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    New Roc Yamaha

    4.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - New Roc Yamaha

    Motorcycle repair

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    6 years ago

    ... ok service ordered parts never called me to let me know I had to call my self customer wasn't good

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    7 years ago

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    7 years ago

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    Shelby's Powersports

    Shelby's Powersports

    2.7
    (45 reviews)

    I bought my Honda NT 1100 here and these guys have been great through the entire experience before…read moreand after. Before that I got my NC 750 X and that was a great experience too. They're always upfront about the service that I need how long it might take and they don't waste my time nor money. They made my entire trade-in and purchasing experience seamless and I'm really grateful for that because of my demanding schedule. I just don't have the time for all the extra stuff and they made it smooth.

    ‼‼ This business has a clear pattern of responding to criticism with incoherent and defensive…read morecomments, and my situation is no different. Every time a customer questions something, their immediate reaction is to attack and discredit rather than take responsibility for their poor customer service. The fact is simple: I never tried to avoid paying. From the beginning, I asked for a clear explanation of the additional charge - a basic right any customer has. When one of the employees finally did their job and provided the correct information, I paid right then and there. I did not leave without paying, nor did I ever intend to. This was never about "lack of funds"; it was about the owner's obvious lack of professionalism and inability to properly handle a business that relies on customer service. Blaming the customer every time something doesn't go their way only shows the pattern they've created: they don't know how to handle criticism, and they would rather make up stories than accept their mistakes. ‼‼‼ I want to address the $138 labor charge you added for simply ordering parts. You did zero work on my motorcycle - no repairs, no inspection. Charging a full hour of mechanic labor for an administrative task that takes minutes is unjustified and outside standard dealership practice. No KTM dealer in NYC charges a full labor hour just to look up parts. This charge is excessive, not transparent, and it does not reflect any real labor performed. ‼‼‼

    Action Cycle Performance Center

    Action Cycle Performance Center

    3.4
    (20 reviews)

    If I could give 0 stars I would. When dropping off my CBR600RR, I provided a replacement radiator…read moreand the only thing I asked was to get it running smoothly. It took them THREE WEEKS to complete rather simple maintenance on my bike and even still it wasn't completed. Cory had a TERRIBLE attitude and was a complete A hole through the entire process. They refused to give me a quote and charged me 1700$ for basic maintenance. The bike doesn't even run anymore and I have to take it to another shop. I have NEVER written a review for any establishment before until I came to this sorry excuse for a buisness. do NOT come here. You will lose THOUSANDS of dollars and time while dealing with people who have no idea what they are doing. When asked about my bike failing to turn over, he suggested I get new grips. There are not enough words to describe how terrible this shop is and I advise with the utmost urgency to avoid the place at all costs. In the time it takes for your bike to get back you could have fixed it yourself and could easily surpass the very limited knowledge this joke Cory has. DO NOT COME TO THIS PLACE!!!!

    Cory (and Jack and JR) kept the shop open late to trouble-shoot my Honda Goldwing after it randomly…read morelost power on the highway. He saved our roadtrip, and shared his wealth of mechanical knowledge. This is a guy who traveled to Italy with a vespa part in his hand to see if he could find a replacement. Very impressed with his whole set up, very grateful for his above and beyond service, and prices were fair.

    New Roc Yamaha - motorcyclerepair - Updated July 2026

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