DO NOT RENT FROM THEM. Pay the extra couple bucks and go with the reputable company! It's not worth the savings. Employees are dishonest and unethical. They will lie, make sure you protect yourself and document everything. I have a small impact vehicle and planned a road trip from Maryland to Florida. We needed to rent an SUV since we just had our first child (Six weeks old). We picked up the vehicle from the Frederick location and the SUV reeked of cigarette smoke. We were told that there are no other SUV's therefore we could not get another vehicle for our trip. We purchased multiple different air fresheners, baking soda and used coffee beans, however the cigarette odor could not be eliminated. It literally made me feel sick as we were driving. I was worried about having the infant in the vehicle. We had to wash all our clothes once we arrived in Florida. Everything that was inside the vehicle smelled like cigarette smoke. I called Nextcar's customer service number and was disappointed to learn that they do not partner with the other locations, therefore I could not exchange the vehicle for another car. During our ten day trip, we had approximately 5 different people inside the vehicle. Everybody commented on the smell as soon as they entered the vehicle. We made it back to Maryland with no issues. I never asked for a discount, only asked for a vehicle that didn't reek of cigarette smoke. I was expecting a "Sorry" however this is when the experience became horrible. As I dropped off the vehicle to the locations manager (His name is either Abu or Adu) showed no empathy nor apologized. Instead, he somehow looked at me with a straight face and told me that the SUV does not smell like cigarette smoke. Mind you, there was no 'hint' of smoke. The vehicle absolutely reeked of cigarette smoke. There is no way he didnt smell this. For him to tell me this was absolutely ridiculous. I call his manager and was told "Ok, the holidays are coming up, you know how management goes, we forget often since were very busy, but call me back after thanksgiving break and I'll see if I can give you a discount." I learned my lesson renting from the local low-budget car rental shop. You get what you pay for. A disgusting vehicle and horrible customer service. read more

The morning that we were supposed to pick up our car rental I got a text saying that they didn't have a car for us! Even though I had reserved it 3 months in advance! Don't ever rent a car from these people. Thrifty rental car at LAX is just as inexpensive and is great! Also NextCar closes at 11:00 pm so you would be out of luck if your flight is delayed. read more

Nightmare experience with this location and the booking with CarRentals.com. Independently verified with Next Car and CarRentals.com that we needed two car seats. We were assured by both it wouldn't be a problem only to show up and be told there were no car seats and they never had any car seats... left our family stranded at 10pm - we were very fortunate that the folks at Enterprise heard our issue and came to our rescue. Customer service was atrocious and still trying to get our refund from NextCar or CarRentals... read more

Just about the worst car rental experience I have had! I won't never go back to this business and I recommend you neither too. Here is what happened: I booked a five-day rental, and when I went to pick up my car in the morning of 8/29/22 around 8:30 am, I was told by the desk that my own car insurance's deductible of $1000--I have Geico--was too high and thus I was required to purchase NextCar's insurance. I was very surprised as this was the first time I was ever told my own insurance was not enough. I told the front desk, well you can't simply tell a customer his/her own insurance is not enough during pick up and this information should be disclosed while a reservation was booked. The front desk told me he doesn't deal with this kind of issues and all that he knows is my deductible was too high and I can't rent their car until I purchased an insurance through them. I then had to call the customer service and the person who picked up the phone told me she was just in charge of taking calls and no one would be able to help until after 10 am. I ended up canceling my reservation and walking ten minutes down the road to Enterprise to rent a car without any problems. Even worse, a few weeks later I found out they still charged my my credit card anyway and hadn't refunded me. When I called the customer service, they blamed me for the cancelation, and still charged me 5% fee for the cancelation. What a waster of time and money! read more

Waited at the airport for 50 minutes in MCO and a shuttle never came to pick us up. Left several messages at Nextcar because no one answered the phone. Finally took a cab to Nextcar and they claimed shuttle service was operating on schedule and basically said we were lying. Had to pay inflated insurance prices even though the website states " No insurance verification required for customers flying in who present a valid round trip airline voucher". Paid for a vehicle that seats 7 with room for 5 large suitcases and received a smelly Toyota Highlander that barely seats 5 with luggage. We were told to sign on the signature pad without being told what we were signing and would receive paperwork "later". After paying almost double what we originally agreed upon from Expedia due to "extra" charges (paid for an extra driver and we didn't have one) we drove away in a stinky, dirty, subpar so called premium vehicle. Contacted Expedia and they believed Nextcar and assumed we missed the shuttle (THERE WASN'T A SHUTTLE FOR OVER 50 MINUTES!). Expedia was no help at all and have lost any future business from us. Horrible company, desk associate was rude, cars are junk. DO NOT USE EITHER COMPANY! read more

