I wanted to take a minute to write a review on the maintenance team and Management. I had a…read moresmall issue with my laundry room folding door. Even though the team is extremely busy with bigger issues to take care of Aaron (AJ) notify them about my issue as soon as he received my email and then Jarrod took it upon himself to come and repair it right away after he spoke to me. They really are great and make a great team. Debbie

impossible to get ahold of maintenance or management. But then they can't get ahold of us for a…read morelittle longer than an hour, we are bombarded with calls and emails. Communication is non existent. We moved in to a dirty unit, wasn't cleaned prior to moving in. And to get help has been like pulling teeth.

I lived here for almost a year and was filled with so much headaches !! You're better off living…read moresomewhere else I experienced ROACHES in apartment 9107 within 24 hours of the lease, I thought it was a one time thing but as time progressed the situation got worse. I would spend hours and multiple days a week thoroughly cleaning only to be unable to escape the roaches. I would reach out to management and they would get services for pest control but it never worked, the roaches kept on coming. When I asked to be switched to a different apartment, they said I wouldn't be able to due to my lease agreement and they even admitted that it was just my building (not just my floor, not just my apartment) that had the issue. Ok....... well do BETTER and fix it?! My fridge was always going off, so I would have to throw food away every other week. I would call maintenance but they said to just watch the temperature... how about you fix it or replace it instead? Management said they would change my fridge, give me a voucher, and reduce the rent because of it but they never did even after I kept reminding them. My closet door didn't even reach the door stopper... They withheld my security deposit because they needed to clean the carpets, paint the walls, and clean the apartment.

I lived in the Brigeport Coast apartments for 6 years now. The place is very well maintained and…read morethe staff is amazing! They respond fast and always do a wonderful job. This place is worth the price!

I want to give a big thank you to the maintenance team for replacing my dryer and making the…read moreprocess as smooth as possible. A special shoutout to Cesar for being professional, helpful, and making sure everything was taken care of properly. He was friendly, respectful, and did a great job throughout the process. It's always appreciated when maintenance takes the time to address an issue and make sure everything is working correctly. Thank you, Cesar, for your hard work and excellent service! It definitely made this experience a positive one.

A big shoutout to Cesar from maintenance for always being one of the exceptional ones here in…read moreNorthglen. When he tells you he'll do something on a specific day, he'll do it. Thank you for always being so quick to respond and for just doing the hard work. You are so much appreciated more than you know!

Pray your apartment has no issues during your stay. Lived here for two years, and deeply regretted…read moremy time and money spent. The management has the veneer of being actionable while never truly listening: if your problem is small it'll be attended to, if not you have to continually advocate until your lease expires. Yes until your lease expires, because it'll never be solved. I would like to go further in detail, but I'm not able to without doxxing myself. My place had obvious structural issues which in retrospect, I should have known due to the very high turnover rate specific to my apartment. This issue was never taken care of despite more than ten conversations. Through these conversations with them I realized the management is not human (at least not in the way many would consider), there seems to be a serious lack of concern and regard for their fellow human beings. I could not discern if they are like this in their personal lives or when it comes to business, they'll sacrifice the well-being of other people to feed themselves. So if you would like that peace of mind and comfort that traditionally comes with the price point of Artisan Oaks, I would consider looking elsewhere.

I want to give a BIG THANK YOU to property manager, ROY. This kind gentleman went out of his way to…read morehelp my daughter locate a package that had accidentally been delivered to her former address. She moved from Artisan over a year ago and an expensive item was delivered to her old address. We called to see if the current resident, by chance, had taken it to the front office. Roy confirmed no one had turned it in. We thought that was at the end of the story and then 20 minutes later, Roy called my daughter to say that he had gone to the current resident, who thankfully had the missing package. Roy checked the caller ID and called my daughter back to let her know he had tracked it down and that it was at the front office waiting for her. Roy went above and beyond. He restored my faith in humanity. What a nice person. He deserves a big raise!!! Thanks, Roy!!!!!

