Our first time buying windows, we spoke to lots of folks, but couldn't ignore all the reviews we…read moresaw on Yelp. We are glad we didn't, as Turab was really the best, without any comparison. We had a budget, and he helped us keep to it, but he really went above and beyond that. Other vendors told us there was no way to keep the 130 year window moldings, but Turab not only helped us keep them, but had so many neat tricks to improve our restoration project. Other vendors just gave us offers against our project scope, but Turab explained to us the dynamics of different windows in different parts of the house and what types worked best and saved us money. He made custom moldings for our cellar windows. He also helped us out to stop a fly tipping incident one day when we were out and not able to deal with it ourselves. And when it was pouring with rain and our basement flooded, he went outside and took a really long and hard look and told us what the problem was. We got it fixed the same weekend and never had issues since.

Came and did a the job MUCH CHEAPER than any any one else. Did a GREAT job, and more than we had…read moretalked about... and would only take the $$$ we originally talked about. Can I give 6 stars... who do I talk to about that????

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

AVOID I bought two exterior doors. I opted for a pricey sliding frame insert in the back door. It…read moredoesn't work. I've been calling them for 5 months to replace it!!! Completely horrible customer service. Almost every time I call I need to provide the order slip. They ordered the part and lost it twice already.

I read through reviews of window companies and through my previous experiences I thought I would be…read morein for a stressed-filled, nail-biter but boy am I glad I took a risk and called Universal Windows Direct! They are a family business with a showroom just off from Rt 35. I couldn't get to it so I was even given a free ride to go and see for myself what the products look like from Doug the salesman. On the day of installation, I met his wife Michele who is the Showroom Manager. Then there's Mindy who is on top of contacting me and making sure there is communication and then Rob and his team of two other installers. The whole bunch had a great sense of humor, and really enjoyed their jobs! They came on time and offered professional service but still maintaining a great easy-going vibe. The installers were extremely efficient and had window replacement to a science! They cleaned up after themselves and didn't make a mess! Rob has 32 years of windows installation experience and it shows. The guys were down to earth and humble too! They packed all the equipment into the truck neatly! It is one of the neatest and cleanest work trucks I have ever seen! I spied a cooler in their truck! If you get Doug as your salesman, ask him to show you one of his best assets, a cap that his wife bought him. It is a very familiar red and I thought could it be? Then Doug turns around and his cap reads "Make Windows Great Again!" That was too precious! I told him he could offer those for sale too! After installation, I had some issues with the mechanics of the windows and Michele was on it ASAP and dispatched Doug out to see what the issues were. Great customer service! The windows I got are Polaris and made in Ohio! They also install exterior doors and storm doors from ProVia. If your budget will allow you to, get the triple paned glass! What a pleasure it has been to work with this group from start to finish!

I recently replaced 16 windows and a patio door in my home. Had three companies out for estimates…read more When Doug the owner of Universal came out, he was a breath of fresh air. No high pressure sales tactics and a straight forward guy. His windows were of the highest quality and his price came in below the other two companies I had out. So happy I chose them. Mindy the office manager was incredibly thorough in setting up installation and following up. Eric and his team were exceptional. When they were finished you would never have known my home just had two days of major renovations. So clean so efficient and so meticulous. One of the finest companies I have ever worked with in my life. I could not recommend them more highly.

I have used this company for several years . I have a building in Crown Heights & I am very…read moresatisfied with the Service . Frank is very professional & pleasant to deal with . HIGHLY RECOMMENDED . Ron

Faruk is truly one of the kindest professionals we've ever worked with. For the second time, he…read morehelped our family after glass was accidentally broken by our autistic son -- this time repairing our living room window incredibly quickly, coming Tuesday to measure and returning Wednesday with the repair completed. He handled the entire situation with compassion, professionalism, and care, and his craftsmanship was excellent. As a parent, moments like these can be stressful, and Faruk consistently approaches them with patience and understanding. We're incredibly grateful and can't recommend him and his company highly enough.

From start to finish, the entire process was seamless and stress-free, and I was impressed with…read moretheir professionalism and attention to detail. First and foremost, the Nick was incredibly friendly and approachable. AWR helped me make an informed decision about the type of windows I wanted. They were also accommodating when it came to scheduling the installation date. Replacing all the windows on my house only took 4 days. They worked efficiently and meticulously, ensuring that each window was installed properly and securely. They also took the time to clean up after themselves. Overall, I am extremely satisfied with the work done. My house looks great, and I would highly recommend them to anyone in need of new windows!

I have used them 2x's so far and i think they are excellent, they are prompt,wore a mask and fixed…read morethe window without any problems....Nick is a very nice guy and does the work with no problems, very professional and will definitley recommend him to any one i know. I had 3 screens done today, Nick was in and out in no time and my screens look awesome, they are fairly priced and if you need a good company, call them.

I had my balance replaced. They were organized and business like in the appt setup, were on time,…read morerepaired the window on 15 minutes and were near and careful. Recommended.

Quick, courteous, easy, and affordable. Make these guys your go to for window repairs.read more

Good service install went well but could have been more professional it be wise to have someone…read moreonsite that spoke fluent English.

The window world purchasing experience was positive. I originally visited their office and showroom…read morein Edison NJ to look at what they offer. The quality of the windows seemed up to par. I requested an in home consultation and John Gary visited my home for an estimate. John did a good job of explaining my options, prices, process etc. I live in a townhouse community which has an HOA to work with, the team at Window world handled the paperwork and documents needed for approval. The order was placed and the windows and patio door were delivered earlier than expected. An install appointment was scheduled. The install went smooth, I will say the installers worked until 8:30 in the evening. I believe they may have under estimated the amount of time needed for the install. I would definitely recommend they arrive earlier moving forward. I was disappointed as screens came in damaged but were quickly fixed a few days later. There was a bit of a mess left outside as it was dark out when completed and I know the installers couldn't see the debris that was left outside. I was also disappointed to see that the windows were left with grime, caulk etc which needed to be cleaned afterwards. I was also not satisfied with the walk thru of the features of the windows, I did not know that the sliding window could actually be easily removed to clean them. All in all it was a good experience, the price was far less than Anderson and Pella. The warranty offered is very good. I am confident I made a good decision.

These people are completely unreliable and unprofessional. They don't care if they make you look…read morebad in front of your clients, and they have zero regard for your time or reputation. He promised to return and place a mirror on a client's table--never showed up, stopped responding to texts and calls, and didn't even bring the mirror. No courtesy to let me know he couldn't make it--just disappeared. Absolutely disappointing and a waste of time. Do not hire or refer them to anyone. DON'T WASTE YOUR TIME WITH THESE LOSERS!

I'm kicking myself for not writing this review sooner. I found this company here on Yelp and I am…read moresoooo very thankful that I did. The initial response and all responses following were timely. I needed to replace a wall mirror and I am very pleased with the product as well as the service and pricing. The entire experience was sooo great that I ordered another wall mirror to replace one in my daughter's place. I would definitely use them again!!