We had rented a car in Baltimore the pick up process was fine we go the car all good. Day of return however we had a hard time locating a gas station near by and due to heavy traffic we were running late for our flight and had to turn the car back in with 4gals less of gas. I expected a fee and more expensive fuel cost than at the pump. However reading the contract they emailed me after the fact they charged the 7$ fee and then charged for 21gals of gas at a higher rate than what was on the contract. Sent an email complaint, and I plan on calling a complaint when customer service opens up but this is horrible buisness practice. If the contract says I would have to pay an estimated refuling fee based on fuel cost of 4.75$ per gallon plus a 7$ refuling fee that is what I expect to pay. I will never use this service again. read more

I would give a zero, but since you can't I will go for 1. Never have I seen a business so bad at its business it has to make rules so they make money. Very shady, how can you make a 2 hour window to pick up your car after your time when planes cancel all the time. Or at least put it in big letters when you purchase the rental. I'm sure it's in very fine print but I haven't seen it. Horrible business do not use!!! read more

I had the worst customer service of my entire life with NextCar. I inform them about my flight being delayed and tell them I will pick up when I make it to Fort Lauderdale the same night or tomorrow if they are already closed. They don't keep the car for me in spite of being already paid and they did not give me another car. Worst : they don't reimburse me. Run ! Don't use them ! read more

If I could give them 0 stars I would. BUYER BEWARE!! They're BWI location is a scam. They will charge you a lot of unnecessary fees and when you try to get them back they will hang up on you. I called they're BWI location and the so called owner Pam Jackson got nasty with me on the phone and refused to help. When calling the corporate office it was stated that they can't do anything because she owns the location. There are plenty of other locations at BWI to rent from, trust when I say that you dont want to rent from here. read more

Horrible, don't rent here, you get charges up the you know what, the car I rented had no radio, full of scratches and dirty. I left Aguadilla, PR on 9/10/22 and I still yet to received my refund. STAY AWAY FROM THIS PLACE......And what a hassle over insurance I used mine and had to get them the whole policy they did not accept my card, really, WTF, never ever ever ever will I rent from here. read more

I went for my first ever vacation with my wife in Tampa. Everything went well except for this company that i rented a car from. I was charged same day and had $150 with held as a deposit. Only to wake up this morning i am having an overdraft from my bank because this company charged me again. Meaning i was charged twice and my deposit has not been returned. Be very careful going in for things which seem cheap. Had i known i would have gone to enterprise as usual. Not someone new with little experience on keeping customers. read more

I rented through expedia last minute and should've read the reviews before renting. My flight arrived a little early but that didn't help because i waited for the shuttle over one hour. I called their office 3x and no pick up. When we finally arrived to their office it was more waiting because the sales agent was in the bathroom a while. He has the audacity to tell me he has to charge me for a late pickup when it was his shuttles fault which i disputed. I was charged for so many things I'd never been charged at real rentals. I only rented last minute due to a family emergency which was resolved and was able to return the car early but they wouldn't refund ONE day, yes i missed the small print something real companies do allow. However they should've refunded insurance & extra driver for the extra day because that wasnt in the small print which i will dispute. Renters beware. read more

Worst car rental experience. My flight had 1.5 hour delay, and by the time the shuttle picked me up and got there it was almost 2 hours late and they said they're sold out Sorry!! I had already paid for this reservation thru Expedia but they were not helpful at all. Never again! read more

Do NOT rent from this company. Low prices are too good to be true. We were delayed by 3 hours due to winter storm. Counter closed while we were in the air. Absolutely no way to reach a person, voice message, email - nothing. Next day called them as soon as they opened and of course - all sold out of cars. Rep was rude, worst experience ever. Booked through priceline who were just as useless. Horrible, stressful experience. Read the reviews. Save yourself time, money and headache and avoid NextCar. read more

