I really wish I could give this place a negative rating if I could…read more... 1. This place is way too over priced. They charged my blouses as a dress when it CLEARLY was a blouse. They will over charge you SO MUCH compared to any other dry cleaners I've ever been to. 2. I came back home with a cardigan that had 7 different holes in my sweater... was so upset and frustrated. I called them back and the lady said sweaters tear during the process if it's too thin. Why did they charge as a heavy sweater then? And if it was damaged, why didn't they call me to let me know that it was damaged before I picked it up? The lady transferred me over to this guy (assuming it's the owner) and he said I already had holes in my sweater. Cleaners call their customers when they spot any flaws before beginning their process of dry cleaning but I didn't receive a single call. I wouldn't have dropped my sweater at the cleaners in the first place if I had any disorientation on my clothes. What's the point of paying to get something dry cleaned if it has flaws already? Extremely rudely, he said he would try fixing it by sewing the holes together. How can I trust this place with anything? He should clearly know that this type of fabric CANNOT be sewed together! I wasted my money on dry cleaning clothes that I can NEVER wear again... And he just hung up the phone on me without any apology. 3. Customer service is complete garbage. They were rude ever since the time I dropped off my clothes until the time I was hung up over the phone. They're careless about their customers. I've heard so many people say horrible this place was but because of their great ratings, I wanted to give it a shot. THAT WAS A HORRIBLE MISTAKE! Do NOT go here unless you want to get your clothes damaged. You'll definitely waste your money and better yet, you'll come home feeling like poop.

My wife had 2 pairs of pants altered (shortened). 1 pair of jeans and 1 pair of walking pants. The…read moreFirst Lady said $14.00 for the walking pants and $10.00 for the jeans. At least that's what my wife said she heard. Anyway when it came time to pay she charged $14.00 for both. So the discussion began. Bottom line very rude lady. I do not take my clothes there any more because I was never thanked after I paid or when I picked up my clothes. I take my clothes to Zip cleaners across the street from them. Better price and great customer service.

Quality was poor. They broke a large button on the front of my blazer - it was obvious - but I…read moredidn't notice it until I got home. They aren't inexpensive either. I was shocked. You can see from the mark that there was an entire button there - they must have pressed it too hard.

In pinch took something to be mending and they did a great job. Very kind and gracious.read more

Kim is the most polite, accommodating and trustworthy proprietor. I've been a customer for over 5…read moreyears and find her very personable in addition to her professionalism.