This is a bait and switch company. they give you one price online especially through priceline and then when you get there they tell you all these other fees like you have to pay for insurance even if you have your own insurance you have to pay for transponder even though you have your own Sunpass doesn't matter they were very rude they would not allow me to cancel then when you take your car out it's up to you to take pictures of any damage they don't give you any kind of contract that shows the condition of the car when you took it read more

Holy hidden fees! Well I booked my request months in advanced. Christmas Day early, no other car rental place available, except Next Car so couldn't change, they gave me a lot of hidden fees! My quote was around $265 for a week went up to more like $800, with $350 as insurance! Seriously paid a LOT more than I was quoted for, great way to start a Christmas morning, spending over $700 more than anticipated! Do NOT go with Next Car! Oh and the vehicle was 6 months passed it's routine maintenance check, according to the posted sticker. Baby was on board!!! read more

Booked a minivan rental with NextCar (PHL) via Priceline this past Sunday evening. I only needed a 1 day rental. For whatever reason, all rental prices near Philadelpia Airport are sky high this week. The base rental price for the NextCar minivan was $80/day + taxes & fees which was a bargain. Received a phone call last night from a NextCar representative saying they wouldn't have the minivan available until after 3:00PM - I fly in at 9:30AM. I told them a minivan wasn't necessary and would happily accept any vehicle. They said they had no vehicles available to rent. Imagine that! In all my years of traveling and renting cars, I've never known a car rental company not to have some vehicle available for rent. Seems to me that they did not want to honor Priceline's rate of $80/day given that the average price for most rentals is $110+/day + taxes & fees. I do not see this as Priceline's fault although their relationship with NextCar reflects poorly on them. The only positive here is that, at least, NextCar had the courtesy to call to say they wouldn't have a car rather than me discovering that tomorrow morning. read more

I prepaid $176.15 for a 4-day rental through NextCar's website and was hit with over $100 in fees upon arriving at the check-in. The car they gave me was dirty and had bird poop on the hood. Nothing went wrong while driving the car, but the return process was anything but smooth. We drove the car into the garage at the Tampa airport and a worker came right out. He walked up to the windshield, and within seconds, told us that it was cracked. I'd inspected the car before driving it off the lot and they had taken pictures of its condition as well. I asked him to pull up the photos of the car they had taken when it was last returned. The same white mark was on the windshield and could be seen from multiple angles in the pictures they had taken. The worker kept denying this, saying it was a "water spot". The car did not look to be washed when we received it and the white mark was exactly where he pointed out the windshield crack. It seemed as if they were targeting us and l felt taken advantage of. PLEASE STAY AWAY!! Go with a larger more trusted company. Using NextCar is not worth the hassle and other companies end up being cheaper after NextCar tacks on their hidden fees. read more

Rented from here twice. Both times the desk agents were helpful; today the lady was extremely friendly. Car rental companies are all pretty bad so the bar isn't too high, but I'll use them again. read more

Car pickup was uneventful, and that's a good thing. Quick in and out. Car quality was mediocre. Nissan Versa was clean and filled with gas, as expected. Car interior was relatively clean. Car return was speedy. Return agent offered to email receipt. If email option hadn't been there, return would have been slow. read more

Nextcar is an amazing secret rental car company at BWI airport. Use their free VIP Express service (get their app for reserving your car) and you will walk up to the counter, be handed your keys and be on your way with almost no interaction. Staff are great, car was great, great prices, good cars (Apple Play etc). read more

Worst rental car experience ever. Once you get to the counter, they basically double whatever price you are quoted through Travelocity. Additionally, the engine light came on in the rental minivan which cost us a day of our vacation. NextCar expected me to bring my two little kids an hour back to the car rental office to pick up a new car and then drive an hour back to our hotel instead of delivering a different vehicle to us like other rental car companies do. I was on hold for close to two hours. This was the worst rental car experience I have ever had. read more

We rented two vehicles from this company and had a great experience. The only con was waiting in line at airport to get them.