They are awful! My flight was delayed and before I got on the flight I called the rental desk directly told them my flight number and that it was delayed but I was still planning to come get the car as soon as I landed in four hours and I had paid for the rental upfront so basically I thought I would be fine but they told me too bad they dont hold any cars for more than an hour after the reservation even if you paid for it AND called about it. So when I arrived at the rental desk four hours later they conventiently only had the most expensive car they had for rent and it was going to cost me $759 to rent when I initially had paid $157 for the week... I walked out... and the rental rep was rude belligerent and a scam artist read more

This place is an absolute rip off! We reserved online for a pick up at 11:30 we show up and WE had to pay extra because THEY don't have the car available we paid for in advance to reserve. How is this our fault? Her only solution was to pay extra per day or sit there and wait until the small car came in, in a few hours. In my opinion if the car is unavailable it should tell you online not take your money and then tell you all though you reserved for 11:30 you can't have it until around 1. When we tried to cancel guess what they keep all the money you used to reserve all though it was their fault so I was forced to pay for the upgrade. She even admitted to doing that to the customers before us all though they had a reservation they had to pay more for a car they reserved because they did not have it in stock. Rent elsewhere seriously. read more

Very dishonest. We will never book from them again. We were hit with all kinds of hidden fees. They would not accept our European credit card that we had used when making the initial payment. We had to use a debit card, and were charged $40 for using the debit card and because it was a debit card we had to pay a higher fee for the car rental than they had agreed to, and get a smaller car. Even though our travel insurance covered car rental insurance, they would not accept that either. We felt we had no choice -- we could have returned to the airport on the long shuttle ride and tried to book with another company. This would have taken us hours more and certainly be expensive. We were trapped. We had no choice but to be robbed by this horrible company. It took about 2 hours for us to get our car. We paid OVER DOUBLE what we had expected to pay, and got a smaller car. It put a big NEGATIVE spin on our vacation. Do yourself a big favor and stay away from this company! read more

It takes hours to get a car here, don't choose this one there's so many other car rental companies here choose another one like enterprise or Avis or something and you won't have to stand here for hours. I'm stuck here because I did a reservation for work but if I could I'd totally go to one of the other ones read more

DO NOT rent from this company. Booked through Priceline, site says no extra fees...pay one price on arrival. We were told we needed to give a $1000 deposit for a one day $130 rental. When we asked the man behind the counter why the extra fee when Priceline did not disclose additional deposit fees like other rental companies typically state upon booking, the staff member got instantly combative. Walked out and Priceline refunded the deposit! read more

This is by far the worst car rental place I've ever been to. I would give it no stars if I could. I have my own car insurance that is over the state's minimum requirements, but NextCar requires you to purchase their insurance at a inflated price if you don't have at least a $300k insurance policy. I called my insurance and they disagreed with NextCars policy. NextCar also didn't mention this requirement anywhere prior to booking the reservation. When I got to the place to start my reservation as I pulled up on their lot in their shuttle from the airport, all the cars on their lot looked run down. Like cars you would find on a janky car lot for bad credit buyers. I didn't even see a SUV like the one I reserved online. Bottom line - don't use this car rental. Two other people walked in after me and encountered the same issue I did. All three of us left with no car and took the shuttle back to the airport to get a rental from the airport instead. read more

DO NOT RENT FROM THIS COMPANY. This company are con artist and thieves. Rented a car from them last month it was suppose to be $336.xx plus the $200 deposit that they had to return. They charged my credit card $836.xx that is $500 they're trying to steal from me. I filed a complaint with local PR consumer affairs to get my money back. The receipt of theirs actually charged me a tax for air and tires, THIS NOT A JOKE I HAVE TJE RECEIPT TO PROVE IT. I should've read the reviews from Trustpilot, Consumer Affairs and Yelp before renting. The rating for this company everywhere is horrible I've never seen a company with so many complaints. Why is this company still being allowed to operate is beyond me. Take an Uber instead of renting from this company it's cheaper and honest. read more

