NH Ross charged me $983 for labor only in replacing my kitchen faucet. It wasn't a complicated job, and I would have done it myself if I had a small saw to cut the old faucet. I have repeatedly called Neil, the president and he will not call me back. The only reason I used NH Ross was because they were highly recommended by my previous condo president. I guess she hadn't used them in a while and was furious to hear of what they charged me. I was extremely distracted that day, interviewing someone when the plumber was here which is probably why I just wrote the check. I thought it was a lot, but they were highly recommended, and the plumber told me that was what it cost. I looked online and saw quotes of $150 to a high of $412 for labor charges in replacing a faucet. So, they charged me nearly 240% over the highest quote I saw in my zip code. Please DO NOT USE NH ROSs. They are thieves and rip-offs! read more

First when Harris came he couldn't finish the job because the PVC glue had frozen in the truck. Was it his FIRST day??? I gets cold every winter!! Harris installed a shower pan. He cut the Sheetrock too short on the sides and the drain cover just sits on top of the pipe!! Bob keeps telling me that that's the way drains are made now but I just had another one installed in another bathroom and it attached so when hair gets stuck in it, it can be cleaned! He was extremely rude and kept talking over me.! DO NOT USE this company!!! The only way it would let me post my review was to change it to 2 stars!!!! No Stars!!! read more

At this time, I am not 100% sure how I will rate this company. We had a plumbing issue which ended up being a hassle due to the previous owners installing PVC to bypass the trap. Besides that being a challenge, coming out to snake our trap, we were quoted $662! We called to cancel because that is outrageous and immediately we were offered a discount. No problem. Our service tech/plumber was a peach but he couldn't get through because the trap was under our raised flowerbed. We received another insane quote to dig a hole so we opted to do it ourselves. The following day we called and described what was unearthed and was told that what we explained is what they need to work on. Another tech/plumber arrives and tries to work his magic and says that the hole needs to be larger because what they need to work on is deeper still. Now this is after speaking with them to confirm we no longer needed to dig. They couldn't wait until we dug some more so another call was made and another quote was reported (over $500) to widen and deepen the hole. Now it's Friday and our last discussion with the tech was , 'we'll see you tomorrow'. So Saturday comes and we call for an ETA and we are told that they don't normally work on weekends but can come out and there will be an emergency charge. Now understand that we cannot flush, shower, run any water or all of the excrement will back up into the house...again. We wait until Monday, they come and use a root drill and all in all the pipe is clear. We saved $700 digging holes but it still came out to $1000. Grateful to be back in business but as they pull away, they hit our portable basketball hoop (caught on our Ring) and smash it into our tree. You hear the crack and see the basketball hoop/stand buckle. He backs up and pulls away. I think he thought he hit the branch. We reported it to them and included the fact that we have proof along with a photo of what the replacement would be. It's Tuesday and they sent the same guy back to take pictures. Let's see what happens. I cannot in good conscience recommend this company until I see how they resolve this issue that was 100% their fault. read more

The technician came out, looked but never touched our air conditioner and said it was broken and we needed to buy a new one. He also told me that they only service central air conditioning and I had advised 3 different dispatchers it was a wall unit. As far as the problem with the unit, it's only a couple years old and I would later find out we only needed to replace our filter. Something seemed very strange about them knowing it was a wall unit and still sending someone to our home. I'm posting this review to let people know that not only did they unnecessarily gain access to our home, after being advised it was a wall unit several times and they said they only service central air. It was only a filter that needed to be replaced, it was not broken and unrepairable as the technician had stated and the technician also tried to get me to sign something, and he never even touched the unit. I find the whole encounter to be unusual and concerning. read more

they charged us 700 dollars to change some light bulbs which was fussed and couple of switches. Absolutely crazy

Do not hire NH Ross they are unprepared, unprofessional, will overcharge you and not complete the work. Their staff is very rude on the phone and techs try to sell unnecessary services. The scheduling manager does not even know when the techs are booked for and will show up at your house unannounced. That is if they show up at all. Stay far, far, FAR away from NH Ross! read more