I was charge again for rental 30 days later.......fraud....it is ashame because the employees at the Fort Lauderdale location where really pleasant. read more

This place offers good rental cars at a low price, until you are there picking up the car. Then they insist you get their insurance, pay their daily toll allowance, etc. What we were told at booking would be about $400 for ended up being almost $900 when the car was picked up.. Avoid this place and their hidden fees. In addition, the location is far from the airport and requires a shuttle to get there. Then there is only one person working the desk. It took us an extra hour just to get the car. Stick with Avis, Hertz, Budget, etc. read more

The worst place in whole world! The 'supervisor' was so rude, he told me one story on the phone, I paid 30$ uber to come to this location, and when I came he was giving me hard time for about 2 hours, by that time I was already late. Later on, one lady was about to assist me, and he saw that and started acting like he is some big boss or what so ever, and said to me you know what, suddenly I don't have any car for you.. and when I asked for his name he refused to give it to me and started laughing to me.. and I heard lady who was in line in front of me, she was late 45 min to return the car, and the fee for that is 5$, they charged her 100$ and didn't want to refund it to her. read more

I saw all the bad reviews here after I booked my car, because I procrastinated and my usual go-to rentals have been booked up (like National or Enterprise). I was almost going to cancel the reservation but decided to chance it anyway. The manager was prompt and courteous, although she was shouting at someone for not doing their job in the back office. The car was very average--it was clean but had over 20k miles, and the car was of the basic trim. I guess this was fine for the price. The return was fine--I cut it pretty close but the return was on time, and there was no drama. I do find the security deposit somewhat odd. The biggest complaint of my trip is that the rental car facility is so far away from the airport--of course, not something the rental car companies could control. read more

The staff at the BWI location are awesome. Pam Jackson is a SAINT. But if you have an issue with your car and have to speak with the supervisor James, all you will get is attitude and zero help. In fact, instead of helping us out he went out of his way to make it worse. He's the absolute worst. I hope for the rest of his life, whenever he buys shoes he can't find his size. He has to buy a size too small. I hope the bunions were worth you being an ahole James. read more

Never Rent Here!!!! You will regret it. Customer Service the WORST!!!! Pricing high! Not worth it!!! Added additional payments to my bill, I called they started a investigation, and never returned my calls!!! They are the worst company I have ever rented from. Will never do business with this company and anyone I know, I will never recommend this company!!! Crooks!!! Scams!!! read more

Great service, good prices at BWI. I've rented from them regularly for several months. They get you in and out efficiently and fast and if there is a problem they are happy to resolve it which is the mark of a good company. I especially want to single out their manager Pam Jackson who is exceptional at customer service. She has definitely made me a loyal and regular customer. read more

I would give 0 stars if I could. The older female manager (I think her name is Pam) is the most racist, rudest person I have EVER encountered. DO NOT rent from here. They will also cancel your reservations without notice or reason, and charge you ridiculous fees. So unprofessional. read more

NEXTCar rental in Orlando is a ripoff. Booked through online Hopper app. Prepaid for 4 days of insurance and Nextcar refused to accept the policy. Had to pay for another insurance policy directly thru them. Car had 42,000 miles on it. Tire pressure was low. Waited at MCO for 45 minutes to be picked up. Nobody answers the phone. 3 other parties had the same issues while I was checking in. Never again. read more

Horrible bait and switch! I called 3 times to make sure our private insurance would take care of the rental and all THREE times I was told yes, no problem just bring in a copy. So we did and then they told us NOPE! It DOUBLED the cost of our rental. They are out in a horrible area and the guys asked if I wanted to cancel with my wife and two little kids in the middle of the slums! Reporting them next to the BBB and then calling Priceline to tell them I want a refund and then I am going to rank Priceline 1 out of 5 stars for letting this RIPOFF company to do this to ppl. HORRIBLE! The other horrible thing was, we were in the office with two other customer and they screwed them over too! WOW! read more

The car smelled like smoke but I didn't notice until 30-45 minutes into my drive and by the time I called Nextcar to exchange it I was told the closest location was where I picked up the rental since Nextcar is only located in MD. I had to stop at a store and buy an air freshener and a towel to sit on so the smell didn't get on my clothes. I ended up being in the car for about 7 hours and had to drive with the windows down and the heat on high in order to tolerate the smell. The smell of smoke got worse the longer I had the car. The hubcaps were painted black and chipping badly. There was dog or cat hair on the floor in the back of the car. The car did not shift properly when going downhill. read more

Let my saying there was a issue at first with charges when I returned the vehicle..I went through a legthy process of going back and forth with their customer service..I found one employee who runs there Facebook named Jason, who handled the matter with respect intelligence professionalism and great communication ..Overall if you ever have any problems contact him.. read more

The absolute worst customer service I have ever received !! If your into being treated wrong by a business you choose to spend your money with ask for PAM !! She will be sure to treat u like trash! I will say that after a month and having to go thru somebody in corporate I was finally refunded my money ! read more