I just moved into my apartment one month ago. I want to thank Jacquline who manages the complex she…read morewas very helpful and professional, also making the process to move in very pleasant without stress. If are thinking of moving into a community like this I would highly recommend The Willows in Santa Clarita. Werner who is also staff and maintenance in the complex is very nice professional and gets any issues if there are taken care of in your apartment in a timely manner. Thanks again Jaqueline and Werner. I'm very happy here and it's quiet and the people who live here are very pleasant.

I moved here in September and it has been great the staff that work here are awesome! It's usually…read morevery quiet love our 2 bedroom apartment very modern and spacious

hi my name is Daniel. I first wanna say that I have been to about 3-4 other apartments complexes…read moreand this place is one of the best looking ,cleanest and friendliest .... Eva Contreras leasing consultant is awesome. she made me feel welcomed n treated my 9yr old daughter so nice . Thank you Eva C. Eva was kind ,respectful and really made me know that this place is gng to be a place I call home very soon . see you soon :)

I lived at IMT Stevenson Ranch for two years, and I wouldn't rent here again. Kirsten Kreyfelt came…read moreacross as friendly, but things seemed to get more complicated whenever she was involved. Talia, on the other hand, actually helped me sort things out. The maintenance team was also quick and professional. They deserve credit. I cleaned the apartment before leaving, but was still charged $240 for cleaning and $120 for carpet cleaning. My entire deposit went toward the final bill, and I paid another $123.90. The carpet was dirty and full of long hairs when I moved in, so those cleaning charges didn't feel fair to me. Before moving in, I was told I could park my e-bike somewhere that didn't block pedestrians. Later, I discovered that someone had tried to cut its lock. Kirsten said she was sure it was staff trying to remove the bike. I hadn't received any warning or been given a chance to move it first. Being told one thing and then finding someone had tried to cut my lock pretty much sums up my experience with IMT.

Fair warning. My experience was from 2019-2023 staying there and continued until 2024…read more TLDR: Stay Away. Don't trust any Greystar property. They won't help you once you sign the lease. They will forge leases. Allow you to be harassed and threatened while not assisting in any way. Their executives are scum. Photo proof attached I was initially in building 13 which looked completely different from all other buildings. They looked amazing with extremely modern decor. They look this way because the building caught on fire previously because of a meth lab being run inside one of the units. Immediately you will notice you can hear absolutely everything in every apartment above you if staying on the second floor. Every step, light switch flick, conversation and everything else. Neighbors were constantly getting in arguments over the noise. After a few months AJ who worked there at the time was able to get me into another building on the third floor. The first few months were fine and a new tenant moved in below me. About 3 months later I heard multiple children running back and forth below me for hours one weekend. I travel for work and when I came back I would hear it more often until it became a daily occurrence including late at night. The noise became louder even after complaining to the office that this noise would continue until 2-3am including loud bangs which sounded like jumping and were coming mainly from the living room. Security consisted of a single 19 year old who would walk up to the unit and listen for about 20 seconds and go back to sitting in his car. Later it was discovered by myself and another employee (maintenance) that young children between 8-12 years old were being left unattended for up to 10 hours per day and up to 6 people were staying in a 1 bedroom unit for months. It was documented in an email by the employee and I was cc'd on the email with his findings Including that the Sheriff was called to do a wellness check on the "unattended children." The office did assist at first, but this is exactly when Greystar took over. Then Greystar stopped assisting in any way because the tenant claimed they were the only person in the unit and children were never there even after the employee stated he witnessed it multiple days in a row. The tenant and others in the until began harassing me relentlessly which I reported to the office and including a recording where they threatened to break into my unit with a weapon and "take care of me" because I was reporting them. The audio clearly also contained them racking the slide on a weapon. The office did absolutely nothing. The sheriff reviewed the audio and suggested I leave immediately and requested I contact them to make sure I can safely remove my belongings. I left and stayed elsewhere while my stuff stayed in the unit temporarily and continued to pay rent until I was capable of removing everything. At this time my lease was up and I had never re-signed a new lease. Once the noise and harassment started I purposely delayed signing a new lease until it stopped. Eventually I called the office and gave them 30 days notice. They replied that I would be breaking my lease and I would be subject to all the fees which I refuted and asked for a copy. They sent me the "signed lease." It was entirely e-signed and included the signature of my ex-gf who signed the original lease, but had moved out before the date the new lease was signed. I also had several emails up to 2 months after the date it was "signed" asking me to come into the office to sign my new lease. I sent the proof that this was forged and that I was leaving. They still billed me for the early termination of the lease even after proving to them it was forged. Lindsay and Jennifer were rude and worthless. Finally, after about 9 months I had never heard anything about the fees and assumed they realized they were wrong and couldn't do anything about it. I was having a conversation with another friend who lived there and that it was still a terrible property and management was garbage. I decided to email corporate about my previous experience at the property including Scott Berka the Senior Managing Director for Brand and Customer Experience and a few others. About 4 days later I received a phone call from a collection agency that they were calling to get an outstanding balance from Greystar for over $4000. I told them exactly what happened and they can sue me and I'll bring my forged contract to court and I'll wrap their company into my counter claim. Never heard from them again