Have used them several times in the past. The work was a mixed bag between "good" and "acceptable". I never felt they were doing amazing work, but they would get the job done, and it was enough. Had them do a job recently, and they basically botched it at every turn. Didn't install parts correctly (against manufacture's recommendations). Didn't properly plan how the job would be completed, so it basically looked like a cobbled mess when they were done. I left them alone to do the job, assuming they had at least some idea of what they were doing, and came in to find one of the most absurd and ugly jobs I've ever seen, with no consideration of I would be able to use the space in the future. I asked them to fix it, and then got angry calls from the foreman asking why I'm delaying his workers. After the work was done, more problems were found. I called and spoke to the owner, and he basically blew me off. Too much ego going around. Too much of them thinking they know more than me looking at the puddle left behind from their work. Can't trust them anymore, shouldn't really have trusted them this time either. I had to redo 70% of the work myself on my day off. Can't imagine what would have happened if somebody got stuck who had no ability to fix the shoddy work they did. read more

Very BAD Experience with NH Ross-plumbing/heating We had a baseboard porch heating pipe leak on Jan 23,2022 due to incremental weather , and had NH Ross ( who 3 years ago installed our new heating system), come to fix the base leak. Their technician charged us some $900 to fix the problem, but did not provide an assessment for the whole job! Instead, turned out there were more holes, and he kept on making new charges as he went along, charging for each separate hole, instead of providing professional assessment for the whole job to fix the problem. We ended up paying total of $1412.13 and technician then, demanded another $2000 to finish the job! We still have no heat on porch, and of note, one new baseboard of 6 feet costs -only $115 Star rating-NOT good read more

Unhappy. NH Ross put in a new gas boiler and new heat line throughout my home. All of the radiator covers are 2 to 3 inches above the floor. There is exposed elements throughout the house. Could you live with this? read more

NH Ross - Plumbing Near Me - Middle Island, New York

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Absolute rip off we had no hot water, called "Ross to the rescue" and they dispatched a man named Jake Webber out to our house, he was very aloof and kept pushing me into signing a contract for a tankless water heater install without allowing me to call my husband first etc. So I got my husband on the phone on speaker so he and Jake could speak and come to find out they sent an ELECTRICIAN to our home with what can only be assumed to be the sole purpose of selling us some ridiculously overpriced water heater!! We did the math and the hourly rate is almost $700!!!! Called another company the next morning and turns out someone just hit the emergency switch on the stairs. STAY FAR FAR AWAY! read more

They did an oil to gas conversion for me. They took care of literally everything. From permits to ordering inspections and all. Took 2 days. Excellent job. Workers are professional and polite. Will use them again. read more

**UPDATE** I received my estimates! 3 weeks later, one week after posting this review. I say estimates because I received 7 of them which further proves that they have no idea what the issue is. I get the sense this is a "throw sh*t at the wall and see what sticks" scenario, no pun intended. :) Estimate #1 is to unclog a mainline-makes no sense to me being as nothing is clogged. Estimate #2 is again, that maintenance package I mentioned, still no idea where this came from, for $99. Estimate #3 is for the technician to remove the cover of my sump pump tank, and inspect the pump, for $464! Estimate #4 is to remove the aforementioned pump, clean it and put it back in for $735! $1,200 to inspect the pump, clean it, and put it back. YOWSA! Estimate #5 is to remove the pump, put a whole new one in for $1,300! Estimate #6 is to replace a fitting...for $1,400! And finally, estimate #7...no description of work at all...just $850! I certainly hope this lengthy review assists someone in finding a different plumber to use. I still never received a phone call regarding the service fee, only a phone call to schedule one of these 7 services. **END UPDATE** I contacted NH Ross for a plumbing issue in my home. They informed me of the $89 consultation fee, which I normally try to avoid, but figured, "what the heck". The technician arrived at my residency, was informed of the issue we were experiencing and he began some basic troubleshooting, most of which seemed unrelated to the issue. He made a few phone calls to a supervisor, explained the situation to them over the phone and then came back inside to do some more troubleshooting. Eventually, he told us he "thinks" he knows what the issue is and that he would be back inside in a moment. He was stepping out to write up the estimate. He came in a few minutes later and gave us some pricing on a monthly contract to maintain our heating system along with a bill for $200 for the consult fee. We explained that we were not in the market for a maintenance contract (not sure where that came from) and were told the consult fee was $89 prior to the appointment and he replied: "well I have been here an hour". We went back and forth a bit and told him we are not paying the additional costs. The technician then went back outside and said he would be back in with the estimate. 10 minutes went by and I looked outside and the truck was gone. The technician arrived at my house, had very little knowledge as to what was occurring and how to resolve it. Tried to charge us more than double the agreed upon consult fee and then left. We still do not know what the issue was nor do we have an estimated cost for the repairs, but we paid the $89 consultation fee. I made numerous phone calls to the office regarding this matter. Left messages with an employee and never heard back from them. read more