I call this a scammer car rental. I've rented cars from many places and this one takes the cake as the worst. I came prepared with my declaration page of my insurance only to find out in the tiniest print they only except 5 insurances in the United States regardless of my full coverage for rental cars. They wanted to charge me $40 dollars a day just for insurance on top of my rental price and extra charges for sunpass which I own my own. Needless to say they weren't ripping me off. I called an Uber to pick me up. I checked into my hotel and went to Fox car rental in the morning. read more

Don't know about all the negative reviews but our experience was great. Everything went smoothly and seamless. PAM from the BWI location was great, courteous, respectful and professional. Booked for an economy car and got a new Camry in great shape. Drop off couldn't be any smoother (PAM again). Again, fast, efficient, no hassles. Will definitely use again! read more

This company in Fort Lauderdale does not have a shuttle from the cruise line so it cost us $70 to get there. Then we waited in line for an hour and a half to get the car. Then we waited outside for another half hour for them to get the car. Also I had 2 young kids with. There were only 3 chairs in the place and no bathrooms, just a super long line of people and three workers, only 2 were taking customers. So 2 hours in the sun with two kids waiting for our car we had already booked. Dangerous step coming in to building and the area was in rough shape. We didn't have a copy of our insurance so we were forced to pay more to add two types of insurance. We were also talked into $18 per day for tolls, just in case (or you were fined). Drop off started after we had to be at the airport so we again had to pay for transportation. By then they were the same price as those in the airport. They oddly had multiple addresses listed for return and one took us to a yellow house including the address the lady we called from Next gave us (who didn't speak enflush well). There will be NO NEXT time for us at NEXT car rental (which also has like 7 other names)! read more

This company is the absolutely the worst rental company i have ever used! I booked to pick the car up at 10:30 my flight didn't arrive until 2:30. I called the main company number 24 hrs before pick to tell them and there wasn't an issue. I received the notice the day of rental to tell the local rental agent in Sanford what time i wound arrive and my flight number. Then I called the local agent to tell them i wouldn't be picking the car until 2:30 not 10:30, I got the most rude woman telling me my reservation wouldn't be honored. I called for a pick up at the airport this driver showed as we drove out of the airport I asked where so i return the car and he showed me a parking lot and said i'd be leaving it there. He drove us 15- 20 mins. to a strip mall office to rent a car. I had paid $158 and owed another $100 on a four day rental. Upon arrival to rent he said of well you missed your rental time and he'd try to get me my monies back but in the mean time if i wanted a car he'd rent me one for $200, at this point it was late in the day 20 mins from the airport what was i going to do. He rented me a junk car and away we went. I received the usual return notice to confirm, i called this rental agent his name is Jimmy he told me my options. My flight was to leave at 7:30 and here were my options 1. take the car to the parking area near the airport leave the key in the car and get charged $50 for them to come get it. option 2. bring the cat to the strip mall location and call an uber. oh sure take a chance to get an uber at 5-5:30 in the morning. So we did option 1. this is the worst company DON'T RENT A CAR FROM NEXTCAR!!!!!!!!!!!!! read more

Stay away from this company at all cost they overcharge me $780.84 on just three days car rental

We booked our rental car on Priceline with NextCar in Los Angeles. Priceline had a list of expected fees that were anticipated to be added to the rental by NextCar. We received multiple instructions on how to pick up our car. Each were different. We had to ride a shuttle to a parking lot and then catch another shuttle to the rental car office. The office associates were difficult to understand due to thick accents. We had arrived a few hours early and were charged $52 to pick up the car early. The office staff moved the pick up time to earlier on the return date without discussing it with us which lead to extra stress and frustration. When we arrived home we saw charges on our credit card which were difficult to understand and we sought help from customer support. Our questions were not answered. We were left to figure out the receipt on our own. The fees were $50 more than what Priceline has listed for expected fees. The car functioned as expected however it had several scratches, needed new windshield wipers, and there was something white on one of the seats. read more

