Next Generation Installed an AC system in 2014.The system has been having many problems and your Tech said there is a KINKED line and the system dose not work properly, thru a little investigation we found the KINK in the Line.....It was in plain SITE 8" from where it goes into the Compressor. And now you want to charge for a new AC system? IS this a self induced problem ???? For your future Gain ???? This Kink was made by adding a Torch to the fitting and heating it so hot it deformed the pipe in 2 places. I am a retired General Contractor 50+ years and I have never seen such POOR work like this before. read more

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They never registered my home AC system with Trane and now I dont have 10year warranty on parts. They never properly fixed the heat pump settings, and instead installed a thermostat that only turns on the 5kw heat strip. That was the last time they stepped foot in my house. Terrible company read more

I have had several encounters with Next Generation Air & Heat, all of them resulting in top notch service with the up-most professionalism. John and his employees have exceeded my expectations by not only installing my new unit, but in servicing and maintaining it as well. Back in June of 2011, I had an issue with my new unit that was covered under warranty. John made sure it was taken care of immediately with little interaction from me. Next Generation Air & Heat has always come through and made sure all my needs were met (even if it meant staying late to do so). I have highly recommended Next Generation Air & Heat to my family, friends and coworkers. John took the time to explain to me what was required, and what was not needed for my new home. At no time did I feel like I was getting a sales pitch. I felt he actually cared about providing me the information and solutions that would best fit my needs. As a first time homeowner of an older house, I have definitely run into some contractor situations that made me uneasy. John went above and beyond to make sure I was comfortable with my decision. Kudos to Next Generation Air & Heat for their ethical straightforwardness and professional ways! read more

Since leaving my last review, I had a chance to speak to the owner John. I explained my dissatisfaction . He researched the issue and called me back with a very satisfactory resolution. I will update once the actual repairs are done. read more

Excellent Service and Professional HVAC Tech. This company was fabulous- we called them, because we had a 30 ft dryer vent that was old and leaking with condensation. Dan the tech came out bid the job and completed it just how he said he would. This is a great company and I will use them in the future as our HVAC company. I highly recommend using these guys. They stand by their quotes!!! Thanks again Dan! read more

John came through for us on short notice after our original air conditioner quit. We decided to replace it with a new unit. John and his team did an excellent job of taking care of us, from letting us know our options to completing a full install of a new air handler and compressor. It is clear that John's first priority is his customers. He took the time to make sure we were pleased with our decisions and his work. He even followed up with us a few days later to make sure everything was ok. Bottom line: Next Generation Air & Heat was very professional, quick, courteous, and overall an excellent value! Highly recommended! read more

We called this company based on the good reviews we have read. Wrong choice, what a disappointment and false advertisement. This is by far one of the worst companies we have encountered. Our AC stopped working on a Saturday night around 8sh PM, we called Next Generation and they came to the "rescue" as promised, what a bunch of BS, without hardly looking at the unit , we were assured that the motor was done and we were in need of a new one. we were provided at that time with an estimate which we thought it was reasonable, in addition to a "priority membership savings plan package Premium package" in which they enrolled us with the promise of a discount and once again , we believed it was very reasonable. What a bunch of crap! we were supposed to have a new motor installed that Monday, which we didn't due to Next Generation not obtaining the model/serial number during their Saturday service visit, and so conveniently for them, it seems they did not have it on stock, not to mention that the "discounted price" have gotten up more than 40%. Monday came and the part of course was out of stock and since they did not verified the model/serial #, the part was not ordered. Tuesday came and with that, we were expecting to have our AC unit working since the motor should have been available by then, however, they came back and trying to removed the old motor, they busted our fan, and guess what? No AC today either since now in addition to the motor,they had to place an order for the new fan they have busted. Next Generation then came back on Thursday, they finally installed the motor, and provided us with their so called "service maintenance" which they once again, assured us everything was ok,however, our AC did not seemed to blow as efficient or cool as before, well, guess what? today, Saturday, our AC stopped blowing cool air again. they came back and wanted us to pay an extra $375 after the $743.00 plus they $20.00 automated monthly payment service "premium package" This company lacks pride in their work, it lacks integrity, they have no regard for the customers. I will recommend you not to get stuck in their spider web. Worst company ever! I DO NOT TRUST THEM AND NEITHER SHOULD YOU. read more