As I sit here waiting for two hours for my tech to come and fix or make right my 26k install of a full HVAC system a year ago, I thought I would let the internet know that this company seems like a good bet when you hire them (at a 10-15% price hike up from smaller companies), but I have to tell you, my experience with them has been terrible. The owner Neil, has reached out to me personally to rectify this situation, yet I am still having issues a year later with my install (insulation issues, no air filtration system was installed, thermostats broken, duct work coming undone in the crawl space, and hoses missing from drainage). I was hoping that going with a larger company would be better in the long run and I would avoid getting fleeced, but as I sit in my freezing house, unshorn, waiting for my pipes to freeze, I can't in good conscious recommend them for install or long term service. Unfortunately, Daniel P. , East Hampton read more

We got up on Valentines Day to a gas burner that quit. It was 22 degrees and we turned to the internet to help find a heating and air conditioning company. NH Ross had wonderful reviews. They did come quickly, I will give them that, but we also got an estimate of $939 plus tax to replace a failed control module , along with several future maintenance options. The part on Amazon was $95. After much back and forth they reduced the cost to $700 plus tax. Complete rip off. we felt with the cold we had no choice but to agree. I will never use this company again!! read more

If I could give no stars, I would. I wish I had read the reviews before my sister contacted them to fix the heat in her house. Over $1000 spent and the problem hasn't been solved. They keep sending out the same tech who has replaced a valve and reset the system, less than 24 hours later, no heat again. It has been 3 days with no heat as they have other techs out sick and couldn't send anyone. I requested a different tech.. a more experienced tech... they informed me this morning that they are sending out the same tech as everyone else is out sick. They charge about 35-45% higher than any other business.. save your money.. read more

NH Ross Service Technician named Mike,corrected an ongoing moisture venting problem I've had for the past five years. He explained the procedure he would perform prior to commencing. Needless to say,he did everything he told me and more! Can't express how grateful I am to him and NR Ross to finally having this PVC venting rerouted correctly! Will continue using the services of NR Ross in the future. Thank you, Bill D. read more

The service that was required: I was replacing a valve with duel outputs. It's a valve under the kitchen sink that connects the hot water faucet and the dishwasher. Before asking for service I explained what work I needed to have done. I was told that a service call would be $79.00 and that cost would be taken off of the price of the job. The service man showed, he was very nice and professional and arrived in a timely manner. I told him the problem and he referred to the NH Ross guide, then quoted me $429.00 plus tax. I couldn't believe what I was hearing. With that being said, I called another licensed and insured plumber in front of the service tech. I explained the valve that needs to be replaced and he quoted me $175.00. He knew exactly the valve I was referred to without charging me $79.00 for a service call. I called NH Ross who apologized and explained they guarantee their service and if I wasn't happy I don't have to use them. Then they charged me the $79.00 for the service call. Thankfully, I have enough experience to know immediately that NH Ross was inflating their price by more than $200.00 for a value. It's insane! Please consider going to another plumber before considering NH Ross. I'm sure they do good work but so do several other licensed and insured plumbers. They should be ashamed of themselves for taking advantage of what should have been a simple fix for their technician. By the way, the cost of the valve part is under $30.00. In response to N H Ross comment. A professional did come to my residence, charge me half the price, and did exactly what needed to be done. Don't let N H Ross make you believe that they do a superior job. Please keep in mind I was replacing a valve, not redesigning my plumbing. It took about 45 minutes to get the work done. read more