I had a great experience with Nextcar BWI from start to finish! They were fast and Efficient. Everyone was friendly, polite and professional. I will be renting a car from them in the future. Highly recommend. read more

THEY STOLE MY $89 FOR NO REASON AS REGULAR THIEVES!!! I didn't even get a chance to rent throw this company because they do not accept international drivers license while everyone else does. I just went there because their cars were cheaper. I have prepaid my reservation on carrentals.com and there was a note that the cancellation is free within 24 hours. I got to their office, talked to lady PRINCESS and she told me that she can not give me a car because she has never seen an international license before. I didn't have time to argue and told her then I'll leave but I need my money for reservation back. She assured me that I will get them all back ASAP. It's been 10 days, no refund, 100 calls to their and carrental support and everyone keeps sending me to another company to get my money back for the car I didn't even rent! read more

Let me tell you ... I looked them up online and seen that they had the lowest rates in Fort Lauderdale. I decided to book with them, since it was a short trip for my husband and I. Anyways ... when we landed. We followed directions to take the shuttle to the rental facility and wait at stop 7. We waited for quite awhile. The security asked us who are we waiting for ... I said NextCar. He said "who the hell is that??" Anyways, while we were waiting ... my husband and I were calling them. They finally answered. Of course ... they don't speak English! So the guy tells us "the driver waiting for you at Southwest" ... and we said "but your direction said to wait at stop 7." He said "no no, your driver waiting for you. You need to cross and go to southwest." Security said ... "no!! No that's very dangerous. You have to go downstairs, and come up that way." Anyways, long story short. Dude was never there. He pulls up 10 minutes later in a car that was sooooo shaky. Then he told me "wait. I wait for more people." I asked where are you going to fit them?? It wasn't like he had a whole bus. He picked us up in a Versa. So he knew I was annoyed. We finally left. I asked where is this rental office? He said "at the airport." Didn't help. We finally get to the rental agency. He was trying to click a button to open the trunk, and had a really hard time. I offered him some help. He told me to hold his WATER BOTTLE. Okay!! Like legit shoved it in my hands. I told him why didn't he just push the button in the remote .. he finally did. Once inside, they gave me a hard time about my personal car insurance. When I called to ask questions prior to booking, they told me it was fine and I can use it. And they LEGIT handed me the keys to THAT CAR!! I said hell no!!! That car is shaking like it has a fever! I'm not driving that!! Customers started calling and our driver told them the same thing ... "driver is waiting for you at southwest! You need to cross the street!! He's waiting right now." Anyways ... long story short. I wouldn't rent from them again. read more

Me and my boyfriend rented a car from here from Miguel, and it was only supposed to be $155.22 for 13 days. We did add on an extra driver and the unlimited tolls which were to only be about $180-$200 more added to our final bill. Needless to When we returned the car our bill was somehow $704.02! They had all these extra fees and charges one being roadside assistance which were never even discussed with us added to our final bill! Beware of this place. They will take full advantage of you with numerous hidden fees and lie to you. Do not rent a car from this place because you will be taken advantage of. read more

Please read this to be spared disappointment and wasted time dealing with inept employees and unavailable cars. I booked a car via Expedia a week prior to my arrival. I confirmed twice on the phone and everything was all set. Upon arrival to MCO airport, they informed they did not have the car I reserved and confirmed (a compact car). In fact, they only had one mini-van available, which I did not reserve and did not want to drive as I have never driven a large car and do not feel comfortable doing such on high ways, etc. When I said this to the employee, Joe, he did not give me any apology or resolution he just said welp that is what we have. I said okay I would like to cancel then and he said okay and hung up..... Obviously, I called back even more infuriated because what customer service rep hangs up on a customer? I asked Joe why he would hang up when he did not have any of my information and he said I have your name "Michelle". My name is Sara.... I told him such and he said okay, I will cancel with no charge. I said obviously you didn't have the car I reserved and confirmed twice ready and offered no help or resolution. Then he hung up AGAIN. So now I have to call back a THIRD TIME and I'm offended at this point. Your company made a mistake and I am the burden for calling to try to fix it? I understand it was 6AM and Joe obviously did not want to be there..but I didn't want to be stuck at the airport either. I asked him to email me a copy of the cancellation receipt as I had an rental insurance charge on my card and wanted to make sure they would give me a refund (which I am still refuting five days later). He said he doesn't have my email on file. This was not true, as I had three confirmation emails from Nextcar and am still receiving their email promos. He didn't ask for my email to send me the cancellation confirmation he just said he couldn't. At this point, I realized I was getting no where with this person. I ended up renting a car with EZ/Advantage. Lovely, helpful people, reasonable price, new car - I highly recommend them or literally any other company besides NextCar. read more

