reliability and I decided that the spa had to go. I placed a listing on Craig's List and got numerous replies, including one from Jim. You can't be too careful with Craig's List 'buyers' (way too many scammers!) and after a few emails back and forth, along with a phone call, I was convinced that Jim was not just another Craig's Lister on another 'phishing' expedition. Long story short, Jim bought the used spa and picked it up; we had new concrete and Jim, along with one of his employees, took great care in protecting the concrete from damage while removing and loading the spa. Jim was very professional during the entire transaction and I can certainly recommend him and his business to people who are sick and tired of all the unscrupulous people out there just trying to make a fast buck. read more

We bought our Caldera Spa from New Products, Inc. in 2010 and have been extremely satisfied with it ever since. There was a minor issue in the second year and the owner, Jim Henderson came out that same day and fixed it without charge because it was still under warranty. Since then it has continued to perform beautifully without any problems ever since. I have nothing but the highest praise for Caldera spas but more importantly I have the utmost confidence in Mr. Henderson's integrity, professionalism and product knowledge, including installation. If you are even thinking of buying a spa, this should be your very first stop. You won't be disappointed. Harvey G. San Rafael, CA read more

Jim and Jay are great. Very reasonable prices and great customer service. I bought my hot tub from them 4 years ago and go back to get supplies. I am always impressed they remember my name. I highly recommend them. read more

We had for a long time been considering getting a hot tub, however having met with Jim, the owner of New Products Hot tubs and Spa, it made our decision very easy. Jim is super knowledgeable on everything related to hot tubs and he was able to answer all our questions with confidence. New Products have a wide selection of the best selling hot tubs in the US and a large inventory, making delivery timely. All of this at very competitive prices. Secondly Jim was kind enough to come out to our house and do a site review and made recommendations for structural work and electricity. Once we had that under way, Jim came out with his son, James and their friend Taylor and 3 more handymen to help deliver the hot tub. We live on a very steep hill, and installing a 800 pound hot tub is not easy, but Jim and his team was super professional and efficient. Once installed James spent an hour going over all details of maintenance and service for our new hot tub. All in all a true 5 star experience. I would highly recommend anyone to buy their hot tub or spa at New Products. read more

Tremendous service ! Above & beyond ! When I had a mystery leak in my 5 year old hot tub, I searched for a repair service & had the best possible luck in finding New Products. James arrived promptly & was able to diagnose & do the repair very rapidly. Owner Jim came by & worked alongside James to fine tune the electrical set up. James & Jim are highly professional, intelligent and personable, perfect examples of courtesy and quality work ethic. And the service call costs are very reasonable. (I just wish I had bought my hot tub from New Products years ago, and I definitely plan to deal with them when it's time to replace my current hot tub.) I would recommend New Products & Jim and James without reservation. read more

These guys were patient, knowledgeable and service-oriented from start to finish. The owner even spent a good deal of time helping me troubleshoot a problem with the wiring that was not part of their service. Highly recommended. They are the best! read more

I am a very happy customer of New Products Inc. We bought a Caldera Tub in 2007, and we've been incredibly satisfied, not only with the tub itself but also with the company standing behind their product. One of the differentiators with New Products Inc. when compared to other hot tub companies is that the owners of the company personally do service calls if there are issues with the tub. Mind you, we've only needed 2 service calls in 5 years, but both times Jim Henderson (one of the owners) came to our house in Lucas Valley and did the repair himself. The cost for the repairs were surprisingly reasonable. And the hot tub still looks brand new! You really can't go wrong with New Products Inc. They have my highest endorsement! read more

We needed a new hot tub cover to fit our old Caldera model (22 years old). Jim Henderson, president, came through perfectly -- fit, size, color, timing and very easy to work with. Jim and his team know their stuff. If you have any hot tub needs...I definitely recommend New Products, inc. read more