I was disappointed that when I contacted them this week for an estimate on a water heater and possible boiler replacement I was told there was a service charge to get an estimate. Money I lose if I don't use them. I also have a service contract with them which means nothing. I will look elsewhere read more

zero stars. Called because AC quit and blower motor on furnace was not working. 1st person sent said both central air and furnace not repairable due the parts no longer being available, and someone else would be coming to give estimate. He came and confirmed both too old to get parts and wanted full payment of $11,600( after $500 coupon used) and payment need to be made today before work even done.Then said at least 1/2 had to be payed today.Stunned when he left looked in folder left behind no report of what was found wrong, no breakdown for bill.Numerous calls later they finally emailed it. Meanwhile after speaking to someone else and told to get another estimate.Next person came went over both units-low on freon needs to be filled, curcuit board burned out-which was readily available to replace total cost under $1,000. Called Ross to tell them was not using their service now receiving multiple calls from company Sucking up the "service call fee" of $79 but STAY AWAY FROM THIS COMPANY! Unethical practice and treats a woman like she knows nothing! They said calling back tomorrow-have no idea why but always get at least 2-3 estimates before having repair work done, don't do fooled by hard sell techniques.Oh and no service call for 2nd company even if i choose not to use him. How they are still in business after reading all the reviews on here I have no idea.The page we originally looked at was google review-all glowing recommendations-came to find on YELP that they can not alter or remove reviews and was stunned at how many times they have pulled this on others. read more

I am in the real estate business and need to rely on vendors to handle various tasks in various towns. In this case, we had a foreclosure that the owner didnt properly drain water from the heating pipes causing them to freeze and bust in certain spots during the polar vortex freeze we had. Well, the vultures came out. Had the burner serviced by another company and when heat was turned on we noticed various leaks in the baseboard heating elements. I called this company to get an estimate and they charge $79 plus tax just to come to the house. I explained what I needed. The young gentleman that arrived had no clue on how to give the estimate and told me that he cannot give an estimate and that someone would call me back in 15 minutes later to give one. I waited in my car for over an hour and half after calling them twice and be told someone would call, apparently the owner. NEVER got a call so I left. Since I paid for an estimate, I drove back again (takes 45 minutes to drive here since I dont live in the house) to get an estimate. About 4 hours later I got the estimate i was promised 3 days earlier only to have the charges split up into X amount for 30 feet of heating element and X amount for each ADDITIONAL 30 feet of heating element to be replaced since we had unknowns. The issue was why am I being billed in increments of 30 feet, which cost was just shy of $1000? So I emailed and called back the company to get an explanation. About 1 week later the owner finally got back to me to say that it is not worth their time to come out and do a job like this and that he needs to make money and that he would not readjust the estimate. So think about this . . . I was given an estimate for what was apparent in damage . . . say $1,000. Then instead of giving me an estimate for say every additional baseboard register which are approximately 6-10 feet, I would be billed for every 30 feet, simply because he needs to make money. Seriously? So because he needs to make money I need to overpay by 3-5 times what the cost could have been? Needless to say we are not using this company and I would recommend that paying $87 to get an estimate from this company would most likely result in you paying for job that others could do for less. Be wary. read more

These guys are crooks. They tell you it's $79 to evaluate the problem with my water heater. However the tech Josh never gave me an estimate and just started up the water heater. He was in my home less than 5 minutes. He then told me my bill was $150 and he didn't even have my permission for the price. I am a 66 year old senior and I feel that I was taken advantage of by this company and I will be taking them to court. Hopefully this will help other innocent people and seniors who are helpless when things go wrong. God bless any one who uses them. Be smart and stay away from Ross plumbing and heating. read more

Although they usually respond promptly they are overpriced on every item of service to the extreme. 80$ for the estimate of almost $1200 to replace a faucet (we have the new one ) and fix a leaking handle on another faucet. That estimated included a ten percent discount as as we have a service contract. The leaking handle had to be unscrewed and the stem replaced- $ 15 part at hone depot and 20 minutes of my time! A local handyman replaced the faucet for $ 150. read more