Never rent from NextCar, worst experience ever!!! Charged additional fees that shouldn't have been allowed and charged for two extra hours when I brought my car back early!!!! They told me there was "an issue with their system" and they had to adjust the fees. No receipt when I left the rental car agency they said they would email it. "Time Special Adjustment" fee added to my bill, when I questioned it they said its only for if you use a booking company and I told them I called NextCar directly on phone to make reservation that it needs to be credited back to me and they refused. Fees and taxes were almost double rental cost, they told me I agreed to it all by making reservation. DO NOT RENT FROM NEXTCAR! Its a scam. read more

Their business plan is to scam you on the price and when you get there they literally tell you nothing you have is good and you have to pay 3 time the price or more or you do not get a car . They are full of shit. I pre paid for a rental $260 and when I got there they wanted $675 more. I travel monthly and rent a car monthly my paperwork is all in order Nextcar is just a scam no more, no less. Well I did not let them scam me so I was stranded at the airport along with 2 other people who would not get ripped off by them . DO NOT RENT FROM NEXTCAR ! YOU WILL GET SCREWED . They will probably be out of business before to long read more

Awful. Very slow service. Worst of all if you don't provide something called a declaration of insurance certificate when you pick up the car they add 50 dollars per day to your rental. It is clearly part of the model to sneak this charge in NEVER EVER use this company. I have never seen an insurance upcharge like this read more

THIEVES! The girl from the counter gave us a quote for $ 400, supposedly there was a guarantee deposit of $ 500 plus $ 290. They charged us $ 1200 for a car that had to cost $ 400. They don't want to return the money because we didn't claim before. (3 weeks have passed since the rental) read more

STAY AWAY from this company!! Bad service, hidden FEE!! We end up renting from Dollar at MCO, they have onsite car. Services is excellent, no hassle to check in and out. read more

The rental location is in the last spot by BWI airport. If you are meeting someone returning a car, don't pull into the rental return area. Take the next ( ha pun not intended) exit and wait in the pickup/drop off area. Security is great here. read more

Would not rent my husband a car despite having a rental agreement, saying since my name was on the credit card, I had to be the driver -- his name was on the reservation. ALSO refused to return our pre-paid rental fee ($700). Nope -- that's called FRAUD. read more

First off before receiving my vehicle it was not cleaned or inspected. After returning my vehicle I dropped the keys off and about an hour later I was called and asked where the keys were... they lost them... after receiving an email saying I would not get my deposit back I called and spoke with Pam Jackson and she was rude and dismissive and called me a bitch when I called to inquire why they were taking my deposit for the condition of the car when it was already in that condition. After she hung up on me because I asked for her supervisors name I called back and asked for her name and she told me that I have too much time on my hands and I was wasting her time. read more

WORST experience ever! To my surprise, besides the bad service, a rude attendent and a long time of waiting, the price charged was different from what I booked. They say it has mandatory insurance requirements, the opposite of what is written on the Orbitz website. I requested also for navigational system (which could be unavailable) and they charged me for a GPS that got lost all the time and didnt worked out properly! Despite all the facts, to get worse, the deposit amount has not been refunded to my credit card yet. read more

Worst experience ever!!!!!! Took over half hour to get anyone to pick us up. No one would answer the phone. Every time I tried to get a human, I got hung up on. Never said receive a human. Finally got to the office to get a car and they say we have to pay $15 per day for tolls. THEN told me I owe ANOTHER $50 for taxes!!! Run! Do NOT use these people!!! read more

I should have read the reviews 1st! Terrible 1st experience. I scheduled my pick up at 11pm. Once I arrived they needed to call and confirm my insurance. Yes, the office is closed its 11pm. That information was not communicated in any correspondence to me. The young lady at the counter said I should have visited the website...ummmm No! I've rented from 2 other places there around the same time (one last night) and did not need to show proof. Yes, I have full coverage just please communicate with your customers if they need to provide info.. Oh and if they cant confirm then you will need to have 2 bills on you. What the what?? Who carries bills around. Poor poor customer service! Worked out fine I used another place right around the corner. I will not return to nextcar...you get what you (think) ur gonna pay for!!! read more

DO NOT BE FOOLED. $$$ might seem great, but you'll be scammed on gas. Topped off right outside rental car return. Was charged extra on emailed final receipt for gas. Not much can be done once you leave the facility. No one answers the phone on location to mitigate issues. Pam was cool tho. Good luck. read more

I chose this company because they had the cheapest rates. It's a no-frills company, but all I wanted was to rent a car. I didn't need a lot of extra frills. I like that I was not lectured about why I should get the insurance. I told them my insurance company said I didn't need extra insurance, and NextCar accepted that and moved on. As with all car rentals there is a lot to read and sign and initial. The counter help was pleasant and had me quickly in a car. read more