She's great at what she does. She can do what another dry cleaners nearby can't: clean a wool,…read moreleather, nylon combo coat and an Indian saree with sequins. I went to her maybe five times total. I'm giving her less than 5 stars because I think she financially took advantage of me. The first 2 times I went, I had 2 Burberry coats cleaned: one puffer Burberry coat and one wool, leather, nylon Burberry coat. For the 1st coat, she said it was $35 and said I could pay later when I pick it up, which I did. For the 2nd coat, she said she's not sure what to charge me because it'll depend on some things. When I picked it up, she asked if $85 was okay because it was high. I said yes and paid for it. The 3rd time I went, I had slacks hemmed. She noticed my LV bag and commented on it. She talked about how she had Chanel, LV, Burberry, etc. bags and clothes. She asked me where I lived and made comments about how expensive the area was and asked if I lived alone and where my family lived. It's as if she was (financially) measuring me up. She didn't give me a price and said I can pay later, which I did. I don't remember how much I paid. I just know she seemed to withhold the price until after she's done the work. The 4th time I came, I had the purple fabric from my picture shortened by maybe 2 inches max. She looked at my LV bag again. This time, she asked me what my job was, where I was from, and if I had family in the area. Again, she didn't give me a price and said she'd think about it and call me with a price later. She called and left a message asking me to pay $30 in cash. I brought the cash for the 5th time I went... The 5th and final time I went, I brought the white and yellow cotton fabric from my picture on Yelp and asked her to cut and hem them. I bought them from Michael's, and they were each 2 yards long. She said she will give me a price for all three fabrics and that I didn't need to pay for the purple until later. For the white and yellow fabrics, they were each 2 yards long and freshly cut at Michael's and only needed to be shortened and hemmed. The yellow one needed to be shortened the most. She asked for $160 for all the fabrics. When I asked around, everyone from friends to dry cleaners said I paid too much and she was taking advantage of me. I didn't want to go back ever again, but then I had an Indian saree that needed to be cleaned after attending a wedding. I went to two dry cleaners before I came back here. Both of those places said they couldn't clean it due to the sequins. So I went to her again, and again she wanted to charge me about $100. I said okay, but then when I called my sister a min. later, she said it was only like $7 at ZIPS. My sister has the same dress but in a different color. She said the sequins came out fine and they did a great job. I immediately walked back in and told the owner that I'd like my dress back. She bent over the counter and clung onto my dress, like she was protecting a pet. She said "Noo... is it because it's too expensive? Okay! How about $50?" I said, "No, I don't need to clean it anymore." She said, "It's okay.. you can tell me. What's your price?" I was appalled with how quickly she went from $100 to $50. That right there told me all I needed to know. I told her my sister paid $7 at ZIPS. She said that's impossible and that's too low. She asked me if I would do it for $30 or something. At that point, I was pissed. So she was going to profit by $70 off of me? I never went back since. She's nice. She's great at her job. She just might hustle you lol.

Clean and well run, and their wash and fold service was quick and reasonable…read more The kicker is the high praise from my preschooler who unprompted said she prefers this place to where I usually have linens cleaned. If they weren't in the wrong direction of a bad permanent traffic jam (it takes me 45 minutes to get there and they are not far away), they would be my permanent go-to service. As it is I save up laundry for when I know I'm going to have another reason to be in the area! Top-notch.

Our washer at home broke while we were going through a busy time and I brought our laundry here for…read morewash and fold. It was returned to me with an expensive and loved piece of clothing missing. They offered us $50 credit as an apology. Don't drop off your clothes here - they'll steal from you and try to use it to drum up more of your business. Yeah right.

I have had great experience with this dry cleaners. I have used their services for years and they…read morealways do an excellent job.

I have been going here for 8 years and have always been happy with their ability to remove stains…read moreand make my wool coats seem brand new. But today I was inspired to write a review because I picked up my 3 year old, well/worn, well-loved, knit Uggs today. I did their $35 Ugg cleaning for the first time because they got a little stinky ‍. I was expecting them to be deodorized and cleaned, but was floored that they turned out looking perfectly brand new. These sweater boots were quite fuzzed up and pilling. I really wish I had a before pic! Every single pill is gone and they have that brand new smell. Very, very happy with their service always!! But today I was extra happy:)

One of the things I appreciate most is their convenient hours of operation, which make it easy to…read moredrop off and pick up my clothes around a busy schedule. The quality of their work is consistently excellent. My clothes always come back looking clean, sharp, and professionally pressed. Whether it's dress shirts, slacks, or other garments, they pay attention to detail and help keep everything looking its best. Reliable service, quality results, and convenient hours keep me coming back. I highly recommend ZIPS Dry Cleaners to anyone looking for dependable dry cleaning services. Consistent work at a fair price!

Place is always clean. People are nice, knowledgeable and professional. Easy to get my clothes…read moreserviced/cleaned. Waaaay better than the Zips in Fairfax.

My first, and definitely not my last time using the washing company. I travel a lot for work, and…read morelaundry is a difficult task for me to accomplish with my limited time. I found this gem today! I dropped off my laundry for wash and fold service this morning, and received a text before noon that my clothes were ready for pick up. Great, friendly customer service. Thank you!!! I will be a repeat customer.

From the owner: The Washing Company provides laundry services and a self-serve laundromat in Manassas, VA.read more