Called in based on seeing them on Yelp. Had new gas fireplace installed this week and I need gas connected by a licensed plumber. I reached out to them as residence is in same town as there offices. Said they could come out today to give an estimate which was great. But they advised their is a $79.00 service charge if we don't agree with price and have them fulfill work. That's a terrible practice they wanna get your money either way. Good ethical companies don't apply these tactic As you can see by Neil's comment in reply to this review ethics doesn't matter much it's all about a dollar. Successful companies don't charge fee's for an estimate. read more

December 18 2012 UPDATE******** ********After countless phone calls, N H Ross Plumbing and Heating of Middle Island refunded my trip charge after giving me a quote that they couldn't even itemize. But trust me: If you want your money back, you must continue to call them. You'll get Bonnie, Marilyn or Ilene. I would suggest you ask for TIA, extension 100. She 's the one who got the money back to me. Thank you, Tia, for not giving me the run around that the rest of the company was giving to me. Thanks for getting MY MONEY back to ME. At this point, I'll never know what they wanted to charge 505.70 dollars for. They didn't want to itemize it. Don't get ripped off by companies like this: There are companies out there that will give you a FREE QUOTE/ESTIMATE and will itemize what you're being charged for. They will let you decide if you want the work done. Then, and only then, should you decide to have a company do the work, should you pay a trip charge. ONLY IF THEY DO THE JOB. read more

There are numerous review with positive experiences related to NH Ross, but this will not be one of them. I was referred to this company by a former employee, who had nothing but positive things to say. Of course, this gave me a comfort level before the technician even arrived. I was having issues with the toilet in my basement; we couldn't use it or even turn on the water because it would not stop running. Getting the appointment was easy enough and I had no issue with the $75 appointment fee. I was at work when the appointment was to occur, so my wife, who is 9 months pregnant, and my 3 year old were home. Ultimately, my wife was told that there was a broken "valve". It would be $375 to fix (which was lowered to $350 after the technician spoke with his boss). If the toilet couldn't be fixed, it would cost $885 to replace. She was told that it was so expensive because we have a dual flush toilet. As that did not sound reasonable, she paid the appointment fee and told them she would discuss the quote with me. When I arrived home, I began to research the cost of the toilet to replace, and to seek a second opinion. I discovered that the identical toilet is for sale a Home Depot for $98.00!!! Thereafter, I had another plumber check out the toilet, and in 20 minutes, he had evaluated the issue, lowered the water level, and fixed the problem. He also stated if the so called "valve" was broken, it was a $10 part. It is unconscionable what this company attempted to do. Either the technician was incompetent and had no clue what he was looking at, he saw a pregnant lady and figured she would be an easy target for a ripoff (I have heard many of these companies give technicians incentives for up charging), or this is the type of shady business the owners run. I strongly urge everyone to use extreme caution when considering NH Ross for you plumbing needs. We were lucky; because we were cautious and did not get ripped off, I am only stating my experience. If they had done the work, this company would certainly be expecting a complaint with the local and state licensing authorities as well as a small claims suit. read more

Wow! Do not use!!! I scheduled an appointment for service four days in advance and took the day off of work. I waited until 2:30pm and finally received a call from Bob who proceeded to tell me they would not be able to come. He offered to schedule me for the following week. Nice of him but I had already taken the day off of work. How hard is it to keep an appointment? Didn't offer a Saturday or evening or anything. And these guys are supposed to offer emergency service as well. DO NOT USE IF YOU ACTUALLY NEED A PLUMBER. read more

The good: They came to my house the same day Their employee was nice & polite. The bad: Extremely overpriced. They wanted to charge $2200 to repair a baseboard leak. I declined because it seemed like a very high quote. I went and found 2 very reputable plumbers on Angies list. One plumber quoted me $500 to do the exact same work that DH Ross quoted. The second whom I ended up going with charged me $1300 to do the repair and upgrade us with 3 brand new baseboards with greater output. read more