WARNING: THIS IS A SCAM. DO NOT RENT A CAR HERE. STAY AWAY FROM THEM. Had a horrible start to our vacation. We went to their Fort Lauderdale location, the staff there were rude, incompetent and scammed us. We had to wait in line for 3 hours just to find out that our fully pre-paid reservation was cancelled as their "system" cancels it after one hour of scheduled pick-up time. We were there 30 minutes before pick-up time and yet it cancelled. At that point, if there is no car available they will simply say it's cancelled. There were 3-4 families who had left in front of us cursing at them as there were no 7 seaters available. Since we booked a sedan, we got one. However, they have these elaborate insurance requirements which is utterly foolish and not clear without which you have to put down a security deposit which they don't mention when you book. I haven't seen such requirements for any other car rental company I used. Anyway, after checking my insurance the person said my insurance was good and I had to put a security deposit of 450$ as opposed to the 2500$ that everyone else were being asked to put. However, after verbally telling me the amount, he made me sign on the electronic pad. After having a really late lunch due to their delay and driving for a bit, when I looked at the agreement, they had taken away 2500$ as security deposit although he said my insurance was "meeting the requirements". Some people left cursing at them, I was feeling sorry for them as they were simply "doing their job" but seeing how they scammed us and few other families (whom we checked with during drop-off) feel like they deserve it. My brother rented another sedan which was at least 10 years old and smelling bad. He was asked to buy additional insurance if he did not want to put 2500$ deposit. The staff told him the overall cost would be 531$ including insurance. However, they charged him 850$ as 531$ was just for insurance. This company is nothing but a SCAM!! read more

I have rented from NextCar BWI almost every month for the last year. Before renting, I looked at the negative reviews because that's what we do as human beings. We try to find the worse so we can justify when something goes wrong. The majority of these reviews seem to be people who are unhappy with the rental process. But that's because you rented from a third party. It's the same if you rented a hotel room from Priceline or Expedia and got there and they gave you a one bed when you asked for two. When you rent from third parties, they don't tell you that there's extra fees or you might not get the room or car you wanted. That's not the company's fault. So your reviews should be with third parties. There's a couple negative reviews on here that rentals were not even booked at the BWI location. So why is it on here? Anyway, my first encounter a year ago was with the manager. He was very nice, explained everything to me and it was a good experience. My second time, I was flying in with three tired kids and just needed to get my car, and Pam one of the managers there was so understanding. She made the process easy, quick and even offered my kids chocolates. Pam is really an amazing person. I work in the aviation industry and I've told everyone about the service at NextCar BWI. It's simple : you're out of state they hold $150 In state it's $350 I believe. Debit cards they have a different process. They don't accept cash or prepaid cards. These are things you won't find out form third parties. Tip : call them directly or book through their online website. Trying to save a few dollars on Priceline or Expedia is not worth it. There will always be additional fees. The reason you don't get back all of your security could be many reasons. You didn't fill the tank up. You went through tolls. You were smoking in your car and tried to use the cheap spray to get rid of the smoke. You tried to get the easy way out and thought that if the gas gauge was on the full line that they would think you filled it up when you really didn't. Many reasons. But I have always gotten my security deposit back. I have waited there many times and seen the interaction between staff and customers and never once had a bad experience with this company and Pam. read more

rented a car in January 2024....cost way more than quoted and now this month saw a reoccurring charge on my card out of the blue....BEWARE!!!! read more

