We were looking for a hot tub. Gabe gave great customer…read moreservice and we are thrilled with our Marquis hot tub. Also, the price was reasonable.

Gabe and crew at Sonoma backyard are true professionals. They have been super helpful in answering…read moreall our questions about how to own and operate our spa. They have a wide selection of quality new spas to choose from, and a great sales and services team to help you out. I definitely recommend this business.

We had a fantastic experience with The Spasmith!! I knew they only dealt with quality, newer used…read morehottubs and they found us a great one that matched our needs and desires perfectly! The owner went above and beyond with installation; he was punctural and had a respectful and skiled crew. He took the time to explain everything and the price was definitely fair!! The hot tub was exactly as described,,...even BETTER!! yippy! Super happy customer! Thank You Spasmith!!!

Nico has been great. He first serviced our old spa. And when…read moreit finally died. We bought a new one from him. He has covered any and all issues we have had. Quick to respond back . And definitely keeps his word. He is now on a bi- weekly check up / inspection/ HP/ water Contract. Absolutely no issues. Home run!!

I mentioned in my prior review " If we ever move and want to take our hot tub with us, we'd feel…read morecomfortable using Santana Spa Delivery." Little did I know that we wouldn't be moving but still would have a hot tub delivery from Santana Spa Delivery and the crew of Sebastian and Walter just over two years later. Our original hot tub had an imperfection so we received a brand new hot tub to replace it. Sebastian and Walter moved in the new hot tub and then had to remove the old one. They remembered the original delivery, perhaps because of the tight fit between posts and walls. The team worked quickly and efficiently and all was in place in a short time. Thank you again Santana Spa Delivery and Sebastian and Walter. We'd be happy to use you again if the need arises.

They were AWESOME! This was one of the only removal services that would also disconnect the hot tub…read morefor removal. They got the tub out in under an hour. I was amazed. They were fast, professional and all very kind. I am so grateful we found them.

We recently bought a new Caldera spa from this company and had a fantastic experience throughout…read morethe entire process. The showroom may not be the newest or flashiest, but that ended up being a benefit -- they have a wide variety of models available to see in person and can source nearly any option you might want. What impressed us most was the level of knowledge and attention we received. Jim and his team clearly understand these products extremely well and focused on helping us choose the best spa for our family instead of simply pushing a sale. Their pricing was very reasonable, but the biggest value came from the service and support they provide. Before delivery, Jim personally visited our home twice to review the setup area and ensure everything was prepared properly. He was also involved during delivery and installation, and everything went according to plan. They spent time walking us through the spa features and explaining maintenance as well, which was especially useful since owning a hot tub involves more upkeep than I had remembered. Our spa was only recently installed, so I can't comment on long-term service yet, but based on everything we've experienced so far, I'm confident they'll continue taking great care of their customers. I'm really glad we chose not to take the Costco route (and that's coming from someone who shops there often). Buying a spa turned out to be a more involved decision than I initially expected, and having experienced professionals helping along the way made the process much easier.

This is a remarkable company that has been in business for decades, run by a father and son team…read more Father Jim does the sales and runs the showroom while son James does the field/service work. They have vast and detailed knowledge and experience in the field, and are amazingly ethical and honest with their information, happily explaining everything and answering any questions with complete candor. Absolutely no effort to upsell, in fact their emphasis is on saving the customer money while making sure they get the product that's right for them and passing along useful knowledge that would be known only to insiders. Anyone would be crazy to use any other source for spa purchase or service. I just had James replace the original pump and do other supplemental service and repair on a 15 year-old hot tub I bought from someone else long before I learned of this company. I was amazed--the whole experience turned out to be a real pleasure because of the quality of the work, his great attitude and easy-going nature, the speed of both scheduling and performing the work, and the very reasonable cost. He went out of his way to answer all of my many questions in detail, and with a smile. I simply can't recommend this rare company highly enough. It's the way all such companies should be run and so few are.

I can't say enough wonderful things about Don John's Pool & Spa! I have always worked with Taylor,…read moreand she is absolutely fantastic. She is incredibly helpful, friendly, and genuinely seems like such a happy, kind person. Her customer service is exceptional! Everyone I've interacted with at Don John's has been professional, knowledgeable, and truly an expert in what they do. You can tell they care about their customers and take pride in providing excellent service. It's so refreshing to find a business where you can count on great people, expertise, and outstanding customer service every time. I wouldn't go anywhere else for my pool and spa needs. Highly recommend Don John's Pool & Spa!

