Novey (technician) is The BEST! Will / would not leave - UNTIL drain 'problems' was solved…read more WILL Definitely be using this co. AGAIN! THANKS!

Great company so honest. I had two plumbers in before them for a clogged drain First plumber…read moresaid he snaked the line and I needed a new toilet (the toilet is 6 years old - super flush). Next A. J. Perri comes out because drain is clogged. That person said probably a bird or animal clogged the vent on the roof. He left - never even tried to clear the drain. He said maybe a new toilet. He left. Called Advanced, John Lyman came out. Looked over the drains (sink and shower) no others were backed up. He cleared the clog and we were good. He told me it is guaranteed for 30 days and don't hesitate to call us if it clogs again. Amen to an honest company. Summary - don't use A. J. Perri - use Advanced - a family-owned business that cares about its reputation and work - It does not try to sell you anything you don't need.

I actually had no intention of leaving a review, just came here to confirm my suspicions, though…read morenow I feel I should weigh in given the other negative experiences (and the plumber's baffling response to Erin B.). Agree with the concept of grifting. I paid this plumber thousands of dollars to do basic plumbing work in our new co-op, and knew I was being vastly overcharged but did it because he was known to our contractor and building. But here's the RUB: As part of the work, we had the plumber install a water line for an icemaker, and another completely shady outlet, AJ Madison, delivered the wrong refrigerator -- meaning the day BEK Plumbing was finishing work in the kitchen, no icemaker could be installed. Fast forward six weeks -- we finally get the correct refrigerator delivered, and just to come back and finish the work we'd paid for, BEK/Dzema wanted $550. TO HOOK UP AN ICE LINE THAT WE'D PAID HIM FOR. It's so egregious it's almost funny. We were left in the lurch with the wrong refrigerator and he wanted to FURTHER PROFIT off our hardship. Meantime, the dishwasher he installed leaks and doesn't work properly, but in a MILLION YEARS I'd never let this grifter back into our apartment. Clearly with these "business" practices and lack of ethics he's struggling -- and he should. Constantly trying to cheat people catches up with you eventually.

I would not recommend working with Jack Bek…read more I needed a shower cartridge replaced, and the experience was frustrating from start to finish. He cancelled on me twice with next to no communication. When I was able to reach him by phone, he was argumentative and dismissive. I came away feeling that my job was an inconvenience and far less important than the other projects he had going on. After repeated delays and ignored phone calls, I finally told my superintendent that I was no longer interested in working with Jack and would find someone else. Ironically he became available within the hour. What made the experience especially disappointing is that I had hired him for a kitchen plumbing job the year before. I expected a returning customer to be treated with at least a basic level of professionalism and respect, but that wasn't my experience. Poor communication, unreliable scheduling, inflated pricing, and an unprofessional attitude. I would recommend looking elsewhere.

We had two small jobs: a toilet valve replacement and a leaking outdoor water valve. R&R sent two…read moreguys who were polite, friendly, respectful, and finished both jobs quickly. I'm very satisfied with their work, and would hire them again.

We needed a plumber to fix our kitchen sink. They had immediate availability, and they did an…read moreamazing job fixing the sink. They were super professional and charged a fair price. If we ever need a plumber in the future, we will definitely use them.

Great job replacing an old malfunctioning 'floodgate' that failed me the night of Hurricane Ida…read more Excellent professional service and reasonably priced.

I called this company today about a plumbing issue and found that when I used this company before I…read morewas charged not knowing 375.00 just for them.coming out then for a 15minute job total costing almost 700.00 bucks . I spoke to a gentle man who was very rude and when I said I was not told about the fee s and how much I was charged" he said I font know what you talking about" very dishonest company would not recommend to anyone . pie put in was approximately ,1 1/2 foot long and was for water exchanged to and from boiler .will still report to BBB especially when they offer no receipt no tax option .