Horrible horrible service! The staff don't speak English. They require insurance at front and $200 deposit. We had to took UBER back to the Airport because was only one person at the office. NEVER AGAIN! read more

I returned the car after speaking with the manager about this flat tire, and fixing it. I never received a receipt, or an email confirmation. I ended up being charged for a tire and a rim for a car with NO DAMAGE!!!! $300 for a Kia Rio? The original statement originally said $300 for a tire (I had to call corporate 2 weeks later to get after filing a dispute with carrentals.com and them refusing to work with them). The only reason they knew about the tire being low was because I called the manager prior to returning. He obviously notated my account. He probably seen this review. He should be fired. I payed double the price to rent with Alamo but with no headaches. Listen to the reviews. Any positive ones must be from the staff. I hope they go out of business and he gets fired. read more

Booked the car for 1 week and returned it after one week. Company charged me for two weeks which is ridiculous (extra $366). Been trying to be at them to refund me multiple times even after they acknowledge they messed up but I am always told they need manager approval and that the manager is not present and will give me a call the following day. Never have received that follow up call from them after each contact. Stay away from them with a 10 foot pole. Will never ever book with them again. read more

Dont Rent from Next Car Rental. I was given a car with damages to the passenger side, when ask for another car, no cars when available. the counter agent at BWI airport Next Car Rental was horrible, did not document the damages, and have me go back and fort to wait 2 1/2 hours for the lot attendant to inspect the car. Then weeks later I got charged for the time in my bill. Even worst is the customer service, I kept photos of the counter agent and parking lot agent with the damage car. My original rental was $62 plus a car seat $10. Next Car Rental did not accept my prepaid insura ce and I had to paid $39 at the counter. Then weeks late I got an additional charge of $325. Note this for a rental for only 1 day. Trying to resolve this was like talking to "ROCKS" that's the type of customer service Next Car Rental has. No refund just a life lesson learned to never use Next Car Rental. Horrible beyond words read more

NextCar - Car Rental Near Me - Hanover, Maryland

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I used Orbitz to rent a car in Tampa. I just needed four wheels and a seat. so, price was everything. I get a message from NEXTCAR about 5 minutes before my plane lands that I will need a copy of my regular car insurance. Needless to say, that is at home in the glovebox where most people keep it. I did use AMEX to rent and that would cover any auto insurance anyway, but the agent declines. They then want to sell you their private insurance. A 35 minute attempt to call my insurance company and finally get a copy emailed to their agent worked. Then my 6 day stay was extended. They wanted to charge nearly double for extended days. Most other companies switch you to a weekly rate (cheaper). So, I specifically took the car back to Tampa and traded to a NATIONAL rental and was nearly half the price. Nextcar's tack on fees were over 2x the fees tacked on by NATIONAL also. So, BEWARE, BEWARE, BEWARE. They will never see another cent from me. Use one of the big companies like National, Avis, Hertz, etc. read more

Crooked! That's all I can say. I booked a one-week rental thru NextCar (aka OneSwitch) at the Miami Airport thru Priceline.com. Priceline reported NextCar as being onsite at the airport. Not true! though they were perhaps a 5-10 shuttle ride from the airport. When we expressed our displeasure at that misinformation and that we were concerned about getting to our flight timely upon our return, we were told that we would be driven in our rental car to the airline departure terminal. Not true! We had to wait for their shuttle, which dropped us off at the onsite rental car return, from which we had to make the long walk to the departures area. Next, we were offered a transponder with which to navigate toll roads at a rate of $17.99 a day. We declined and opted to avoid toll roads instead. Later we found that most rental car agencies charge $4-5 a day for such a transponder. Last but not least, we declined NextCar's daily insurance, as we are well covered. (NextCar even required that we provide proof of insurance, which we did.) What we missed though -- I guess -- is that NextCar's contract has a clause that says that in lieu of the daily insurance rate, we would be charged $5.99 for a "Claim Management Insurance Fee". Pretty slick, eh! ... well, all I can say is, if you want to add to your life experience a real adventure in frustration and fury, rent a car from NextCar, or One Switch, or whatever they call themselves. You won't be disappointed! read more