I have been going to Don Johnson's for my pool needs for years and have never been disappointed!…read more The customer service is top notch. Taylor, Shelby and Ryan are so helpful, knowledgeable and professional. And Woody is always there with a smile and a friendly greeting!! I highly recommend Don Johnson's for all your swimming pool needs. Also, it feels great to support a long-standing, local business. Thank you, Woody and Team DJPS!

I came across them on instagram. I communicated a lot through email. Jeremiah fielded my many…read morequestions and inquiries with patience and care. I was headed into the store and I ended up at the Hot Tub Store. Wrong store. Nice salesman. All name brand high end tubs. Glad I looked it reassured me that I had made a good choice. The prices and number of jets did not compare to Santa Rosa Hot Tubs. I met with the owner and we worked a very fair deal. No sales hype or pressure whatsoever. Also they include steps and a cover free!! They are honest, professional and super nice! I ordered the spa on my birthday! 40 jets it's a beauty. It hasn't been delivered but I'll update. Go get one! You deserve it!

Ahhhmazing spas! Don't wait, you deserve it! They have soaker spas for two, up to premium spas with…read morelighting, fountains, and even music via Bluetooth.

This place just refused to give us the chlorine we paid for…read more They frequently run out of chlorine. Last week we foolishly paid for the chlorine ahead of time (they were out) and accepted their offer to return and pick up at a later time. When I arrived to the store today, they wouldn't honor the receipt. The guy behind the counter told me someone had already picked up the chlorine (same day as purchase) and basically called me a liar. He absolutely refused to listen to me when I explained this was impossible, and just stood there staring at me in a standoff. So now I am out the money paid to them. The best part? They still don't have any chlorine.

absolutely recommend for pool work and maintenance.read more

Tiny LOCAL shop. Recommend. I finally found a pool on…read morecraigslist but I dont know anything about them. I already like to support local but it's even more important with all the bs the last year. So i went to the smallest little hole in the wall pool shop Id remembered seeing when I got the pool. Self teaching about things but this shop was super helpful and had the patch kit I was looking for (BOXER vinyl pool repair kit with tube of adhesive and sheet of clear vinyl you cut to size vs stickers. This is a little more work but works excellentl). I also needed sand for the filter and knew it wasnt play sand but special pool sand and she helped me with that. They carry a nice sand made from recycled beer bottles. She told me about the chemicals amd what would probably work best for my pool. I was going to get a floaty thing the bleach pucks go in that I remember from my Gram & Papa's pool when i was a kid but she said that with such a little pool it would be way too strong for it. She explained to me that a granulated chlorine would be better because I can dose small and also told me to mix it up in some water first before I put it in to make sure I dont chance having any granules make it to the bottom of my pool and hurt the liner (Again because its a small frame pool). My brain has difficulty sometimes understanding things and she was happy to explain it to me a few times. They ARE a little mom & pop shop so they have to do a lot of different aspects of running the shop, this means they might not jump up and come ask you if you need anything as soon as you walk in the door because they are looking at the computer doing inventory or ordering or whatever but if you need help like I did just ask and they are very helpful. The things I got so far have been fairly priced. I am looking at an upgraded skimmer net possibly and its cheaper on amazon but for all you people who don't understand how small business works- local mom & pop pricing is typically going to be at a 50% markup from what you might find online. There are many steps to the distribution process for brick & mortar shops as well as wages, insurance etc which is also why most mom & pops have mom & pop working in the shop! being the managers, sales, customers service, inventory specialist, orderer etc all rolled into one!!! They also dont have the benefit of bulk buying power that gives large billionaire owned corporations bulk pricing. Do you want to help people in your local community pay thier mortgage payment or kids school stuff or do you want to give some billionaire some more pocket change? Something to think about. I got a better price on my sand than amazon and the same for my patch kit. I haven't picked up chemicals yet because I dont have water in the pool yet. But i also got my questions answered and personalized help and some good down home local small talk :)