I have nothing but good things to say about O'Grady Plumbing NYC....I have had a main drain backed…read moreup issue 3 times since I bought my house 1 1/2 years ago. I had used Empire but I felt they only solved the issue temporarily and they were very costly to happen again after 6montha. So I decided to call Roto Rooter. Two young in experience Plumbers came to my home.They stayed 30mins used a 50ft snake once and told me there was nothing that can be done that O would need to contact the city to break the concrete to get at the drain with the blockage. Looking through the internet for another Plumber I saw great reviews about O'Grady so decided to get another opinion. John called me and he was super sweet and tmasked all the right questions. He sent over Con. Con was so knowledgeable and went beyond any Plner that we have had work on the drain. He snaked twice, did the jet three times and did the camera to show me what was going with my the drain. If it was another Plumber they would have gave up after a hour. But Con worked on my drain for 4 hours and made the drain was good. With all that said they also charged me half the cost of the work. Any other Company would have charged double or triple. I recommend O'Grady 1000%! They are good people who care!

I needed a broken. backed-up sewer line replaced in the Bronx…read more Fortunately, a contact referred me to Mr. O'Grady, who met with me within the day; explained the work needed; obtained the necessary NYC permits; and started the repair work within a day. The sewer repair work was carried out in an extremely efficient and professional manner, inspected and passed by the NYC Sewer Inspector, and is now fully functional again. Thank you Mr. O'Grady and crew.

After moving to Staten Island three years ago, I've had two plumbing emergencies--one involving a…read moremajor main line in the basement, and another with my bathroom sink. Eddie came highly recommended by several people, and now I absolutely understand why. Both times I reached out, he was at my house within a few hours, ready to help. Not only did he have everything he needed on hand for even the bigger job, but he also took the time to explain what the issue was, how it happened, and how to prevent it in the future. He was incredibly patient--especially as I was feeling overwhelmed and panicked--kind, knowledgeable, and made sure I fully understood what was going on. Excellent service, communication, and pricing. Thank you, Eddie. We truly appreciate your professionalism and urgency, no matter how big or small the job is.

I had an emergency plumbing issue late at night recently and Drains R Us came through for me in the…read morebest way. Alex responded incredibly fast, showed up prepared, and handled the problem with total professionalism. He was thorough, efficient, and super friendly and relatable , made us feel as if we were family. Honestly made a stressful situation so much easier. His pricing was also very reasonable, especially for a late-hour emergency. I'm so grateful for the quick response and amazing service. Highly recommend Drains R Us!!!

On Wednesday morning, 4/24, I woke up to cold war and knew my 20 year-old electric hot water had…read morekicked. I was referred to the Steve (owner) from a friend. Steve responded to my call with a house visit the same day I reached out. He took an hour to explain to me the benefits of upgrading to a gas powered heater and recommended some options that made sense. The next day (4/25) the new water heater was professionally installed and my family loves having access to piping hot water since we owned the house. When my wife went to pay the bill Steve was kind in that he came in under budget since the installation went a little smoother than planned. Steve was quick to respond to a crisis, an excellent communicator, professional, and kind. I really appreciate how he reworked his schedule to fit my family in! Nobody has coached me to write this review; this is a small token of my appreciation for a good man that does great work. I plan on having Steve back to help me upgrade my sump pump! Thank you Steve!!!!!!!

The most recent work done with A-better was a furnace replacement, but we've also had this company…read morework on a blocked sewer line, frozen pipes, and other jobs around the house. 5 stars applies to every job they've done for us. Never an issue or repeat work needed. Service is prompt and efficient, cleanup is immaculate, and we recommend them to family, friends and neighbors. Highly recommended!!

The Clog Father was assigned to us by our home warranty company. To say they are the WORST, is an…read moreunderstatement! THREE missed appointments. I would not recommend this plumber based on my experience. Communication was extremely poor, with several missed appointments and little to no follow-up. He repeatedly claimed that special parts were needed to complete the repairs, but after weeks of delays and no resolution, my son was able to make the repairs himself. If you value reliability, professionalism, and timely service, I would suggest looking elsewhere. It was frustrating to waste so much time waiting for someone who never followed through on the work they promised.

Professional, excellent service from start to finish. Showed up on time, diagnosed the issue…read morequickly, and fixed the problem without any hassle. Everything is flowing perfectly now. Honest, reliable, and knows exactly what he's doing. Highly recommend The ClogFather NYC.