***update*** Spoke to management who sent a plumber out on Friday. (I requested jimmy scala) They followed through on all the work and although they wanted to charge me for a filter to stop the sink from leaking they ultimately put it in free due to the difficulties I had endure with the water heater. My sink is working and I have hot water. If your doing plumbing request Jimmy Really disappointed in the outcome. My new 3000 water heater had a leak from half ass soldering and my master bathroom sink stopped working shortly after installation. The response to get someone back in was quick but then I was told a $400 that was suppose to be installed wasn't. Plus the valve in the master bedroom sink was "broke" costing another 362. My sink still isn't working... . read more

I contacted NH Ross since they were rated "Best HVAC Specialist" by "Best of L.I." for 2018. Their website also noted, "Great Service Guaranteed in Suffolk & Nassau Counties." The work I needed done was simple -- I have a Mitsubishi mini-split unit that requires maintenance and a refrigerant recharge . NH Ross declined the job, saying they would not service my area. I live in Mineola... which is still in Nassau county the last time I checked my property tax bill. As such, I hung up disgusted. Subsequently, they called me 10 minutes later to tell me a technician would be in my area if I still wanted them to do the work. Guys, I don't know how your industry works but if I declined a job offer and then called back 10 minutes later to say, "Hey, your job is now convenient for me," I would be laughed out of the room. read more

Had to take Them to court for commissions earned that he didn't want to pay me for after I left employment at the company. I was a commission sales person. Received 1/2 of my commission when contract was signed and deposit paid then the balance was to be paid after completion of the job. Well I had to take him to court to get the balance of my commission. He claimed since I left employment before jobs were complete I didn't earn the balance. I wouldn't recommend a company that treats employees like this. A revolving door. My reply to their response, I enjoyed working there. Worked with some great people. When I left it was on good terms. If Mr. Ross really valued his employees he would not have made me take him to court for what I earned. And the employee turnover wouldn't be as high as I've seen there. read more

NH Ross was the only company out of 6 that bothered to pick up my call. I left messages for the other 5 that have still not responded. They sent over a technician, Vincent, the same day I called to check into a heating and AC issue I was having for one zone in our house. My 9 month old baby's bedroom is in that particular zone and I was getting very concerned with the constant temperature fluctuations. Vincent was extremely professional, knowledgeable and courteous. He was respectful of my home as he wore booties upon entering and even took them off and put them on as he entered the hot attic to fix the issue. He was able to get the part we needed to fix the job THE SAME DAY. He stayed late at our house just so that he could complete everything. I'm so grateful and relieved that this issue is finally fixed. Thank you Vincent and NH Ross! read more

NH Ross was at my house the last two days, for my conversion from oil to gas. Keith and James were very professional and polite. They did a great job installing the new water heater and gas unit and removing all the old units and cleaning up the basement. I already have them scheduled to do some other work around the house and look forward to working with them again. I highly recommend requesting Keith and James for any plumbing needs in your house. AWESOME JOB! read more

I have used Ross for the past two years, after having used numerous other HVAC companies and dealing with numerous frustration. I find this company to be extremely reliable, honest, and their Service techs to be some of the best trained and courteous I have ever dealt with. Eugene was my tech today-Rob was his "advisor" they came on time-did all the necessary work quickly and professionally. I would highly recommend this company and their staff read more

This company is a total rip off, exploitive, dishonest, no integrity. Customer pls. beware!! I had a dripping faucet in my master bathroom which was getting worse. After receiving a postcard promo from NHRoss.com offering $25 off one's next completed repair, I called "Ross To The Rescue" as they misleadingly promote themselves. They came to my home on 1/25/17. The Service Pro/Technician (Marc M.) examined the leak & told me I needed a new cartridge (compression valve) on both the hot & cold side & that would solve the drip. I told him I purchased the faucet approx. 5-6 yrs. prior at Blackman Plumbing. He took a photo of the faucet, model # etc. & contacted his manager with this info. He spoke with office staff & management Dave, Jimmy & Rob. They all said , allegedly after contacting Blackman Plumbing, that they no longer carried parts for this faucet & to stop the dripping , I would need to purchase a whole new faucet, replace the 2 angle or straight valves & pay for this installation. They provided a written estimate for the entire job with the faucet & labor of between $1200-$15,00!! I am a senior citizen on a fixed income, could not afford this, felt my pretty designer faucet was not that old & parts should still be available. I paid the $85 house call fee, was sad but decided to save up for this repair. In the meantime, I contacted another local plumber because I found it hard to believe that replacement parts were no longer available. This wonderful plumber contacted Blackman, ordered the replacement parts & installed it for less than $300!! My faucet no longer drips, I was able to keep my lovely faucet that went with the other's in the bathroom & I didn't have to break the bank. Stay away from this company!! read more