I rented from this facility in 2019 while remodeling the house…read more It was during summer. It's was a great and clean community. Their pool area was fun for friends and gathering. I went back to the community here is 2026 for a tour. They had great options. And garages available. It was very easy tk schedule a tour and the staff was friendly.

Honestly Brian and the whole team there is just so attentive,friendly,kind,honest and just super…read morehelpful. Love them all!!!!

I enjoy living at Promenade at Town Center in Valencia. The location is convenient, with easy…read moreaccess to Sprouts, Target, the gym, and the Valencia Mall. The community is safe and quiet. Most importantly, Equity Residential has a wonderful team. Michael has consistently been helpful, responsive, and professional, quickly resolving any issues that arise. He is a tremendous support to residents. I would also like to recognize Jessica for her outstanding assistance during my move from Portofino to Promenade. Jessica went above and beyond to help me with my situation. She is professional, supportive, and highly effective in her communication with residents. With team members like Jessica and Michael, I am confident that residents at both Promenade and Portofino will continue to have an excellent living experience. Thank you, Jessica and Michael, for everything. Grayson

Here's ANOTHER update from my JUST 1yr of living there…read more Another big issue I had there was: MY CAR GOT STOLEN!!! Literally out of the garage! And when I told the office and asked for the footage they were useless as always (I doubt their old dusty cameras even work) Luckily was able to recover my car that had been dumped up the hill in a residential area thanks to having places an airtag in it for this EXACT reason. I even went as far as posting on the RING app and got footage of my car being driven late at night/early morning from a house's camera in the area. Shared it with the cops and of course they did NOTHING. HOLD ON THERE'S MORE! I mentioned this in the app for residents and it turned out there had been a lot of car break ins! And sure enough, within a couple of weeks a neighbor near me had her car stolen too! And I told her where I found my car and sure enough! Telling you if you want to experience horrors from all directions, this is the spot to be! If not, then you know what to do.... And let's not even mention the rude condescending employees who harrassed me and "wrote me up" when they saw me walking 2 steps outside my apt with my injured 10lbs senior dog to take her to go pee. Meanwhile they had a literal pitbull attack and tear thru a small dog right by the office and they did NOTHING. STAY FAR FAR AWAY!!!!

My unit has had cockroaches for over 6 months and they are not resolving the issue. They've offered…read moreno rent reduction and no opportunity to break the lease and have not solved the cockroach infestation. There are units a few buildings over complaining of rats that management is not addressing. Also, they frequently leave the pool locked without notice, happened yesterday, so you are unable to use the pool often. The only bbq on property takes 30 min to cook, it needs repair. Stay away from these apartments. Management is unhelpful and unwilling to accept responsibility. My response to Jennifer's commented below: Jennifer, I've already reached out to Brittany and she has been rude, disrespectful, and is unwilling to provide support. She ignores my questions and takes no responsibility. Review her internal communications if you are serious about customer service.

We ended up moving here. We had a fantastic experience. We lived here for 2.5 years and it was…read morebeautiful and a great experience

Apartments look nice but the walls are thin and there are constant disturbances. Fireworks in the…read morecourtyard at night. Live music and DJ's at the pizza place until 1AM. Beware!