NextCar - NextCar (OneSwitch) waiting area - Car Rental Near Me - Hanover, Maryland

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My husband rented from them at LAX and said the car and service were top-notch. Very efficient check-in and checkout process. Just make sure to read the fine print and have a copy of your car insurance policy (1st and 2nd pages) ready to upload at check-in. Deposit was a little slow in being credited back but eventually turned up. read more

DO NOT RENT FROM THEM. Pay the extra couple bucks and go with the reputable company! It's not worth the savings. Employees are dishonest and unethical. They will lie, make sure you protect yourself and document everything. I have a small impact vehicle and planned a road trip from Maryland to Florida. We needed to rent an SUV since we just had our first child (Six weeks old). We picked up the vehicle from the Frederick location and the SUV reeked of cigarette smoke. We were told that there are no other SUV's therefore we could not get another vehicle for our trip. We purchased multiple different air fresheners, baking soda and used coffee beans, however the cigarette odor could not be eliminated. It literally made me feel sick as we were driving. I was worried about having the infant in the vehicle. We had to wash all our clothes once we arrived in Florida. Everything that was inside the vehicle smelled like cigarette smoke. I called Nextcar's customer service number and was disappointed to learn that they do not partner with the other locations, therefore I could not exchange the vehicle for another car. During our ten day trip, we had approximately 5 different people inside the vehicle. Everybody commented on the smell as soon as they entered the vehicle. We made it back to Maryland with no issues. I never asked for a discount, only asked for a vehicle that didn't reek of cigarette smoke. I was expecting a "Sorry" however this is when the experience became horrible. As I dropped off the vehicle to the locations manager (His name is either Abu or Adu) showed no empathy nor apologized. Instead, he somehow looked at me with a straight face and told me that the SUV does not smell like cigarette smoke. Mind you, there was no 'hint' of smoke. The vehicle absolutely reeked of cigarette smoke. There is no way he didnt smell this. For him to tell me this was absolutely ridiculous. I call his manager and was told "Ok, the holidays are coming up, you know how management goes, we forget often since were very busy, but call me back after thanksgiving break and I'll see if I can give you a discount." I learned my lesson renting from the local low-budget car rental shop. You get what you pay for. A disgusting vehicle and horrible customer service. read more

the worst experienced ever. at first when booking they give you very cheap rates. once you get there and wait over k d hour for your turn they over charge you claiming your insurance doesn't have enough coverage. After over one hour wait they take pictures of the car inside out and that's another 39 minutes. At the return they make you wait another hour and a half so they can take another 1000 pictures of the car and I missed 2 shuttles to the airport and had to Uber in order not to miss my flight (I got to car drop off 3 1//2 hours prior to my flight) after the very slow and not experience attendant let me go . While there I met a lot of very unhappy customers with similar experiences if not worse. never again read more

NextCar Ft Lauderdale (FLL) didn't accept our VISA credit card rental insurance which every other rental company we've used have done. And our car insurance company (American National / ANPAC) was not on the list of accepted companies so we had to pay $12/day in "admin" fee. I'm sure they've covered themselves in the fine print, but these days when credit card rental insurance is universally accepted, having separate rules comes across as a scam to hook customers with low rates and then upcharge at the counter when people have no other choice. We luckily had access to our car insurance policy on the phone, but other customers who were there at the same time did not and consequently were stuck or had to pay exorbitant insurance ($60/day). We'll never use this company again. read more