My husband was battling with the AC for the last two days... didn't know if it was shutting off due to HVAC blowing up or the thermostat going bad. He called Vivint about their thermostat, they said to replace the unit (which would have costed quite a bit)... In a panic, he called Next Generation Air and Heat about it - got their service and the person said Keith would be in contact with me soon. Keith called about 5 minutes later (for reference, this was around 10pm) able and willing to help. Over the phone, he walked us through some of the things that could be going wrong, and he made the suggestion to check for a clogged drain line... this wasn't something we've ever had to deal with so we didn't know to look for it, and that sucker was clogged up. He gave us concise instructions on what he would do to fix the problem; We followed the directions and now the AC is working again! Keith was a lifesaver, and was kind enough to give us as the time as needed (I haven't had service with them before so I wasn't a returning customer) . He fixed the situation over the phone, saving us time and money (and a sticky night of sleep)... We'll 100% be returning to these guys, they are the real deal when it comes to knowledgeable and personal service. Would give them 6 stars if possible. read more

**STAY AWAY** This company will overcharge you and rob you blind. They serviced my AC unit which had a blown compressor start capacitor. The technician told me that it was a "special order" kit from Trane that needed to be ordered an put in at a price of $238.00 The next day they came out with a $15 start capacitor that was labeled "Made in China"... Buyer beware... I looked this part up on the internet before filing a complaint. These people are crooks! read more

The are a truly great Air and Heat Company. They are very responsive and have a very friendly and professional staff. John is a terrific person to work with. I would recommend them to anyone needing quality Air and Heat Service Carlton W read more

Can't get them to come out to our house. Called Saturday for a Tuesday appt. Still not here and it is 6 p.m. No Air Conditioning and it's HOT! So am I. read more

I just had Next Generation Air out to inspect my AC system! Very fast and very professional. They were on time and explained everything I needed to know! A+ I know I won't go anywhere else! Plus they even told me about rebates I can get! read more

Very Poor business practices by next generation. On 1 May, Friday, they sent A/C Tech Chris out to diagnose my A/C problem. His first diagnose was copper pipe leading to the A frame losing coolant. He sat up repairer cost and time, was going to repair right then, however. he discovered the leak was really in the A frame condenser. Heb called the warehouse and none available until Friday 3 may. He set up the cost, over $2,000.00, but if I signed up for annual membership plan I could save 20%, cost was $1,649.00 Note the annual maintenance plan cost $279.00 per year. Chris ordered the part and said he would be back Friday with the part and do the repair; He also said he would do all assorts of minor service to the A/C system, drain, clean and chemically treat the drain system among several other task. This was all promised to help convinces me to get the annual maintenance plan. They scheduled the repair between 10 -12 Friday 3 May. Michael and a helper showed up to install the A frame unit, when I asked where Chris was they said he was on another job. I asked them about the other maintenance items Chris said he would preform they said No they would only install the A frame. Called the office , as I was talking to them Michael just got in the truck and drove away. The office said they would have Chris call. Chris called and told him I was not happy with what had transpired, he ask if I wanted to cancel and I said yes. Called A Best Air Conditioning they had a technician and the part at my house in just over an hour. Mike did an excellent job and best of all the cost was over $200.00 less then next generation and no annual maintenance plan. The cost would have been well over $400.00 less then next gen with out there maintenance plan. read more

On 8/26/16, I had an AC/Heat Pump Unit installed by Next Generation Air & Heat, Palm Bay, Florida. After seeing rave reviews on Yelp & Better Business Bureau I decided to hire them. What a mistake. Their workmanship was extremely poor. The workmen (2 of them) left rather quickly showing up at 8:00 am and leaving by 2:00 PM. They did not finish the job completely. The spackel that is spread around the heat pump ducts was not smoothed out, it was lumpy and watery. It ran from the top of the new heat pump system down the sides leaving a mess. Also, they left the garage floor filthy. When I went outside of my home where the AC Unit was installed I found debris, a large brick and plastic caps, all over the ground. The dirt was not neatly put back around the cement riser. The 5 star reviews on this company are misleading and I personally would not recommend them to anyone. read more

I can't say enough about the wonderful experience I had with Next Generation Air & Heat. I was having issues with my cooling units for a year. I had several other companies come out and none of them were able to fix the problem. I finally called Next Generation and they took care of everything. From consultation to completion Next Generation was fantastic and went above and beyond! read more

Excellent Service and very knowledgeable Tech. We will continue to use and we recommend using them.