This company takes advantage of people who are in bad & desperate situations. Disgusting! They quoted me over $900 to replace a part that was only $150. The man who came to my house was professional and very nice, so you can tell that the owners of this companies are the greedy, insensitive ones. The owners even instructed him to ask me what my next step was when I didn't proceed with them, because I didn't have heat! I went to another company who quoted me less than HALF and hired them instead. Don't give these people your business! read more

DO NOT USE THIS COMPANY! They are unprofessional and lied to us multiple times. We were told the project would be done in 2-3 weeks and it hadn't even started. When we asked for our money back, they kept some, without communication, even though we objected the "fee." We found out afterwards the salesman had no idea what he was talking about in terms of the work that needed to be done. They also take a 50% deposit when other companies do not. Don't do it. I wish I saw the negative reviews below first. Also calling National Grid to complain that they recommend this company. read more

Keith came over and dismantled my old condenser, cut the lines off the old unit and installed the new condenser in less then 3 1/2 hours. He also was able to go in my attic due to a ceiling fan that was not working for one year and determined that a wire was disconnected. Very professional staff at NH Ross. They are courteous and knowledgeable in there trade. Thanks Keith for making my home cool again! read more

I wish I read the reviews here first. I made an appointment with NH Ross to have my furnace cleaned about a week ago. It was not in need of repair-just a routine cleaning. I did not have a contract with NH Ross. I was advised that I could not receive an estimate over the phone because there are "3 Levels" of service they provide. When the technician arrived at my home, I would then be given a quote based upon the amount of work I needed or chose to have done. The tech arrived 2 hours late and after inspecting my furnace, casually announced this "3 level price menu." If I chose to have the work done the $79 inspection fee would be waved. Lucky me (I am being sarcastic.) I chose the middle (outrageous) price tag of $534! Unfortunately, I needed the furnace cleaned before closing on my house which is about to take place a week before the end of the month. It is such a damn shame to be over charged like this, especially for routine maintenance. I gather NH Ross does not realize the economic distress people are having due to the pandemic. I have been forced to sell my house due to financial difficulties as a result. I am a Senior Citizen and it is not easy having to rely on companies like this who can charge exorbitant fees. I live in an organized community and I plan to advise the board of this company and share my experience with the other home owners (there are many.) There has to be a better way to hire a reliable service company at a reasonable price. But not from NH Ross. read more

I had a great experience with NH Ross this week. They replaced my water heater, which had failed while still under manufacturer's warranty. They really helped me out of a jam. Everyone from the office staff to the technician was super nice and helpful. They called and arrived exactly when they said they would. The technician Carl was very professional and did a great job. I will definitely use them again. read more

Recently move into my new house and unfortunately the furnace is not working as I was trying to use it for the firs time. I get by mail some kind of advertisement from this people and I decide to give it a try and hoping that they will fix the problem... As I'am reading some of the reviews here, iI encounter the very same problem, the technician, after some test on cables and electric components, diagnosed that the control board was probably the cause of the problem, but he admits that it may something else and that he don't guarantee the job, the part he say it would cost $800 plus tax and installation... I have to tell him that it was too much and that I wouldn't spend that kind of money, they charge me the $79 for the "diagnosis", I went to eBay and look for the exact power board and it was priced at $100 new!! I order it and install it myself. How is that possible that this people charge those exorbitant amount of money for simple repairs? And like I read in other review, how is that they charge $79 for a simple diagnosis? I would not recommend this company at all. read more