I recently experienced severe water damage in my home due to a leak from an upstairs toilet that flooded down into my kitchen while I was away. When I returned, I found water all over my kitchen floor and a big bubble forming on the ceiling. In a bit of a panic, I started researching local water damage restoration companies. I came across Nexgen Property Restoration, and although they didn't have any online reviews, I decided to give them a chance. Their website indicated that they had been in the industry for quite some time, even though they lacked a social media or online presence.
Upon contacting Nexgen, I spoke with Steven, the owner. He and his team arrived at my house within the next hour, which was incredibly impressive given the urgency of my situation. Steven took the time to explain the entire restoration process, step-by-step, without overwhelming me. He made sure I understood what needed to be done and reassured me during a very stressful moment. Steven also encouraged me to file an insurance claim right away and assisted me throughout the process, including communicating with my insurance company directly. His help made the whole experience much more manageable.
Nexgen handled everything from water extraction, demolition, and drying to the complete restoration of my property. They went above and beyond my expectations. The team repaired my kitchen, including restaining the cabinets in a different color and upgrading my countertops--all for just the $1,000 deductible I needed to pay. Steven successfully negotiated a fair settlement with the insurance company to make this happen.
From start to finish, this experience with Nexgen was fantastic. What started as a major disaster, which left me dreading significant out-of-pocket expenses, ended up being a huge relief. My home now looks better than it did before the incident, and I'm completely satisfied with the quality of work they provided. I highly recommend Nexgen Property Restoration and Steven's team for their professionalism, efficiency, and dedication to making the entire process as easy as possible. Thank you, Nexgen Property Restoration, for making a stressful situation much more manageable read more